Management Exam 2 (1-4) (5-9) (10-15)
The Family and Medical Leave Act requires employers to provide up to _____ weeks unpaid leave for childbirth, adoption, or family emergencies.
12
job description
A concise summary of the specific tasks and responsibilities of a particular job.
ethnocentrism
A cultural attitude marked by the tendency to regard one's own culture as superior to others.
monoculture
A culture that accepts only one way of doing things and one set of values and beliefs.
application form
A device for collecting information about an applicant's education, previous job experience, and other background characteristics.
mentor
A higher-ranking, senior organizational member who is committed to providing upward mobility and support to a protégé's professional career.
work sample test
A method for evaluating frontline-position applicants' performance in completing simulated tasks that are a part of the job.
coaching
A method of directing, instructing, and training a person with the goal to develop specific management skills.
Phlex Plastic has a very strong set of corporate values. In fact, Phlex has been known to discourage the emergence of alternative values. Phlex is most likely:
A monoculture
affirmative action
A policy requiring employers to take positive steps to guarantee equal employment opportunities for people within protected groups.
360-degree feedback
A process that uses multiple raters, including self-rating, to appraise employee performance and guide development.
stereotype threat
A psychological experience of a person who, when engaged in a task, is aware of a stereotype about his or her identity group, suggesting that he or she will not perform well on that task.
behaviorally anchored rating scale (BARS)
A rating technique that relates an employee's performance to specific job-related incidents.
realistic job preview
A recruiting approach that gives applicants all pertinent and realistic information about the job and the organization.
stereotype
A rigid, exaggerated, irrational belief associated with a particular group of people.
unfreezing
A step in the diagnosis stage of organizational development in which participants are made aware of problems is referred to as _______.
assessment center
A technique for selecting individuals with high managerial potential based on their performance on a series of simulated managerial tasks.
halo effect
A type of rating error that occurs when an employee receives the same rating on all dimensions regardless of his or her performance on individual ones.
on-the-job training (OJT)
A type of training in which an experienced employee "adopts" a new employee to teach him or her how to perform job duties.
employment test
A written or computer-based test designed to measure a particular attribute such as intelligence or aptitude.
With most new employees in the late 20's and early 30's, Albertson and Sons Inc. has learned that helping new employees secure home loans has been a valuable service that pays off in the long term. This is an example of what type of diversity initiative or program? a. Expanding recruitment efforts b. Establishing mentor relationships c. Accommodating special needs d. Providing diversity skills training e. Increasing awareness of sexual harassment
Accommodating special needs
human resource management (HRM)
Activities undertaken to attract, develop, and maintain an effective workforce within an organization.
___________________________ is a policy requiring employers to be proactive in being certain that equal opportunity exists for all within their organization
Affirmative Action
A lack of trust
After every quarterly board meeting, Bernice's Bracelets, Inc. announces big changes. They usually do not follow through on these changes. What is causing this lack of enthusiasm?
Jay is a trusting and forgiving individual who gets along with others because of being good-natured and cooperative. This describes which of the Big Five personality factors?
Agreeableness
___ is (are) categories of sexual harassment a. Inappropriate/offensive b. Coercion with threat of punishment c. Solicitation with promise of reward d. Generalized e. All of these
All of these
Jenna has been given the assignment of determining how many new tellers her bank will need to hire over the next five years. Which of the following question is irrelevant to her task?
All of these are relevant (How many tellers are expected to retire over the next 5 years? What new technologies (e.g., automated teller machines) will be introduced over the next five years? How many new branches does the bank expect to open over the next five years?)
diversity
All the ways in which employees differ.
According to MANAGER'S SHOPTALK in chapter 13, which of the following is not a characteristic used to help foreign managers understand americas? a. Americans are formal. b. Americans value punctuality. c. Americans believe in work. d. Americans are independent and individualistic. e. Americans are competitive.
Americans are formal
nondirective interview
An approach in which the interviewer asks broad, open-ended questions and permits the applicant to talk freely with minimal interruption.
True
An emotion can be thought of as a mental state that arises spontaneously within a person based on interaction with the environment rather than through conscious effort and is often accompanied by physiological changes or sensations.
matching model
An employee selection approach in which the organization and the applicant attempt to match each other's needs, interests, and values.
pluralism
An environment in which the organization accommodates several subcultures, including employees who would otherwise feel isolated and ignored.
corporate university
An in-house training and education facility that offers broad-based learning opportunities for employees.
exit interview
An interview conducted with departing employees to determine the reasons for and thoughts about their termination.
panel interview
An interview in which the candidate meets with several interviewers who take turns asking questions.
structured interview
An interview that uses a set of standardized questions that are asked of every applicant.
job specification
An outline of the knowledge, skills, education, and physical abilities needed to adequately perform a job.
Which of the following is inappropriate to ask on an employment application?
Applicant's ancestry/ethnicity
negotiation
Before implementing new changes in work schedules, Trudy's Trinkets works with the union to ensure a smooth transition. What approach to change is this company using?
self-serving bias
Blaming the teacher for a poor grade on an exam, and taking credit for good grades could be an example of which perceptual bias?
