Management Exam 2

When BA Products managers assume that BA employees will change if they know they will otherwise face negative consequences, it refers to which of the following? Abundance-based change Emergent approach Top-down change Deficit-based change Appreciative mindset

Deficit-based change

6. Access discrimination involves discrimination that manifests itself in ways that are not visible or readily identifiable, yet is serious because it can impact interpersonal interactions between employees, employees and customers, and other workplace relationships. True False

False

6. Compensation and benefits are two elements that make up the total reward strategy used by organizations to attract, motivate, retain and engage employees. True False

False

7. In organizations today, success depends on talent acquisition outsourcing to external recruiters. True False

False

7. Organizations have two kinds of leaders: task and maintenance. True False

False

7. Transformational change refers to small refinements in current organizational practices or routines that do not challenge, but rather build on or improve, existing aspects and practices within the organization. True False

False

Compensation and benefits are the two elements that make up the total reward strategy used by organizations to attract, motivate reltain and engage employees. True False

False

Fiedler's contingency model of leadership states that leaders with "low LPC" scores are relationship oriented. True False

False

Four different drives that underlie motivation include the drives to acquire, enjoy, expand, and defend. True False

False

In organizations today, success depends on talent acquisition outsourcing to external recruiters. True False

False

Organizations have two kinds of leaders: task and maintenance. True False

False

The similarity-attraction paradigm explains how diversity can have positive outcomes for an organization. True False

False

Unfortunately, research has shown that racially diverse firms have poorer financial performance than more homogeneous ones. True False

False

10. Human resource management includes the leadership and facilitation of all the following key life cycle process areas EXCEPT: Performance management Compensation rewards and benefits Talent development and succession planning Employee selection, hiring, and onboarding Financial management and compliance

Financial management and compliance

11. Which of the following describes an officially defined set of relationships, responsibilities, and connections that exist across an organization? Organizational design Formal organization Organizational change Organizational development Level or organization

Formal organization

9. Which is an invisible barrier based on the prejudicial beliefs that underlie organizational decisions that prevent women from moving beyond certain levels within a company? Inclusion Glass ceiling Diversity Quid pro quo Groupthink

Glass ceiling

Which of the following is not an advantage of diversity? Enhanced creativity Improved resource acquisition Greater marketing expenditure System flexibility Cost advantages

Greater marketing expenditure

8. Which term describes a collective of individuals who share the same demographic characteristics such as race, sex, or age? Groupthink Identity Group Inclusion Quid pro quo Diversity

Identity Group

______________________represents the degree to which employees are accepted and treated fairly by their organizations. Quid pro quo Identity group Groupthink Inclusion Diversity

Inclusion

Which of the following model of change proposed an eight-step sequence and relies on a centralized, top-down process for creating planned change? Appreciative Inquiry (AI) model Complex Adaptive Systems Kotter's Change Model Bureaucratic model Lewin's Change Model

Kotter's Change Model

Effective leadership often calls for the ability to manage change. True False

True

Researchers content that physical diversity characteristics such as race, age, or sex positively influence performance because team members contribute unique cognitive attributes based on their experiences stemming from their demographic background. True False

True

Talent development and succession planning are tow of the most critical human resource management processe within an organization. True False

True

The individual who is recognized by those outside of the group as the official leader is also known as the formal leader. True False

True

The integration-and-learning perspective posits that the different life experiences, skills and perspectives that members of diverse cultural identity groups possess can be a valuable resource in the context of work groups. True False

True

The situational approach to leadership was developed because of the contradictory findings over the effects of initiating structure and consideration on performance and satisfaction. True False

True

___________________________change is unintentional and is usually the result of informal organizing. Unplanned change Planned change Structural change Differentiation change Technological change

Unplanned change

Which of these terms is often used to reflect ways in which organizations show appreciation for diversity among job applicants, employees, and customers? Valuing diversity Inclusion Groupthink Managing diversity Quid pro quo

Valuing diversity

________________________occurs when an employee or an applicant is treated unfairly at work or in the job hiring process due to an identity group, condition, or personal characteristic. Groupthink Cognitive flexibility Cognitive diversity Workplace discrimination Revealing

