Management - Test 1

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True

(T/F) An achievement culture is suited to organizations that are concerned with serving specific customers in the external environment but without the intense need for flexibility and rapid change.

True

(T/F) Brazil has had slow economic growth over the last few years, but is still one of the fastest-growing emerging economies in the world.

True

(T/F) Companies should pay attention to both cultural values and business performance.

True

(T/F) Companies that are successful in a turbulent world have managers who pay attention to cultural values and business performance.

True

(T/F) New managers often find it challenging to maintain a healthy balance between their work lives and their personal lives.

True

(T/F) The bottom of the pyramid (BOP) concept proposes that corporations, by selling to the world's poorest people, can alleviate poverty and other social ills as well as make significant profits.

True

(T/F) The cultural leader articulates a vision for the organizational culture that the employees can believe in.

True

(T/F) The cultural leader upholds the organization's values, vision, and mission that they communicate through their actions.

True

(T/F) To achieve some outcome, such as lowering inventory, means to be goal oriented

slogan

"Chiquita. Perfect for Life." was Chiquita's

According to Manager's Shoptalk in Chapter 4, what does the gesture of scratching one's head usually mean in Russia?

"I'm confused or skeptical."

Conceptual

(Skill) The congnitive ability to see the organization as a whole and the relationship among its parts

In response to pressure from environmental advocates, organizations have become increasingly sensitive to diminishing A. natural resources B. economic resources C. financial resources D. human resources E. technology resources

clan culture.

All of the following are types of corporate cultures except

Conceptual, human, and technical skills are important to which managerial level? - Top managers - Middle managers - First-line managers - Non managers - All of these

All of these

What is exporting?

All of these

Which of the following characteristics distinguish a multinational corporation?

All of these

______ aspects of management do not change when doing business internationally.

All of these

Employers

All of these are a part of an organization's task environment EXCEPT

Which of the following would be considered a visual representation(s) of a company's corporate culture?

All of these.

Legal-political

A government inspection has required your company to upgrade the safety equipment in the manufacturing process of ice creamery. What dimension of the external environment has influenced these upgrades?

singular focus on business results

A high-performance culture is based on all of the following except

A licensing strategy is ____ risky than an exporting strategy when entering the global market.

True

A manager forwards information to other organization members in the disseminator role.

Internal Environment

A manager's policy of letting employees have every Friday afternoon off during the summer

Brief and Varied

A managers work is ____ and _____

Culture

A nation's __________ includes the shared knowledge, beliefs, and values, as well as the common modes of behavior and ways of thinking among members of a society.

Which of the following includes the manager identity?

A network builder

Which of the following includes the manager identity?

A network builder.

Labor market

Ally's Applesauce is in the process of hiring sixty new workers. The personnel department has a large pool of unskilled labor to draw from due to the high unemployment rate in the local area. Which dimension of the external environment is involved here?

Be efficient with use of time

Anyone considering doing business in China, according to Manager's Shoptalk in Chapter 3, should keep in mind all of the following rules except:

Which of these can best describe organizing?

Assigning responsibility for task accomplishment

Story

At a local university, students talk about being able to retake an exam three times as a way of showing how committed the school is to helping them learn.

Managers, in today's work environment, rely less on _______ and more on ______ leadership.

Autocratic Empowering

Stan is the owner of a small marketing firm. He designs ad campaigns that specifically target demographic groups within U.S. markets. Which demographic category currently has the largest market size?

Baby boomers

all employees

Based on the notion that organizations are dealing with a very turbulent and uncertain external environment, more organizations are requiring ____ to perform boundary-spanning activities.

Anyone considering doing business in China, according to Manager's Shoptalk in Chapter 3, should keep in mind all of the following rules except:

Be efficient with use of time

Bottom Line

Because not-for-profit organizations do not have a conventional __________, managers may struggle with the question of what constitutes results and effectiveness.

Inability to respond to the changing environment

Blockbuster's weakened performance in recent years stems from which of the following?

________ is a concept that proposes that corporations can alleviate poverty and other social ills by selling to the world's poorest people.

Bottom of the pyramid

___________ is the management function concerned with monitoring employees' activities, keeping the organization on track toward its goals, and making corrections as needed.

Controlling

____ plays a key role in creating an organizational climate that enables learning and innovative responses to threats from the external environment, challenging new opportunities, or organizational crises.

Corporate culture

All of these are a part of an organization's task environment except A. customers B. labor markets C. competitors D. employers E. suppliers

Ally's applesauce is in the process of hiring sixty new workers. The personnel department has a large pool of unskiller labor to draw from due to the high unemployment rate in the local area. Which dimension of the external environment is involved here A. sociocultural B. competitors C. technological D. labor market E. legal-political

For Southwest Airlines, all of the following can be suppliers EXCEPT

Delta Airlines (providing competition).

Creative Coverings is a small interior design company owned and managed by Lisa Smith. Since the company was established seven years ago, Lisa has only worked with clients near her hometown in Maryland. Creative Coverings fits into which stage of globalization?

Domestic

In which stage, market potential is limited to home country, with all production and marketing facilities located at home?

Domestic

Which of the following rules, according to Manager's Shoptalk in Chapter 3, is about forging an emotional bond?

Don't skip the small talk

Resource development, infrastructure, and exchange rates all describe which dimension in the international environment?

Economic

____ includes all elements existing outside the boundary of the organization that have the potential to affect the organization.

Organizational environement

The level of corporate culture in which values are so deeply embedded that members are no longer consciously aware of them is

Expressed values and beliefs

The level of corporate culture which cannot be seen but can be discerned from how people explain and justify what they do is

Expressed values and beliefs

In today's business environment, most companies operate in a stable and rigid environment

False

Managers trying to implement teams have had trouble in areas where cultural values support low power distance and a high tolerance for uncertainty, such as Mexico.

False

The basic management functions are completely different for a company operating domestically rather than internationally.

False

The consistency culture has an external focues and a consistency orientation for a dynamic environment

False

The key factors of the international environment are the economic, the sociocultural, and the corporate environments.

False

The outer layer, the general environment, is widely dispersed and affects organizations directly

False

The set of key values, beliefs, and norms, that are shared by members of an organization are combined to create the symbols of an organization

False

The task environmental dimension includes all elements that occur naturally on earth, including plants, animals, rocks, and natural resources such as air, water, and climate

False

due to the stable environment and lack of technological change, mergers and join ventures rarely occur in the US

False

given the increasing environmental uncertainty, managers in partnering organizations are shifting from a partnership orientation to an adversarial orientation

False

True

Fayol's unity of command principle emphasizes that each subordinate receives orders from one, and only one superior.

Which of these reflects a cultural preference for cooperation, group decision making, and quality of life?

Femininity

According to Mintzberg, when Amanda attends a subordinate's wedding she is performing which of these roles?

Figurehead

The president of Pepsi Company is the keynote speaker at a retirement dinner for a long time bottler. This is an example of which of the following roles?

Figurehead role

Disseminator role

Gail Griffith, manager of the finance division, distributes relevant information every day to all her employees, enabling them to make quality decisions. Gail is performing which of the following roles? a. Monitor role b. Disseminator role c. Spokesperson role d. Disturbance handler role e. Figurehead role

Being a successful manager means thinking in terms of all of the following, except:

Generating most profit.

Administrative principles approach

Genex Dynamics is a ballistics company that uses the unity of command, scalar chain, and division of work principles. These are part of which management philosophy? a. Administrative principles approach b. Bureaucratic approach c. Scientific management approach d. Humanistic approach e. Behavioral sciences approach

____ places an emphasis on a worldwide perspective.

Geocentric companies

Which of these is a low-context culture?

German

An education company in the United States hires a vendor in India to create educational material for less than 50% of the cost of hiring a company in the United States. Which is this an example of?

Global outsourcing

The extent to which trade and investments, information, social and cultural ideas, and political cooperation flow between countries is called:

Globalization

Vladimir is a manager at an automotive plant in the United States. His company has realized it needs to think globally since the whole world is a source of business and has struck a deal with an automotive supplier in Brazil to buy 15% of their parts at a discounted rate as this will better serve the company's needs. His company has also determined that they can streamline their processes if they outsource some work. Relate what Vladimir's company is demonstrating.

Globalization

What is globalization?

Globalization refers to the extent to which trade and investments, information, social and cultural ideas, and political cooperation flow between countries.

Of all management duties, one of the things managers like the least is:

Handling paperwork

Sabrina recently helped her subordinates at work resolve an interpersonal conflict by listening to the problem and serving as a mediator. This is an example of use of which management skill?

Human

Which of the following skill is the manager's ability to work with and through other people and to work effectively as a group member?

Human

A key finding in the Hawthorne studies was which of these? a. Stronger lighting increased productivity. b. More money resulted in increased productivity. c. Productivity increased with autocratic leadership. d. Higher temperatures reduced productivity. e. Human relations increased productivity.

Human relations increased productivity.

How an organization goes about accomplishing a plan is a key part of the management function of

Organizing

When Terry Doyle of CommuniCom, Inc. created smaller, more independent maintenance units, he was performing the function of

Organizing

International Dimension

Originating in other countries, this dimension can influence all other dimensions in the general environment.

Which of the following refers to engaging in the international division of labor so as to obtain the cheapest sources of labor and supplies regardless of country?

Outsourcing

_____ is the most widespread approach to international involvement in China and India

Outsourcing

Consistency

Pacific Edge Software has successfully implemented this culture characteristic, ensuring that all its projects are on time and on budget. The husband-and-wife team of Lisa Hjorten and Scott Fuller implanted a culture of order, discipline, and control from the moment they founded the company. Hjorten insists that the company's culture isn't rigid or uptight, just careful.

Research indicates that the one factor that increases a company's value the most is:

People and how they are treated

Individualism

People who are classified by Hofstede as having this national value act on their own and have loose ties with others in society.