Which of the following roles are assumed by people and/or departments that link and coordinate the organization with key elements in the external environment?
Boundary-spanning
Which of those actions did the US supreme court take? a. Restricted the definition of sexual harassment to exclude office romance b. Broadened the definition of sexual harassment to include same sex harassment c. Broadened the definition of sexual harassment to include harassment of men by female coworkers d. Broadened the definition of sexual harassment to include same sex harassment and harassment of men by female coworkers e. None of these
Broadened the definition of sexual harassment to include same sex harassment and harassment of men by female coworkers
Which of the following created the Equal Employment Opportunity Commission?
Civil Rights Act
Matthew is Mandy's supervisor. He promises to fire her is she does not engage in sexual activity with him. This type of sexual harassment would deb categorized as a. coercion with threat of punishment. b. solicitation with promise of reward. c. appropriate. d. generalized. e. positional authority.
Coercion with threat of punishment
interorganizational partnerships.
Companies can reduce boundaries and increase collaboration with other organizations by creating:
generates increased employee commitment
Conolly Company uses internal recruiting whenever possible. This practice:
Which of the following cultures values and rewards a methodical, rational, orderly way of doing things?
Consistency culture
managing diversity
Creating a climate in which the potential advantages of diversity for organizational or group performance are maximized, while the potential disadvantages are minimized.
The ability to interact effectively with people of different cultures refers to: a. Ethnocentrism b. Ethnorelativism c. Pluralism d. Stereotyping e. Cultural competence
Cultural competence
organizations, industries
Culture tends to differ between _____, but appears similar within _____.
TickTock Clock Corporation is attempting to develop a truly diverse workplace. TickTock's president assigned the human resources department the task or determining the demographics of the local area labor market. This is an attempt to change existing ____ within the organization a. cultures b. structures and policies c. developments d. bureaucracies e. training
Cultures
True
Current employees, management, and especially corporate culture are part of an organization's internal environment.
Rebecca, a human resource manager at WorldPlus Corp., regularly establishes numerical goals tied to diversity, such as tracking salaries, rates of promotion, and managerial positions for woman and minorities. This involves which step for developing diversity and cultural competence a. Demanding results and revisiting goals b. Maintaining momentum to change the culture c. Choosing solutions to fit a balanced strategy d. Uncovering diversity problems in an organization e. Strengthening top management commitment
Demanding results and revisiting goals
Which of the following refers to special training to help people identify their own cultural boundaries prejudices, and stereotypes and to develop the skills for managing and working in a diverse workplace? a. Globalization training b. Human resource training c. Cultural training d. Diversity training e. Empathy training
Diversity training
Which of the following is the most common diversity initiative according to fortune 1000 respondents a. Community outreach b. Mentor relationships c. Accommodating special needs d. Training and education e. Diversity-focused recruiting
Diversity-focused recruting
The _____ involves whether putting effort into a task will lead to high performance.
E -> P expectancy
_____________________- is a part of the new social contract for employees
Employability, personal responsibility
____ reflects the belief that one's own group is superior to other groups a. Ethnorelativism b. Ethnocentrism c. Pluralism d. Geocentricism e. Regiocentrism
Ethnocentrism
____ is the belief that groups are inherently equal a. Ethnorelativism b. Ethnocentrism c. Pluralism d. Geocentricism e. Monoculture
Ethnorelativism
_____ is the belief that groups and subcultures are inherently equal.
Ethnorelativism
False
Expectancy theory is a process theory that focuses on individuals' perception of how fairly they are treated in comparison to other people.
___ involves exposing traditional managers to nontraditional peers to help break down stereotypical beliefs a. Revelation b. Exposure c. Publicity d. Innovative breakdown e. Cultural barrier breakdown
Exposure
Research shows that realistic job previews lower employee satisfaction and increase turnover.
False
Solicitation with the promise of reward is the highest level of sexual harassment.
False
The last step in getting organized is to empty your head.
False
Today's workers are younger than ever before.
False
Disruptive innovation
For the compact disc industry, the advent of MP3 technology can best be described as what type of innovation?
Which workforce generation category is characterized as ambitions by lacking loyalty to the organization? a. Generation X b. Generation Y c. Baby boomers d. Teeny bopper e. Generation A
Generation Y
Which workforce generation category is characterized as ambitious but lacking loyalty to the organization?
Generation Y
Josephine would like to become part of an elite manager network at her company so she can get access to general and line management experience to help her succeed within the company. However, she learns that the manager network is made up exclusively of men. This demonstrates which factor affecting women's careers?
Glass ceiling
Josephine would like to become part of an elite manager network at her company so that she can get access to general and line management experience to help her succeed within the company. However, she learns that the manager network is made up of exclusively of men. This demonstrates which of the following factors affecting women's careers?
Glass ceiling
Josephine would like to become part of an elite manager network at her company so she can get access to general and line management experience to help her succeed within the company. However, she learns that the manager network is made up exclusively for men. This demonstrates which factory affecting women' careers? a. Female advantage b. Opt-out trend c. Glass ceiling d. Glass wall e. Opaque ceiling
Glass wall
employee network groups
Groups based on social identity, such as gender or race, and organized by employees to focus on concerns of employees from that group.
