Managerial Leadership | Chapter 3 Test Bank
Which is not a strength of the skills approach? A. It is intuitively appealing. B. Skills can be learned. C. It has high predictive value. D. It is an expansive view of leadership.
It has high predictive value.
Jim is a district manager of Wendy's in west Michigan. when he hires people, the most important thing he looks for is whether people are good problem solvers. A. Jim is using the trait approach B. Jim is using Katz's skills approach C. Jim is using the Mumford skills model D. Jim is using the style approach
Jim is using the Mumford skills model
Who developed the three skill model of leadership? A. Katz B. Stogdill C. Goleman D. Mumford et al.
Katz
The problem-solving competency in the skills model is most similar to ______. A. dominance in trait approach B. Katz's conceptual skill C. Katz's technical skill D. knowledge in Mumford's model
Katz's conceptual skill
In the previous company Leo worked for, he led the downsizing of a major division and had to terminate hundreds of employees. This event had an impact on Leo that influences how he approaches his leadership role in his current company. According to Mumford's skills model, this is an example of ______. A. environmental influences B. general cognitive ability C. career experiences D. human skills
career experiences
You recently received a promotion to a higher level of management within your organization. this is your third promotion with your department. using Mumford's skills model, what best represents this type of promotion and its outcomes? A. personality B. motivation C. environmental influences D. career experiences
career experiences
Which of the following is not a competency in the skills model? A. problem-solving skills B. cognitive ability C. social judgment skills D. knowledge
cognitive ability
Career experiences directly contribute to which of the other main components of Mumford et. al's skills model? A. competencies B. leadership outcomes C. environmental influences D. follower strengths
competencies
The structure of the skills approach is ______. A. consistent with followership education programs B. consistent with leadership education programs C. not compatible with leadership education programs D. precise enough to assure good leadership outcomes
consistent with leadership education programs
The ideas and mental abilities that people learn through experiences can best be described as ______. A. crystallized cognitive ability B. motivation C. career experiences D. general cognitive ability
crystallized cognitive ability
The problem-solving component of the skills model ______. A. assesses leader performance B. demonstrates ability to construct organizational solutions C. demonstrates leader personality D. assesses social perceptions and behavioral flexibility
demonstrates ability to construct organizational solutions
The skills approach is primarily ______. A. descriptive B. prescriptive C. unscripted D. technical
descriptive
The two leadership outcomes outlined in the skills model are ______. A. effective problem solving and performance B. motivation and personality C. knowledge and social judgment skills D. problem-solving skills and cognitive ability
effective problem solving and performance
Social judgment competencies described in Mumford et. al.'s skills model are similar to skills in this framework. A. trait approach B. management theory C. emotional intelligence D. informational power
emotional intelligence
Birds hitting a plane on takeoff causing engine failure in flight is an example of what component of the skills model by Mumford? A. competencies B. individual attributes C. career experiences D. environmental influence
environmental influence
The environmental influences listed are all internal with the exception of ______. A. access to technology B. flooding of the office C. highly competent followers D. limited office space
flooding of the office
Which of the following problem-solving skills can best be described as the ability to anticipate the implications of executing a plan? A. planning B. forecasting C. idea evaluation D. constraint analysis
forecasting
Which of the following attributes begins to decline in later adulthood? A. personality B. motivation C. crystallized cognitive ability D. general cognitive ability
general cognitive ability
The environmental influences listed are all external, with the exception of ______. A. hurricane damage B. closure of major supplier C. highly competent employees D. federal government policy change
highly competent employees
The abilities that help a leader to work effectively with subordinates, peers, and superiors to accomplish the organizational goal. A. technical skills B. conceptual skills C. human skills D. problem-solving skills
human skills
Leadership skills research attempts to ______. A. identify largely fixed abilities in leaders B. identify multiple behaviors in leaders C. identify personality factors of leadership D. identify competencies that can be acquired by leaders
identify competencies that can be acquired by leaders