Long Term Orientation

People who are classified by Hofstede as having this national value have a concern for the future and highly value thrift and perseverance.

______ is normally used to classify countries as developed or developing.

Per capita income

Which of the following is not a function of management?

Performance

Which skills include specialized knowledge and analytical ability?

Technical

_____ is the understanding of and proficiency in the performance of specific tasks.

Technical Skill

___________ is the understanding of and proficiency in the performance of specific tasks.

Technical Skill

Which of the following are most important at lower organizational levels?

Technical Skills

True

Technical skills are most important at lower organizational levels while conceptual skills become more important as managers move up the organizational hierarchy.

Scientific and technological advancements in a specific industry as well as in society at large are included in which general environment dimension?

Technological dimension

Quadrant B

Terry manages a food distribution company that is highly focused on creating a strong cohesive culture, but the company does not tie organizational values directly to goals and desired business results. Terry's company most likely falls in which quadrant of organizational performance and culture?

Behavioral sciences approach

The Forestville Freeze is regionally known for its employee training programs. Managers at the Freeze conduct research to determine the best candidate interviewing techniques. This involves the use of which management approach? a. Administrative principles approach b. Bureaucratic approach c. Behavioral sciences approach d. Humanistic approach e. Scientific management approach

True

The Hawthorne studies led to the early conclusion that positive human relations can lead to significantly higher performance.

legal-political

The ____ dimension of the general environment includes federal, state, and local government regulations.

general; indirectly

The ____ environment represents the outer layer of the environment and affects organizations ____.

International dimension

The ____ of the external environment represents events originating in foreign countries as well as opportunities for American companies in other countries.

labor market

The ____ represents people in the environment who can be hired to work for the organization.

Disturbance Handler

The ________ role involves resolving conflicts among subordinates or between manager's department and other departments.

Sociocultural dimension

Which dimension of the general environment represents the demographic characteristics, norms, customs, and values of the population within which the organization operates?

Spokesperson

Which job is viewed by managers of small firms as one of the most important managerial roles?

Achievement culture

Consistency culture

Which of the following cultures values and rewards a methodical, rational, orderly way of doing things?

Natural dimension

Which of the following dimensions of the general environment includes all elements that occur naturally on earth?

Advertising/public relations

Which of the following is NOT a part of adapting the organization to changes in the environment for coping with high environmental uncertainty?

By definition, an organization is considered _____ because it is made up of two or more people.

a social entity

By definition, an organization is considered ___________ because it is made up of two or more people.

a social entity

Based on the notion that organizations are dealing with a very turbulent and uncertain external environment, more organizations are requiring ____ to perform boundary-spanning activities.

all employees

Political risk is defined as an organization's risk of ____ due to politically based events or actions by host governments.

all of these

The benefits of using interim managers include:

all of these

Heroes are important to an organization due to the fact that they

all of these.

Critical management missteps include:

all of these: - poor communication skills - reactionary behavior - inability to build a team - failure to adapt

If you built a computer company in Africa and then found that your product was having difficulty being distributed to customers because of the road system, your problem would be related to

an inadequate infrastructure.

Global Mindset

The ability to appreciate and influence individuals, groups, organizations, and systems that represent different social, cultural, political, institutional, intellectual, and psychological characteristics.

global mindset

Pressure, Unanticipated Problems, Change

Three characteristics in an uncertain environment

Interorganizational partnership

Three large electronics companies have recently collaborated to develop an innovative new cell phone. This is an example of which managerial trend?

Consider the following three managers from Outrageous Outfitters, Inc. Tiffany Blanchard is the president, Timothy Thompson is the director of marketing, and Karen Baxter is a maintenance supervisor. Which of the following statements is true?

Tiffany does more planning than Karen

Empowering, More

Today's workplace is changing. Managers have a greater tendency to adopt an _______ leadership style and create a _____ flexible work environment.

controlling

Tool Techies, Inc. uses phone surveys of customers to gather information about service and quality. This is an example of the management function of: a. planning. b. technical skills. c. organizing. d. controlling. e. conceptual skills.

The most important responsibilities for _____ managers include communicating a shared vision for the organization and shaping corporate culture.

Top

Sally is vice president of administration at a large non-profit charity for animals. She most likely falls within which management level?

Top Manager

Marley is the executive director of the local Community for Critters. Her level in the management hierarchy is that of a(n)

Top manager

Sally is vice president of administration at a large non-profit charity for animals. She most likely falls within which management level?

Top manager

Which of the following are responsible for the entire organization?

Top managers

A ceremony is a planned activity at a special event that is conducted for the benefit of an audience

True

A narrative based on events within the organization that is frequently repeated is called an organizational story

True

A results oriented culture that values competitiveness, aggressiveness, personal initiative, and willingness to work long and hard to achieve results is called an achievement culture

True

A sales executive for General Motors fills an essential boundary-spanning role

True

Brazil has had slow economic growth over the last few years, but is still one of the fastest-growing emerging economies in the world.

True

Corporate culture plays a key role in creating an organizational climate that enables learning and innovative responses to threats from the external environment, challenging new opportunities, or organizational crises

True

Current employees, management, and especially corporate culture are part of an organization's internal environment

True

Customers are the people and organizations in the environment who acquire goods or services from the organization

True

Economic problems in other parts of the world have a tremendous impact on US companies

True

In adaptive cultures, managers are concerned with customers and processes that bring about useful change

True

In high performance culture, organizations put high emphasis on both culture and solid business performance as drivers of organizational success

True

Labor market forces affecting organizations right now include the growing need for computer-literate knowledge workers and the necessity for continuous investment in human resources through recruitment, education, and training

True

More organizations are requiring all employees to perform boundary-spanning because environmental shifts can happen quickly

True

One result of globalization is that countries, businesses, and people become more interdependent.

True

Organizations must manage environmental uncertainty to be effective

True

Over the last four years, the weakened US economy has had a devastating impact on small business

True

The bottom of the pyramid (BOP) concept proposes that corporations, by selling to the world's poorest people, can alleviate poverty and other social ills as well as make significant profits.

True

The cultural leader articulates a vision for the organizational culture that employees can believe in and that generates excitement

True

The economic dimension of the general environment includes consumer purchasing power

True

The general environment and the task environment are the two layers of an organization's external environment

True

The international dimension of the external environment represents events orignating in foreign countries as well as opportunities for US companies in other countries

True

The labor market is made up by people in the environment who can be hired to work for an organization

True

The sociocultural dimension of the general environment includes societal norms and values

True

The technological dimension of the external environment includes scientific and technological advancements in a specific industry as well as in society at large.

True

When an organization pays little attention to cultural values and instead focuses on business results, success will be difficult to sustain in the long run

True

a joint venture involves a strategic alliance or program by two or more organizations

True

competitive intelligence professionals are really just in house snoops who obtain information about other companies

True

in determining what cultural values are important for the organization, managers should consider the eternal environment as well as the company's strategy and goals

True

physical symbols are associated with the surface level of organizational culture

True

Spokesperson and Entrepreneur

Two of the most important roles that small business owners play are:

planning

When senior managers at Gap, Inc. decided to become the number one service-quality clothing company in the world, they were engaging in the management function of: a. planning. b. organizing. c. leading. d. controlling. e. dreaming.

merger

When two or more organizations combine to become one, it is referred to as a

Boundary Spanning Roles

Which coordinates the organization with key elements in the external environment?

Brazil

Which country is becoming a major player in shifting the international landscape due to the rapidly growing consumer market?

Involvement

Which culture would place high value on meeting employee needs?

How an organisation goes about accomplishing a plan is a key part of the management function of: - organising - motivating - leading - planning - controlling

organising

A social entity that is goal directed and deliberately structured is referred to as a(n):

organization

Culture tends to differ between ____, but appears similar within ____.

organizations, industries

The Maquiladora industry along the Texas-Mexico border on the Mexico side uses cheap labor for assembling products. This lowers the price for U.S. consumers and is an example of

outsourcing

Developing a global mindset requires managers to possess all these traits except:

partial in their point of view.

Many organizations are adapting to the environment by developing more of a(n) ____ relationship rather than a(n) ____ relationship with competitors.

partnership, adversarial

Which of the following is not a function of management? - plan - performance - lead - organise - control

performance

Selecting goals and ways to attain them refers to _____.

planning

When senior managers at Gap, Inc. decided to become the number one service-quality clothing company in the world, they were engaging in the management function of _____.

planning

A company's risk of loss of assets, earning power, or managerial control due to politically based events or action by host government is referred to as

political risk.

A foreign terrorist kidnaps your firm's marketing VP while the VP is in the host country. This is a harsh example of

political risk.

When a U.S. company risks the loss of its assets in a foreign country due to actions by the host government in that country, this is called:

political risk.

An interest group that works within the legal-political framework to influence companies to behave in socially responsible ways is called a(n)

pressure group.

Kyle Erckard, manager of the jewelry division of a major dept. store, coordinated the work of several people across several departments to accomplish a $500,000 fundraising for an animal shelter. He can best be described in his fundraising activities as a(n):

project manager

A high-performance culture is based on all of the following except

singular focus on business results

"Chiquita. Perfect for Life." was Chiquita's

slogan

A ____ represents a phrase or sentence that succinctly expresses a key corporate value.

slogan

McDonald's "We Love to See You Smile" represents a

slogan

Today's companies compete in a ____.

borderless world

Since not-for-profit organizations do not have a conventional ____, managers may struggle with the question of what constitutes results and effectiveness.

bottom line

Since not-for-profit organizations do not have a conventional _____, managers may struggle with the question of what constitutes results and effectiveness. - decision-making process - information system - bottom line - hierarchy - structure

bottom line

All of the following are types of corporate cultures except

clan culture.

Success in the new workplace depends on the strength and quality of ____.

collaborative relationships

The biggest mistake that many managers make is the failure to: - focus on productivity - communicate effectively - create employee recognition programs - clarify direction - display compassion to employees

communicate effectively

Symbols, stories, and heroes are important because they

communicate the significant values of an organization.

