Managerial Communication, 8e - Chapter 11

Region of origin affects which aspect of a speaker's vocal style? A. articulation B. basic pitch C. basic volume D. fluency

A. articulation

Gestures and movement are examples of which type of nonverbals? A. kinesics B. proxemics C. vocalics D. appearance

A. kinesics

When a listener mirrors the speaker's nonverbals in an attempt to build trust and likeability, the listener is using ______. A. mimicry B. momentum C. modesty D. metacommunication

A. mimicry

Which movement has been shown to positively influence the flow of conversation? A. mimicry B. affect display C. illustrating D. striding

A. mimicry

The fact that men take up more space than women with their postures and their artifacts is an indication of ______. A. power B. self-image C. size D. coincidence

A. power

Nonverbal behaviors used during conversations to signal to a partner to slow, stop, and even "wait your turn" are known as ______. A. regulating B. contradicting C. accenting D. substituting

A. regulating

Which is a personal space deception cue? A. signal blunders B. picking at lint C. lip biting D. foot tapping

A. signal blunders

What contributes the most to the impression you make? A. What you say B. How you look C. How you sound D. Where you work

B. How you look

Signals of deception include which of the following? A. eye contact B. dress C. shrug emblem D. All of these are correct.

B. dress

Which type of gesture has one set meaning that almost everyone agrees on? A. illustrators B. emblems C. regulators D. adaptors

B. emblems

Which of the following is used in contemporary business writing to substitute for words and to represent emotions? A. cartoons B. emoji C. numeric symbols D. shorthand

B. emoji

Two common characteristics of attractiveness that seem to be related to business success are ______ and ______. A. hair color; weight B. height; a strong chin C. height; weight D. eye color; a strong chin

B. height; a strong chin

When a speaker uses uptalk, the listener's impression is that the speaker ______. A. is sure of the truth B. is asking for validation C. is being honest D. all choices are correct

B. is asking for validation

When a nonverbal signal contradicts a verbal message, which does the audience believe? A. verbal B. nonverbal C. It depends on the audience. D. It depends on the topic.

B. nonverbal

Which of the following improves the likelihood that others will comply with our requests? A. word complexity B. nonverbal behavior C. repetition D. proximity

B. nonverbal behavior

The study of the space around us and how we and others relate to it is known as ______. A. semantics B. proxemics C. kinesics D. vocalics

B. proxemics

Twisting a paper clip during a stressful conversation is what kind of kinesic message? A. emblem B. illustrator C. adapter D. affect display

C. adapter

When attempting to detect terrorists and criminals in public places, officials pay attention to suspects' ______. A. cars B. shoes C. body language D. groups

C. body language

Which of the following is NOT a function recognized by Burbinster for nonverbal communication? A. complementing B. accenting C. directing D. contradicting

C. directing

Deception is NOT shown in which of the following? A. adapter movements B. duration of message C. empathic listening D. contradictory nonverbals

C. empathic listening

Which of the following is NOT a deception-related gesture? A. hand to face B. mouthcover C. folding hands D. moustache-stroke

C. folding hands

In the U.S. business environment, aspects of personal appearance that signal success include ______. A. height, beauty, and a prominent nose B. prominent nose, chin, and eyebrows C. height, a strong chin, and beauty D. age, hair, and eye color

C. height, a strong chin, and beauty

What function of nonverbals is exemplified when a speaker holds up a hand to signal, "Don't interrupt me"? A. repeating B. contradicting C. regulating D. substituting

C. regulating

What distance is appropriate for most face-to-face routine interactions in U.S. business environments? A. public B. personal C. social D. intimate

C. social

Which spatial zone is the one in which most daily business is conducted in the United States? A. intimate B. personal C. social D. public

C. social

Words represent ______% of the impact of message spoken face-to-face. A. 55 B. 38 C. 42 D. 7

D. 7

Which is NOT an aspect of voice that indicates deception? A. pitch B. tone C. volume D. None of these are correct.