Colby is a new HR manager who just finished an interview with Renee. Her professional style and her flawless grooming immediately struck him. Colby gave Renee a very good evaluation although her previous work experience and educational background were not that exceptional. To which of the following rating errors did Colby succumb?
Halo effect
Force Field analysis
Harvest International is anticipating changes in their production procedures. You have been assigned to identify potential barriers to the change and suggest solutions to these barriers. You would use:
Research has shown that network groups a. create divisions in the workplace b. are bad experiences for minority employees c. help retain minority employees d. reduce creativity by being homogeneous e. none of these
Help retain minority employees
Which of the following is a basic aim of diversity awareness training a. Teaching people the differences between women and men b. Helping individuals become aware of their own prejudices c. Complying with federal employment law d. Reinforcing stereotypes employees may hold e. Helping individuals become aware of management's prejudices
Helping individuals become aware of their own prejudices
Which of the following group is expected to grow the most in employment from 2008 to 2018?
Hispanic
Which of the following racial/ethnic categories currently represents the largest and fastest growing minority group in the U.S. workforce?
Hispanic
Which racial or ethnic category currently represents the largest and fastest growing minority group?
Hispanic
Which racial or ethnic category currently represents the largest and fastest growing minority group? a. White b. African American c. Asian d. Hispanic e. Native American
Hispanic
_______________________ is the first step in attracting an effective work force
Human Resource Planning
Discrimination
If someone acts out their prejudicial attitudes toward people who are the targets of their prejudice
Small batch
In _____ production, firms produce goods in batches of one or a few products designed to customer specification.
on-the-job training
In ______, an experienced manager shows a new employee how to perform job duties.
natural resources.
In response to pressure from environmental advocates, organizations have become increasingly sensitive to diminishing:
Virtual network
In the _____ structure, the organization is viewed as a central hub surrounded by a network of outside specialists which are sometimes spread all over the world.
pay-for-performance
Incentive pay that ties at least part of compensation to employee effort and performance.
Which of the following is not a dividend of workplace diversity?
Increased costs associated with high turnover, absenteeism, and lawsuits.
Which of the following is not a dividend of workplace diversity?
Increased costs associated with turnover, absenteeism, and lawsuits
rightsizing
Intentionally reducing the company's workforce to the point where the number of employees is deemed to be right for the company's current situation.
Frank regretfully missed an important deadline at work. His boss, George, thinks to himself, "Frank missed that deadline because he is lazy; I really need to crack down on him more." This is an example of what kind of attribution?
Internal attribution
_________________ generates higher employee commitment, development, and satisfaction than does _________________-
Internal recruiting, external recruiting
glass ceiling
Invisible barrier that separates women and minorities from top management positions.
A government inspection has required your company to upgrade the safety equipment in the manufacturing process of ice creamery. What dimension of the external environment has influenced these upgrades?
Legal-political
Coercion with threat of punishment
Matthew is Mandy's supervisor. He promises to fire her if she does not engage in sexual activity with him. This type of sexual harassment would be categorized as:
Which of the following refers to a higher ranking, senior organizational member who is committed to providing upward mobility and support to a protege's professional career a. Sponsor b. Mentor c. Expatriate d. Delegate e. Advisor
Mentor
compensation
Monetary payments (wages, salaries) and nonmonetary goods/commodities (benefits, vacations) used to reward employees.
A culture that accepts only one way of doing things and one set of values and beliefs is referred to as a(n) a. primary culture. b. preferred culture. c. dominating culture. d. monoculture. e. pluralism.
Monoculture
_____ are made up of members from diverse national, racial, ethnic, and cultural backgrounds.
Multicultural teams
Shortly after she got landed a corporate level job at InfoBasis, Tonya Kennal formed a women's leadership group to help women advance within the company. Membership within the gout was voluntary and open to women with a desire to advance in the company. Tonya's group can best be described a. Focus group b. Network group c. Self-help group d. Diversity team e. Multicultural team
Network Group
the average US worker, today is _____ than ever. a. more likely to be married b. younger c. older d. more likely to be male e. uneducated
Older
In __________________, and experienced manager shows a new employee how to perform job duties
On-the-job-training
stereotyping
One of the most dangerous performance errors is ____, which places an employee into a class or category based on one or a few traits or characteristics.
Extinction
One of your fellow team members at work is continually disrupting the team's work with jokes and general horseplay. You hope that by ignoring him he will stop this senseless behavior. You are attempting to use which reinforcement tool?
Riya was a highly successful manager at Optics International. After 10 years with the company, she decided to leave and become a full-time mother and caregiver to her ailing father. This example demonstrates which of the following factors affecting women's careers?
Opt-out trend
Riya was a highly successful manager at Optics International. After ten years with the company, she decided to leave and become a fulltime mother and caregiver to her ailing father. This example demonstrates which factor affecting women's careers?
