Management Exam 2 Concepts
Leadership is the ability to influence employees to voluntarily pursue organizational goals. A- True B- False
A- True
________ is the process by which a company compares its performance with that of high-performing organizations. A- Forecasting B- Benchmarking C- Contingency planning D- Trend analysis
B- Benchmarking
________ power results from one's specialized knowledge. A- Legitimate B- Reward C- Expert D- Referent
C- Expert
Select the source of power that the description best exemplifies. Choose either: Referent power, Informational power, Coercive power, Legitimate power, Reward power, or Expert power "There's something charismatic about Zoe that makes others want to work with her and follow her guidance."
Referent power
Use the SWOT analysis for the item below. Define whether it is a Strength, Weakness, Opportunity, or Threat. "The employees who work for us are highly skilled and leaders in their field."
Strength
Choose one of the following for the statement: Strategic Planning, Vision Statement, Tactical Planning, Operational Planning, Mission Statement "Her department plans to introduce 10 revolutionary new lures to the company's already exciting lineup of products over the next two years"
Tactical Planning
Dakari, CEO of a successful medical supply company, is constantly reading press releases and news articles about his competition. He regularly checks information about new competitive products and visits trade shows to study his competition. Dakari is A- managing by observation. B- identifying weaknesses. C- evaluating opportunities. D- describing threats.
evaluating opportunities.
In the contingency leadership model, the most important component of situational control is position power. A- True B- False
B- False
Which of the following satisfies the SMART goals criteria? A- Within the next six months, I will grow my sole proprietorship into a corporation that is larger than Google and Amazon combined. B- In the next quarter, our Tucson sales agent will increase sales by 10 percent. C- This company will greatly improve its performance next year. D- As a talented florist, I will sell $100,000 in flowers.
B- In the next quarter, our Tucson sales agent will increase sales by 10 percent.
Bruno knows that one of the reasons people do not return to his home appliance store is because of the slow service. How would a SWOT analysis classify the slow service at Bruno's store? A- as a competitive advantage B- as a threat C- as a weakness D- as a strength
C- as a weakness
Freshii headquarters uses a flat organization, which means decision making is more A- integrated B- centralized C- decentralized D- bottom-up E- coordinated
C- decentralized
Read the description. Then, select the type of organizational culture each description represents. Choose either: Hierarchy, Clan, Market, or Adhocracy "Joseph works for a telecommunications company whose culture devotes considerable resources to hiring and developing employees."
Clan
In a SWOT analysis, organizational strengths are A- MBO skills that should be emphasized. B- external opportunities that a company can take advantage of. C- environmental factors that the organization may exploit for competitive advantage. D- skills and capabilities that give a company advantages in executing its strategies.
D- skills and capabilities that give a company advantages in executing its strategies.
Choose one of the following for the statement using SMART Goals: Specific, Attainable, Results-Oriented, Measurable, Target Dates "Goals should be unambiguous and not vague. Dylan tells his interns that he would like for them complete their data entry work more efficiently."
Specific
Match the term to the characteristic of servant leadership that the scenario best depicts. Choose either: Healing, Empathy, Foresight, Listening, Persuasion, Awareness, Building community, Stewardship, Commitment to the growth of people, Conceptualization "Your parents are leaving town for two months. You are in college and mature, and they are confident in your ability to run the family business in their absence."
Stewardship
Use the SWOT analysis for the item below. Define whether it is a Strength, Weakness, Opportunity, or Threat. "The R&D program at the company produces world-class products."
Strength
Choose one of the following for the statement using SMART Goals: Specific, Attainable, Results-Oriented, Measurable, Target Dates "Goals should include a clear time frame for completion. In early September, Lars tells his team they have until December 1st to devise a new cost reduction plan.
Target Dates
Read the descriptions of someone either doing a good job, or a poor job at one of the activities for developing strategic thinking. Then, select the key activity for developing strategic thinking that its description best represents. Choose either: Understand the business, Broaden your task and functional knowledge "Dahlia is a recent college graduate at her first architectural job. She's just getting started financially and decides not to join her field's major professional association because she thinks that it's not worth the annual fee."
Understand the business
Read the descriptions of someone either doing a good job, or a poor job at one of the activities for developing strategic thinking. Then, select the key activity for developing strategic thinking that its description best represents. Choose either: Understand the business, Broaden your task and functional knowledge "Rex is participating in a job rotation program at his new workplace, which gives him the chance to get to know as many aspects of the company as possible."