The basic premise of the skills approach is to ______. A. identify the behaviors necessary for leadership B. identify the behaviors of leaders C. identify the skills of leaders D. identify the individual attributes of leaders
identify the skills of leaders
A chief operating officer of the company who applies the level of administrative skills to the degrees delineated in Katz's model ______. A. incorporates the entire staff in the process of shaping the company's goals B. is more "hands-on" with producing the company's product than interacting with staff C. has higher involvement with things than people or ideas D. avoids getting to know the staff
incorporates the entire staff in the process of shaping the company's goals
Mumford's skills model includes which of these main components? A. technical skill B. conceptual skill C. individual attributes D. analytical ability
individual attributes
Which part of the skills model supports people as they apply their leadership competencies? A. individual attributes B. technical skills C. knowledge D. leadership outcomes
individual attributes
All of the following environmental influences are external except ______. A. slow Internet B. traffic C. computer network crash D. inexperienced followers
inexperienced followers
In the skills model, which of these is a general cognitive ability? A. knowledge B. information processing C. motivation D. intellectual ability acquired over time
information processing
In the skills model, crystallized cognitive ability refers to ______. A. intelligence quotient B. intellectual ability acquired over time C. motivation D. effectiveness
intellectual ability acquired over time
General cognitive ability is similar to which of the five leadership traits in this text? A. sociability B. dominance C. extraversion D. intelligence
intelligence
The breadth of the skills approach, which includes motivation, critical thinking, and personality, ______. A. is considered a strength of this approach B. is considered a weakness of this approach C. adds to the precise nature of the approach D. adds to the approach's prescriptive value
is considered a weakness of this approach
A supervisory-level manager of a company who applies the level of administrative skills to the degrees delineated in Katz's model ______. A. incorporates the entire staff in the process of shaping the company's goals B. is more "hands-on" with producing the company's product than interacting with staff C. has higher involvement with ideas than with people D. avoids getting to know the staff
is more "hands-on" with producing the company's product than interacting with staff
Which of these statements about the skills approach is false? A. describes leadership as something that is available to everyone B. it is applicable to leaders at all levels within the organization C. it clearly predicts how variations in social judgment and problem-solving skills affect performance D. knowledge about and ability to work with people is important in this approach
it clearly predicts how variations in social judgment and problem-solving skills affect performance
Mumford et al.'s model is characterized as a capability model because ______. A. it identifies leader traits that followers perceived as valuable B. it identifies behaviors leaders use that are value-added in the workplace C. it examines the relationship between knowledge and skills and leader performance D. it implies leadership is reserved for a gifted few who are knowledgeable about the work
it examines the relationship between knowledge and skills and leader performance
Which of the following is a competency in Mumford's skills model? A. crystallized cognitive ability B. career experiences C. personality D. knowledge
knowledge
Which skills model competency consists of creating a schema for learning and organizing data? A. personality B. knowledge C. perspective taking D. career experiences
knowledge
Which is not a social judgment skill? A. perspective taking B. behavioral flexibility C. social performance D. knowledge acquisition
knowledge acquisition
Leadership skills are defined in the chapter as ______. A. using individual attributes to communicate well with others B. developing behaviors for effective leadership outcomes C. technical ability to interact in the work environment D. knowledge and competencies to accomplish goals
knowledge and competencies to accomplish goals
The skills approach takes a ______ on leadership, like the trait approach. A. leader-follower centered perspective B. organizational-centered perspective C. situational-centered perspective D. leader-centered perspective
leader-centered perspective
Tamika uses her ability to sense and perceive her staff's emotions every day to help them feel comfortable in the workplace. She is very knowledgeable about day-to-day operations and also is quite successful at anticipating problems and sharing ideas for improvements up the chain of command. Applying Katz's skills model, at what level of management is Tamika? A. top management B. middle management C. supervisory management D. impoverished management
middle management