Opt-out trend
Riya was a highly successful manager at Optics int'l. After 10 years with the company, she decided to leave and become a full-time mother and caregiver to her ailing father. This example demonstrates which factor affecting women's careers a. Female advantage b. Opt-out trend c. Glass ceiling d. Glass wall e. Opaque ceiling
Opt-out trend
___ implies that women's commitment to their children limits their commitment to the company or their ability to handle the rigors of corporate management a. Balancing family priorities b. Invisible minorities c. Opt-out trend d. Family commitment e. Cost of diversity
Opt-out trend
_____ implies that women's commitment to their children limits their commitment to the company or their ability to handle the rigors of corporate management.
Opt-out trend
gender discrimination
Paying a woman less than a man for the same work is an example of:
contingent workers
People who work for an organization, but not on a permanent or full-time basis, including temporary placements, contracted professionals, or leased employees.
corporate university
Pizza Deluxe University is an in-house center and education facility that offers broad-based learning opportunities for employees. Pizza Deluxe University would be considered aNo
Which of the following means that an organization accommodates several subcultures a. Monoculturalism b. Pluralism c. Ethnorelativism d. Geocentricism e. Ethnocentrism
Pluralism
_____ means that an organization accommodates several subcultures, including employees who would otherwise feel isolated and ignored.
Pluralism
Smileline INC. has an onsite daycare facility and provides employees full-time daycare at a very low cost. The company implemented this years ago when managers realized that childcare responsibilities were contributing to high turnover and absenteeism. This example highlights which dividend of workplace diversity a. Better use of employee talent b. Increased understanding of the marketplace c. Increased quality of team problem solving d. Enhanced breadth of understanding in leadership positions e. Reduced costs associated with high turnover, absenteeism, and lawsuits
Reduced costs associated with high turnover, absenteeism and lawsuits
Smileline Inc. has an onsite daycare facility and provides employees fulltime daycare at a very low cost. The company implemented this years ago when managers realized that childcare responsibilities were contributing to high turnover and absenteeism. This example highlights which dividend of workplace diversity?
Reduced costs associated with high turnover, absenteeism, and lawsuits
high Machs
Research shows that _____are predisposed to being pragmatic, capable of lying to achieve personal goals, more likely to win in win-lose situations, and more likely to persuade than be persuaded.
Technological dimension
Scientific and technological advancements in a specific industry as well as in society at large are included in which general environment dimension?
Type A
Seeking positions of power and responsibility, Chandra has rapidly moved up the ranks within her organization. Colleagues describe her as someone with a tremendous amount of energy, and a powerful force for leadership within the organization. Based on this description, Chandra has what type of personality? Select one:
Which is the highest level of sexual harassment a. Generalized b. Inappropriate/offensive c. Sexual crimes d. Solicitation with promise of reward e. Coercion with threat of punishment
Sexual crimes
True
Sexual harassment in the workplace is a violation of Title VII of the 1964 Civil Rights Act.
Reduced costs associated with high turnover, absenteeism, and lawsuits
Smileline Inc. has an onsite daycare facility and provides employees fulltime daycare at a very low cost. The company implemented this years ago when managers realized that childcare responsibilities were contributing to high turnover and absenteeism. This example highlights which dividend of workplace diversity?
Which dimension of the general environment represents the demographic characteristics, norms, customs, and values of the population within which the organization operates?
Sociocultural dimension
False
Solicitation with the promise of reward is the highest level of sexual harassment.
diversity training
Special training designed to educate employees about the importance of diversity, make people aware of their own biases, and teach them skills for communicating and working in a diverse workplace.
Stereotype
Stephanie is nervous about giving a presentation at the marketing firm where she works. One of her male coworkers told her, "Don't be such a girl, attack that presentation!" Now Stephanie is so concerned about appearing tough that she can barely concentrate on the content of the presentation. Stephanie's anxiety stems from:
____ is a psychological experience of a person who, usually engaged in a task, is aware of a stereotype about his or her identity group suggestion he or she will not perform well on that task a. Typecast threat b. Discriminatory threat c. Labeling d. Stereotype threat e. Classified threat
Stereotype threat
wage and salary surveys
Surveys that show what other organizations pay incumbents in jobs that match a sample of "key" jobs selected by the organization.
Mass Production
Swift Move Facilities manufacturers two different bicycle models. The company produces a high volume of products using standardized production runs. The company does very little product customization. Swift Move uses what type of technology structure?
communicate the significant values of an organization.
Symbols, stories, and heroes are important because they:
multicultural teams
Teams made up of members from diverse national, racial, ethnic, and cultural backgrounds.
Which of the following means using computers and telecommunications equipment to do work without going to an office?
Telecommunications
12
The Family and Medical Leave Act requires employers to provide up to _____ weeks unpaid leave for childbirth, adoption, or family emergencies.
Participation
The ___ approach to change implementations should be used when users have power to resist.
matrix boss
The _____ is the product or functional boss, who is responsible for one side of the matrix.
cultural competence
The ability to interact effectively with people of different cultures.
recruiting
The activities or practices that define the desired characteristics of applicants for specific jobs.
ethnorelativism
The belief that groups and subcultures are inherently equal.
internal, stable
The consistency culture has aNo _____ focus and an orientation for a _____ environment.
True
The cultural leader articulates a vision for the organizational culture that employees can believe in and that generates excitement.
human capital
The economic value of the knowledge, experience, skills, and capabilities of employees.