Global Mindset: social dimension

concerns the ability to behave in ways that build trusting relationships with people who are different from oneself.

A form of exporting to less-developed countries is called

countertrade

The ____ role involves resolving conflicts among subordinates between the managers department and other departments

disturbance handler

The _____ role involves resolving conflicts among subordinates between the managers department and other departments.

disturbance handler

The nature of management is to cope with _____ and far-reaching challenges.

diverse

A cultural attitude marked by the tendency to regard one's own culture as superior to others is called

ethnocentrism

In the new workplace, work is ____, in contrast to the old workplace where work was ____.

flexible; structured

Shyloh is a research analyst who gets things done mostly through her own efforts, relying on herself rather than others. Shyloh can best be described as a(n):

individual performer

A loosely knit social framework in which individuals are expected to take care of themselves is called

individualism

A social group within an organization is part of the: a. formal organizational structure. b. informal organization. c. scalar chain. d. reorganization process. e. top management level.

informal organization

To meet the needs of the organization, all managers carry out the three major categories of roles. They are: ____, ____, and ____ roles.

informational, interpersonal, and decisional

To meet the needs of the organization, all managers carry out the three major categories of roles. They are: _____, _____, and _____ roles.

informational, interpersonal, decisional

A country's physical facilities that support economic activities make up its ____.

infrastructure

In international operations, the economic environment includes

infrastructure

With its "community of interest" in a pre-Facebook era, the Grateful Dead band's ability to ________ is a principle factor for its success over several decades.

innovate

Without _____, no company can survive over the long run.

innovation

When organization managers have a(n) ____ attitude, they treat employees as resources to be used.

instrumental

Patty Rohrer is the director of human resources at Pet Grooming, Inc. She can be best described as a:

functional manager

_____ are responsible for departments that perform a single task and have employees with similar training skills.

functional managers

countries where women are often in positions of high status, the Globe Project would describe that culture as high in ____.

gender differentiation

The ____ environment represents the outer layer of the environment and affects organizations ____.

general; indirectly

Stateless stage is also referred to as the ____ stage.

global

Companies that think ____ have a competitive edge.

globally

The Nissan plant in Mississippi is an example of a ____.

greenfield venture

Go RVing, a U.S. company, built a subsidiary from scratch in England. This is an example of

greenfield venture.

Lying at the heart of Chinese culture, ____ is a supportive, mutually beneficial connection between two people.

guanxi

Of all management duties, one of the things managers like the least is:

handling paperwork

Countries that use several languages

have linguistic pluralism

A figure who exemplifies the deeds, character, and attributes of a corporate culture is referred to as a

hero

A ____ interaction requires more time because a relationship has to be developed, and trust and friendship must be established.

high-context

Today's middle manager is responsible for creating a _____ rather than managing the flow of information up and down the hierarchy.

horizontal network

A manager's _____ skill is demonstrated in the way a manager relates to other people.

human

A country that places emphasis on fairness and values kindness would be described by the Globe Project as high in ____.

humane orientation

When organization managers have a(n) ____ attitude, they value employees as an end in themselves.

humanistic

The process of globalization typically passes through all of the following stages EXCEPT

interdomestic stage.

The involvement culture has a(n) ____ focus on the involvement and participation of employees to rapidly meet changing needs from the environment.

internal

The consistency culture has a(n) ____ focus and an orientation for a ____ environment.

internal; stable

The management of business operations conducted in more than one country is called

international management.

Companies can reduce boundaries and increase collaboration with other organizations by creating

interorganizational partnerships.

What is the role of the negotiator?

involves formal negotiations and bargaining to attain outcomes for the manager's unit of responsibility.

Used widely by Indian companies, _______ refers to an innovation mind-set that strives to meet customers' needs quickly and inexpensively. a. benchmarking b. organizational development c. kaizen d. jugaad e. bureaucracy

jugaad

Global Mindset : cognitive dimension

knowing about the global environment and global business, mentally understanding how cultures differ, and having the ability to interpret complex global changes

The ____ represents people in the environment who can be hired to work for the organization.

labor market

The internal environment within which managers work includes all of the following except

labor market

In international operations, the economic environment represents all of the following factors EXCEPT

laws and regulations.

If a manager finds a severe decline in employee morale and direction, they may need to spend more time in the ____ role.

leader

In a __________, people use communication primarily to exchange facts and information.

low-context culture

In a(n) ____, people use communication primarily to exchange facts and information.

low-context culture

In a study by Kotter and Haskett evidence is provided to support the claim that ____ is important for performance.

managing cultural values

Research shows that managers enjoy all of the following except:

managing time

Exporting, licensing, and direct investing are called __________ strategies because they represent alternative ways to sell products and services in foreign markets.

market entry

All of the following are cultural dimensions as defined by the GLOBE Project, except:

masculinity

Austria's cultural preference is for achievement, heroism, assertiveness, and material success. This would be considered

masculinity

When two or more organizations combine to become one, it is referred to as a

merger

Cultural factors in foreign countries are ____ the political and economic factors.

more perplexing than

Carrie's Car Care receives more than 25% of its total sales revenues from operations outside of the United States. Carrie's would be considered a

multinational corporation.

Culture can be defined as

the set of key values, beliefs, understandings, and norms shared by members of an organization

A primary concern that Americans have about globalization is that:

they dislike the number of domestic jobs that have been offshored to other countries.

The most important responsibilities for _____ managers include communicating a shared vision for the organization and shaping corporate culture.

top

In a joint venture between large and small businesses, large businesses can provide all of the following EXCEPT

top level management.

If a company emphasizes that "no purchase is complete until the customer is satisfied," then it's

using a slogan to present their values to customers and employees.

A foreign subsidiary over which an organization has complete control is called a

wholly owned foreign affiliate.

When Miami Herald launches a Spanish-language newspaper, El Nuevo Herald, with articles emphasizing Hispanic, Cuban, and Latin American news and sports, it is responding to changes in ____ environment.

sociocultural

One of the roles that a small business manager may emphasize over their counterpart in a large organization is ____.

spokesperson

A manager in for-profit business focuses primarily on ____, while a manager of a non-profit focuses on ____.

the bottom-line, social impact

Global Mindset: psychological dimension

the emotional and affective aspect, This includes a liking for diverse ways of thinking and acting, a willingness to take risks, and the energy and self-confidence to deal with the unpredictable and uncertain

One of the important ideas in the text's definition of management is:

the management functions of planning, organizing, leading, and controlling.

How many nations signed on for negotiation when GATT was created in 1947?

The European Union has expanded to a ____-nation alliance

An interest group that works within the legal-political framework to influence companies to behave in socially responsible ways is called A. pressure group B. legal group C. political influence group D. social group E. none of these

An object, act, or event that conveys meaning to others is referred to as A. symbol B. slogan C. story D. hero E. culture

Culture can be defined as A. the set of key values, beliefs, understandings, and norms shared by members of an organization B. the ability to speak different languages C. An object, act, or event that conveys meaning to others D. A narrative based on true events that is repeated frequently and shared by organizational employees E. none of these

Culture tends to differ between ___, but appears similar within _____ A. organizations; industries B. people; organizations C. groups; industries D. organizations; groups E. industries; geographical regions

Jefferson and Squire is an advertising firm that is viewed as having a fast paced and posh corporate culture. The company uses bold coloring with expensive accents in all office decor. This exemplifies which level of corporate culture? A. visible artifacts B. underlying assumption C. expressed values D. heroes E. ceremonies

Kristen's Jewelry has just hired a comparative shopper to visit other local jewelry stores to gain product pricing information. What strategy is this describing A. boundary spanning B. a flexible structure C. unfair practice D. increase planning and forecasting E. joint venture

Roberta is a top-level executive at a banking institution. She spends a significant part of her day meeting with local government officials, every day consumers, and federal banking officials to address key issues in the banking industry. Roberta's role can best be described as A.boundary-spanning B. adaptive C. interorganizational D.external E. internal

Stan is the owner of a small marketing firm. He designs ad campaigns that specifically target demographic groups within US markets. Which demographic category currently has the largest market size? A. baby boomers B. generation x C. generation y D. tweeners E. inbetweeners

The adaptability culture emerges in an environment that requires___ response and ___ decision making A. fast; high risk B. fast; low risk C. slow; high risk D. slow; low risk E. regulated; low risk

What is likely to happen to organizations that pay little attention to either cultural values or business results? A. unlikely to survive for long B. no help for performance during hard times C. profitable in short run but difficult to sustain over long term D. high performance E. none of these

___ includes all elements existing outside the boundary of the organization that have the potential to affect the organization A. organizational environment B. internal environment C. task environment D. general environment E. technological environment

___ is included in an organizations task environment A. suppliers B. accounting procedures C. technology D. government E. demographic characteristics

slogan

A ____ represents a phrase or sentence that succinctly expresses a key corporate value.

Dynamic, Stable

A _____ environment has more uncertainty than a _____ environment.

First Line manager

A __________ for McDonald's fast-food restaurant would be responsible for placing orders for food and paper supplies as well as setting up the weekly work schedules for employees.

Ceremony

A __________ is a planned activity at a special event that is conducted for the benefit of an audience.

Organizing

A business school administrator who determines what classes will be offered in which rooms and who will teach each specific class is involved in which classical management function?

Domestic Stage

A company in this stage makes and sells products or services in only one country.

False

A criticism of human relations management is that it ignores the social context and workers' needs.

Effectively

A few years ago, when Coca-Cola introduced Fruitopia beverage, it spent $30 million and set what it thought was achievable sales goals. However, the drink did not perform as hoped and lost money for the company. When top management decided to stop production of Fruitopia for its U.S. market, it was intending to help the company operate more ________ and reach organizational goals.

hero

A figure who exemplifies the deeds, character, and attributes of a corporate culture is referred to as a

Your company is interested in producing and marketing a line of coffee that will penetrate the Chinese market. Your firm is willing to supply the equipment, products, product ingredients, trademark, and standardized operating system. What type of strategy are you going to use?