Understand the business
Choose one of the following for the statement: Strategic Planning, Vision Statement, Tactical Planning, Operational Planning, Mission Statement "The company wants to provide a chance for every person to reach his or her highest fishing potential without sacrificing their retirement savings to do it"
Vision Statement
Based on what you've learned about Freshii, what type of culture does it have? A- clan B- hierarchy C- adhocracy D- bureaucratic E- market
A- clan
Diego, the president of LearnStrong Tutoring, believes ________ is key to his firm's competitive advantage. Recently, Diego explained to the board of directors, "Managers at LearnStrong are empowered to solve their own problems rather than pass the decision to a higher level. This results in decisions being made more quickly, which increases our flexibility and efficiency." A- decentralized authority B- vertical responsibility C- centralized authority D- horizontal accountability
A- decentralized authority
Operational planning should be completed by ________, and tactical planning is done by ________. A- first-line managers; middle managers B- union leaders; team leaders C- middle managers; top managers D- team leaders; first-line managers
A- first-line managers; middle managers
If a food co-packer utilized a product structure, which of the following divisions would most likely appear in its organizational chart? A- frozen foods, processed foods, beverages, bulk quantities, produce B- northern, southern, eastern, western, central C- grocery chains, small businesses, restaurants, residential facilities D- marketing, finance, operations, distribution, human resources
A- frozen foods, processed foods, beverages, bulk quantities, produce
Managers' power over employees, granted based on their position within the organization, is considered A- legitimate B- expert C- informational D- referent
A- legitimate
Corina is outgoing, warm, and truly inspirational when she talks about where she wants to lead her division. Her employees seem eager to do anything she asks because of her personality and not her position. What is the basis of Corina's power? A- referent B- informational C- reward D- legitimate
A- referent
The owners of Blazing Pitchforks, a family-owned farm supply outlet in a rural community, are concerned over the news that a large retailer specializing in farm and garden products is building a new store on the other side of town. According to a SWOT analysis, this new retailer is an organizational ________ to Blazing Pitchforks. A- threat B- weakness C- strength D- opportunity
A- threat
Read the description. Then, select the type of organizational culture each description represents. Choose either: Hierarchy, Clan, Market, or Adhocracy "Miranda works for a new entrepreneurial company that is characterized as being creative, making innovative products, and being adaptable in the marketplace."
Adhocracy
Read the description. Then, select the type of organizational culture each description represents. Choose either: Hierarchy, Clan, Market, or Adhocracy "Wallace works for an advertising agency whose corporate culture encourages employees to take risks and experiment with new ways of getting things done."
Adhocracy
Choose one of the following for the statement using SMART Goals: Specific, Attainable, Results-Oriented, Measurable, Target Dates "Goals should challenge us but should also be doable. Bethany tries to motivate her personal training clients by telling them she wants them to increase the weight they are lifting by 500%!"
Attainable
Match the term to the characteristic of servant leadership that the scenario best depicts. Choose either: Healing, Empathy, Foresight, Listening, Persuasion, Awareness, Building community, Stewardship, Commitment to the growth of people, Conceptualization "Your boss congratulates you on the great job you're doing with the company's international divisions. She reminds you that one of the main reasons she hired you was for your international experience, which is something she lacks."
Awareness
Employees and customers are treated like a family at Rahal Realty. Fadil and Inas Rahal, the owners, work to encourage unity to increase their employees' job satisfaction and commitment. At their realty, the Rahals have built a(n) ________ culture. A- hierarchy B- clan C- adhocracy D- market
B- clan
Keith was put on probation for a string of customer complaints about his poor service and professionalism. Keith's supervisor was using ________ power. A- referent B- coercive C- informational D- reward
B- coercive
This year's sales at Yours Truly Consignment have been strong, and next year's sales are also projected to be good. Even so, Yours Truly managers should conduct ________ so they are prepared in the case that sales drop unexpectedly. A- background planning B- contingency planning C- trend analysis D- vision planning
B- contingency planning
Revised path-goal theory indicates to managers that they must consider A- altering their approach to that of servant leadership. B- modifying their leadership style to fit employee and task characteristics. C- hiring new employees and eliminating current ones who don't fit your leadership style. D- stirring up the current work environment to generate competition.
B- modifying their leadership style to fit employee and task characteristics.
