management

the planning steps of the planning/controlling cycle are

1 make the plan and 2carry out the plan

a short term goal usually spans___while a long term goal typically spans__

12 months,1 to 5 years

Bruno knows that one of the reasons people do not return to his home appliance storm is because of the slow service how would a SWAT analysis classify the slow surface at Bruno store

As a weakness

when confronted with a decision managers should utilize___which includes these four questions is the proposed action legal if yes does the proposed action maximize shareholder value if yes is the proposed action at the call if no would it be ethical to take the proposed action

Bagley's ethical decision tree

which of these managers is engaged in operational planning

Renata is assigning employees to workstations and applying protocols to resolve customer complaints

Samuel has been working for Lyft for 3 months he expected that his job would be respond to request on the app for a ride pick up fairs and drop them off at their desired location but he's realizing that the job entails much more which of these characteristic of the encounter phase of organizational socialization

Samuel learns that he must keep his car clean and need and some days he will be assigned to complete only airport pickups and drop offs

which of the following reasons makes it hard to be evidence-based

The evidence doesn't quite apply.

Greta the quality control inspector at a baby food compacting the factory has discarded four of the previous nine batches of baby food for Trace levels of contamination Greta needs to turn this problem around and find a way to improve the situation so she should probably perform

a diagnosis

Martin owner of Martin's mattress Depot said we have to focus on our customers and how we can beat the competition so we have to be flexible he encourages his merchandising department to develop innovative sales tactics and focuses on being quick to respond to market changes Martin mattress Depot has a

adhocracy culture

managers can use the VRIOframework too

analyze a firm's competitive potential

decisions are sometimes based on an initial figure due to

anchoring and adjustment bias

Seiko who wants to broaden her functional business knowledge which of the following activities should she engage in

attending a business conference

enables a manager to make decisions give orders and utilize resources for example the manager of a local coffee shop has the right to hire and fire baristas based on their punctuality performance and customer service ratings

authority

----is the process by which a company compares its performance with that of high performance organizations

benchmark

a fluid highly adaptive organization whose members liked by information technology come together to collaborate on common task is a

boundaryless organization

the BCG matrix is a means of evaluating strategic business units based on their

business growth rates and share of the market

which of the following is a tactical goal

by the end of this fiscal year we will achieve a 10% cost reduction in our office expense

employees and customers are treated like a family at rahal reality.Fadil and Inas Rahal the owner's work to encourage unity to increase their employees job satisfaction and commitment at the reality the rahals have built a

clan

Which of Edgar Schein's common elements unifies employees and gives everyone an understanding of the organization's reason for being?

common purpose

lorah a district manager for a commercial food distributor is in charge of implementing the company's plan to reduce cost of goods sold by is reviewing quarterly expense reports to determine how much each section of her district is progressing towards the cgos reduction thus Lorah is controlling the direction by

comparing results with the plan

when people seek information to support their point of view and discount data that do not they are subject to____ bias

confirmation

organizations using a matrix structure

contain two command structures, in which some people actually report to two bosses

snow assist sells emergency safety and rescue products to escape trolls and rescue workers at a price that are below those of its competitors which offer a larger line of more expensive products and focus on broader. snow assist is pursuing a___strategy

cost focus

a local gymnastics studio offers dance tumbling trampolines and competitive cheer training for kids of all ages. to recruit students for those lessons the studio also hosts birthday parties after school care and swim lessons the offerings interact to

create fit among activities

symbols stories heroes and rites and rituals are ways in which___is most often transmitted to employees

culture

Diego the president of learn strong tutoring believes___is key to his friends competitive advantage recently Diego explained to the board of directors managers at learn strong are empowered to solve their own problems rather than pass the decision to a higher level this results in a decision being made more quickly which increases flexibility and efficiency

decentralized authority

is the process of assigning managerial authority and responsibility to lower level managers and employees

delegation

basic assumptions represent the core values of organization and are

difficult to change

Max was recently promoted to production manager at a busy boat factory as a department manager Max has proven himself to be very efficient and he had a logical and practical approach to solving problems Max has a reputation for being decisive and getting things done most of the factory employees like Max but they feel he exercises too much control over them Max often uses a___decision-making style

directive

organizational weaknesses in a SWOT analysis are

drawbacks that hinder and organization and executing strategies

which of the following is an appropriate measure to prevent groupthink

encourage each group member to vocalize doubts and criticisms

to intact strategic control Brian Berry suggests the organization should

engage people, keep it simple, stay focused, and keep moving

Nico's the office manager of a large optometrist clinic recently purchased a used copier it seems as if Nico's become more committed to The copier every time it jams even though employees are having many troubles with it Nico is likely struggling with the___bias

escalation commitment

in order the steps of the strategic management process are

establish the mission, vision and values statements, assesses the current reality, formulate the grand strategy, implement the, and maintain strategic control

