Management Final

Employees walk out from behind the sales counter to hand bags to customers.

Symbols, rites, and ceremonies

Employees wrap purchases in tissue and then place them in a bag.

Symbols, rites, and ceremonies

Which of the following is true about the effects of the time pressure the group was facing?

The decision maker ended up making the decision anyway.

Which of the following did researchers discover during the illumination experiments?

The relationship between lighting and productivity was unable to be determined because of the unintended influence of observation.

Which of the following was examined in the Relay Assembly Room Study?

impact of variations in the workplace

Which of the following does not describe Isabel?

She carefully plans things and takes action after she writes an action plan.

What type of manager is Mary?

middle-level manager

Best Buy is well aware of today's "hot-button" issues in society. What type of managerial role must be successfully played in order to continue being aware of societal issues and competitor moves that may impact the retailer?

monitor

general mills

oats

chevron

oil

The way people within a company dress and act, their interactions with each other and with customers, and the qualities expected and appreciated by their managers and company are examples of the

organization culture.

Collaborative working environment

organizing

Trader Joe's organizational chart

organizing

blank are developed as alternative courses of action that can be implemented based on how the future unfolds.

Contingency plans

Eliza

Framing Effects

Communicating values to support customer service

leading

What type of manager is Wendell?

top-level manager

When evaluating a firm's performance, it is important to compare to the performance of other similar firms; this practice is known as ________blank .

Benchmarking

refers to a less-than-perfect form of rationality in which decision makers cannot be perfectly rational because decisions are complex and complete information is unavailable or cannot be fully processed.

Bounded rationality

Sales associates write to thank customers for a purchase

Business practices

Jane

Discounting the Future

is seen when a manager weighs short-term costs and benefits more heavily than longer-term costs and benefits.

Discounting the future

Which of the following captures how Isabel decides what to work on?

She asks "What do I want to do?"

Nordstrom encourages employee empowerment and career growth.

Formal statements and official goals

Maria

Framing Effects

refers to how the phrasing of a problem or decision alternatives can be more influential than objective facts.

Framing effect

should be the second phase in an ideal six-phase decision-making process.

Generating alternative solutions

George

Illusion of Control

Michael

Illusion of Control Correct

refers to people's belief that they can influence events even when they have no power to determine what will happen.

Illusion of control

Ticket Booth Cinemas and New World Theaters merge, bringing together two organizations with very strong cultures. What is one of the likely outcomes?

Longstanding habits and beliefs of the two companies are likely to clash.

Fair Oaks Farms' expensive manure management system is one example of the use of their premium customer pricing margins to be viewed as a socially desirable company by their customers. This is most closely related to which source of competitive advantage?

Low costs help increase your sales

Based on Peter Drucker's list of common practices of successful managers, should Isabel McDonald get the newly created executive position?

No, because she focuses on problems and uses intuition when tackling major challenges.

Roberto

Real-time Information

Which of the following is true of a company's response to societal trends?

Responding to societal trends can affect a company's reputation in the marketplace.

As alternative means of watching movies at home (i.e., streaming and movie vending machines) became more popular with the public, what activity would have been useful for the video rental company to engage in to generate alternatives of how entering these markets would unfold?

Scenario development

Which of the following best characterizes Isabel's working style?

She focuses on problems and solutions.

Once Isabel makes a decision or takes action, which of the following best describes her?

She may not know how things went because she's off to the next thing.

At the beginning of the video, Ava does not properly follow the third step of the formal decision-making process. What did she do wrong?

She quickly jumped to the solution of ordering an evacuation.

Employees and customers alike are aware that reports exist that Nordstrom once returned money to a customer wanting to return tires—something Nordstrom doesn't sell.

Stories

Which of the following is not an advantage to including the mayor and police chief in the decision-making process?

authority to make the decision

ernst & young

accounting majors

Michael Porter, a noted authority on strategic management, said that successful managers

act in ways that shape or change the organization's environment.

When applying for jobs, job seekers often focus on a desired salary while ignoring other aspects of the job offer such as benefits, fit with the job, and working environment. In many cases, the salary may be good, but there are other, negative features of the job not being considered. This is an example of

anchoring bias

In addition to formulating strategy and controlling resources, modern top-level managers are also required to ________blank.

articulate corporate purpose that people will enthusiastically commit to

Lottery organizers heavily promote the jackpot winners so that people are continually hearing about those who've won big. In contrast, players hear almost nothing about the vast majority of people who haven't won a single dollar. This tactic draws upon which type of bias?

availability bias

great clips

beauty school graduates

The internal environment includes

culture and climate.