Read the descriptions of someone either doing a good job, or a poor job at one of the activities for developing strategic thinking. Then, select the key activity for developing strategic thinking that its description best represents. Choose either: Understand the business, Broaden your task and functional knowledge "Idris makes a commitment to have coffee with one person he doesn't know well at his organization each week so that he can learn about their history with the company."
Broaden your task and functional knowledge
Read the descriptions of someone either doing a good job, or a poor job at one of the activities for developing strategic thinking. Then, select the key activity for developing strategic thinking that its description best represents. Choose either: Understand the business, Broaden your task and functional knowledge "Paz has been an attorney for ten years and decides that she can stop attending annual continuing education seminars now that she knows everything there is to know about her job."
Broaden your task and functional knowledge
Match the term to the characteristic of servant leadership that the scenario best depicts. Choose either: Healing, Empathy, Foresight, Listening, Persuasion, Awareness, Building community, Stewardship, Commitment to the growth of people, Conceptualization "Your boss does an excellent job bringing people together, helping them to realize their common goals, and getting them to cooperate at work."
Building community
Which of the following is a tactical goal? A- Within two years, we will enter into a strategic alliance with a company that is able to effectively market and sell our products in China, India, and other emerging economies. B- This company has a policy of conducting a background and credit check on all job applicants. C- By the end of this fiscal year, we will achieve a 10 percent cost reduction in our office expenses. D- Smoking on the factory floor is strictly prohibited; anyone caught smoking in company facilities will be disciplined immediately.
C- By the end of this fiscal year, we will achieve a 10 percent cost reduction in our office expenses.
Emma, a nurse at a long-term care facility, recently submitted her goals to the director of nursing. One of Emma's goals is "to improve resident satisfaction by responding to every resident's call, page, or request within 3 minutes." Is this a SMART goal? A- Yes, SMART goals should be specific. B- No, SMART goals must be measurable. C- No, SMART goals must be attainable. D- Yes, SMART goals should have a deadline.
C- No, SMART goals must be attainable.
The organizational structure at Road House, a recreational vehicle manufacturer, is segmented into operations, sales, and production. Road House managers have limited decision-making control and each oversees many workers. As always in manufacturing, efficiency is a primary goal, so Road House managers must perfect their work, even on routine tasks, and must closely track how they utilize resources. A- Road House employees cannot be trusted to work hard, so managers must watch their every move. B- The RV industry is competitive and best served by a matrix structure. C- Road House managers struggle with a delegation which can hurt productivity. D-Road House does not have a clear division of labor.
C- Road House managers struggle with a delegation which can hurt productivity.
The organizational structure at Road House, a recreational vehicle manufacturer, is segmented into operations, sales, and production. Road House managers have limited decision-making control and each oversees many workers. As always in manufacturing, efficiency is a primary goal, so Road House managers must perfect their work, even on routine tasks, and must closely track how they utilize resources. A- Road House employees cannot be trusted to work hard, so managers must watch their every move. B- The RV industry is competitive and best served by a matrix structure. C- Road House managers struggle with delegation which can hurt productivity. D- Road House does not have a clear division of labor.
C- Road House managers struggle with delegation which can hurt productivity.
Which manager is exhibiting informational power? A- Vincenté is often asked for help because he knows more about the company's accounting software than anyone else. B- Zara gives her team a bonus when they meet their annual sales goal six weeks early. C- Umeki creates, formats, and controls all the firm's important documents which set the strategy and guide its implementation. D- Marquis removed the television from the breakroom because workers' breaks were becoming way too long.
C- Umeki creates, formats, and controls all the firm's important documents which set the strategy and guide its implementation.
A forecast is a A- glimpse of what just happened. B-plan for implementing strategic processes. C- projection of the future. D- strategic execution and implementation.
C- projection of the future.
Bachiko congratulated her staff when the team received an industry award for their project, and also sent a companywide e-mail announcing it. Here, Bachiko is using her ________ power. A- coercive B- expert C- reward D- referent
C- reward
Looking side to side along the line of an organizational chart, you can determine A- who reports to whom. B- the optimal span of control. C- the various departments or specializations of work. D- the company's common purpose.
C- the various departments or specializations of work.
