Management Exam 3 In Class Quiz Questions

Estimating ________________ in negotiating situations is useful because it lets you know how hard you can push. If yours is strong and the other party's is weak, then you can push harder for the outcomes you desire. a. BATNA, or the Best Alternative to a Negotiated Agreement b. Added value c. Win-win negotiation d. Effective negotiation

a. BATNA, or the Best Alternative to a Negotiated Agreement

Which of the following statements about conflict is NOT true? a. Dysfunctional conflict threatens an organization's interests. b. People avoid conflict due to a fear of damaging relationships. c. Functional conflict can promote creative problem solving. d. All conflict is negative. e. Organizations can suffer from too little or too much conflict.

d. All conflict is negative.

Which of the following does not foster a climate for psychological safety? a. Limit creativity and innovation. b. Frame work as a learning problem, not a performing problem. c. Practice inclusive leadership. d. Model curiosity and ask many questions. e. Celebrate and reinforce risk-taking and differences.

a. Limit creativity and innovation.

Wendy mentions that she is relying on Bernard's work to get her work done. This is an example of a. interdependence. b. duplication of effort. c. team composition. d. team reflexivity. e. team voice.

a. interdependence.

In ________, the negotiating parties cooperatively develop multiple-deal packages while building a productive long-term relationship. a. Mediation b. Added-value negotiation c. Arbitration d. Devil's advocacy

b. Added-value negotiation

Team ________ describes the collection of jobs, personalities, knowledge, skills, abilities, and experience levels of team members. a. gatekeepers b. charters c. roles d. composition e. capacity

d. composition

The styles of conflict handling are differentiated along two dimensions: a. internal and external. b. functional and dysfunctional. c. social and cognitive. d. perceptual and real. e. concern for others and concern for self.

e. concern for others and concern for self.

Which of the following statements about norms is not true? a. Norms are shared phenomena and may apply to the group, team, or organizational level. b. Norms are typically written down and discussed openly by groups. c. Norms clarify behavioral expectations. d. Norms help group members avoid being embarrassed. e. Norms clarify central values and unique identity of a group.

b. Norms are typically written down and discussed openly by groups.

Acme Company would like to reduce stereotyping and combat in-group thinking by creating social hours after work where members of different ethnicities and races can mingle and learn more about each other's backgrounds and interests. This would be an example of ________ a. groupthink. b. psychological safety climates. c. avoidance. d. contact hypothesis.

d. contact hypothesis.

Which of the following is an organizational function of a group? a. fulfill the need for affiliation b. reduce anxieties c. build self-esteem d. coordinate interdepartmental efforts e. provide an opportunity to test perceptions of social reality

d. coordinate interdepartmental efforts

A(n) ________ negotiation describes a situation where an agreement can be found that is better for both parties. a. distributive b. alternative c. dialectic d. integrative e. arbitrary

d. integrative

One of the main issues is that some team members do not have faith in each other. This issue is primarily related to a lack of a. performance goals. b. interdependence. c. roles. d. trust. e. reflexivity.

d. trust.

________ is an alternative dispute resolution technique in which disagreeing parties agree ahead of time to accept the decision of a neutral party in a formal court-like setting, often complete with evidence and witnesses. a. Ombudsmanship b. Facilitation c. Peer review d. Mediation e. Arbitration

e. Arbitration

Carol and Dee have never gotten along. Carol feels that Dee acts superior, while Dee believes that Carol just tries to please everyone. This is ________ conflict, which is defined as interpersonal opposition based on individual dislike or disagreement. a. personality b. distributive c. programmed d. integrative e. devil's advocate

a. personality

Teddy is a project manager at a consulting firm. He travels a lot and works very long hours. When he's home, he is always checking email. He has a three-year-old son and a brand-new daughter, and his wife is upset that he doesn't help more. He is experiencing ________ a. work-life conflict. b. dysfunctional conflict. c. functional conflict. d. conflict-handling issues. e. incivility.

a. work-life conflict.

Rich is part of a newly formed work group. He has been introduced to all the group members, but he still feels like he cannot trust them. The group has not yet chosen a leader, and Rich feels unsure about his exact role within the group. According to Tuckman's five-stage model of group development, which of the following stages is Rich's group currently in? a. norming b. forming c. storming d. performing e. adjourning

b. forming

Ramon portrays which of the following team roles? a. initiator b. harmonizer c. evaluator d. gatekeeper e. coordinator

b. harmonizer

Which of the following is an individual function of a group? a. coordinate interdepartmental efforts b. satisfy the person's need for affiliation c. implement complex decisions d. socialize newcomers e. accomplish complex, interdependent tasks

b. satisfy the person's need for affiliation

Sean is questioning his team's effectiveness. He asks himself "Is the group performing less than, equal to, or greater than the sum of its parts?" Once he thinks this through, he recognizes that two people are not contributing at all. Which of the following will not work to combat social loafing? a. Cultivate cohesion. b. Assure equity of effort among group members. c. Increase group size. d. Hold both individuals and the group accountable. e. Build in feedback.

c. Increase group size

Which of the following causes is most likely to result in workplace conflict? a. clear job roles b. adequate management c. differences in methods for doing work d. personality similarities e. similar responsibilities

c. differences in methods for doing work

At the beginning of the meeting Kira does not properly lead the team during the ______ stage of team development. Therefore; the team was stuck in the ______ stage. a. storming; norming b. performing; forming c. forming; storming d. norming; storming e. norming; performing

c. forming; storming

Nate is a manager at a small appliance store. He is working with an unhappy customer who is yelling at him. Nate's policy on handling customer complaints is to give the customer what they want even at a cost to the company. This represents the ________ handling style. a. compromising b. integrating c. obliging d. avoiding e. dominating

c. obliging