Management Exam 1

The World Trade Organization was formed in the year ____________.

1995

A problem can best be described as ________. A) a change from the past B) something bad that has happened C) a difference between current conditions and some desired state D) a loss of something of value

A difference between current conditions and some desired state

Which of the following environments is characterized by the highest level of environmental uncertainty? A) a stable and complex environment B) a dynamic and simple environment C) a stable and simple environment D) a dynamic and complex environment

A dynamic and complex environment

An individual who works with and through other people by coordinating their work activities in order to accomplish organizational goals is ________. A) an assembly line worker B) a laborer C) a manager D) a salesperson

A manager

While talking with her adviser at the university, Jane deduces that she has a(n)__________ attitude, as she has never traveled abroad and relates well only to people from her home country.

Ethnocentric

After identifying the decision criteria that are important or relevant to resolving a problem, the next step in the decision-making process is ________. A) allocating weights to the criteria B) analyzing the alternatives to solving the problem C) reducing the number of criteria through the process of elimination D) implementing the alternative

Allocating weights to the criteria

The process of monitoring, comparing, and correcting is called ________. A) controlling B) planning C) leading D) evaluating

Controlling

Internal constraints that influence managers' decisions and actions come from the ________. A) attitudes of customers B) culture of the organization C) prevailing political conditions D) fluctuations in the stock market

Culture of the organization

The belief that the home country has the best work approached and practices.

Ethnocentric attitude

To determine the ________, a manager must determine what is relevant or important to resolving a problem. A) bounded rationality of a decision B) escalation of commitment C) cost of implementation D) decision criteria

Decision criteria

Gerber makes and sells baby products. A shift in the birth rate would represent a change in the ________ component of this firm's external environment. A) psychographic B) demographic C) political D) cultural

Demographic

The ________ component of an organization's external environment is concerned with trends in population characteristics such as age, race, gender, education level, geographic location, income, and family composition. A) economic B) political C) demographic D) sociocultural

Demographic

When the overhead cranes crashed into each other for the third time, Joe formed a team to look into ways to avoid future crashes. After a brainstorming session, the team settled on three ideas, any of which might work. The team has completed which step in the decision-making process? A) develop alternatives B) analyze alternatives C) select an alternative D) implement an alternative

Develop alternatives

If mortgage interest rates increase, this would be an example of changing ________ conditions in a firm's external environment. A) economic B) political C) sociocultural D) financial

Economic

The final step in the decision-making process is to ________. A) determine the criteria for the next decision B) analyze the process of allocating weights to the decision criteria C) evaluate the outcome of the decision D) implement the chosen alternative

Evaluate the outcome of the decision

Which of the following is an aspect of intuition? A) experience-based decisions B) quality-initiated decisions C) science-based decisions D) programmed decisions

Experience-based decisions

Implementing an alternative refers to the process of choosing the best alternative.

False

In the symbolic view of management, managers are seen as directly responsible for an organization's success or failure.

False

Once the alternatives to solving a problem have been identified, the next step in the decision-making process is selecting one of these alternatives.

False

Rules and procedures are the same.

Fasle

Kelly, a production supervisor, is responsible for ten employees who assemble components into a finished product. Kelly is a ________. A) top manager B) non-managerial employee C) middle manager D) first-line manager

First-line manager

Supervisor is another name for ________. A) team leader B) middle manager C) first-line manager D) top manager

First-line manager

Melanie joined an international student association in order to better understand the views of students from other countries. She is trying to become more__________ in her attitude.

Geocentric

Bill Sanderson, a manager in a manufacturing firm in New York has a tendency to view the world on through his U.S.-based perspective. What can be deduced about his attitude?

He has a parochialistic attitude

Because this is her first job, Melanie was unclear about what managers actually do. Fortunately her training materials explained that a manager's job focuses on ________. A) performing clerical duties B) personal achievement C) helping others accomplish their work goals D) supervising groups rather than individual employees

Helping others accomplish their work goals

The advantages of operating globally include____________.