A ________ expresses what the organization should become and where it wants to go strategically. A- mission statement B- strategic plan C- vision statement D- values statement
C- vision statement
A mission statement expresses ________, and a vision statement expresses ________. A- which goods and services the organization will produce; which charitable organizations it will support B- what the organization stands for; how employees will be served by the organization C- why the organization exists; what the organization wants to become D- what the organization wants to become; what the organization stands for
C- why the organization exists; what the organization wants to become
Read the description. Then, select the type of organizational culture each description represents. Choose either: Hierarchy, Clan, Market, or Adhocracy "Caprice works for a regional airline whose corporate culture encourages employees to collaborate and become involved to increase their job satisfaction."
Clan
Match the term to the influence tactic that its description best represents. Choose either: Exchange tactics, Coalition tactics, Consultation, Legitimating tactics, Pressure tactics, Rational persuasion, Ingratiating tactics, Personal appeals, or Inspirational appeals "After trying unsuccessfully for months to get your supervisor to change the company vacation policy, you decide to drum up support from all of your coworkers who are unhappy with the policy."
Coalition tactics
Select the source of power that the description best exemplifies. Choose either: Referent power, Informational power, Coercive power, Legitimate power, Reward power, or Expert power "Jiro often uses threats to get his staff to achieve desired results."
Coercive power
Match the term to the characteristic of servant leadership that the scenario best depicts. Choose either: Healing, Empathy, Foresight, Listening, Persuasion, Awareness, Building community, Stewardship, Commitment to the growth of people, Conceptualization "Your company leaders offer an extensive leadership development and executive education program to employees."
Commitment to the growth of people
Match the term to the characteristic of servant leadership that the scenario best depicts. Choose either: Healing, Empathy, Foresight, Listening, Persuasion, Awareness, Building community, Stewardship, Commitment to the growth of people, Conceptualization "Your supervisor has a knack for balancing short-term objectives with the company's overarching goals."
Conceptualization
Match the term to the influence tactic that its description best represents. Choose either: Exchange tactics, Coalition tactics, Consultation, Legitimating tactics, Pressure tactics, Rational persuasion, Ingratiating tactics, Personal appeals, or Inspirational appeals "In order to make a decision that will affect your entire team, you discuss the options with several of your team members and seek their input and advice."
Consultation
Fine Cuts has been manufacturing excellent cutlery for over 50 years. Management wants to hang a banner in the production facility with their mission statement. Which of the following statements would be on that banner? A- "We hope to be the best, by being the best." B- "We want to be the number one knife seller that all customers turn to when they think of buying a knife." C- "Over the next 10 years, we will be the top seller of cutlery worldwide and be known for our customer service." D- "We will always provide the highest-quality cutlery at the lowest cost to our customers and always give honest, winning customer service, thereby earning a fair profit for our stakeholders."
D- "We will always provide the highest-quality cutlery at the lowest cost to our customers and always give honest, winning customer service, thereby earning a fair profit for our stakeholders."
Freshii's organizational structure most closely resembles which of the following designs? A- virtual B- hollow C- Matrix D- Horizontal E- Traditional
D- Horizontal
At a local grocery store, Travis, the produce department manager, has eight direct reports in his department, while Rayah, the meat department manager, oversees 12 employees. Which of these statements about span of control is accurate? A- The grocery store has a very tall structure. B- Travis has a wider span of control than Rayah. C- Travis's area of responsibility is more important to organizational culture than Rayah's. D- Rayah has a wider span of control than Travis.
D- Rayah has a wider span of control than Travis.
Which of these managers is engaged in tactical planning? A- Alberto looks for ways to diversity the supply chain to support a new product offering. B- Azumi reviews inventory logs to determine which colors of her company's product need to be produced this week. C- Paul aligns organizational actions with two key sustainable development goals. D- Vilma determines how to entice customers to buy higher margin items to increase her division's profitability.
D- Vilma determines how to entice customers to buy higher margin items to increase her division's profitability.
Martin, owner of Martin's Mattress Depot, said, "We have to focus on our customers and how we can beat the competition, so we have to be flexible." He encourages his merchandising department to develop innovative sales tactics and focuses on being quick to respond to market changes. Martin's Mattress Depot has a(n) A- goal-driven agenda. B- market culture. C- clan culture. D- adhocracy culture.
D- adhocracy culture.