False
The expectancy theory attempts to define specific types of needs or rewards to establish that they exist and may be similar to other individuals.
human resource planning
The forecasting of human resource needs and the projected matching of individuals with expected job vacancies.
divisional; matrix
The functional, ___ and ______ are traditional approaches that rely on the chain of command to define departmental groupings and reporting relationships along the hierarchy.
Which of the following is an invisible barrier that separates woman and minorities from top management positions? a. The barrier to entry b. Affirmative action c. Equal opportunity d. The glass ceiling e. The glass wall
The glass ceiling
Woman make up less than 16% of all fortunate 500 executives. This could be due to a. barriers to entry. b. affirmative action. c. equal opportunity. d. the glass wall. e. the glass ceiling.
The glass ceiling
Josh evaluates Kandi's performance and gives her an "outstanding" based on his knowledge that she came to work every day earlier than anyone else and therefore she is extremely hardworking. Josh is making which of these errors in perceptual judgment?
The halo effect
discrimination
The hiring or promoting of applicants based on criteria that are not job relevant.
True
The labor market is made up by people in the environment who can be hired to work for an organization.
True
The link between satisfaction and performance, according to research, is generally small and is affected by other factors.
Increase the level of motivators
The majority of hourly workers at Formatting Unlimited are neither satisfied nor dissatisfied. What would Herzberg recommend if your goal were to increase their level of satisfaction?
selection
The process of determining the skills, abilities, and other attributes a person needs to perform a particular job.
job evaluation
The process of determining the value of jobs within an organization through an examination of job content.
performance appraisal
The process of observing and evaluating an employee's performance, recording the assessment, and providing feedback to the employee.
avoidance learning.
The removal of an unpleasant consequence following a desired behavior is referred to as:
job analysis
The systematic process of gathering and interpreting information about the essential duties, tasks, and responsibilities of a job.
stereotyping
The tendency to assign an individual to a group or broad category and then attribute generalizations about the group to the individual.
prejudice
The tendency to view people who are different as being deficient.
True
The three options in getting things done are: doing it, delegating it, or deferring it.
Which of the following prohibits discrimination of the basis of race, color, religion national origin and sex a. Age Discrimination in Employment Act b. Title VII of the Civil Rights Act of 1964 c. Equal Pay Act of 1963 d. Americans with Disabilities Act e. Title VIII of the Civil Rights Act Amendment of 1972
Title VII of the civil rights act of 1964
False
Today's workers are younger than ever before.
Hopetech Industries has a corporate diversity plan that limits diversity to areas that do not change throughout a person's lifetime, such as race, gender, age and disability. Hopetech's diversity plan follows which model of corporate diversity? a. Inclusive model b. Exclusive model c. Traditional model d. Learning model e. Static model
Traditional model
agreeableness
Traits of _____seem to be particularly important in today's collaborative organizations.
A diverse workforce is better able to anticipate and respond to changing consumer needs.
True
relaxed lifestyle.
Type A behavior pattern is characterized by all of these, except:
_____ means that managers do not have sufficient information about environmental factors to understand and predict environmental needs and changes.
Uncertainty
telecommuting
Using computers and telecommunications equipment to perform work from home or another remote location.
The process of determining which forces drive and which resist a proposed change.
What is force field analysis?
mentoring
When an experienced employee guides and supports a less experienced employee.
Communication
When trying to overcome the resistance for change, which approach is best suited when change is technical?
Civil Rights Act
Which of the following created the Equal Employment Opportunity Commission?
Achievement culture
Which of the following cultures is suited to organizations that are concerned with servicing specific customers in the external environment but without the intense need for flexibility and rapid change?
Organizing the selected data into patterns
Which of the following describes the last step in the perception process?
An application form
Which of the following is a device for collecting information about an applicant's education, previous job experience, and other background characteristics?
An idea champion
Which of the following is a person who sees the need for and fights for productive change in an organization?
If the applicant has ever been convicted of a crime
Which of the following is inappropriate to ask on an employment application?
positive reinforcement
Which of the following is the administration of a pleasant and rewarding consequence following a desired behavior?
Departmentalization
Which of the following is the basis for grouping positions into departments and departments into the organization?
Selection
Which of the following refers to the process of determining the skills, abilities, and other attributes a person needs to perform a particular job?
Content
Which of the following theories emphasize the needs that motivate people?
Which of the following groups has the largest wage gap between genders a. White b. African American c. Hispanic d. European e. Middle Eastern
White
differentiation
With a(n) ____ strategy, the organization attempts to develop innovative products unique to the market.
____ are less likely than ____ to develop mentoring relationships a. Women; minorities b. Minorities; women c. Men; women d. Women; men e. Whites; minorities
Woman; Men
All of the following are changes that are reshaping our workforce EXCEPT a. aging workforce. b. growth in Hispanic and Asian workers. c. women outnumbering men d. growth in foreign-born population. e. younger workforce.
