Management Exam 1

7 key practices for competitive advantage through people:

1. Employment Security 2. Selective Hiring 3. Self-Managed Teams and Decentralization 4. High Wages Contingent on Organizational Performance 5. Training and Skill Development 6. Reduction of Status Differences. 7. Sharing Information

4 subroles under Decisional role

1. Entrepreneur: adapt themselves, their subordinates, and their units to change 2. Disturbance handler: respond to pressures and problems so severe that they demand immediate attention and action 3. Resource allocator: Decide who will get what resources and how many resources they will get 4. Negotiator: negotiate schedules, projects, goals, outcomes, resources, and employee raises

3 subroles under Interpersonal role

1. Figurehead: Ceremonial duties such as greeting company visitors, speaking at the opening of a new facility, or representing the company at a community luncheon to support local charities 2. Leader: motivate and encourage workers to accomplish organizational objectives 3. Liaison: deal with people outside their units such as other companies' boards

Top 10 Mistakes Managers Make

1. Insensitive to others 2. Cold, aloof, arrogant 3. Betray trust 4. Overly ambitious 5. Specific performance problems w the business 6. Overmanaging 7. Unable to stagg effectively 8. Unable to think strategically 9. Unable to adapt to boss with different styles 10. Overdependent on advocate or mentor

3 subroles under Information role

1. Monitor role: scan their environment for information, actively contact others for information, and receive a great deal of unsolicited information 2. Disseminator: share the information they have collected with their subordinates and others in the company 3. Spokesperson: share information with people outside their departments or companies

4 activities that managers do (Luthans)

1. Traditional management (planning, organizing, controlling, decisions) 2. Communications (MOST CRUCIAL FOR EFFECTIVE MANAGERS) 3. Human Resource Management 4. Networking (MOST CRUCIAL FOR SUCCESSFUL MANAGERS)

Effectiveness

Accomplishing tasks that help fulfill organizational objectives

Top managers

CEO, COO, CFO, and CIO. Top managers make long-term decisions about the overall direction of the organization by creating a context for change, develop employee commitment to company's performance, and create a positive organizational culture

Jessica Lee, director of global employer brand and communications at Marriott International, realizes the mobile app created by a vendor does not integrate with the company's existing software. This is an example of what management function?

Controlling

These are the managers employees turn to when a machine breaks or when priorities have to be clarified, so they need to have good technical skills

First-line managers

Effective management focuses on ______ ___ ______________________ in order to achieve high productivity

High job satisfaction

First-line managers

Hold positions such as office manager, shift supervisor, or department manager. The primary responsibility of first-line managers is to manage the performance of entry-level employees who are directly responsible for producing a company's goods and services Encourage, monitor, and reward the performance of their worker Teaching entry-level employees how to do their jobs Make detailed schedules and operating plans based on middle management's intermediate-range plans

3 categories of Mintzberg's managerial roles

Interpersonal, Informational, Decisional

George Steinbrenner transferred his passion for winning to everyone in the New York Yankees organization. His famous quote is, "Winning is the most important thing in my life, after breathing. Breathing first, winning next." What management function is this?

Leading

Blake Mycoskie, founder of Toms, encourages social entrepreneurship through the company's slogan "One for One." This is an example of what management function?

Leading (inspiring/motivating)

Gary Kelly, CEO of Southwest Airlines, talks to a group of reservation agents to acknowledge their contributions to the company's success. This is an example of what management function?

Leading (inspiring/motivating)

While describing the company's new reorganization, the CEO uses _________ to encourage employees and explain how the reorganization will benefit the company.

Leading (inspiring/motivating)

Many organizations reduced the number of managers in this layer to cut costs.

Middle managers

A construction project manager from Iron Horse Construction uses a team of experts to design the development of a new property on the top of a very steep ridge. The team includes geotechnical consultants, erosion control specialists, and contractors. What management function is this?

Organizing

A marketing manager at Evian decides to work with BETC Euro RSCG, an advertising agency in France. The goal is to reduce the cost of advertising by creating a video that goes viral on YouTube. What management function is this?

Organizing

Ernesto Leon, a Domino's Pizza manager, creates a schedule to determine which employees will be working on New Year's Eve. What management function is this?

Organizing

Megan, a human resource manager, recently approved the hiring of five summer interns. She will use ____________ to decide which departments would benefit from the interns' employment.

Organizing

Wesley's company just began offering online ordering for their products. Wesley uses __________ to delegate tasks to each department that is affected.

Organizing

Jim is CEO for a company that produces filing cabinets and office furniture. He uses ___________ when determining that in order to increase production by 20% next year, the company will need to hire 10 new employees.

Planning

Pfizer's CEO, Ian Read, works with the board of directors to predict the amount of dividends the company will pay in the future. Which management function is this?

Planning

Team leaders

Responsible for facilitating team activities toward goal accomplishment

Middle managers

Set objectives consistent with top management's goals and for plan/implement subunit strategies for achieving those objectives. Plan and allocate resources Coordinate and link departments within a company Monitor and manage performance of the subunits and individual managers who report to them

After a product quality test, Meena determines that the latest batch of pens are not meeting quality specifications. Meena will use the __________ function to determine why the pens are not meeting specifications and how to fix the problem.

controlling

Lucia has a discussion with three of her employees who have been taking extended lunch breaks for several weeks. She is using __________ to explain the company's lunch policy and communicate her expectations of her employees moving forward.

controlling

Organizing

deciding where decisions will be made, who will do what jobs and tasks, and who will work for whom

Planning

determining organizational goals and a means for achieving them

Management

getting work done through others

Efficiency

getting work done with a minimum of effort, expense, or waste

Leading

inspiring and motivating workers to work hard to achieve organizational goals

Controlling

monitoring progress toward goal achievement and taking corrective action when needed

Julia uses __________ to determine how many focus groups will need to be conducted in order to accomplish the company's research goals.

planning

The 4 functions of management are...

planning, organizing, leading, controlling

What are the 4 types of managers

top managers, middle managers, first-line managers, team leaders