Indra, a loan officer with First Star Bank, was asked by a customer if First Star would join the Chamber of Commerce to meet potential customers and become more embedded in the local community. Believing this is a great idea, Indra approaches her manager, Deondre, about joining the Chamber. Deondre said to Indra, "Because the cost of membership is over $1,000 and you will have to leave the office to attend meetings, I will have to get approval from the vice president above me." First Star Bank is an example of an organization with A- unity of command. B- decentralized authority. C- work specialization. D- centralized authority.
D- centralized authority.
At the strategic level of planning, managers must pay attention to the environment outside the organization, be future oriented, and A- have more stability than at other levels. B- have more control over employee issues. C- have less competition. D- deal with uncertain and competitive conditions.
D- deal with uncertain and competitive conditions.
Terry, the owner of River City Flooring, is driven by competition. His company sells and installs custom flooring, cabinets, and countertops. River City Flooring focuses on customers by delivering quality results on tight deadlines. Terry pushes his managers to continually exceed their productivity goals because that is what increases profits. Terry feels "there is not enough time for training." However, his employees are regularly rewarded for their success in meeting company goals. River City Flooring has a(n) ________ culture. A- clan B- adhocracy C- hierarchy D- market
D- market
Rodrigo's Rodízio is a Brazilian-style steakhouse that serves traditional beef, pork, and chicken dishes cooked on rotating skewers. In a recent SWOT analysis, Rodrigo identified the recently trending Keto diet, which recommends increased protein intake, as an example of a(n) ________ for Rodrigo's Rodízio. A- weakness B- threat C- strength D- opportunity
D- opportunity
The organizational structure of Sunset Lawncare, a sole proprietorship that uses contract labor, is centered on the owner who makes all the decisions, sets the few rules, and assigns tasks as needed to the workers. Sunset Lawncare's structure is best described as A- functional B- horizontal C- hollow D- simple
D- simple
Aanu owns several computer repair shops across northeastern Wisconsin, and she has set a goal for her company of increasing market share in all locations over the next three years. Aanu has set a A- tactical goal. B- vision statement. C- business plan. D- strategic goal.
D- strategic goal.
Many businesses use Find-a-Hand, a professional staffing agency because of the employees' expertise in recruiting and selecting workers that match the needs of their business clients. In a SWOT analysis, the employees' high levels of knowledge are an example of the Find-a-Hand's A- weaknesses B- opportunities C- threats D- strengths
D- strengths
Employees at City Bank and Trust were impressed with Eldrick, the new CEO. He was the first person who had fully developed a vision for the company about where it could go, and had energized everyone to try to get there. Eldrick seems to be a ________ leader. A- servant B- ethical C- transactional D- transformational
D- transformational
With the holiday season approaching, Denelle reviews holiday sales from the last five years to determine how much inventory to purchase and how many employees to schedule during peak sales times. Denelle is conducting a A- business plan. B- vision statement. C- strategic goal. D- trend analysis.
D- trend analysis.
Freshii emphasizes a lean management structure. This means that span of control at Freshii is generally A- narrow B- decentral C- central D- tall E- wide
E- wide
Match the term to the characteristic of servant leadership that the scenario best depicts. Choose either: Healing, Empathy, Foresight, Listening, Persuasion, Awareness, Building community, Stewardship, Commitment to the growth of people, Conceptualization "You didn't meet your sales quota last quarter. Luckily you have an understanding manager who understands your shortfall was largely the result of things beyond your control."
Empathy
Match the term to the influence tactic that its description best represents. Choose either: Exchange tactics, Coalition tactics, Consultation, Legitimating tactics, Pressure tactics, Rational persuasion, Ingratiating tactics, Personal appeals, or Inspirational appeals "Your boss tells you that if you are willing to work Thanksgiving week without any days off, she will guarantee that you don't have to work during the next major holiday week."
Exchange tactics
Select the source of power that the description best exemplifies. Choose either: Referent power, Informational power, Coercive power, Legitimate power, Reward power, or Expert power "Everyone voted for Julian to lead the team because of his extensive knowledge of the processes they would be using to complete their upcoming project."
Expert power
Match the term to the characteristic of servant leadership that the scenario best depicts. Choose either: Healing, Empathy, Foresight, Listening, Persuasion, Awareness, Building community, Stewardship, Commitment to the growth of people, Conceptualization "Sal knows that he can aggressively push his sales team to meet their goals in the last few days of this month, but he realizes also that doing this will likely cause them to sell less next month due to fatigue."