A franchise

Inefficiency

A recent blackout in the Northeastern United States was as result of an antiquated utility system that requires more money and effort than a newer system. In other words, the failure of the utility system was due to?

According to Manager's Shoptalk in Chapter 4, one of the most universal gestures is:

A smile (happiness or politeness)

Labor Market

Abraham's Applesauce is in the process of hiring 60 new workers. The personnel department has a large pool of unskilled labor to draw from because of the high unemployment rate in the local area. Which dimension of the external environment is involved here?

Involvement

After buying old, run-down refineries, Valero CEO Bill Greehey's first steps were to assure people their jobs were secure, bring in new safety equipment, and promise employees that if they worked hard he would put them first—before shareholders and customers. Putting employees first has engendered amazing loyalty and dedication. It has given Valero a distinctive edge during an era of cutthroat global competition in the oil industry.

A manager's _______ skill is demonstrated in the way a manager relates to other people.

Human

Personal Identity

According to Harvard professor Linda Hill, over the first year of becoming a new manager one of the keys to success is to transform the way people think of themselves, called ____________, which includes learning new ways of thinking.

Interpersonal, Informational, and Decisional

According to Mintzberg, what are the 3 major roles managers fulfill while performing their jobs?

Liaison

According to Mintzberg, which of these is an interpersonal role? a. Monitor b. Negotiator c. Liaison d. Disturbance handler e. Spokesperson

Rational authority

According to Weber's ideas on bureaucracy, organizations should be based on which of these? a. Personal loyalty b. Personal references c. Rational authority d. Family ties e. Charismatic authority

Achievement culture

True

Administrative acts and decisions recorded in writing is one of the six characteristics of the ideal bureaucracy.

Which of the following is NOT a part of adapting the organization to changes in the environment for coping with high environmental uncertainty?

Advertising/public relations

False

Although developed by a Japanese business manager, the quality movement is strongly associated with American companies.

leading

Amanda Rowley, President of Autos-R-Us, recognizes the factory employees for their outstanding performance at the monthly awards banquet on the shop floor by presenting a plaque and a check for $100. She is engaging in the management function of: a. bribery. b. organizing. c. technical skills. d. leading. e. controlling.

False

An assumption of Theory Y is that the average human being has an inherent dislike of work and will avoid it if possible.

Global Outsourcing

An education company in the United States hires a vendor in India to create educational material for less than 50% of the cost of hiring a company in the United States. Which is this an example of?

pressure group.

An interest group that works within the legal-political framework to influence companies to behave in socially responsible ways is called a(n)

Symbol

An object, act, or event that conveys meaning to others is referred to as a

Symbol

An object, act, or event that conveys meaning to others is referred to as a:

All of the following are components of cultural intelligence, EXCEPT:

Analytical

Pressure group

Animal-One is a campaign organization that drums up public awareness about the use of animals in cosmetic testing. The group condemns traditional cosmetic companies while promoting smaller, all-natural companies that do not test on animals. Animal-One can best be described as a(n):

All of the following are types of corporate culture except A. adaptability culture B. clan culture C. consistency culture D. involvement culture E. achievement culture

An organization's ___ is part of its internal environment A. customers B. salespeople C. consumer price index D. suppliers E. competitors

Companies can reduce boundaries and increase collaboration with other organizations by creating A. flexible structures B. interorganizational partnerships C. new company cultures D. new supplier connections E. none of these

Integrated Computers wants to compile a profile of the customer it will target in its next promotional mailing. What environment would this be found in? A. internal environment B. task environment C. work environment D. general environment E. none of these

Research indicates that the one factor that increases a company's value the most is A. investment in research and development B. people and how they are treated C. technology investment D. centralized organizational structure E. attention to values

The ___ represents people in the environment who can be hired to work for the organization A. competitors B. labor market C. suppliers D. customers E. government

The involvement culture has a ___ focus on the involvement and participation of employees to rapidly meet changing needs from the environment A. external B. internal C. structural D. competitive E. technological

The level of corporate culture in which values are so deeply embedded that members are no longer consciouslly aware of them is A. invisible artifacts B. expressed values and beliefs C. underlying assumptions and deep beliefs D. dress and office layout E. slogans and ceremonies

The level of corporate culture which cannot be seen but can be discerned from how people explain and justify what they do is A. invisible artifacts B. expressed values and beliefs C. slogans and ceremonies D. dress and office layout E. none of these

Three large electronics companies have recently collaborated to develop an innovative new cell phone. This is an example of which managerial trend? A. outsourcing B. interorganizational partnership C. adversarial orientation D. merger E. boundary spanning

___ environment consists of demographic factors, such as population density A technological B. sociocultural C. legal-political D. internal E. economic

___ is an approach to boundary spanning which results from using sophisticated software to search through large amounts of internal and external data to spot patterns, trends, and relationships that might be significant A. merger intelligence B. business intelligence C. competitive intelligence D. partnership intelligence E. environment intelligence

____ is a part of ford's the US auto manufacturer, task environment A. inflation rate B. chrysler C. (securities and exchange commission) a government regulation agency D. amazon.com and online bookseller E. ford's coporate culture

many organizations are adapting to the environment by developing more of a ___ relationship rather than a ___ relationship with competitors A. adversarial; partnership B. partnership; adversarial C. strategic; competitive D. competitive; strategic E. none of these

Boundary-spanning

Which of the following roles are assumed by people and/or departments that link and coordinate the organization with key elements in the external environment?

Boundary-spanning

Kristen's Jewelry Shop has just hired a comparative shopper to visit other local jewelry stores to gain product pricing information. What strategy is this describing?

Boundary-spanning roles

Which country is becoming a major player in shifting the international landscape due to the rapidly growing consumer market?

Brazil

____ is an approach to boundary spanning which results from using sophisticated software to search through large amounts of internal and external data to spot patterns, trends, and relationships that might be significant.

Business intelligence

Animal-One is a campaign organization that drums up public awareness about the use of animals in cosmetic testing. The group condemns traditional cosmetic companies while promoting smaller, all natural companies that do not test on animal. Animal-One can best be describe as A. whistle-blower B. government organization C. pressure group D. sustainable organization E. small business

If a company emphasizes that "no purchase is complete until the customer is satisfied," then it's A. utilizing a symbol B. communicating its values to customers C. using a slogan to present their value to customers and employees D. utilitzing a hero for the purpose of conveying vallues E. using customers to harass the employees

James, a casino manager, defines and uses signals and symbols to influence corporate culture by communicating central values to employees. As such, James can be described as what type of leader? A. egalitarian leader B. totalitarian leader C. cultural leader D. servant leader E. transitional leader

The ____ of the external environment represents events originating in foreign coutnries as well as opportunities for American companies other countries A. national dimension B. global dimension C. international dimension D. Japan's dimension E. US dimension

The consistency culture has a ___ force and an orientation for a ___ environment A. external; stable B. external; dynamic C. internal; stable D. internal; dynamic E. structural; dynamic

The people and organizations in the environment who acquire goods or services from the organization are A. competitors B. suppliers C. customers D. employees E. potential employees

What is likely to happen to organizations that pay little attention to cultural values and instead stress business results? A. unlikely to survive for long B. no help for performance during hard times C. profitable in short run but difficult to sustain over long term D. high performance E. none of these

Which of the following cultures is suited to organizations that are concerned with servicing specific customers in the external environment but without the intense need for flexibility and rapid change? A. adaptability culture B. clan culture C. achievement culture D. consistency culture E. none of these

Which of the following roles are assumed by people and/or departments that link and coordinate the organization with key elements in the external environment? A. figurehead B. liaison C. boundary-spanning D. distubance handler E. leader

Which of these is not a part of an organization's general environment A. technological B. economical C. competitors D. legal-political E. sociocultural

___ are associated with surface level of organizational culture A. values B. norms C. manners of dress D. beliefs E. all of these

___ meants that managers do not have sufficient information about environmental factors to understand and predict environmental needs and changes A. adaptation B. risk C. uncertainty D. knowledge E. education

___ system draws resources from the external environment and releases goods and services back to it. A. production B. closed C. open D. information E. management

All of the following are considered emerging economies EXCEPT:

Canada

For the past several years, foreign companies have invested more in business in ________ than in any other place in the world.

China

Foreign companies have invested more in businesses located in __________ than they spent anywhere else in the world.

China

In 2010, which of the following countries formed a free trade area with the ten countries that make up the Association of Southeast Asian Nations (ASEAN)?

China

As a first step into international business, which two countries are most companies going to today?

China and India

____ is a part of Ford's, the U.S. auto manufacturer, task environment

Chrysler

Success in the new workplace depends on the strength and quality of _____.

Collaborative relationships

The biggest mistake that many manager's make is the failure to

Communicate effectively

interorganizational partnerships.

Companies can reduce boundaries and increase collaboration with other organizations by creating

_____ is the management function concerned with monitoring employees' activities, keeping the organization on track toward its goals, and making corrections as needed.

Controlling

Which of these is NOT a part of an organization's general environment?

Competitors

Within her role as a small business consultant, Alexa analyzes how organizations fit into their industries, the communities, and the broader social environment. This type of analysis involves which management skill?

Conceptual

___________ skills is the cognitive ability to see the organization as a whole and the relationship among its parts

Conceptual

Juan Perez is the President of WV Railroad. His organization faces issues related to the environment, government regulation, and competition. He will need to rely primarily on his

Conceptual Skills

_____ are most important at the top management level. - conceptual skills - technical skills - human skills - project skills - all of these

Conceptual Skills

____________ are most important at the top management level

Conceptual Skills

According to the text, what are the skills used by managers when performing the four functions of management?