Workplace discrimination

5. A geographic structure describes an organization that has multiple reporting lines of authority. True False

False

3. A diffuse organization concentrates resources in only a one or very few locations, or only a few individuals are authorized to make decisions about the use of resources. True False

False

When leaders assume that employees will change if they can be inspired to aim for greater degrees of excellence in their work, it represents which one of these? Emergent approach Deficit-based change Top-down change Appreciative mindset Abundance-based change

Abundance-based change

______________________discrimination is a catchall term that describes when people are denied employment opportunities because of their identity group or personal characteristics such as sex, race, age, or other factors. Reverse Access Treatment Covert Age

Access

Behavioral event interview should be conducted during which step for effective recruiting of key leadership hires? Close the deal Integrate the newcomer Develop the pool Access the candidates Anticipate your needs

Access the candidates

Which of these represent the final step in Kotter's Change Model? Remove any obstacles Create small wins Establish a sense of urgency Anchor the changes Create a vision of change

Anchor the changes

Which of the following represent a model specifically designed as an abundance-based, bottom-up, positive approach? Lewin's Change Model Complex Adaptive Systems Bureaucratic model Appreciative Inquiry (AI) model Kotter's Change Model

Appreciative Inquiry (AI) model

10. ________________________-are the fastest-growing ethnic group in the United States, growing 72% between 2000 and 2015. Pacific Islanders Hispanics Blacks Asians Native Americans

Asians

Which of the following best describe the ability to think about things differently and adapt one's perspective? Passing Groupthink Cognitive flexibility Cognitive diversity Revealing

Cognitive flexibility

Which change model argues that an organization is constantly developing and adapting to its environment, much like a living organism? Bureaucratic Model Kotter's Change Model Appreciative Inquiry (AI) model Complex Adaptive Systems Lewin's Change Model

Complex Adaptive Systems

Which term describes discrimination that manifests itself in ways that are not visible or readily identifiable, yet is serious because it can impact interpersonal interactions between employees, employees and customers and other important workplace relationships? Age Reverse Access Treatment Covert

Covert

Which of the following represents one of the most difficult kinds of change to create within an organization? Incremental change Culture change Differentiation change Technological change Structural change

Culture change

Jay Patel is the HR manager at BNB Manufacturing. Jay is interested in establishing the pay-for-performance structure at BNB. Which of the following should be the first step in establishing this framework Jay should focus on? Review the financial impacts of creating pay-for-performance changes. Identify any gaps that exist in the current processes Define the organization's pay philosophy Update compensation processes with new pay-for-performance elements. Communicate and train managers and employees on the pay-for-performance philosophy and process changes.

Define the organization's pay philosophy

7. __________________--refers to identify-based differences among and between two or more people that affect their lives as applicants, employees, and customers. Diversity Inclusion Glass ceiling Groupthink Quid pro quo

Diversity

Which of these represent the first step in Kotter's Change Model? Anchor the changes Establish a sense of urgency Remove any obstacles Create a vision of change Create small wins

Establish a sense of urgency

1. Organizational design refers to the constant shifts that occur within an organizational system. True False

False

10. In deficit-based change, leaders assume that employees will change if they can be inspired to aim for greater degrees of excellence in their work. True False

False

2. The Age Discrimination in Employment Act (ADEA) of 1967 protects individuals who are 30 years of age or older from employment discrimination based on age. True False

False

2. The term managing diversity is often used to reflect ways in which organizations show appreciation for diversity among job applicants, employees, and customers. True False

False

4. One downside of diverse teams, according to research, is that they enhance groupthink. True False

False

1. Which of the following definitions of leadership is adopted by your textbook authors? Leadership is initiating structure so group members know how to complete a task. Leadership is the art of persuasion. Leadership is the process of developing a vision, communicating that vision, and orchestrating the groups energy toward goal attainment. Leadership is defined as a social influence relationship between two or more persons who depend upon one another for the attainment of certan mutual goals in a group situation. None of these

Leadership is defined as a social influence relationship between two or more persons who depend upon one another for the attainment of certan mutual goals in a group situation.

