Management Final

The family and medical leave act of 1993 requires employers to provide up to ____ of ____ leave for family and medical emergencies.

12 weeks; unpaid

The Age Discrimination in Employment Act forbids discrimination against workers above what age?

40

As a growing sector of the U.S. economy, what did the service sector contribute to the private-sector gross domestic product (GDP) in 2018?

80 percent of GDP

Doreen often takes up more tasks than she can handle, and becomes disorganized and careless. In this scenario, Doreen portrays ____.

Low levels of conscientiousness

The ____ sets up a procedure for employees to vote on whether to have a union.

National Labor Relations Act

Annika is excited about her new job. She thinks it will be exciting, fulfilling, rewarding, and allow her the standard of living she is looking for. She also understands what the organization expects her to contribute. She has made a(n) ____ with her new employer.

Psychological contract

What is a piecemeal response to circumstances as they develop?

Reactive Change

Tariq Lennox demonstrates high moral standards with every decision he makes and inspires others to follow suit. From the given information, we can say that he has ____ power.

Referent

As a process, leadership can be defined as ___

The use of non coercive influence to shape an organization's goals

What do functional groups and interest groups have in common?

both have an unspecified time horizon

An advantage of teams in an organization is that they enable the organization to shed its ____.

bureaucracy

One reason organizations create teams is to ____.

capital on the knowledge and motivation of workers

Substantive modification to some part of an organization is known as organization ____.

change

Bullies in the workplace use sarcasm, humiliation, and fear to influence others. This is a form of ____ power.

coercive

Punishment involves the use of ____ power.

coercive

what have managers around the world agreed on as one of the most important tasks?

communication

what is the purpose of control

coping with organizational complexity

Yingqio and Geert received the news that their proposal was accepted with minor modifications. They got together to review the modifications the client outlined. Which step in the communication process did they need to use to interpret the meaning of the message?

decoding

When developing a human network for achieving an agenda, which of the following would be done by a manager, regardless of leadership skills?

delegate responsibility

According to Frederick Taylor and his traditional approach to motivation, what is the primary thing that motivated everyone?

economic gain

What might a leader be responsible for when creating an agenda for the organization that a manager would not?

establishing direction

According to Maslow's hierarchy, ____ needs include the need that people have for recognition, positive self-image, and self-respect.

esteem

Zereth signs up clients and schedules the services for her lawn care business, and she takes a percentage from the charge for every lawn cut. Zereth has hired three new employees, with the goal of increasing revenue, and is reviewing finances to determine if this increased his income sufficiently. According to the motivation framework, what is Zereth doing now?

evaluating need satisfaction

Junhua is in charge of maintaining all the computers in the organization. Additionally, whenever an employee has a problem with their computer, they call Junhua. What type of power does Junhua have in this organization?

expert

Alpha Motors Inc. was affected by the recession in 2008. The company had to make extensive changes to its organizational structure and design. This scenario illustrates how ____ forces lead management to make changes.

external

During the ____ stage of group development, the members begin to try out various behaviors in an attempt to determine the interpersonal behaviors that are acceptable in the group.

forming

Mona joined an academic union because the union's objectives aligned with her personal values. She joined for ____.

group goals

Which of the following reflects an organization's investment in attracting, retaining, and motivating an effective workforce?

human capital

As a manager, Zereth provides her team with broad goals, then allows them to be self-directed in carrying out routine activities that support those goals. Which of the following does Zereth use to motivate her employees?

human relations approach

What is the outcome when an organization uses its operations function effectively?

increased competitiveness

IN return for what the employee gives, the organization provides ___ to the individual employee

inducements

Officers in the U.S. military have no control over employee pay. It is all based on time of service and rank. The military uses medals and ribbons to acknowledge excellence. The medals are an example of ____.

inducements

A company buys electronic components, assembles them into PCs, and then ships them to customers. In this case the electronic components are ____ for the company.

inputs

A group is defined as two or more people who ____.

interact regularly to accomplish a common purpose or goal

Montazar, Lucinda, and Troy usually meet during their lunch break to discuss the latest research in biomedicine. This is an example of a(n) ____.

interest group

Apoorva believes in a functional organization structure and has begun implementing changes in the organization to match this structure. Which type of change is Apoorva creating?