Conceptual, human, and technical

Which of the following cultures values and rewards a methodical, rational, orderly way of doing things?

Consistency culture

Boundary Spanning Roles

Constantine's jewelry shop has just hired a comparative shopper to visit other local jewelry stores to gain product pricing information. What strategy is this describing?

Which is an example of a legal-political factor in the international environment?

Consumer protection

False

Contingency thinking is the ability to see both the distinct elements of a system or situation and the complex and changing interaction among those elements.

Monitoring activities and making corrections are part of

Controlling

Monitoring activities and making corrections are part of:

Controlling

Problems within the finance industry in 2008 have been attributed to a breakdown in which managerial function?

Controlling

Tool Techies, Inc. uses phone surveys of customers to gather information about service and quality. This is an example of the management function of

Controlling

When Troy measures his employees' performance and compares their performance against the goals he set for them, he is performing which of these functions?

Controlling

Expect Equality in power

Countries whose social values reflect low power distance:

James, a casino manager, defines and uses signals and symbols to influence corporate culture by communicating central values to employees. As such, James can be described as what type of leader?

Cultural leader

the set of key values, beliefs, understandings, and norms shared by members of an organization

Culture can be defined as

Which of the following refers to the frustration and anxiety that result from constantly being subjected to strange and unfamiliar cues about what to do and how to do it?

Culture shock

organizations, industries

Culture tends to differ between ____, but appears similar within ____.

True

Customer relationship management systems collect and manage large amounts of data about customers and make them available to employees.

____ generally are located in Asia, Africa and South America.

LDCs

Based on the notion that organizations are dealing with a very turbulent and uncertain external environment, more organizations are requiring ____ to perform boundary spanning activities A. top leaders B. middle managers C. line managers D. all employees E. suppliers

Molly Madison received "The Employee of the Month" award at internal workings remodeling service in april. Molly would be considered a part of which of these internal workings? A. general environment B. task environment C. economic environment D. internal environment E. political activity

Roadtec Tire has a corporate culture that emphasizes an internal focus on the involvement and participation of employees, placing high value on meeting the needs of employees. The company is known for its caring, family like atmosphere. Which type of corporate culture do they posses? A. adaptability culture B. achievement culture C. consistency culture D. involvement culture E. matrix culture

Scientific and technological advancements in a specific industry as well as in society at large are included in which general environment dimension? A. sociocultual dimension B. legal-politial dimension C. economic dimension D. technological dimension E. corporate culture dimension

Symbols, stories, and heroes are important because they A. entertain executive level management B. address the concerns of government C. acquaint customers to the organization D. communicate the significan values of an organization E. give employees something to talk about

The environments in which businesses operate are increasingly ____, requiring managers to be ready to react and respond to even subtle environmental shifts A. static B. unicersal C. constant D. Dynamic E. traditional

The general environment dimension that includes consumer purchasing power, the unemployment rate, and interest rates is called A. legal-political dimensions B. sociocultural dimension C. technological dimension D. economic dimension E. task dimension

When two or more organizations combine to become one, it is referred to as A. joint venture B. flexible structure C. mechanistic structure D. merger E. inorganic venture

Which of the following culture values and rewards a methodical, rational, orderly way of doing things? A. achievement culture B. involvement culture C. accomplishment culture D. consistency culture E. adaptability culture

Which of the following dimensions of the general environment includes all elements that occur naturally on earth? A. sociocultural dimension B. technological dimension C. economic dimension D. natural dimension E. environmental dimension

Which of the following countries possesses a low degree of gender differentiation?

Denmark

The Write Pens, Inc. wants to reduce transferring costs by producing closer to the consumer in a foreign country. This will also help in reducing transportation and storage costs. Which strategy would be the best to use given the circumstances?

Direct investing

Gail Griffith, manager of the finance division, distributes relevant information everyday to all her employees enabling them to make quality decisions. Gail is performing which of the following roles?

Dissemination role.

Disseminator Role

The nature of management is to cope with _____ and far-reaching challenges.

Diverse

A high-performance culture is based on all of the following except A. solid organizational mission B. shared adaptive values C. individual employee ownership of bottom line results D. individual employee ownership of organizations cultural backbone E. singular focus on business results

In a joint venture between large and small businesses, large businesses can provide all of the following except A. sales staff B. research staff C. financial resources D. distribution channels E. top level management

In the current external business environment, which of the following is true? A. corporate culture defines success B. the business environment is static C. companies are more adversarial than ever before D. mergers are declining E. joint ventures are on the rise

Sweettooth candies is a US based company that manufactures and distributes candy bars and snack foods globally. The company sources most of its cocoa and sugar from South American companies. This business relationship highlights which dimension of the task environment? A. customers B. competitors C. labor market D. culture E. suppliers

The ___ environment represents the outer layer of the environment and affects organizations ____ A. task; indirectly B. general; directly C. internal; directly D. interlnal; indirectly E. general; indirectly

The internal environment within which managers work includes all of the following except A. corporate culture B. production technology C. organization structure D. physical facilities E, labor market

Which dimension of the general environment represents the demographic characteristics, norms, customs, and values of the population within which the organization operates? A. legal-political dimension B. economic dimension C. technological dimension D. corporate culture dimension E. sociocultural dimension

Which of the following would be considered a visual representation of a company's corporate culture A. all department heads have an executive office B. each department has an award plaque for employee of the month C. all employees are dress in professional business attire D. top level executives drive company owned sports car E. all of these

___ plays a key role in creating an organizational climate that enables learning and innovative responses to threats from the external environment, challenging new opportunities, or organizational crises A. mission statement B. vision statement C. competitive intelligence D. employee training E. corporate culture

Collectivist values are represented in the social framework of which of these?

Ecuador

The degree to which an organization achieves a stated goal refers to

Effectiveness

Which of the following refers to the amount of resources used to achieve an organisation's goal? - synergy - management - effectiveness - efficiency - performance

Efficiency

Which of the following refers to the amount of resources used to achieve an organization's goal?

Efficiency

False

Efficiency refers to the degree to which the organization achieves a stated objective.

All of these are a part of an organization's task environment EXCEPT

Employers

Which of the following companies place an emphasis on their home countries?

Ethnocentric

The ____ is a single European currency that replaced 12 national currencies and unify a huge marketplace.

Euro

Ceremony

Every year, the entire company gathers to watch employees with 25 years of service get a gold watch, showing that the company values loyalty and length of service.

International

Executives at One World Advertising have learned that it is necessary to establish strong personal relationships and emotional bonds with Chinese business partners. This relates most closely to which dimension of the general business environment?

Most firms begin with which strategy to enter foreign markets?

Exporting

What type of business arrangement can be the easiest and most cost-effective way for a company to enter the international arena?

Exporting

Which of the following is an entry strategy in which the organization maintains its production facilities within its home country and transfers its products for sale in foreign markets?

Exporting

What is the main concern of first-level managers?

Facilitating individual performance

A global mindset is a true desire to go global along with new techniques and skills that assist managers to succeed in global affairs.

False

A phrase or sentence that succinctly expresses a key corporate value is called a story

False

An achievement culture is found in an environment that is dynamic and requires high risk decision making

False

An example of part of the legal-political dimension of the general environment is a government's report on the decline of unemployment rate

False

Cultural values in organizations are rarely observed, but are rather deeply embedded to the extent that members are not consciously aware of them

False

Culture can be defined as the ability to speak different languages

False

Customers and competitors are two important sectors of the economic dimension of a firm's general environment

False

Calvin Strine is the office manager of a local accounting firm. His level in the management hierarchy is that of a(n)

First line manager

Delta Airlines (providing competition).

For Southwest Airlines, all of the following can be suppliers EXCEPT

organizational efficiency

For a widget manufacturing company, worker-hours per widget is a measure of: a. organizational effectiveness. b. organizational performance. c. organizational efficiency. d. organizational structure. e. organizational assets.

China

Foreign companies have invested more in businesses located in __________ than they spent anywhere else in the world.

Which of the following pairs of alternatives closely resemble each other in the amount of ownership, control and risk obtained in operating international businesses?

Franchising/licensing

Humanistic

From the 1950s until today, which management perspective has remained the most prevalent? a. Systems b. Qualitative c. Scientific management d. Quantitative e. Humanistic

_________ managers are responsible for departments that perform a single functional task and have employees with similar training and skills.

Functional

Patty Rohrer is the director of human resources at Pet Grooming, Inc. She can be best described as a

Functional manager

____ are responsible for departments that perform a single task and have employees with similar training skills.

Functional managers

Top Managers

Having titles like chief executive officer (CEO), president, chairperson, and director-general, these managers report directly to the board of directors.

Raoul owns a dry goods store in Germany and is part of the European Union (EU) that uses the euro as currency. His business had steadily grown due in large part to the ability to easily export his products to other countries until the global recession began. Everything that he exports is now heavily taxed, which has caused him to have to lay off a number of employees. In the event that the EU returns to using national currencies, what are some things that Raoul could do to prepare?

He can develop long-term orientation to ensure he meets his current obligations.He can consider how to expand his company and how he would pay employees.

Lenovo, the world's largest PC maker, is redefining the meaning of a Chinese company. They are blending the best of Eastern philosophy and culture with the best of Western business and management thinking. Lenovo's top managers now come from 14 different nations. Analyze how Shaheed's software company in India can reflect the same refinements that Lenovo is making in the changing international landscape.

He can employ people from non-Indian cultures to bring different perspectives to his company.

Which of the following best describes Terrance's position as a project manager?

He is responsible for self-contained division and all the departments within it.

Benjamin has accepted a management position overseas in Japan. He is excited about this opportunity and has been learning about the Japanese culture and the complexities of how his current environment will change. Recently he has returned from a trip to Japan where he met several new people whom he now considers friends. Distinguish how Benjamin is using the global mindset.