Higher Profits

Wasting resources is considered to be an example of ________. A) inefficacy B) ineffableness C) inefficiency D) ineffectiveness

Inefficiency

_______ skills involve the ability to work well with other people, both individually and in a group. A) Technical B) Assessment C) Planning D) Interpersonal

Interpersonal

As part of the orientation for her internship, Rebecca was informed that ________ are the people who direct the activities of others in an organization. A) directors B) managers C) subordinates D) line workers

Managers

The North American Free Trade Agreement includes __________.

Mexico, Canada, and the United States

Ben, a production plant manager, reports to Dan, a regional manager. Ben and Dan are A) top managers B) middle managers C) supervisors D) first-line managers

Middle managers

The __________ view of the management is consistent with the stereotypical picture of the take-charge business executive who can overcome any obstacle in carrying out the organization's objectives. A) omnipotent B) impotent C) omniscient D) symbolic

Omnipotent

Which of the following represents the two views of the managerial impact on the success or failure of the organization? A) omnipotent and symbolic B) omnipotent and reflective C) symbolic and interactive D) reflective and interactive

Omnipotent and Symbolic

Only speaking one language is one sign that a nation suffers from ___________.

Parochialism

The tendency to view the world solely through one's own eyes and perspectives.

Parochialism

One of the workers in Henry's department submitted his two weeks' notice so Henry needs to hire a replacement. The HR department issued a set of instructions Henry must follow to initiate the search for candidates. In other words, there is a ________ Henry must follow. A) policy B) practice C) procedure D) program

Procedure

A(n) ________ is an explicit statement that tells a manager what can or cannot be done. A) agenda B) objective C) rule D) solution

Rule

A ________ is an example of a first-line manager. A) division manager B) store manager C) regional manager D) shift manager

Shift Manager

Thanks to iTunes and similar websites, sales of compact discs have declined severely, forcing entertainers to seek alternative revenue streams. This represents a change in the ________ component of the external environment. A) psychological B) behavioral C) sociocultural D) economic

Sociocultural

If the components in an organization's environment exhibit minimal change, such an environment is said to be ________. A) volatile B) dynamic C) stable D) simple

Stable

In which one of the following environments do managers in an organization have the greatest influence on organizational outcomes? A) stable and complex environments B) dynamic and simple environments C) stable and simple environments D) dynamic and complex environments

Stable and simple environments

The generational cohort that has had the most influence on the American economy is A) the Millennials born between 1994 and 2010 B) the Baby Boomers born between 1946 and 1964 C) Generation X born between 1964 and 1978 D) Generation Y born between 1978 and 1994

The Baby Boomers born between 1946 and 1964

Kenneth is a vice president of operations. His position would be regarded as a ________. A) top manager B) supervisor C) middle manager D) first-line manager

Top manager

A decision criterion defines what is important or relevant to resolving a problem.

True

A great manager can inspire employees professionally and personally.

True

A manager must coordinate and oversee the work of other people so that organizational goals can be accomplished.

True

A programmed decision is a repetitive decision that can be handled by a routine approach.

True

Americans tend to suffer from parochialism.

True

An organization's competitors and employees are considered to be stakeholders who are affected by the organization's decisions and actions.

True

In order for organizations to survive successfully, managers must create a customer-responsive organization.

True

In the decision-making process, after allocating weights to the decision criteria, the decision maker lists viable alternatives that could resolve the problem.

True

Managers have greater influence over organizational performance when relationships with the stakeholders are obvious and secure.

True

Managers with a polycentric attitude tend to view every foreign operation as different and hard to understand.

True

Risk is the condition in which a decision maker is able to estimate the likelihood of certain outcomes.

True

The view of managers as omnipotent is consistent with the stereotypical picture of the take-charge business executive who can overcome any obstacle in carrying out the organization's objectives.

True

This exists to help countries conduct trade through a system of rules.

World Trade Organization