internal

Darcy joined a group supporting literacy in elementary schools because the teachers in the group all shared his outlook on primary education. He joined for ____.

interpersonal attraction

Hua spends the majority of the day responding to email, in conferences, and meeting with clients. Which managerial skills does Hua spend most of his time on?

interpersonal relations

When an organization promotes someone, it sends a signal to everyone that the person is competent. This gives the person ____ power.

legitimate

The Civil Rights Act of 1991

makes it easier for employees to sue an organization for discrimination

Fast food restaurants that assemble breads, spreads, and fillings as per the customers' preferences belong to the ____ industry.

manufacturing

What is a form of business that combines and transforms resources into tangible outcomes that are then sold to others?

manufacturing

In the two-factor theory, the factors that influence the satisfaction continuum, which are related specifically to work content, are called ____ factors.

motivation

Newly divorced people often join support groups for ____.

need satisfaction

Maja has an important announcement to make to her team of 12 sales representatives. To ensure that each of them receives the exact same message at the same time, Maja has typed up the announcement, along with all key details, and emailed it to her team. One member of the team, Raj, did not receive the email because his computer crashed. Which feature of the communication process is taking place between Maja and Raj?

noise

Jinhoon and Aviva have worked together on several projects, and they have enjoyed working together. On occasion, they get together with their spouses and spend time socializing on weekends. Which of the following does this relationship describe?

positive interpersonal dynamics

During her performance appraisal, Ozlem's manager suggested she consider a transfer to another department. She told her manager she enjoys her current job and the people she works with. Ozlem's manager explained that if Ozlem were to transfer, she would likely be considered for project management positions within a year, a great benefit to her career. What did Ozlem's manager use to help her see the benefits of this new position?

rational persuasion

Anke is writing a proposal to a customer to explain how Anke and her team will perform work for the customer. In the communication process, which role will this customer play?

receiver

The Americans with Disabilities Act ____.

requires employers to provide reasonable accommodations for employees with disabilities

Amesly is an office furniture company. The wood, metal, fabrics, and plastics that it uses to manufacture chairs, desks, tables, and cabinets are all ____.

resources

According to the motivation framework, after a worker notices an unfilled need, the next step is ___

searching for ways to satisfy the need.

According to Maslow's hierarchy of needs, once an individual has satisfied his physiological needs, he turns his focus toward ___ needs.

security

Effective communication is the process of ____.

sending a message so that the message received is as close to the meaning as possible as the intended message

In the Myers-Briggs framework, people who prefer concrete things are typically categorized as ____.

sensing types

A convenience store at the gas station provides utility for customers because it makes it easy for them to purchase a few essentials when they stop for gasoline. The convenience store belongs to the ____ industry.

service

Monitoring the administrative ratio to make sure staff expenses do not become excessive is an example of ____ control.

structural

A technology firm creates a group whose only purpose is to develop a pre-launch marketing strategy for a new product. The group will disband one month after the product is launched. This is an example of a(n) ____ group.

task

Gore Associates Inc., is considering giving workers who perform tasks more responsibility for their performance. This includes giving those workers greater authority and the freedom to make more decisions. Gore Associates is considering reorganizing into ____.

teams

which of the following is true of contributions

they are what an individual provides to the organization

In terms of employee motivation, what is the manager's goal?

to encourage employees to work as hard as possible.

Which approach to motivation is based on the premise that managers know more about the job than workers and therefore should be paid more?

traditional approach

At its most basic level, how can we define communication?

transmission of information from one person to another

SunBird Communications Corp. is an organization with offices in a number of cities. The human resources (HR) department interviews the candidates remotely. Each member of the HR department then posts his or her comments on an internal review file. This is an example of a(n) ____.

virtual team

A large technology firm has research centers in a number of countries. In order to reduce the cycle time of projects, team members in one city leave a list of to-do items on a shared web portal. These items are then picked up a few hours later by another team in a city separated by several time-zones. This organization is making use of ____.

virtual teams

ProDairy Inc. reduced the prices of its products to combat competitors that were selling dairy products at lower prices. This scenario illustrates a force for change present in the ____ of an organization.

Task Environment

Which of the following is an integral characteristic of effective communication?

The message received by the listener is close to the meaning intended by the speaker.

Theresa gets her energy from solitude, prefers detail-oriented concrete projects, and bases her decisions on logical reasoning. Based on the Myers-Briggs framework, Theresa can be differentiated as a(n) ____.