He is using the cognitive and social dimensions.

all of these.

Heroes are important to an organization due to the fact that they

Kim, a Japanese expatriate working in Denmark, tends to use communication primarily to build personal social relationships. She feels that relationships and trust are more important than business. Kim is surprised that her business associates in Denmark do not share the same views. Based on this information, Kim most likely grew up in what type of culture?

High-context

Which of the following is defined as a culture in which communication is used to enhance personal relationships?

High-context culture

NAFTA is a trade agreement between Canada, the United States, and Mexico. Which of the following is not one of the intended outcomes of this agreement?

Higher unemployment in the United States

Recent research by the GLOBE project has extended ____ research and offered new insights for managers

Hofstede's

Today's middle manager is responsible for creating a ____________ rather than managing the flow of information up and down the hierarchy.

Horizontal Network

using a slogan to present their values to customers and employees.

If a company emphasizes that "no purchase is complete until the customer is satisfied," then it's

leader

If a manager finds a severe decline in employee morale and direction, he or she may need to spend more time in the _____ role. a. negotiator b. resource allocator c. figurehead d. monitor e. leader

Low Context Culture

In a __________, people use communication primarily to exchange facts and information.

Mindfullness

In a changing environment, a manager needs what?

Strategy

In a corporate culture the internal culture must fit the needs of the external culture and company __________.

top level management.

In a joint venture between large and small businesses, large businesses can provide all of the following EXCEPT

managing cultural values

In a study by Kotter and Haskett evidence is provided to support the claim that ____ is important for performance.

Contingency view

In order to determine how to deal with a problem employee, Sharon evaluated the employee, the problem, and the context in which the problem occurred. She is applying which of the following perspectives? a. Participative view b. Universalist view c. Autonomy view d. Contingency view e. Humanist view

Natural resources

In response to pressure from environmental advocates, organizations have become increasingly sensitive to diminishing:

Joint ventures are on the rise

In the current external business environment, which of the following is true?

Joint Venture

In thinking about it, Jerzy realizes that he and Leon could create a shoe manufacturing facility in Spain. Doing so would certainly require a large outlay of money, but Jerzy thinks that with his expertise in shoe design and Leon's expertise in navigating Spanish management and business practices, they could create a partnership that has true synergy.

Low Context Culture

In this type of society, business transactions are more important than building relationships and trust.

Hero

In your company, people talk about Owen, the auto mechanic who stripped an entire car to find an electrical problem, as a role model for everyone to follow.

Blockbuster's weakened performance in recent years stems from which of the following?

Inability to respond to the changing environment

General Environment

Increasing demand for green energy by pressure groups

With its large English-speaking population, _______ has numerous companies offering services such as call-center operations, data-processing, computer programming, and technical support.

India

Shyloh is a research analyst who gets things done mostly through her own efforts, relying on herself rather than others. Shyloh can best be described as a(n):

Individual performer

Without ________, no company can survive over the long run.

Innovation

__________ has become the new imperative, despite the need for companies to control costs in today's economy.

Innovation

____ is not a force affecting transition from the old workplace to the new workplace..

Insourcing

Task environment

Integrated Computers, Inc. wants to compile a profile of the customer it will target in its next promotional mailing. What environment would this be found in?

Molly Madison received "The Employee of the Month" Award at Internal Workings Remodeling Service in April. Molly would be considered a part of which of these for Internal Workings?

Internal environment

International

In the ____ stage a company usually adopts a multidomestic approach.

International

The ____ of the external environment represents events originating in foreign countries as well as opportunities for American companies in other countries.

International dimension

Quality-cast Telecom with an international division would be participating in what stage of the international arena?

International stage

Three large electronics companies have recently collaborated to develop an innovative new cell phone. This is an example of which managerial trend?

Interorganizational partnership

Which of the following is not one of the conceptual categories of managerial roles Mintzberg defined?

Interpersonal

Which of the following is not one of the conceptual categories of managerial roles Mintzber defined?

Intrapersonal

Roadtec Tire Company has a corporate culture that emphasizes an internal focus on the involvement and participation of employees, placing high value on meeting the needs of employees. The company is known for its caring, family-like atmosphere. Which type of corporate culture does Roadtec possess?

Involvement culture

Oliver's doctor in Nevada has decided to run several tests on him. The test results are then sent to India to be read by a doctor there because it costs less to analyze them in India. Isabelle has decided to go into business for herself and has been able to purchase a complete package of materials and services including managerial advice. Differentiate the market entry strategies that Oliver and Isabelle are both benefiting from.

Isabelle is using direct investing, and Oliver is using franchising.Isabelle is using franchising, and Oliver is using offshoring.

interdependent.

It is often difficult to make decisions about subsystems because they are: a. interdependent. b. independent. c. managed differently. d. filled with employees. e. organizationally based.

____ is a part of an organization's internal environment.

Its salespeople

Cultural leader

James, a casino manager, defines and uses signals and symbols to influence corporate culture by communicating central values to employees. As such, James can be described as what type of leader?

Visible artifacts

Jefferson and Squire is an advertising firm that is viewed as having a fast-paced and posh corporate culture. The company uses bold coloring with expensive accents in all office décor. This exemplifies which level of corporate culture?

Global Outsourcing

Jerzy knows that he will have to expand his operations if he wants to produce enough shoes for an international market. He has heard that there are shoe dyers in the Ukraine who will work for much lower prices than the dyers in his town charge. Jerzy is considering sending some of his work out to a Ukrainian shoe dyeing factory as a way to keep his costs down while he determines exactly how much demand exists for his product.

Exporting

Jerzy wants to keep his overall costs down and to enter into the international marketplace slowly and carefully. He is considering the use of countertrade, where he would send his shoes to Spain in return for high-quality Spanish cowhides.

effectiveness.

Jessica was recently praised by her supervisor for displaying superior customer service during an encounter with a problem customer. This is an example of organizational: a. information processing. b. efficiency. c. effectiveness. d. structure. e. goal-setting.

Jiyaing is an HR manager at a research firm in China, and her company has decided to open a branch in the United States. Jiyaing has been assigned to assist the HR department in the new branch as they become familiar with the company's policies. Jiyaing would like to spend a little time getting acquainted with the people in the new branch while she's working with them, but they mainly want information that pertains to the company. Identify what type of cultural intelligence Jiyaing needs to cultivate.

Jiyaing needs to develop low-context culture.

CRL, a European plastics manufacturer, is considering forming an alliance with a U.S. military goods manufacturer to develop a new type of polymer that can be used for international industrial and military applications. Such a partnership represents what type of direct investment?

Joint Venture

In the current external business environment, which of the following is true?

Joint ventures are on the rise

Boundary-spanning roles

Kristen's Jewelry Shop has just hired a comparative shopper to visit other local jewelry stores to gain product pricing information. What strategy is this describing?

Labor market

International

Lack of oil in the United States causing other countries to increase the number of wells they drill

Which of the following is NOT a legal-political factor in the international environment?

Language

Which of the following is a sociocultural factor in the international environment?

Language

High Uncertainty Avoidance

Last week, Swanita approached her boss in tears. "But I've been sitting at the same desk for 20 years!" she exclaimed. "How will I be able to do my work if you put me all the way across the office from the people I'm supposed to support?"

If a manager finds a severe decline in employee morale and direction, they may need to spend more time in the _____ role.

Leader

Leading

Using influence to motivate employees describes which of these functions?

Leading

Which of these is the use of influence to motivate employees to achieve organizational goals?

Leading

One of the things managers enjoy doing the most is:

Leading others

Legal-political

Rooftop International, Inc. buys insurance against host government takeover when investing in foreign countries. This is an example of which sector of the international environment?

Legal-political

According to Mintzberg, which of these is an interpersonal role?

Liaison

If Bradley Hak is responsible for maintaining information links both inside and outside organizations by using mail, phone calls, and conducting meetings as daily activities, he would be considered a

Liaison

If Bradley Hak is responsible for maintaining information links both inside and outside organizations by using mail, phone calls, and conducting meetings as daily activities, he would be considered a:

Liaison

Maintaining information links are the activities consistent with the ____ role.

Liaison

Which of the following is not a decisional role?

Liaison

Which of the following is a form of franchising?

Licensing

Which of these managers are responsible for the manufacturing and marketing departments that make or sell the product or service?

Line

Which is not an example of political instability that can effect international company operations?

Loss of earning power

Jana has a high tolerance for the unstructured, the unclear, and the unpredictable. She can best be described as having:

Low uncertainty avoidance

Adaptability

Lush Cosmetics is a fast-growing maker of shampoos, lotions, and bath products. A guiding motto at the company is, "We reserve the right to make mistakes." Founder and CEO Mark Constantine is passionately devoted to change and encourages employees to break boundaries, experiment, and take risks. The company kills off one-third of its product line every year to offer new and offbeat products.

guanxi

Lying at the heart of Chinese culture, ____ is a supportive, mutually beneficial connection between two people.

False

Management idea life cycles have continually grown longer, reflecting the pace of change in today's business world.

Effective and Efficient

Management is the attainment of organizational goals in a(n) ______ manner.

Project Manager

Manager who takes on temporary assignments, bringing people together from many places in the organization

Communicating

Managers spend most of their time doing what

Which of the following is a characteristic of a traditional management approach?

Managers supervise team members' tasks.

First Line Managers

Managers who train and supervise performance of nonmanagerial employees, and who are directly responsible for producing the company's products or services are categorized as:

____ are associated with surface level of organizational culture.

Manners of dress

partnership, adversarial

Many organizations are adapting to the environment by developing more of a(n) ____ relationship rather than a(n) ____ relationship with competitors.