Which of the following model of change proposed the sequence of "Unfreeze, Move, Refreeze"? Lewin's Change Model Kotter's Change MOdel Complex Adaptive Systems Appreciative Inquiry Model Bureaucratic Model

Lewin's Change Model

Which term is commonly used to refer to ways in which organizations seek to ensure that members of diverse groups are valued and treated fairly within organizations in all areas including hiring, compensation, performance evaluation, and customer service activities? Inclusion Valuing diversity Quid pro quo Managing diversity Groupthink

Managing diversity

In which structure does an organization have multiple reporting lines of authority for employees? Geographic structure Matrix structure Product structure Vertical structure Flat structure

Matrix structure

14. ABC Products has a highly vertical organizational structure that is designed to generate a high degree of standardization and control. ABC Products can be described to have which of these structures? Organic Strategic Mechanistic Transformational Differentiation

Mechanistic

15. XY Products has a horizontal organizational structure with many individuals across the company empowered to make organizational decisions. XY Products can be described to have which of these structures? Strategic Organic Technological Mechanistic Transactional

Organic

11. Which term describes a system for accomplishing and connecting activities that occur within a work organization? Organizational design Complex adaptive systems Organizational Change Organizational development Organizational Structure

Organizational Structure

________________________is a term that has been used to describe a situation in which dominant group members perceive that they are experiencing discrimination based on their race or sex. Revealing Reverse discrimination Cognitive diversity Cognitive flexibility Groupthink

Reverse discrimination

All of the following best practices illustrate the key steps for effective recruiting of key leadership hires except: Specify the compensation Integrate the newcomer Close the deal Anticipate your needs Develop the pool

Specify the compensation

Which of the following represents a kind of change that is necessary for an organization to achieve the focus it needs to make needed transfer missions and work it does feel to stay competitive in the current or larger organization, larger market environments or societal environment? Strategic change Structural change Technological change Culture change Differentiation change

Strategic change

Which of the following represents the changes in the overall formal relationships, or the architecture of relationships, within an organization? Transformational change Technological change Structural change Culture change Incremental change

Structural change

_________________________-is the process for reviewing key roles and determining the readiness levels of potential internal and external candidates to fill these roles. Talent review calibration process Talent acquisition Succession planning War for talent Performance management

Succession planning

14. Which term defines the strategy for selection, recruiting, and hiring processes? Talent review calibration process Performance management Talent acquisition Succession planning Total rewards strategy

Talent acquisition

1. From its earliest inception as a primarily compliance-type function, human resource management has further expanded and evolved into its current state as a key driver of human capital development. True False

True

1. The identity-based differences include such things as race and ethnicity, gender, sexual orientation, and age. True False

True

2. The informal organization is emergent, meaning that it is formed through the common conversations and relationships that often naturally occur as people interact with one another in their day-to-day relationships. True False

True

3. The Family and Medical Leave Act (FMLA) of 1993 entitled eligible employees to take up to 12 weeks of unpaid, job protected leave ina 12- month period for specified family and medical reasons. True False

True

3. Two of the advantages of diversity include cost advantages and improved resource acquisition. True False

True

4. An organization with a horizontal structure is also known as a flat organization because it often features only a few levels of organizational hierarchy. True False

True

4. Scheduling Human Resource compliance audits should be part of the company's overall strategy to avoid legal risk. True False

True

5. The EEOC was created by Title VII of the Civil Rights Act of 1964 with the primary goal of making it illegal to discriminate against someone in the workplace due to their race, national origin, sex, disability, religion, or pregnancy status. True False

True

5. The identification of poor performers is a challenge that has existed since the earliest days of performance management, and even the most formal performance management process does not seem to be particularly good at weeding out poor performers. True False

True

6. Culture change, among the most difficult kinds of changes to create within an organizational system, often involves reshaping and re-imagining the core identity of the organization. True False

True

6. Effective leadership often calls for the ability to manage. True False

True

8. Strategic planning and implementation is perhaps the most common type of organization-level change. True False

True

8. Talent development and succession planning are two of the most critical human resource management processes within an organization. True False

True

8. The individual who is recognized by those outside of a group as the official leader is also known as the formal leader. True False

True

9. According to the Path-Goal Theory of leadership, the motivational function of the leader consists of increasing personal payoffs to organizational members for work-goal attainment, clarifying the path to these payoffs, reducing road blocs and pitfalls, and increasing the opportunities for satisfaction enroute. True False