Foresight
Match the term to the characteristic of servant leadership that the scenario best depicts. Choose either: Healing, Empathy, Foresight, Listening, Persuasion, Awareness, Building community, Stewardship, Commitment to the growth of people, Conceptualization "You are feeling incredibly defeated after losing out on a promotion to another team member. Your mentor spends a lot of time discussing this with you and explaining the objective reasons the other person got the promotion and the opportunities you can look forward to in the next year."
Healing
Read the description. Then, select the type of organizational culture each description represents. Choose either: Hierarchy, Clan, Market, or Adhocracy "Aaron works for a computer company whose corporate culture is characterized by a formalized, structured work environment aimed at achieving effectiveness."
Hierarchy
Read the description. Then, select the type of organizational culture each description represents. Choose either: Hierarchy, Clan, Market, or Adhocracy "Leslie works for a pharmaceutical company with a corporate culture that institutes a variety of control mechanisms to measure efficiency, timeliness, and reliability in the creation and delivery of products."
Hierarchy
Select the source of power that the description best exemplifies. Choose either: Referent power, Informational power, Coercive power, Legitimate power, Reward power, or Expert power "Ridley always seems to be clued in about what is going on in the organization. When other employees are concerned that a big change is coming that may affect them, they go to Ridley to get the latest scoop."
Informational power
Match the term to the influence tactic that its description best represents. Choose either: Exchange tactics, Coalition tactics, Consultation, Legitimating tactics, Pressure tactics, Rational persuasion, Ingratiating tactics, Personal appeals, or Inspirational appeals "Before asking you to take on a particularly difficult and thankless assignment, your boss spends a few minutes praising all of your recent successes at work."
Ingratiating tactics
Match the term to the influence tactic that its description best represents. Choose either: Exchange tactics, Coalition tactics, Consultation, Legitimating tactics, Pressure tactics, Rational persuasion, Ingratiating tactics, Personal appeals, or Inspirational appeals "The ASPCA influences consumers to donate by showing heart-wrenching commercials that feature animals in shelters."
Inspirational appeals
For the item listed below, select whether the person's behavior represents Management or Leadership. "Destiny has a knack for inspiring employees to be their best selves and to commit fully to the organization's objectives."
Leadership
For the item listed below, select whether the person's behavior represents Management or Leadership. "Elisa is the kind of person that workers are drawn to. When she speaks, people are engaged."
Leadership
For the item listed below, select whether the person's behavior represents Management or Leadership. "Kenneth makes important decisions for his firm quickly and confidently."
Leadership
For the item listed below, select whether the person's behavior represents Management or Leadership. "Yasir can take an idea for the future and articulate it in a way that makes everyone in the company want to get on board."
Leadership
Select the source of power that the description best exemplifies. Choose either: Referent power, Informational power, Coercive power, Legitimate power, Reward power, or Expert power "Lina worked her way up the ladder and was eventually made President of the International Division. This established her formal position of authority in the organization."
Legitimate power
Match the term to the influence tactic that its description best represents. Choose either: Exchange tactics, Coalition tactics, Consultation, Legitimating tactics, Pressure tactics, Rational persuasion, Ingratiating tactics, Personal appeals, or Inspirational appeals "You didn't earn as much bonus money as you think you should have, so you speak to your boss and remind him about the company policy regarding how much money you should have earned based on your performance this past year."
Legitimating tactics
Match the term to the characteristic of servant leadership that the scenario best depicts. Choose either: Healing, Empathy, Foresight, Listening, Persuasion, Awareness, Building community, Stewardship, Commitment to the growth of people, Conceptualization "Alicia is leading a task force on increasing customer satisfaction. She takes the time to learn about her teammates' views and suggestions and incorporates their input into her final decision."
Listening
For the item listed below, select whether the person's behavior represents Management or Leadership. "Kameko is very organized and efficient when getting things done."
Management
For the item listed below, select whether the person's behavior represents Management or Leadership. "Manuel does a great job budgeting financial resources for his group of workers."
Management
For the item listed below, select whether the person's behavior represents Management or Leadership. "Vanessa is skilled at guiding her employees' behaviors, providing input on their work projects, and motivating them toward accomplishing tasks."
Management
Read the description. Then, select the type of organizational culture each description represents. Choose either: Hierarchy, Clan, Market, or Adhocracy "Daveed works for a real estate company with a culture that values employees' ability to focus on the customer, react quickly, and deliver quality work on time."
