Management Test 1

1. Google has unusual work teams. Each team is 3 to 4 people who work independently of other teams, but each team posts weekly to a company blog about what they are doing. Google's management has chosen an unusual A. organizational structure B. planning method C. method of leading

Organizational Structure

1. The advertisements for the Apple MacBook show an edge-on image of a MacBook with the caption "MacBook: Light. Years ahead." This refers to the lightweight design and the advanced tech inside. This is Apple's A. vision B. mission statement C. value proposition

Value proposition

1. Principles from the ________ school of management were originally designed to prevent favoritism and incompetence. A. Humanistic B. Scientific C. bureaucratic

bureaucratic

1. A motivation for scientific management, which uses time and motion studies and work standardizations, is to: A. require employees to choose their own work and train themselves B. make manual labor run more efficiently C. make workers solely responsible for improving their conditions

make manual labor run more efficiently

1. Managers encourage, support, and foster talented employees. The managers who focus in this area are A. first-level managers B. middle managers C. supervisors

middle managers

1. ________ decides how best to attain a company's mission and vision through the coordinated efforts to achieve specific goals and objectives. A. Human resource management B. Strategic management C. Social network management

strategic management

1. Taylor and Gantt were the management consultants of their day. Workers were concerned the increased efficiency would mean less work and less pay. Gantt proposed to mitigate this concern with A. lifetime employment guarantees B. the task and bonus pay plan C. fixed salaries

the task and bonus pay plan

1. Managers pay careful attention to the external environment of the organization: the economy, proposals for laws that would affect profits, stakeholder demands, and consumer and public relations. The managers most involved in these activities are A. top managers B. middle managers C. everyone in management

top managers

1. The Gilbreths both belonged to the classical school of management, which emphasized increasing A. base pay for first-class workers B. worker productivity by scientific analysis C. communication between managers and workers and between workers

worker productivity by scientific analysis

1. Planning activities provide an opportunity for input from the departments and people affected. Some organizations establish planning committees that intentionally include people from ________ backgrounds to bring ________ perspectives into the planning process. A. diverse, new B. consulting, excellent C. specialist, expert

A. Diverse, new

1. What does "death by planning" mean? A. Planning can delay or prevent action. B. Planning is boring. C. Planners rarely know what they are doing.

A. Planning can delay or prevent action.

1. Controlling may be the most important management function. The control process is also described as: A. learning loops B. feedback loops C. the circle of life

Feedback loops

1. Managers must motivate employees, negotiate salaries, and encourage employees toward innovation and creativity. Sheryl Sandberg, now COO of Facebook, is great at encouraging fellow employees, but this is usually the ________ role of middle management. A. Informational B. Interpersonal C. Negotiator

Interpersonal

1. Google's motto is "Don't be evil." When the company neglects this to make more money, consumers are quick to criticize. Management has neglected its function of A. Planning B. Leading C. Directing

Leading

1. Google has a flatter organization chart than most large companies. Engineers talk to each other across the organization. But Google still has the basic levels of management, including A. top-level managers and team leaders and engineers B. top and middle managers and engineer leaders C. top, middle, and first-level management and team leaders

top, middle, and first-level management and team leaders

1. A company wishes to convince customers that its product or service provides more value to them than a competitor's product or service. That is, it offers a A. generic product B. value proposition C. commodity

value proposition

1. Which is a limitation of scientific management? A. Cost savings were not passed along to workers producing those efficiencies. B. Workers were able to eliminate movements in product assembly, making labor more efficient. C. Knowledge-based work can't be observed and broken down for efficiencies like manual labor.

A. Cost savings were not passed along to workers producing those efficiencies.

1. Google's motto is "Don't be evil." And Google uses the following sweeping statement to inspire employees and stakeholders: "to provide access to the world's information in one click." This is Google's A. Mission B. Goal C. vision

A. Mission C. Vision (both)

1. Kelly has experience and knows there is only one way to run her business—full steam ahead! Dr. Kelly will struggle with the planning cycle that recommends A. considering alternatives B. commitment to the plan C. a clear mission

A. considering alternatives

1. Management by objectives is Peter Drucker's version of goal setting. His concept was to engage the employee's intrinsic motivation. A manager should discuss the corporate goals with his employees and then A. jointly agree on goals, so that the employee commits to the goals B. set goals for each employee and then evaluate them quarterly C. set stretch goals for each employee so they'll be motivated to grow

A. jointly agree on goals, so that the employee commits to the goals

1. The general environment analysis considers broad societal dimensions influencing the industry or firms within it. The general environment areas include A. political, economic, social, technological, environmental, and legal B. political, essential, social, technological, ecological, and legal C. political, economic, social, technical, environmental, and governmental

A. political, economic, social, technological, environmental, and legal

1. Mintzberg classified management decision roles into four types. These include A. resource allocator, disturbance handler, and negotiator B. entrepreneur, employee selector, and negotiator C. entrepreneur, controller, and negotiator

A. resource allocator, disturbance handler, and negotiator

1. In order to understand the competitive structure of an industry, analysts use Michael Porter's Five Forces model. Porter's model includes all of the following EXCEPT: A. strategic partnerships, research and development B. barriers to entry and new entry threats, buyers' negotiating power C. suppliers' negotiating power, threat from substitutes, and rivalry

A. strategic partnerships, research and development

1. Kelly is a pediatrician who opened her own office three years ago. She took a goal-setting class and created seven goals for her organization and managers. This first step in her planning cycle is called A. setting SMART goals B. defining objectives C. management by objectives

B. Defining Objectives

1. People are not motivated when they do not have clear goals and do not know what is expected of them. ________ reduces uncertainty and indicates what everyone is expected to accomplish. A. Competition between employees B. Planning C. Insurance

