Management quiz 2

Human resource management

(personnel management) - the process of acquiring, training, developing, motivating, and appraising a sufficient quantity of qualified employees to perform necessary activities; developing activities and an organizational climate conducive to maximum efficiency and worker satisfaction.

Post-funeral follow-up

- (Aftercare) services provided by a funeral service organization that occur after final disposition; those appropriate and helpful acts of counseling, personal, and /or written contact that come after the funeral.

Personnel management

- (Human resource management) the process of acquiring, training, developing, motivating, and appraising a sufficient quantity of qualified employees to perform necessary activities; developing activities and an organizational climate conducive to maximum efficiency and worker satisfaction

Third party merchandise sales

- in the funeral service context, sales of funeral merchandise to consumers by sellers other than a funeral home.

Human relations

- motivating people in organizations to develop teamwork, which effectively fulfills their needs and achieves organizational objectives.

Standards of care

- specific procedures to be followed to ensure that all essential details are addressed in the manner that the reasonably prudent funeral director would follow under the same or similar circumstances.

Objectives

- specific statement of ends, the achievement of which are to be completed within a specific time period. (are used in the management control process, and provide a quantitative and time framework to the organization's goals. Are intended to be accomplished by a specific date and are stated in terms, preferably in such a way that there is some measurable basis for determining the extent to which they have been achieved).

Office management

- the administration and supervision of office duties, functions and equipment.

Total quality management (TQM)

- the efforts of all members of an organization directed to ensure that quality in the production of goods and services is achieved.

Organizing

- the process of assigning tasks, allocating resources, and coordinating the activities of individuals and groups to implement plans.

Motivating

- the process of energizing, channeling and sustaining people's behavior.

Leadership

- the process of inspiring others to work hard to accomplish important tasks.

Marketing management

- the process of planning and executing the development, pricing, promotion, and distribution of an organization's goods and/or services.

Planning

- the process of setting performance objectives and determining what actions should be taken to accomplish them.