True

9. Planned change is an intentional activity or set of intentional activities that are designed to create movement toward a specific goal or end. True False

True

13. Performance management began as a simple tool to drive______________________but has evolved more recently into a tool used for______________. profits; stockholder education employee development; accountability accountability; employee development market share; corporate acquisition stockholder education; profits

accountability; employee development

11. Human resources compliance is an area that traces back to the very origin of the human resources function--to financial management and compliance. be a partner to the business. become a competitive practice for responding to external business conditions. administrative and regulatory functions integration of HR strategy with the overall business strategy.

administrative and regulatory functions

Within an organization, the primary lever to address the drive to_____________is culture, and the actions are to foster mutual reliance and friendships, to value collaboration and teamwork, and to encourage best practice sharing. esteem bond comprehend defend acquire

bond

Within an organization, the primary lever to address the drive to ______________is job design, and the actions are to design jobs that have distinct and important roles in the organization, as well as jobs that are meaningful and foster a sense of contribution. defend comprehend bond esteem acquire

comprehend

The approach to leadership which states group effectiveness is a result of the match between the leader's disposition toward others and the situation is the: contingency approach great man approach behavioral approach trait approach charismatic approach

contingency approach

A Theory X leader would be more likely to exercise which of the following leadership styles? directive autocrat permissive autocratic permissive democratic directive democratic free rein

directive autocrat

In the _________________phase of the organizational life cycle, the organization is usually very small and agile, focusing on new products and services. The founders typically focus on a variety of responsibilities, and they often share frequent and informal communication with all employees in the new company. sustained success maturity renewal entrepreneurship survival and early success

entrepreneurship

A dysfunction in decision-making that occurs in homogeneous groups as a result of group pressures and group members' desire for conformity and consensus is called_______________________. passing revealing inclusion cognitive diversity groupthink

groupthink

9. The skills, knowledge, and experience of an individual or group and its value to an organization refers to ___________________. 360 assessment war for talent employment life cycle succession planning human capital

human capital

The__________________________suggests that the different life experiences, skills, and perspectives that members of diverse cultural identity groups possess can be a valuable resource in the context of work groups. discrimination-and-fairness perspective justification-suppression model access-and-legitimacy perspective cognitive diversity hypothesis integration-and-learning perspective

integration-and-learning perspective

12. Although HR is responsible for creating and facilitating the performance management processes, it is the_____________________that need to strongly support the process and communicate the linkage of performance management to overall organizational goals and performance. EEOC officers organizational managers board of directors employees government bodies

organizational managers

Which of the following models of leadership suggest the motivational function of the leader consists of increasing personal growth to organizational members for work attainment and reducing barriers in order to have employees be more successful? the Ohio State University studies transformational leadership path-goal Black & Mouton's Managerial grid Fiedler's contingency model

path-goal

5. A Theory Y leader would likely tend to exhibit which of the following leadership styles? directive autocrat boss centererd permissive democratic permissive autocractic 9,1 on Black and Mouton's grid

permissive democratic

4. An essential ingredient for effective leadership is the exercise of: power patience morals politics understanding

power

A leader who operates from a base of power where others want to associate with or be accepted by him or her is called: coercive power reward power referent power expert power legitimate power

referent power

13. The degree to which people are organized into subunits according to their expertise is referred to as: command-and-control span of control specialization formalization centralization

specialization

At_____________________stage of the organizational life cycle, the organization expands, and the hierarchy deepens, now with multiple layers of employees. Lower-level managers are given greater responsibility and managers for significant areas of responsibility are identified. survival and early success entrepreneurship renewal decline sustained success

sustained success

With respect to leadership, what statement best describes the impact of a leader who is located apart from his or her subordinates? None of these the distance becomes a neutralizer of leader behavior the most influential approach to leadership would be subordinate centered the most influential approach to leadership would be task centered the distance becomes a substitute for leadership

the distance becomes a neutralizer of leader behavior

2. All of the following are key components of the leadership process EXCEPT: the followers the consequences the leader the vision statement the context

the vision statement

All of the following are key components of the leadership process except: the vision statement the leader the followers the consequences the context

the vision statement

The type of leadership most appropriate when major changes are needed in an organization would be: transformational path-goal transactional task-oriented managerial grid

transformational