Management Midterm

Regarding absenteeism, the numbers indicate older workers are more likely to be absent from the job due to their frequent illnesses related to aging.

False

Research shows that acting positively at work has no real effect on your emotions. Emotions cannot be influenced by actions.

False

The 10 choices in Schwartz's Value Inventory included Hedonism - the desire to protect the well-being of all people.

False

The pygmalion effect is all about believing in yourself regardless of what others say about you.

False

In 1902 a small operation was set up in Boston to clean and repair clothing items for resale. This endeavor grew to 179 locations helping people find jobs and become productive citizens. Of course, were talking about Target.

False; Goodwill is the company

The four functions of management are: Planning, Organizing, Leading, Coordinating.

False; Planning, Organizing, Leading, Controlling

The definition of leadership is: "The act of coercing others toward a goal."

False; not coerced they're influenced

A psychological contract is an unspoken informal understanding that an employee will contribute certain things to the organization and will receive certain things in return.

True

Henri Fayol, a French mining engineer, originally conceived the idea of Key Principles of Management. He came up with 14 of these principles. Today we teach a consolidated version consisting of 4 principles: Planning, Organizing, Leading, Controlling.

True

Henry Mintzberg's work with managers revealed 10 roles managers play. These were grouped into three groups. These were: Interpersonal roles, Informational roles, & decisional roles.

True

Jobs in retail are historically among the highest in turnover rates.

True

Mission and vision statements play three critical roles. These are: 1) communicate the purpose of the organization to stakeholders, 2) inform strategy development, and 3) develop the measurable goals and objectives by which to gauge success of the organizations strategy.

True

Procter and Gambles Values and Code of Ethics were used as an example of designing your company's values to drive your code of business conduct

True

Research has shown that a firm handshake with three or four up-and-down pumps is key to making a positive impression.

True

Research has shown us that the relationship we have with our manager is critically important to our job satisfaction and organizational commitments.

True

SCAMPER is a check list tool that can help you think of changes you can make to an existing marketplace to create a new product, a new service, or both.

True

The random pattern reinforcement schedule for slot machines is a:

variable ratio

"Learning Organizations" learn from others. This, of course, means learning from the consultants that management hires but not from competitors or other companies in the same industry.

False

Douglas McClelland's Acquired Needs Theory focuses on three issues. These were the need for: Achievement, Affiliation, Affection

False

Employees who have a high score in neuroticism experience lower levels of career success and, if promoted to manager, tend to create an unfair climate at work.

True

Frank Gilbreth applied the technique of eliminating wasted motion to the best way to get dressed in the morning.

True

Guy Kawasaki believes, "Good people hire people who are better than themselves." He also believes that the role of the leader is NOT to produce followers but to produce leaders.

True

Leading is defined in the text as : "Influencing others toward the attainment of organizational objectives."

True

Peter Drucker, Management guru, was the first to write about managing what he called, "Knowledge Workers."

True

In Maslows Hierarchy of Needs the top of the pyramid represents the state in which one acquires new skills that lead to satisfying one's life goals. This describes the ___ stage.

Self-Actualization

Society at large, the company's employees, investors, and stock owners. These groups represent a company's _____.

Stakeholders

Tom Peters and Robert Waterman wrote "In Search of Excellence" in 1982. They discovered 9 Principles of Management. One of those was defined as: "Stay with what you do well and the business you know best." This was the principle:

Stick to the knitting

Types of planning

Strategic, tactical, operational

The Top 5 Solutions Trends were identified. Which of the following is NOT one of the five solution trends? -- Becoming more disconnected, becoming more global, becoming more mobile, increasing collaboration, rise of the creative class

Becoming more disconnected

Ben & Jerry's, S.C. Johnson, and Target were used as examples of CSR. Which is the acronym for:

Corporate Social Responsibility

When I ignore my dogs barking Im trying which method in the reinforcement theory?

Extinction

"The degree to which a person's values, personality, goals, and other characteristics match those of the organization." This is the definition of person-job fit.

False

Organizing involves developing an organizational structure and allocating ____ resources to ensure accomplishment of objectives.

Human

The Top 5 Trends challenging to Management were identified. Which of the following is NOT one of the five trends? -- Increasing Complexity, Faster Pace of Innovation, Increasing Concern for the Elderly, Greater Personalization and Customization, Increasing Competition for Talent

Increasing concern for the elderly

The explanation of the Four Creativity Types was interesting in that 3 types were represented by companies while the fourth one, incubation, used who as an example?

Mahatma Gandhi

"A statement of purpose, describing who the company is and what it does." This is a description of:

Mission statement

The Sarbanes-Oxley Act was legislation designed to reform corporate governance practices in large U.S. public companies. The purpose is to "define a code of ethics as a codification of standards that is reasonably necessary to deter wrongdoing and to promote honest and ethical conduct."

True

The definition of Management is: "The art and science of accomplishing individual and organizational goals through the efforts of individuals and groups using planning, organizing, leading, and controlling.

True

The fourth function of management, controlling, involves ensuring that performance does not deviate from standards. The three steps in controlling are: 1) establish performance standards, 2) comparing actual performance against the standards, and 3) take corrective action.

True

The primary difference between a group and a team is that a group is just a collection of people while a team involves a coalition of people working together to achieve mutual goals.

True

When people believe that a behavior is common and normal they may repeat the behavior more freely. Under some circumstances, this may lead to a high level of unethical or even illegal behaviors.

True

"A written statement that reaffirms or states outright the organizations values..." Is a description of:

Values statement

"A future-oriented declaration of the organizations purpose and aspirations." is a description of:

Vision statement

You like it when PowerPoint slides, graphs, and charts are used in training or educational settings. To you, "a picture's worth a thousand words" is true. You are most likely what type of learner?

Visual learner