B. Planning

1. Strategic management's first function is deciding how to compete. The second function is to make sure A. that the control systems support the strategy B. that the people in the organization support the strategy C. that human resources hires the right people

B. that the people in the organization support the strategy

1. Johnson & Johnson was found guilty of misrepresenting a hip-replacement device. Executives knew there was a problem with the device but continued selling it for years. Better attention to Johnson & Johnson's ________ might have saved the company from litigation and penalties. A. mission B. vision C. code of ethics

C. Code of ethics

1. Planning is a A. once-a-year process B. senior management process without any middle management involvement C. process of continual adjustment

C. Process of continual adjustments

1. The threat of new entrants in Porter's Five Forces analysis is often the most important force affecting an industry. In the food truck industry, for example, it is easy for new firms to enter and compete. The food truck industry would benefit if there were ________, such as required and restricted licenses. A. government regulations B. substitute products C. barriers to entry

C. barriers to entry

1. The five components of industry environment are A. clients, competitors, suppliers, regulations, and adversaries B. customers, competitors, supplicants, regulations, and advocacy groups customers, competitors, suppliers, regulations, and advocacy groups

C. customers, competitors, suppliers, regulations, and advocacy groups

1. Management activities are often grouped into four categories. These are A. planning, organizing, directing, and feedback B. planning, hiring, directing, and controlling C. planning, organizing, leading, and controlling

C. planning, organizing, leading, and controlling

1. Financial strength can be a competitive advantage. In the Great Recession, General Motors went bankrupt, but Ford had acquired long-term financing beforehand that carried it through the downturn. This insight is part of A. industry analysis B. Porter's Five Forces C. competitive analysis

Competitive analysis

1. Many companies are organized along functional lines. In these companies, accountants report to a senior accountant; salespeople report to an executive of sales. These companies follow which organization design thinker from 100 years ago, who said activities that are similar should be the responsibility of one person? A. Henri Fayol B. Henry Ford C. Mary Parker Follett

Henri Foyal

1. Management can be approached as either A. allocating resources or complying with legal responsibilities B. People or a process C. Organizing or strategic decision-making

People or a process

1. When customers perceive the product differentiation as valuable, they will prefer to purchase the business's product over a competitor's products. This is called A. a competitive advantage B. a core competency C. an intangible resource

a competitive advatage

1. Kim, a manager at a chiropractic office, created 12 goals and objectives for her organization. Each objective is linked to a specific report, and she has reports of those measures from the past three years. However, she has no marketing goal or patient referral projections for the future. This is an example of: A. measuring the past and not planning for future growth B. setting too many goals and objectives C. setting an attainable goal

A. measuring the past and not planning for future growth

1. Prior to Taylor, managers were owners or appointed by the owners with no role beyond oversight. Taylor said managers had responsibilities such as A. optimizing the work process and training employees to follow it B. hiring new employees based on their degree or family ties C. recording all administrative decisions in writing

A. optimizing the work process and training employees to follow it

1. Research shows that when actions are coordinated and focused on specific outcomes, they are much more effective. The primary mechanism for coordinating and focusing staff is A. plans, which can direct everyone's actions toward desired outcomes B. control, which can correct staff actions with feedback C. organization, so that everyone knows their role

A. plans, which can direct everyone's actions toward desired outcomes

1. Walmart has exceptional logistics, but in 2014, Walmart was criticized for unusual shortages. Customers complained, saying they could not buy the product if it was not on the shelves. Management failed to A. direct the inventory process B. organize the inventory process C. control the inventory process

Control the inventory Process

1. Companies strive to provide a product or service that is distinct, or ________, in some way from their competitors. A. differentiated B. branded separated

Differentiated

1. Domestic U.S. companies conducting a PESTEL analysis consider national growth, employment, inflation, and interest rates. These are aspects of which macro term? A. environmental B. economic C. ecological

Economic

1. One graphic representation of the tasks required over the course of a project is called A. project planning chart B. scheduling chart C. Gantt chart

Gantt Chart

1. Taylor's Four Principles of Scientific Management included which of the following? A. Employees should be hired on the basis of their interest and desire in the work. B. Heartily cooperate with the men to ensure all the work is done in accordance with the science that has been developed. C. Tasks and responsibilities are shared within teams.

Heartily cooperate with the men to ensure all the work is done in accordance with the science that has been developed.

1. A robust competitive analysis will allow you to focus on those companies that will compete for customers A. in your industry B. in your target market C. in your market

In your target market

1. Apple's current vision statement was introduced by CEO Tim Cook, who stated, "We believe that we are on the face of the earth to make great products." This is part of the ________ role of managers. A. informational B. resource allocator C. negotiator

Informational

1. Max Weber believed a structured organization, a bureaucracy, would be the most logical and efficient. One of his rules was that A. authority and responsibilities are shared so that each person can add to the collective effort B. owners are directly involved in management to protect their interests C. authority and responsibilities are clearly defined for each position

authority and responsibilities are clearly defined for each position

1. Max Weber believed that management should be separate from ownership and managers should be protected from arbitrary dismissal. These are aspects of his rule called A. division of labor B. career orientation C. impersonality

career orientation

1. Bureaucratic Management looked at how large organizations with layers of management could operate in an A. benevolent and caring manner B. clear and coherent manner C. efficient, rational manner

efficient, rational manner

1. The Gilbreth's research provided many important principles that were later incorporated into A. quality assurance and quality control programs B. organizational theory C. the systems approach to management

quality assurance and quality control programs

1. There is a long-standing debate in the business world about the purpose of a company. Milton Friedman, a famous economist, argued that the only responsibility of company is to increase profits within the rules. But this leads to excesses like dumping pollutants that damage the community. One way to temper the profit goal is an explicit statement of A. corporate values B. written policies C. federal regulations

A. Corporate Values