Market
Read the description. Then, select the type of organizational culture each description represents. Choose either: Hierarchy, Clan, Market, or Adhocracy "Olivia works for an investment firm with a culture that focuses on productivity and profits over employee development and satisfaction."
Market
Choose one of the following for the statement using SMART Goals: Specific, Attainable, Results-Oriented, Measurable, Target Dates "Goals should be quantifiable in some way. Tiana tells her auto salespeople that she expects them to close at least three new car sales per month"
Measurable
Choose one of the following for the statement: Strategic Planning, Vision Statement, Tactical Planning, Operational Planning, Mission Statement "His company makes professional-quality products that are accessible to the recreational angler"
Mission Statement
Choose one of the following for the statement: Strategic Planning, Vision Statement, Tactical Planning, Operational Planning, Mission Statement "Project managers have the designs complete now and are working to streamline the production tools to maximize efficiencies and thus bring costs down"
Operational Planning
Use the SWOT analysis for the item below. Define whether it is a Strength, Weakness, Opportunity, or Threat. "Our product is targeted to young professionals under 35 years of age. That group is growing."
Opportunity
Use the SWOT analysis for the item below. Define whether it is a Strength, Weakness, Opportunity, or Threat. "Word is that a new highway is being built in the next couple of years, making it easier to transport our products from the factory."
Opportunity
Match the term to the influence tactic that its description best represents. Choose either: Exchange tactics, Coalition tactics, Consultation, Legitimating tactics, Pressure tactics, Rational persuasion, Ingratiating tactics, Personal appeals, or Inspirational appeals "Your coworker wants you to cover his shift later this week, so he reminds you that the two of you are close and that this is what friends do for one another."
Personal appeals
Match the term to the characteristic of servant leadership that the scenario best depicts. Choose either: Healing, Empathy, Foresight, Listening, Persuasion, Awareness, Building community, Stewardship, Commitment to the growth of people, Conceptualization "As a leader you try to avoid influencing others with your title or ability to punish them. Instead, you think it's a much better strategy to gently coax people using objective facts."
Persuasion
Match the term to the influence tactic that its description best represents. Choose either: Exchange tactics, Coalition tactics, Consultation, Legitimating tactics, Pressure tactics, Rational persuasion, Ingratiating tactics, Personal appeals, or Inspirational appeals "You don't want to teach an extra class at your university next semester, but your boss subtly reminds you that if you don't do it, your colleagues may rate you poorly on your next performance evaluation."
Pressure tactics
Match the term to the influence tactic that its description best represents. Choose either: Exchange tactics, Coalition tactics, Consultation, Legitimating tactics, Pressure tactics, Rational persuasion, Ingratiating tactics, Personal appeals, or Inspirational appeals "To influence your boss to give you a raise, you prepared a presentation that showed your productivity and output over the past five years compared to your coworkers."
Rational persuasion
Choose one of the following for the statement using SMART Goals: Specific, Attainable, Results-Oriented, Measurable, Target Dates "Goals should somehow be linked to the organization's mission. Quinn's company is very customer-focused. She wants her customer service staff to decrease the time it takes to resolve a customer complaint by 10%."
Results-Oriented
Select the source of power that the description best exemplifies. Choose either: Referent power, Informational power, Coercive power, Legitimate power, Reward power, or Expert power "Samantha gets her employees to do their work by offering something valuable in exchange."
Reward power
Choose one of the following for the statement: Strategic Planning, Vision Statement, Tactical Planning, Operational Planning, Mission Statement "To grow the company by 50% over the next five years"
Strategic Planning
Use the SWOT analysis for the item below. Define whether it is a Strength, Weakness, Opportunity, or Threat. "The company uses a fair amount of short-term debt financed through the bank. Economic projections indicate that interest rates may rise in the future and credit will be more difficult to obtain."
Threat
Use the SWOT analysis for the item below. Define whether it is a Strength, Weakness, Opportunity, or Threat. "There have been several up and coming companies that are beginning to enter our market space."
Threat
Use the SWOT analysis for the item below. Define whether it is a Strength, Weakness, Opportunity, or Threat. "Management does not provide a big budget to support the world-class staff that work for the company."
Weakness
Use the SWOT analysis for the item below. Define whether it is a Strength, Weakness, Opportunity, or Threat. "The equipment the company owns is last generation and does not have the latest technology."
Weakness