D. None of these are correct.

Proxemic zone preferences vary according to ______. A. culture B. gender C. age D. all choices are correct

D. all choices are correct

What you wear to work is likely to affect others' perceptions of your ______. A. adoption of the company's values B. work quality C. credibility D. all choices are correct

D. all choices are correct

When your supervisor steps around your desk to view what is on your computer monitor, the supervisor is nonverbally indicating ______. A. power and authority B. insensitivity to personal space C. interest in the topic D. all choices are correct

D. all choices are correct

Nonverbal aspects of vocal delivery include ______. A. pitch B. rate C. onset D. all of these

D. all of these

Problems with a company's dress code policy can arise from ______. A. legal issues B. discrimination C. differing abilities D. all of these

D. all of these

Personal artifacts in the office can be ______. A. identity claims B. strategic forms of communication C. deceptive D. all of these are correct

D. all of these are correct

Research on call center operators indicated that their success was related to ______. A. their words B. variations in tone and pitch C. the amount of time spent listening D. both variations in tone and pitch and the amount of time spent listening

D. both variations in tone and pitch and the amount of time spent listening

Which nonverbal function is accomplished when a handshake accompanies a greeting? A. contradict B. regulate C. repeat D. complement

D. complement

Types of gestures include which of the following? A. motions B. posture C. accents D. emblems

D. emblems

Which of the following is NOT a function of nonverbal signals? A. complement B. contradict C. repeat D. explain

D. explain

Which of the following types of gestures provides an example or reinforces what is being said? A. affect display B. adapter C. vocalics D. illustrators

D. illustrators

Small talk is valuable because ______. A. it provides a baseline of nonverbal cues B. it puts the other at ease C. lies are easily detected D. it provides a baseline of nonverbal cues and it puts the other at ease

D. it provides a baseline of nonverbal cues and it puts the other at ease

Which of the following is NOT a nonverbal sign of deception? A. unexpected movement and gestures B. manipulation of clothing C. increase of personal space D. lack of eye contact

D. lack of eye contact

According to MIT researchers using e-sensors, when coworkers with similar proximity, body language, and vocal styles converse, ______. A. they talk more B. they are more productive C. they work more closely D. they share information more accurately

D. they share information more accurately

True/False Mostly, managers do not believe that casual dress affects the quality of work.

False

True/False Personal possessions in the office, but not the location of the office, create perceptions.

False

True/False South American and Arab businesspeople generally prefer to operate in the same proxemic zone as U.S. businesspeople.

False

True/False The most common deception-related gesture is the hand-shrug emblem.

False

True/False The nonlinguistic message or emotional meaning of a color is the same worldwide.

False

True/False The term "kinesics" refers to the space around us and how we and others relate to it.

False

True/False When nonverbal signals contradict verbal ones, the verbal ones are usually the ones to trust.

False

True/False An attempted change of personal space is a deception cue.

True

True/False Deceptive answers are likely to be longer and less specific than honest ones.

True

True/False Dress is an integral part of the first impression we form when meeting another and is often the key to initial credibility.

True

True/False If a speaker takes longer than usual to begin answering a question, the slower onset is a deception cue.

True

True/False In business, speaking in a clear, firm, low-pitched voice connotes confidence and results in more attentive listening.

True

True/False Kinesics is the category of nonverbal behavior that is the most studied.

True

True/False Leakage occurs when contradictory nonverbal signals betray deception.

True

True/False Nonverbal communication includes written messages.

True

True/False Nonverbal cues enhance communication by combating the effects of noise.

True

True/False People cooperating on a task often compensate for the invasion of their personal space by not making eye contact.

True

True/False Research shows that about 93% of a message comes from nonverbal communication

True

True/False Research using electronic sensors on team communication indicates that appropriate nonverbal behaviors can prevent groupthink.

True

True/False Smoothing the necktie often indicates a deceptive answer.

True