Dakari, CEO of a successful medical supply company, is constantly reading press releases and news articles about his competition. He regularly checks information about new competitive products and visits trade shows to study his competition. Dakari is

evaluating opportunities

Seamus the manager of a kitchen supply store is stressed that his storm may soon be closed by corporate Seamus has not been sleeping well and his anxiety and irritability are quite severe on several occasions this month Seamus has missed important details in his job today the district manager is coming to see Mrs storm to perform a quarterly review Seamus is worried the district manager may show an availability bias by

focusing on performance data from only the last few weeks

Matthew has written his mission vision and value statements he has completed his organizational assessment what is his next step

formulating functional strategies

recently Splendor stay a large hotel company acquired opulent inn a hotel chain with 27 locations. senior level managers have said the strategy for rebranding the opulent in locations and marketing splendor stays expanded footprint. which managers will be responsible for making tactical decisions to support this

functional

in regard to decision making which of the following statements reflects what research has found

groups make better decisions than most individuals acting alone

a team of HR professionals is reviewing options for the new benefits package during their first meeting evona suggested offering the contract to health Plus HMO and others agreed with Evona for the sake of unanimity without ever researching or analyzing the decision Evona and her team engaged in

groupthink

Jordan likes working in as an insurance underwriter because it has structure and certainty and the daily work is routine Jordan probably

has a low tolerance for ambiguity

a toy manufacturer kid and Play operates its own design unit but subcontracts the other business function such as engineering assembly HR and distribution kid and plays structure is best described

hollow but then it doesn't sound correct answer is or why it's the wrong answer

the safety committee a temporary team of quantum mechanics was established to make the factory for a safer place members of the committees still work in their departments full-time but they meet twice a month for a few hours as a committee the safety committee is an example of a__with an organization

horizontal design

Melina the vice president of human resources is working on the problem of restructing the firm's compensation plan by using the rational model of decision making in the first step she identified the problem of pay and incentives not keeping up with the market rates and the second step she thought of alternative solutions and in the third step she evaluated alternatives and selected a solution in the fourth and final step Molina needs to

implement and evaluate the compensation plan chosen

first line managers and team leaders

in the management in action case once Amtrak decided to change its dining card service what category of individuals needed to plan its operational execution

fine line is a popular tattoo shop that provides custom artwork and permanent tattoos recently fine line pursued a____strategy when it developed a smartphone app that uses AR technology to let customers preview what their tattoo will look like before getting it

innovation

after three Summers working for a local landscaping business Scott suggested that his boss had snow removal as an extra service with this holistic hunch Scott was acting on___that snow removal might be a good addition to the service offerings

intuition

non-rational decision-making models such as___describe how managers sometimes make decisions

intuition

as explained by Welch what should managers do to determine what their own organization has been up to

look for potential changes in competitive advantage

as you start a new job it is important to focus on your personal adaptability which of the following suggestions would increase a person's adaptability

look for solutions

the process for motivating employee performance in which the manager and employee jointly set objectives for the employee the manager develops action plans the manager and employee periodically reviewed the employees performance and the manager makes a performance appraisal and rewards the employee according to the results achieved is known as

management by objectives

in a___culture employees are expected to work hard react fast and deliver quality work on time

market

Kickstarter a global crowdfunding platform states that its purpose as an organization is to help bring creative projects to life this is the company's

mission statement

managers for Isabella's icy treats a business that operates two dozen ice cream trucks in a large city have implemented an excellent strategy now the managers are faced with the strategic management process of

monitoring the execution of strategy and making adjustments as needed

Rodrigo rodizio is a Brazilian style steakhouse that serves traditional beef pork and chicken dishes cooked on rotating skewers in a recent SWAT analysis Rodrigo identified the recently trending keto diet which recommends increased protein intake as an example of a___ for Rodrigo

opportunity

callista the director of nursing at a local hospital was training Dan the new emergency department supervisor about the hospital system of job relationships calista explained the variety of departments ranging from incentive care to housekeeping to human resources calista hopes that by understanding the ___ Dan will be able to coordinate and motivate employees to work together to deliver excellent patient care

organizational structure

what is a sign that a group is suffering from groupthink

peer pressure makes members agree with the ideas of the other people in the group

because this core process calls managers to link their employees talent to strategic goals bossidy and Charan believe that the ---process is the most important

people

after closing town hall for several weeks due to the covid-19 pandemic the mayor of a small town created a_____two outline how the city employees would meet their job performance goals while limiting risks of spreading the virus

plan

knowing the future is uncertain Sophia should engage in___so her family business will have a set goal and task that should lead to desired outcome

planning

the three levels of___are strategic tactical and operational

planning

correct talk is a company that provides security and communications technology to jails and prisons over the last several months correct talks profits have dropped and the company seems to be moving in the wrong direction the owner recognizes that he wrongly assumed that his clients would need more technology and that his insulation team frequently have internal conflict these issues are a result of