Younger workforce
Stereotype
___ is a rigid, exaggerated, irrational belief associated with a particular group of people.
ethnorelativism
____ is the belief that groups are inherently equal.
People change
____ refers to a change in the attitudes and behaviors of a few employees in the organization.
Staff; line
_____ departments include all of those that provide specialized skills in support of ____ departments.
Physiological needs
_____ describe the most basic human physical needs, including food, water and oxygen.
A job description
_____ is a clear and concise summary of the specific tasks, duties, and responsibilities for a particular job.
stereotype threat
_____ is a psychological experience of a person who, usually engaged in a task, is aware of a stereotype about his or her identity group suggesting he or she will not perform well on that task.
Empowerment
_____ is power sharing, or the delegation of power or authority to subordinates in an organization.
punishment
_____ is the imposition of unpleasant outcomes on an employee.
Centralization; top
_____ means that decision authority is located near the ___ of the organization.
Unity of command
_____ means that each employee is help accountable to only one supervisor.
Job satisfaction
_____refers to a positive attitude toward one's job.
Monoculture
a culture that accepts only one way of doing things and one set of values and beliefs, which can cause problems for minority employees
Mentor
a high ranking senior member of the organization who is committed to providing upward mobility and support to a proteges professional career.
Managing Diversity
a key management skill in today's global economy, means creating a climate in which the potential advantages of diversity for organizational or group performance are maximized while the potential disadvantages are minimized
Phlex plastic has a very strong set of corporate values. In fact, Phlex has been known to discourage the emergence of alternate values.Phlex is most likely a. a diverse organization. b. an organization that encourages pluralism. c. a monoculture. d. geocentric. e. minority-owned organization.
a monoculture
an ethnocentric perspective leads to a. a monoculture. b. diversity in the workplace. c. pluralism. d. ethnorelativism. e. a global perspective.
a monoculture
Traits of _____seem to be particularly important in today's collaborative organizations.
agreeableness
Heroes are important to an organization due to the fact that they:
all of these
In a family where both parents work, which of the following may be helpful to accommodate the parents needs a. Childcare b. Flexible work schedule c. Home-based employment d. Maternity or paternity leaves e. All of these
all of these
Inclusive dimensions of diversity include a. income. b. nationality. c. pay level. d. work style. e. all of these.
all of these
The major steps involved in building a truly diverse workplace include a. building a corporate culture that values diversity. b. changing structures and policies so that they support diversity. c. diversity training. d. all of these. e. none of these.
all of these
Diversity
all the ways in which people differ
Employee Network Groups
are based on social identity, such as gender or race, and are organized by employees to focus on concerns of employees from that group
Employee Network Groups
are based on social identity, such as genes or race, and are organized by employees to focus on concerns of employees from that group
Prejudice is to __________ as discrimination is to __________
attitude, behavior
Which of the following created the Equal Employment Opportunity Commission? a. Americans with Disabilities Act b. Civil Rights Act c. Equal Pay Act d. Vocational Rehabilitation Act e. Immigration Reform and Control Act
b. Civil Rights Act
five dividends of workplace diversity by gail robinson and kathleen dechant
better use of employee talent, increased understanding of the marketplace, enhanced breadth of understanding in leadership positions, increased quality of team problem solving, reduced cost ass. w higher turnover, absenteeism, and lawsuits
Patties Pancakes recently held a series of forces groups to gather information on employee perceptions of woman and minorities in the workplace. In particular, Pattie's was interested in learning about the myths, values, and beliefs that currently exist in their organization. This is an example of a. sensitivity training. b. building a corporate culture that values diversity. c. changing the current organizational design. d. changing the current organizational structure. e. none of these.
building a corporate culture that values diversity
All of the following are current strategic issues of particular concern to managers, except: a. hiring the right people to become more competitive on a global basis. b. hiring the right people for improving quality, innovation, and customer service. c. hiring the right people to become more competitive on a local basis. d. knowing the right people to retain during mergers and acquisitions. e. hiring the right people to apply new information technology for e-business.
c. hiring the right people to become more competitive on a local basis.
inclusive dimensions of diversity a. have a greater impact than do primary dimensions. b. are inborn. c. can change throughout one's lifetime. d. include such factors as gender. e. none of these.
can change throughout ones lifetime
_____ is a part of Ford's, the U.S. auto manufacturer, task environment.
chrysler
Matthew is Mandy's supervisor. He promises to fire her if she does not engage in sexual activity with him. This type of sexual harassment would be categorized as:
coercion with threat of punishment.
___ mentoring relationships sometimes leave north parties uncomfortable a. Cross-race b. Female-male c. Male-male d. Female-female e. Same race
cross-race
During the first step of the diversity development process, managers may conduct a _____ to uncover diversity problems in the organization a. reports audit b. financial audit c. cultural audit d. diversity audit e. special needs audit
cultural audit
Stereotype Threat
describes the psychological experience of a person who, when engaged in a task, is aware of a stereotype about his or her identity group suggesting that he or she will not perform well on that task
Research has shown that a. homogeneous groups are more creative than diverse groups. b. homogeneous groups are less satisfied than diverse groups. c. diverse groups are more creative than homogeneous groups. d. creativity has nothing to do with group composition. e. none of these.
diverse groups are more creative that homogeneous groups
___ is defined as all the ways in which people differ a. Multiplicity b. Diversity c. Seniority d. Culture e. Variation
diversity
Groups that are based on social identity, such as gender or race, and organized by employees to focus on concerns of employees from that group are called _____.
employee affinity groups
Artie's Pretzels is a small but well-known company that receives thousands of job applications every year, though it only fills about 50 positions annually. Company managers have learned that Artie's human resource practices are one of the driving factors that attract potential employees. Artie's Pretzels is an example of aNo:
employer of choice.