Natural

Oil seeping into pelican nesting grounds, which will place the brown pelican back on the endangered species list

General, Functional

Mason is a manager at a LEGO assembly plant and is responsible for departments that perform at many different functions. He also helps to coordinate people in different departments as they are working on specific projects. Julio is a manager at Hanes hosiery and oversees the entire packaging department. He ensures that everyone in his department has the skills and training to work at the same level. Compare these two managers and identify what type of management roll they fulfill. Mason is a ________ manager and Julio is a ______ manager

slogan

McDonald's "We Love to See You Smile" represents a

Donna Hyde is the head of the finance department at Muumuu Manufacturing, Inc. Her level in the management hierarchy is that of a(n)

Middle manager

Internal environment

Molly Madison received "The Employee of the Month" Award at Internal Workings Remodeling Service in April. Molly would be considered a part of which of these for Internal Workings?

If a manager finds several new competitors on the horizon, they may need to spend more time in the which role?

Monitor

Which of the following is an informational role, according to Mintzberg?

Monitor role

Which of the following is an informational role, according to Mintzberg?

Monitor roll

Decisional, Resource Allocator, Disturbance Handler

Olamide is a manager at a catering company, organizing an upcoming wedding. She will need to allocate a portion of her staff to cover the event. The owner has also given her a budget and a list of items that will need to be obtained in order to properly supply the food and equipment needed. As Olamide thinks about which of her staff to use at the event, she remembers that two of the waiters argued about the tips they received the last time they worked an event together. She comes up with a plan to avoid this same conflict at this event. Analyze the roles that Olamide displays, and select the roles that best describe her management responsibilities. Olamide is in a _______ role and works as a _________ and a _______.

For a widget manufacturing company, worker-hours per widget is a measure of:

Organizational efficiency

Global Dandelion, with marketing and production facilities located in many countries, is participating at what stage in the international arena?

Multinational stage

Which organization originated and supports the idea of small businesses operating on a global level?

NAFTA

Which of the following dimensions of the general environment includes all elements that occur naturally on earth?

Natural dimension

In response to pressure from environmental advocates, organizations have become increasingly sensitive to diminishing:

Natural resources

Which of the following roles involve bargaining with others to meet the unit or departmental goals?

Negotiator

handling paperwork.

Of all management duties, one of the things managers like the least is: a. financial planning. b. controlling activities. c. planning for future decisions. d. handling paperwork. e. networking.

Low Labor Cost

One of the biggest advantages of doing business in less-developed countries is the:

spokesperson.

One of the roles that a small business manager may emphasize over a counterpart in a large organization is: a. information processing. b. spokesperson. c. liaison. d. resource allocator. e. leader.

Interdependent

One result of globalization is that countries, businesses, and people become more __________.

____ system draws resources from the external environment and releases goods and services back to it.

Open

A social entity that is goal directed and deliberately structured is referred to as a(n)

Organization

True

Organization development is a specific set of management techniques based in the behavioral science approach.

For a widget manufacturing company, worker-hours per widget is a measure of

Organizational efficiency

Sam is known by his colleagues as a great communicator, with an uncanny ability to shift speech patterns, expressions, and body language to be in tune with people from different cultures. Based on this example, Sam is strong in which component of cultural intelligence?

Physical

Robert, a top-level manager at an advertising agency, spends a significant part of his work day identifying goals for future organizational performance and deciding how to use resources to attain these goals. This involves which management function?

Planning

Selecting goals and ways to attain them refers to

Planning

When senior managers at Gap, Inc. decided to become the number one service-quality clothing company in the world, they were engaging in the management function of

Planning

Which of the following is a function of management?

Planning

A.R.C. is a large non-profit humanitarian aid organization that has been forced to pull out of several African markets in recent years due to civil wars and large-scale violence. This demonstrates which frequently cited problem for international companies?

Political instability

The legal-political environment, in international operations, includes which of the following?

Political risks

____ refers to the degree to which people accept inequality in power among institutions, organizations, and people.

Power distance

Pressure group

Acheivement

Professionalism and aggressiveness are core values of Siebel Systems, which sells complex software systems. Employees are forbidden to eat at their desks or to decorate with more than one or two personal photographs. People who succeed at Siebel are focused, competitive, and driven to win. Those who perform and meet stringent goals are handsomely rewarded; those who don't are fired.

What is likely to happen to organizations that pay little attention to cultural values and instead stress business results?

Profitable in short run but difficult to sustain over long term

Temporary management professionals responsible for a temporary work project that involves the participation of people from various functions and levels of the organization are called _____.

Project Manager

Project manager

Temporary management professionals responsible for a temporary work project that involves the participation of people from various functions and levels of the organization are called

Project manager

Quadrant B

High Femininity

Quality of life is important at Social Science Systems. All employees are eligible for child care, elder care, or pet care services, and employees can take as many vacation days as they need, as long as they get their work done. Employees regularly cooperate with each other to cover difficult or undesirable work shifts.

Which is not a goal of the regional trading alliances and international trade agreements?

Raising tariffs

Setting objectives

Regina, owner and operator of a small restaurant, believes that her most important task as manager is establishing goals for the restaurant and deciding what must be done to achieve them. This involves which aspect of what managers do? a. Organizing b. Motivating and communicating c. Measuring d. Developing people e. Setting objectives

People and how they are treated

Research indicates that the one factor that increases a company's value the most is:

Which dimension of the general environment represents the demographic characteristics, norms, customs, and values of the population within which the organization operates?

Sociocultural dimension

Licensing

Sodima is a French cooperative that owns the name, the trade secrets, and the patents on Yoplait yogurt. General Mills pays Sodima for the rights to sell Yoplait yogurt in the United States. This is an example of:

Involvement culture

Boundary-spanning

Technological dimension

Scientific and technological advancements in a specific industry as well as in society at large are included in which general environment dimension?

Language, values, religion, and education all describe which dimension in the international environment?

Sociocultural

Setting objectives

Taylor Brittingham is a general manager. Which of the following best describes her position?

She is responsible for several departments that perform different functions.

Taylor Brittingham is a general manager. Which of the following best describes her position?

She is responsible for various departments.

Which of the following best describes Stacey's position as a functional manager?

She supervises employees with similar training and skills.

Organizations often lose good employees because front-line managers fail to

Show respect

bottom line

Since not-for-profit organizations do not have a conventional _____, managers may struggle with the question of what constitutes results and effectiveness. a. hierarchy b. bottom line c. information system d. decision-making process e. structure

____ environment consists of demographic factors, such as population density.

Sociocultural

Which of the following countries possesses a high degree of assertiveness?

Spain

The individual performer is a(n) ____; whereas, the manager has to be a(n)

Specialists/ generalists.

One of the roles that a small business manager may emphasize over their counterpart in a large organization is _____.

Spokesperson

Which of these managers are in charge of departments such as finance and HR that support line departments?

Staff

Baby boomers

Stan is the owner of a small marketing firm. He designs ad campaigns that specifically target demographic groups within U.S. markets. Which demographic category currently has the largest market size?

Color Copiers operates in a true global fashion, making sales and acquiring resources in whatever country offers the best opportunities and lowest cost, what stage of international development is it in?

Stateless stage

____ is a narrative based on true event that is repeated frequently and shared by organizational employees.

Story

SweetTooth Candies is a U.S.-based company that manufactures and distributes candy bars and snack foods globally. The company sources most of its cocoa and sugar from South American companies. This business relationship highlights which dimension of the task environment?

Suppliers

____ is(are) included in an organization's task environment.

Suppliers

True

Supply chain management refers to the sequence of suppliers and purchasers, covering all stages of processing from obtaining raw materials to distributing finished goods to consumers.

Suppliers

An object, act, or event that conveys meaning to others is referred to as a

Symbol

communicate the significant values of an organization.

Symbols, stories, and heroes are important because they

Which of the following countries possesses a high performance orientation?

Taiwan

Integrated Computers, Inc. wants to compile a profile of the customer it will target in its next promotional mailing. What environment would this be found in?

Task environment

fast; high-risk

The adaptability culture emerges in an environment that requires ____ response and ____ decision making.

internal; stable

The consistency culture has a(n) ____ focus and an orientation for a ____ environment.

Internal Environment

The current employees of a company are part of what type of environment for the organization?

effectiveness.

The degree to which an organization achieves a stated goal refers to: a. effectiveness. b. synergy. c. conceptual skill. d. efficiency. e. human skill.

Per Capita Income

The designation of developing versus developed is based in part on a country's ____________.

Exchange rates are included in which of the following international environments?

The economic environment

dynamic

The environments in which businesses operate are increasingly ____, requiring managers to be ready to react and respond to even subtle environmental shifts.

Why is it impossible for managers to isolate themselves from international forces?

The events, trends, and ideas that influence organizations in one country influence them in other countries as well.

Effectiveness

The extent to which an organization achieves specific, desired results or outcomes

Globalization

The extent to which trade and investments, information, ideas, and political cooperation flow between countries.

True

The field of management that specializes in the physical production of goods or services refers to operations management.

Labor Market

This term refers to all of the people that the company can hire at any given time.

Managers, in today's work environment, rely less on _____ and more on _____ leadership.

autocratic; empowering

Setting Goals, Developing People, Measuring Performance, Motivating and Communicating

The five management goals outlined by Peter Drucker

economic dimension.

The general environment dimension that includes consumer purchasing power, the unemployment rate, and interest rates is called the

Economic Dimension

The general environment dimension that includes consumer purchasing power, the unemployment rate, and interest rates is called the:

False

The humanistic perspective contains three subfields: scientific management, bureaucratic organizations, and administrative principles.

False

The individual performer is a generalist and coordinates a broad range of activities.

Bangladesh native Iqbal Quadir realized that connectivity equals productivity. He also knew his impoverished homeland was one of the least connected places on Earth. He collaborated with a fellow countryman to create Village Phone, which allows entrepreneurs (mostly women) to obtain microloans to purchase cell phones. This venture has resulted in thousands of new small businesses and improved communication. Decide what Iqbal is demonstrating with the invention of Village Phone.