Thinker

what is an example of a good leader in the context of business?

a person who keeps the organization aligned with its environment.

As a property, leadership can be best defined as ____.

a set of characteristics found in people who can influence the behavior of others

What can be defined as intentionally seeking and hiring qualified or qualifiable employees from racial, sexual, and ethnic groups that are underrepresented in an organization?

affirmative action

Ramon is bidding on a large government contract. As part of his bid, he is required to spell out employment goals for his firm, as well as how his firm will find and hire employees from underrepresented groups. Which of the following must Ramon submit with his bid?

affirmative action plan

Which of the following is addressed when considering making a capacity decision?

amount of products to be manufactured

When an organization uses an employment test that the majority ethnic group is known to pass at a higher rate than minority groups, it is exhibiting ____.

an indirect form of discrimination

Family and community relationships outside of work as well as friendships on the job all satisfy the need for ____.

belongingness

When a manager tries to encourage social interaction among subordinates, they are trying to address the need for ____.

belongingness

The last several batches of cell phones have failed quality inspections. Upon analysis, the quality team found one of the parts from a supplier was causing the failure. Which step in the control process does the company need to take next?

corrective action

Consumer tastes and preferences are ____ forces that influence an organization's product line.

external

Based on the forces for change, what is a primary reason for problems that organizations face?

failure to anticipate or respond to change poorly

Monitoring receivables to make sure customers are paying their bills on time is an example of ____ control.

financial

The control of ____ resources affects all the other resources in an organization.

financial

During the 1970s in the United States, manufacturing entered a long period of decline. Which of the following is the primary reason for this decline?

foreign competition

If the product is a physical good, operations create value and provide ____ utility by combining many dissimilar inputs to make something that is more valuable than the actual cost of the inputs used to create it.

form

List has just moved to a new city. In order to meet new people, she joined a local book club. She did this for ___

need satisfaction

Mitt and Raul were reviewing the layout of the new ad campaign when Raul diverted his attention to read and respond to a text message. In terms of Mitt and Raul's communication, this is an example of ____.

noise

Eagle Inc. surveyed users so see if its latest products lived up to expectations and if the users encountered any problems when using the product. At the same time, Eagle tracked how many products were rejected by inspectors when they came off the assembly line as well as how many products were returned because of defects. This scenario illustrates an aspect of ____ controls.

operations

Which of the following describes the managerial activities used by an organization to transform resources into products or services?

operations management

Katerina works for a caterer. The caterer's policy is to prepare 7 percent more servings than ordered by the client, and the caterer's employees are allowed to box up and take home any unserved portions. Which organizational inducement applies to Katerina's situation?

opportunities to take home food

When managing the construction of a new building, Anke has a specific schedule that must be followed. An error or back up in one aspect could delay the entire project. What can Anke use to ensure the project is on track?

performance indicators

What is the relatively stable set of psychological and behavioral attributes that distinguish one person from another?

personality

Organizations provide adequate wages, comfortable temperatures, restrooms, ventilation, etc. as a means to address the ____ needs of employees.

physiological

A food distributor provides ____ utility by transporting the food to be sold from the warehouses to the retail outlets.

place

Which type of change is associated with lower risk?

planned

Which of the following forces for change is present in the task environment of an organization?

prices at which suppliers sell raw materials

Decisions regarding quality, cost, and design of products and services are all part of the ____ mix.

product-service

An insurance company insures athletes who have multimillion-dollar contracts and pays them a sum of money when they are injured or unable to play. Athletes buy the insurance policies as a way to protect themselves. The insurance company's decision to specialize in this type of insurance addresses their decision regarding ____.

product-service mix

As a financial planner for a large organization, Nour meets with clients and advises them on investments and retirement planning. What type of organization does Nour work for?

service

Speedy Dry Cleaning is a(n) ____ organization because it creates time utility for its customers.

service

Junhua needed to share new and sensitive information with his staff. He decided the most effective way to share this information was to hold a meeting. In the context of the communication process, what will the meeting be considered as?

the channel

Which of the following laws limits union power and specifies management rights during a union-organizing campaign?

the labor management relations act of 1974

Which stage of the Lewin model of organization change involves managers letting people who will be affected by an impending change know the reasons for the change?

unfreezing