poor planning

when consuming the cheese curd bacon cheeseburger with fries served up at Buffalo wild wings so you would consume almost 2,000 calories offering this dish and similar others probably means the restaurant chain has to trade off

positioning itself as a healthy food outlet

nyah knows that planning and strategic Management can help focus on the most critical problems, choices ,and opportunities by

providing direction and momentum

LaShawn and his partner Nathan have decided to update their firms computer network although they have no expertise in this area recently they discussed the many constraints on their decision such as the complexity of technology limited time and money imperfect information and our conflicting goals these limitations are hindrance to

rational decision making

gym manages a team of sales agents who are tasks with selling high-end vacuum cleaners in an assigned territory one of the Asians Isaac set a goal of increasing sales in his territory by 10% this year however when preparing for their quarterly review meeting Jen realizes that Isaac sales were down by 2% after their meeting Isaac explains that a large factory in his territory was closed and now there are over 4000 households who have lost income due to lay offs as a result the economy in Isaac's territory has become quite depressed and the residents are living off their savings taking the steps of the planning/controlling cycle into account what is Jen's best course of action with Isaac

recognize the economic reality of Isaac's territory and change his goals to make them achievable

based on what you read in the management in action case which of the following most directly portrays joules attempt at exercising evidence-based management

relying on more than 110 scientific studies supporting its product

is another term for defensive strategy

retrenchment strategy

Bella Bloom's is a successful business that sells a liquid spray for fertilizer to farms the fertilizer consists of Rich organic composted material recently natural supply and another established fertilizer manufacturer dramatically increased its marketing to farmers in the region that Bella blooms views as its target market when analyzing its industry Bella Bloom should be concerned about the threat of

rivalry among competitors

managers can use an operating plan to

segment strategic goals into short-term targets

in a SWOT analysis organizational strengths are

skills and capabilities that give a company advantages in executing its strategies

managers can use an action plan too

specify the steps that will be used to reach goal

end of the management in action case lacroix seems to be stagnant as a competitor's outperform it what type of corporate strategy does this represent

stability

the three key principles of____are the creation of unique and valuable position trade-offs in competing and creating a fit among activities

strategic positioning

the CEO of alliance manufacturing said to her new vice President of finance in the past I had resistance to new ideas by employees who felt that our plans threatened to their influence or their jobs so when you tell your collections department that we just hired a collection agency to handle bad debt you may have to sell your collections manager and his associates on using the agency you should emphasize the fact that nobody is getting laid off selling middle and supervisory managers on changes to overcome the resistance is often unnecessary part of

strategy implementation

many businesses use find a hand professional staffing agency because of the employees expertise and recruiting and selecting workers that match the needs of their business and clients in a SWOT analysis the employees high levels of knowledge are an example of the find a hands

strengths

ask the director of human resources azara convinced the company to spend a large sum of money on a new training program after spending thousands of dollars implementing the training and almost 4 months of employee work time they feel that there has been a little improvement the training is scheduled to continue for two more months and is our feels that too much money has been spent to simply abandon the training asar is experiencing

sunk cost bias

managers who redo budgets rethink processes or revive policies are

taking corrective action which will constitute a feedback loop

looking side to side along the line of an organizational chart you can determine

the various departments of specialization of work

based on the management and action case and what you know about SWAT analysis the entrance of PepsiCo and Coca-Cola into the sparkling water market presents look really with an organizational

threat

the owners of blazing pitchforks a family-owned farm supply outlet in a rural community are concerned over the news that a large retailer specializing in farm and garden products is building a new storm on the other side of town according to SWOT analysis this new retailer is an organizational____to blazing pitchforks

threat

to ensure a quality group decision the manager appointed Elijah to the role of devil's advocate in the decision making process what is expected of Elijah

to be the critic

has a newer employee you can better---by proactively seeking mentoring joining the job rotation program or attending cross-functional meetings

understand the business

the public chain of supermarkets has stated we will not knowingly disappoint you if for any reason you are purchase does not give you satisfaction the purchase price will be cheerfully refunded immediately upon requests this proclamation is Publix

value statement

what is the main difference between a vertical hierarchy of authority and a horizontal specialization

vertical hierarchy shows who reports to whom and horizontal specialization shows the different jobs

profess technologies makes and sells one product a high quality server for secure cloud storage profess was recently approached by digital territory a large shade of Warehouse that runs server space to commercial customers about purchasing their company digital territory is engaging in

vertical integration

in its____, Caterpillar a Fortune 100 construction equipment manufacturer specifies that it wants a world in which all peoples basic needs such as shelter clean water sanitation food and reliable power are fulfilled in environmentally sustainable way and accompany that improves the quality of the environment and communities where we live and work

vision statement

executives often referred to as the c-suite should focus the decision-making on which of the following

what products and services shall we offer

proactive learning orientation

which career readiness competence represents a desire to learn and improve and is desired by employers because it drive creativity and innovation