Mike and Sue McCloskey make sure to share their vision with their workforce, also known as the Fair Oaks family. They also welcome feedback on this vision. This allows for different sectors of the organization to be heard, and more closely work together. Which managerial challenge is this most closely related to?

collaboration boosts performance

Which of the following refers to the immediate environment surrounding a firm, including suppliers, customers, rivals, and new entrants?

competitive environment

What types of skills do Best Buy's managers primarily need when they are considering the company's overall direction and interaction with external stakeholders as it pertains to inclusion and diversity?

conceptual and decision

Which of the following is an example of a cooperative strategy to influence the environment?

contractual marketing systems

After Best Buy makes changes to its policies and procedures, it will need to ensure that the changes were successful. Which principal function of management helps them do this?

controlling

Charging premium prices to customers and using some of that profit to increase employee salaries

controlling

promotion from within

controlling

A structured debate comparing two conflicting courses of action is referred to as

dialectic

The police chief mentions that unionized emergency personnel had already been deployed, so pulling them back would not be worth it. However, there may be long-term savings in pulling them back. If the police chief is looking solely at short-term costs and benefits, what type of decision-making bias would this represent?

discounting the future

SweetStay Incorporated is a hospitality corporation that runs three chains of hotels in the United States. Recently, in the face of sinking market share, SweetStay reduced its dependence on the hospitality industry by opening two restaurants. This is an example of

diversification.

Slow Joe is a successful coffee importer and distributor. The company recently branched out and announced a series of unique coffee-flavored candies that will soon be available across all supermarkets. Which of the following is Slow Joe trying to do in this case?

domain selection

Mary is a very outgoing person and the other four managers in the meeting are all either highly agreeable or introverted; this could lead to ________blank.

dominating group member

Raw materials, human resources, energy, equipment, financial resources, and information are ________blank for an organization.

inputs

Which of the following is a macroenvironmental factor that can affect an organization?

economic recession

Which of the following is a demographic factor of an organization's macroenvironment?

employees' ages

Complexity and dynamism in the environment result in

environmental uncertainty.

Which of the following is a characteristic of a strong culture?

everyone believing in the organization's practices

When video rental revenue began to decline, what aspect of environmental scanning could the company have used to make a single best-guess prediction of what revenues would look like over the next five years?

forecasting

What type of manager is Thomas?

frontline manager

Which of the following terms refers to the condition that causes new goals to replace the original ones?

goal displacement

As the head of the organization, Tom values teamwork and unity. This may lead to ________blank in meetings.

groupthink

bias occurs when someone uses information from the outcome of a decision, often a negative outcome, and retrospectively realizes what they should have done.

hindsight

Marco, the owner of a struggling flower and gift shop called Bloom, wants to review his company's processes and has decided to do a benchmarking study. What actions would you expect Marco to perform?

identifying best practices of the competition and comparing to his own business to determine gaps

Which of the following was part of the Hawthorne Studies?

illumination experiments

Which of the following is a potential disadvantage of group decision making?

individual dominance

Managers don't sit in their office

leading

When Fair Oaks management shares its vision with its 300-plus employees and seeks feedback, it is able to influence employees and gain buy-in from them. Which managerial function is the company performing?

leading

Which of the following is most likely a reason Ava is satisficing?

limited time

70% of products are private label

planning

Focus on upscale, premium products

planning

The setting of Fair Oaks Farms' mission, vision, and goals is an example of which managerial function?

planning

McLaughlin and Ferris is an accounting firm that has a stiff, bureaucratic structure. The company has a promotion scheme where people who have finished a certain number of years in service get a pay hike and a promotion. For the human resources manager at McLaughlin and Ferris, this decision highlights which of the following types of decisions?

programmed

good year

rubber

Tom's decision to have the meeting at 4:30 on a Friday may not have been the best decision. Having a meeting at the very end of the workweek before everyone takes off for the weekend may lead to ________blank.

satisficing

In December Janeen's Outdoor Products LLC discounts barbecue grills to compensate for the usual drop in sales. They are employing the concept of

smoothing

Why would a manager of marketing for a shopping mall be concerned with demographics of actual and potential mall visitors?

so that she can attract retailers that sell products that appeal to the age, gender, and income levels of mall visitors

Mike is about to retire and thinks nobody cares about what he thinks anyway; he is likely to engage in ________blank.

social loafing

The representative bias promotes the use of

stereotypes

After a customer left her luggage and flight itinerary in the Nordstrom parking lot, an employee drove it to the airport for her.

stories

n Michael Porter's competitive environment model, the five parts of the model are

suppliers, new entrants, customers, substitutes and complements, and rival firms.

Which of the following aspects of organization culture will tell you what the firm's desired public image is?

the corporate mission statement

Mike and Sue McCloskey are examples of

top-level managers

Best Buy is making strategic decisions about the overall direction of the company as it pertains to managerial challenges it is facing. This is typically done by ________blank, and the results flow down all the way to ________blank.

top-level managers; nonmanagerial employees

kleenex

trees

The Hawthorn Studies discovered that

worker productivity may be affected more by conflict, coordination, and group pressures than by physical or objective influences.

In competition, a complement of a health club membership might be

workout clothes.