The infrastructure is making economic development possible.

labor market

The internal environment within which managers work includes all of the following except

internal

The involvement culture has a(n) ____ focus on the involvement and participation of employees to rapidly meet changing needs from the environment.

True

The late famed management theorist Peter Drucker is often credited with creating the modern study of management.

Expressed values and beliefs

The level of corporate culture in which values are so deeply embedded that members are no longer consciously aware of them is

Expressed values and beliefs

The level of corporate culture which cannot be seen but can be discerned from how people explain and justify what they do is

What is the role of the liaison?

The liaison role pertains to the development of information sources both inside and outside the organization.

One of the important ideas in the text's definition of management is

The management functions of planning, organizing, leading, and controlling.

False

The management science approach uses qualitative data in management decision making.

modern global warfare

The management science perspective emerged after World War II to treat problems associated with: a. modern global warfare. b. environmental issues. c. employee involvement. d. Germany. e. improving manufacturing.

What is the role of the negotiator?

The negotiator role involves formal negotiations and bargaining to attain outcomes for the manager's unit of responsibility.

Long Term Orientation

The owners of Personal Printing and Paper are both thrifty and patient. In their search for the highest quality paper, they actually established a cotton breeding research facility to create new and better types of cotton to be used in their products. Yes, it is going to take awhile for them to see a payout on their investment, but it will be worth the wait.

customers

The people and organizations in the environment who acquire goods or services from the organization are

Management

The process of planning, organizing, leading, and controlling an organization so that goals are met efficiently and effectively is

NAFTA

This agreement eliminates trade restrictions between Canada, the United States, and Mexico.

Open System

The relationship between the general environment and the task environment is described as:

True

The rise of virtual work has led to a decline in organizational hierarchies.

False

The scalar chain is a hypothetical chain that provides horizontal links between unionized workers in different departments in an organization.

Culture

The set of key values, beliefs, understandings, and norms that are shared by employees of an organization are called the organization's:

False

The systems thinking approach develops theories about human behavior based on scientific methods and study.

Manager's Shoptalk in Chapter 1 outlines all of the following issues would-be managers should consider except:

The technical aspects of management.

True

The top reason for manager failure is ineffective communication skills and practices.

Business Intelligence

This information is gained by scanning both internal and external environmental trends with sophisticated software to find relationships that might influence a company's performance.

Joint Venture

This strategy involves collaborating with a foreign company to create a third company.

Franchising

This strategy involves licensing an entire business to a person or organization in another country.

Middle Managers

These managers provide the glue that holds organizations together. One of the most important things they do is to network throughout the organization.

Which is not true regarding a multinational corporation?

They are typically controlled by several management specialists.

Nestlé SA gets most of its sales from outside its "home" country of Switzerland. Its 280,000 employees are spread all over the world and more than half of the company's managers are non-Swiss. Nestlé has hundreds of brands and production facilities or other operations in almost every country in the world. Decide how Raquel's food distribution company, which has not yet branched out internationally, can follow Nestlé's example.

They can become a geocentric company and favor no specific country.

Middle Managers

Typical responsibilities for ________ include setting objectives consistent with organizational goals and then planning and implementing the subunit strategies for achieving these goals.

_________ means that managers do not have sufficient information about environmental factors to understand and predict environmental needs and changes

Uncertainty

____ refers to a value characterized by people's intolerance for uncertainty and ambiguity and resulting support for beliefs that promise certainty and conformity

Uncertainty avoidance

The North American Free Trade Agreement (or NAFTA) includes the following nations:

United States, Canada, and Mexico.

What is likely to happen to organizations that pay little attention to either cultural values or business results?

Unlikely to survive for long

Tecnhical

Using deep-sea submersibles to take pictures of the oil leak a mile below the surface of the water

Visible artifacts

Globalization

Which of the following has a goal to guide the nations of the world toward free trade and open markets?

WTO

Which activity would not be "key" to developing a global mindset?

Watching foreign affairs on the news

Story

What can help symbolize the organization's values and vision and help employees to personalize and absorb them?

Consumer Protection

What is an example of a legal-political factor in the international environment?

Manners of Dress

What is associated with the surface level of organizational culture?

Profitable in short run but difficult to sustain over long term

What is likely to happen to organizations that pay little attention to cultural values and instead stress business results?

Unlikely to survive for long

What is likely to happen to organizations that pay little attention to either cultural values or business results?

Time Management

What is one of the greatest challenges for new managers?

Story to inspire change

What is the best example of a cultural leader using a sign or symbol to influence the organization's culture?

Exporting

What type of business arrangement can be the easiest and most cost-effective way for a company to enter the international arena?

sociocultural

organizing.

When Terry Doyle of CommuniCom, Inc. created smaller, more independent maintenance units, he was performing the function of: a. controlling. b. human relations skills. c. leading. d. organizing. e. resourcing.

Political Risk

When a U.S. company risks the loss of its assets in a foreign country due to actions by the host government in that country, this is called:

Legal Political Dimension

When government regulates the way industries do business, this dimension is at play.

Planning

When managers at Deutsche Post DHL Group decided to engage in corporate social responsibility at the local level through climate protection, disaster relief, and education, they were engaging in the management function of:

Managers supervise team members' tasks.

Which of the following is a characteristic of a traditional management approach? a. Managers play the role of an enabler. b. Managers supervise team members' tasks. c. Managers constantly mobilize for change. d. Managers lead and empower teams. e. Managers encourage conversation and collaboration.

It does not appreciate the careful study of tasks and jobs.

Which of the following is not a criticism of scientific management? a. It does not appreciatethe social context of work. b. It does not appreciate the higher needs of workers. c. It does not appreciate the careful study of tasks and jobs. d. It does not acknowledge variance among individuals. e. It tends to regard workers as uninformed and ignores their ideas and suggestions.

Boundary-spanning

Which of the following roles are assumed by people and/or departments that link and coordinate the organization with key elements in the external environment?

Don't skip the small talk

Which of the following rules, according to Manager's Shoptalk in Chapter 3, is about forging an emotional bond?

All of these.

Which of the following would be considered a visual representation(s) of a company's corporate culture?

Competitors

Which of these is NOT a part of an organization's general environment?

Quadrant B

Which quadrant puts high emphasis on both culture and business performance?

Consistency Culture

Which type of organizational culture supports a rational and orderly way of doing business?

Quantitative perspective

Within his role as a financial accountant, Roger uses the capital asset pricing model and other mathematical tools to help clients keep track of their finances. Which perspective or approach does Roger apply most at his work? a. Quantitative perspective b. Qualitative perspective c. Humanistic approach d. Behavioral science approach e. Scientific management approach

The individual identity includes which of the following?

Works relatively independently

The individual identity includes which of the following?

Works relatively independently.

When the 2008 financial crisis began in the United States, it resulted in the collapse of the housing market and the failure of several large financial institutions. This crisis spread rapidly to the rest of the world. This example demonstrates which trend in the global economic environment?

World markets are economically interconnected

Manners of dress

____ are associated with surface level of organizational culture.

Sociocultural

____ environment consists of demographic factors, such as population density.

Organizational environement

____ includes all elements existing outside the boundary of the organization that have the potential to affect the organization.

Story

____ is a narrative based on true event that is repeated frequently and shared by organizational employees.

Chrysler

____ is a part of Ford's, the U.S. auto manufacturer, task environment

Its salespeople

____ is a part of an organization's internal environment.

Business intelligence

Suppliers

____ is(are) included in an organization's task environment.

Corporate culture

Open

____ system draws resources from the external environment and releases goods and services back to it.

Human

_____ Skill is the managers ability to work with and through other people and work effectively as a group member.

Uncertainty

_________ means that managers do not have sufficient information about environmental factors to understand and predict environmental needs and changes

A nation's ____ includes the shared knowledge, beliefs and values, as well as the common modes of behavior and ways of thinking, among members of a society

culture

A nation's __________ includes the shared knowledge, beliefs, and values, as well as the common modes of behavior and ways of thinking among members of a society.

culture

The people and organizations in the environment who acquire goods or services from the organization are

customers

The environments in which businesses operate are increasingly ____, requiring managers to be ready to react and respond to even subtle environmental shifts.

dynamic

Of the management trends that have been popular over the past decade, managers are most aware of: a. e-business. b. virtual organization. c. empowerment. d. reengineering. e. customer relationship management.

e-business.

The general environment dimension that includes consumer purchasing power, the unemployment rate, and interest rates is called the

economic dimension.

Jessica was recently praised by her supervisor for displaying superior customer service during an encounter with a problem customer. This is an example of organizational:

effectiveness

The degree to which an organization achieves a stated goal refers to: - synergy - human skill - efficiency - conceptual skill - effectiveness

effectiveness

Stefan, a supermarket cashier, recently received an award for having the highest scan rate among all cashiers. This is an example of organizational:

efficiency

Countries whose social values reflect low power distance

expect equality in power.

Countries whose social values reflect low power distance:

expect equality in power.

The adaptability culture emerges in an environment that requires ____ response and ____ decision making.

fast; high-risk

According to Mintzberg, when Amanda attends a subordinate's wedding she is performing which of these roles?

figurehead

Calvin Strine is the office manager of a local accounting firm. His level in the management hierarchy is that of a(n):

first-line manager

leading

Which of these is the use of influence to motivate employees to achieve organisational goals? - organising - controlling - staffing - planning - leading

leading

The ____ dimension of the general environment includes federal, state, and local government regulations.

legal-political

Maintaining information links are the activities consistent with the _____ role.

liaison

Heineken begins by exporting its product into new markets, and then ____ to a local brewer to establish its position in the market.

licenses

licensing.

One of Hofstede's social values that was developed later is

long-term orientation.

Globalization

refers to the extent to which trade and investments, information, social and cultural ideas, and political cooperation flow between countries.

Your grocery store in India is having trouble getting the local farmers to supply you with the proper produce. This is a problem with India's

resource market.

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