The first step toward better time management is to:
empty your head.
The belief that one's own group or subculture is inherently superior to other groups or cultures is known as _____.
ethnocentrism
Culture can be defined as the ability to speak different languages.
false
Expectancy theory is based on the relationship among the individual's effort and performance and not on the desirability of outcomes.
false
Extreme competitiveness, impatience, aggressiveness, and devotion to work are included in Type B behavior pattern.
false
Most organizations make a conscious effort to shift from a pluralism perspective to one of monoculture.
false
Self-management is NOT a component of emotional intelligence.
false
The raw materials that organizations use to produce its outputs are provided by customers.
false
Paying a woman less than a man for the same work is an example of a. Gender discrimination b. Ethnic discrimination c. Stereotyping d. Sexual harassment e. Prejudice
gender discrimination
forms of sexual harassment
generalized, inappropriate/offensive, solicitation with promise of reward, coercion with threat of punishment, sexual crimes/misdemeanors
The invisible barrier that separates women and minorities from top management positions is known as the _____.
glass ceiling
Research shows that _____are predisposed to being pragmatic, capable of lying to achieve personal goals, more likely to win in win-lose situations, and more likely to persuade than be persuaded.
high Machs
Rachel is described by her colleagues as pragmatic, super-competitive, and more likely to persuade than be persuaded. She fits which personality category most closely?
high mach
Which of the following group is expected to grow the most in employment from 2008 to 2018? a. Hispanic b. Asian c. African American d. European e. White
hispanic
Robert has a habit of letting women know he appreciates them, not by acknowledging the excellence of their work, but commenting on their appearance in ways that have obvious sexual overtones. It is bad enough that several women avoid him, to the detriment of their careers. This type of sexual harassment would be categorized as ________________-
inappropriate/offensive
Which of the following is not a dividend of workplace diversity? a. Reduced costs associated with high turnover, absenteeism, and lawsuits. b. Increased understanding of the marketplace. c. Better use of employee talent. d. Increased costs associated with high turnover, absenteeism, and lawsuits. e. Enhanced quality of team problem solving.
increased costs associated with wither turnover absenteeism and lawsuits
The involvement culture has aNo _____ focus on the involvement and participation of employees to rapidly meet changing needs from the environment.
internal
Mentor
is a higher-ranking organizational member who is committed to providing upward mobility and support to a proteges professional career
Glass Ceiling
is an invisible barrier that separates women from top management positions
diversity training
is designed to educate employees about the importance of diversity, make people aware of their own biases, and teach them skills for communicating and working in a diverse workplace.
Cultural Competence
is the ability to interact effectively with people of different cultures
cultural competence
is the ability to interact effectively with people of different cultures
Ethnorelativism
is the belief that groups and subcultures are inherently equal
Ethnocentrism
is the belief that one's group and subculture are inherently superior to other groups and cultures
Prejudice
is the tendency to view people who are different as being deficient
Karen is a first line supervisor at Wolfs, Inc. She wishes to increase her employee's opportunities for growth and learning. Which of the following techniques should she use?
job enrichment
_____refers to a positive attitude toward one's job.
job satisfaction
The job characteristic of feedback provides the worker with:
knowledge of actual results.
The _____ represents people in the environment who can be hired to work for the organization.
labor market
Multicultural teams
made up of members from diverse national, racial, ethnic, and cultural background
____ means creating a climate in which the potential advantages of diversity for organizational or group performance are maximized while the potential disadvantages are minimized a. Managing diversity b. Maxi-Min approach c. Managing differentiation d. Advantageous approach e. Maximum benefit approach
managing diversity
_____ are associated with surface level of organizational culture.
manners of dress
Pluralism
means that an organization accommodates several subcultures
A higher ranking, senior organizational member who is committed to providing upward mobility and support to a protégé's professional career is a(n) _____.
mentor
Birmingham Boardwalk, Inc. uses a(n) ____ program to provide minorities and woman with direct training and inside information on the norms and expectations of the organization a. sponsoring b. mentoring c. expatriate d. delegate e. advisory
mentoring
A culture that accepts only one way of doing things and one set of values and beliefs is called a(n) _____.
monoculture
An ethnocentric perspective leads to
monoculture
Which of the following is the arousal, direction, and persistence of behavior?
motivation
_____ have the greatest impact, according to Herzberg, on job satisfaction.
motivators
Most organizations _____ shift from a monoculture perspective to one of pluralism a. can never b. naturally c. must make a conscious effort to d. can easily e. are against a
must make a conscious effort to
Which of these combines a number of tasks horizontally into one, new broader job?
none of these
In what stage of the perception process are individuals likely to put things into patterns?
organizing
Many organizations are adapting to the environment by developing more of a _____ relationship rather than a _____ relationship with competitors.
partnership, adversarial
One of your fellow students is continually late to class. The professor has tried numerous verbal warnings and recently took points away from the student's grade. Based on the above, the professor's actions are consistent with which of the following reinforcement techniques?
punishment
Traditional model dimensions of diversity include a. income. b. race. c. parental status. d. education. e. religious beliefs.
race
today diversity is defined broadly in terms of
race gender, age, lifestyle, disability. inclusive model includes all ways in which employees are different. Ex: cultural upbringing. it is imperative to understand local cultures
all of the following are traditional model dimensions of diversity EXCEPT a. age. b. sexual orientation. c. religious beliefs. d. physical ability. e. all of these are primary dimensions of diversity.
religious beliefs
Stereotypes
rigid, exaggerated, irrational beliefs associated with a particular group of people
An individual's strong belief that he or she can successfully accomplish a specific task or outcome is referred to as:
self-efficacy
all of these are inclusive dimensions of diversity EXCEPT a. parents. b. lifestyle. c. income. d. military experience. e. sexual orientation.
sexual orientation
"Just Do It" is Nike's:
slogan
Stephanie is nervous about giving a presentation at the marketing firm where she works. One of her male coworkers told her, "Don't be such girl, attack that presentation!" Now Stephanie is so concerned about appearing tough that she can barely concentrate on the content of the presentation. Stephanie's anxiety stems from: a. Stereotype b. Ethnocentrism c. Plurality d. Glass ceiling threat e. The female advantage
stereotype
____ is a rigid, exaggerated irrational belief associated with a popular group of people a. Label b. Prejudice c. Typecast d. Discrimination e. Stereotype
stereotype
One of the most dangerous performance evaluation errors is ______________, which places an employee into a class or category based on one or a few traits or characteristics
stereotyping
_____ is a narrative based on true event that is repeated frequently and shared by organizational employees.
story
Multicultural Teams
teams made up of members from diverse national, racial, ethic, and cultural backgrounds
Trouser's inc management is exclusively made up of older white males. Trouser's promotes from within and top management is most comfortable with individuals who are similar to them. Woman and minorities at this company who wish to be promoted are likely to experience a. cultural diversity. b. the glass ceiling effect. c. rapid promotion and advancement. d. ethnorelativism. e. all of these.
the glass ceiling effect
____ serves as invisible barriers to important lateral movement within the organization a. Barriers to entry b. Affirmative action c. Equal opportunity d. The glass wall e. The glass ceiling
the glass wall
All of the following are true about employee network groups EXCEPT: a. the groups are based on social identity b. the groups pursue a variety of activities c. the groups are formally created by the organization d. the mechanism of the groups work well with multicultural teams e. the groups help retain minority employees
the groups are formally created by the organization
Organizations must find ways to eliminate the glass ceiling effect. One effective way to do this has been a. through targeted recruitment. b. through affirmative action. c. to develop mentoring relationships. d. top management speeches. e. to hire only white males.
to develop mentoring relationships
Diversity Training
to help people identify their own cultural boundaries, prejudices, and stereotypes and develop the skills for managing and working in a diverse workplace
A joint venture involves a strategic alliance or program by two or more organizations.
true
Behavior that is positively reinforced tends to be repeated, and behavior that is not reinforced tends not to be repeated, as stated in the Law of Effect.
true
Labor market forces affecting organizations right now include the growing need for computer-literate knowledge workers and the necessity for continuous investment in human resources through recruitment, education, and training.
true
More organizations are requiring all employees to perform boundary-spanning because environmental shifts can happen quickly.
true
The link between satisfaction and performance, according to research, is generally small and is affected by other factors.
true
Competitive intelligence professionals are really just in-house snoops who obtain information about other companies.
true \
Seeking positions of power and responsibility, Chandra has rapidly moved up the ranks within her organization. Colleagues describe her as someone with a tremendous amount of energy, and a powerful force for leadership within the organization. Based on this description, Chandra has what type of personality?
type A
five steps to developing diversity and cult. comp.
uncover diversity problems in the organization, strengthen top management commitment, choose solutions to fit a balanced strategy, demand results and revisit goals, maintain momentum to change the culture
Which of the following describes the value or attraction an individual has for an outcome?
valence
While interviews are _____, they are generally _____ predictors of subsequent job performance.
widely used; not valid
Opt-Out Trend
women are voluntarily leaving the workforce for various reasons
Diversity initiatives and programs
• Companies believe that diversity initiatives help maintain competitive advantage, and o Improving morale o Decreasing interpersonal conflict o Facilitating progress in markets
Factors Shaping Personal Bias
• Prejudice-different is deficient • Discrimination-acting on prejudicial attitudes • Stereotypes-rigid, exaggerated, and irrational belief
factors affecting women career
• There are advantages to hiring, retaining, and promoting women in organizations • Men have higher wages and faster promotions • Sometimes women opt. out of high pressure careers • Women are favored in leadership roles for demonstrating behaviors and attitude that: • Help them succed in the workplace, a factor called "female advantage" • Glass ceiling • Opt out trend