The research by Mumford et al. was done on a sample of ______. A. higher education administrators B. high-level managers in industry C. managers at multiple levels of industry D. military leaders at multiple levels
military leaders at multiple levels
The skills approach is ______. A. high in predictive value B. narrow in its focus C. suitable for application across leadership contexts D. not suitable for application across leadership contexts
not suitable for application across leadership contexts
Human skills are about working with ______. A. ideas B. concepts C. people D. things
people
Which of the following problem-solving skills can best be described as the ability to define noteworthy issues or significant problems affecting the organization? A. problem definition B. forecasting C. planning D. idea evaluation
problem definition
Additional research completed by Mumford, Campion, and Morgeson used a four skill model to assess cognitive, interpersonal, business, and strategic skills in managers at junior and senior levels of an organization. the research findings in this study were most similar to ______. A. Katz's hierarchical three skills model B. Mumford's skills model C. Blake and Mouton's leadership grid D. the Ohio State studies
Katz's hierarchical three skills model
Social judgment skill is similar to ______. A. sociability in trait approach B. Katz's human skill C. Katz's technical skill D. knowledge in Mumford's model
Katz's human skill
The knowledge competency in the skills model is most similar to ______. A. self-confidence in trait approach B. Katz's conceptual skill C. Katz's technical skill D. determination in the trait approach
Katz's technical skill
Who developed a capability model that includes individual attributes, competencies, and leadership outcomes? A. Katz B. Stogdill C. Goleman D. Mumford et al.
Mumford et al.
What best explains the comparison of the skills approach to sports such as golf and tennis? A. Specific techniques are required to succeed. B. Input from both sides takes place constantly. C. Competition takes a high level of motivation. D. People can improve their skills through practice and instruction.
People can improve their skills through practice and instruction.
Individual leader attributes can affect the leader's skills, but it is the ______ themselves that are most important in addressing organizational problems. A. traits B. behaviors C. skills D. followers
skills
Which of the following presents a competency-based approach to leadership? A. trait approach B. skills approach C. style approach D. great person approach
skills approach
Skill in persuasion and communicating change describes which social judgment competency? A. behavioral flexibility B. social perceptiveness C. social performance D. social intelligence
social performance
Skills approach helps us best identify our ______. A. place within an organization B. strengths and weaknesses C. performance as a leader D. outcomes of leadership
strengths and weaknesses
Johanna is excellent at applying tax law and other accounting principles in her job as a manager in her accounting firm. She has equally high skills in working with the employees she supervises but does not have as much skill in helping the firm shape the vision for growth. Applying Katz's skills model, at what level of management is Johanna? A. top management B. middle management C. supervisory management D. CEO management
supervisory management
According to Katz, the most important leadership skills for lower-levels of management are ______. A. technical skills B. problem-solving skills C. technical, human, and conceptual skills D. technical and human skills
technical and human skills
According to Katz's skills model, which two skills are most important for supervisory- (low-) level managers to be successful leaders? A. technical skill and human skill B. human skill and conceptual skill C. technical skill and conceptual skill D. all three skills are equally important for supervisory level management
technical skill and human skill
Bill is in charge of hiring a new manager for the first shift on the production line. according to Katz's model, bill should be looking for a person with ______. A. problem-solving skills B. cognitive ability C. social judgment skills D. technical skills
technical skills
Within an organization, the employees in the information technology department are crucial for the success of the organization due to their ______. A. social judgment skills B. problem-solving skills C. conceptual skills D. technical skills
technical skills
At the upper-management level in an organization, ______. A. technical skills are not important B. human skills are not important C. technical skills are more important than conceptual skills D. technical skills are less important than human skills
technical skills are less important than human skills
The individual attributes factor in the skills model suggests ______. A. that complex problem-solving is not difficult B. that traits are not important to leadership C. that the skills model is not just a competency-based model D. motivation plays little to no role within the model
that the skills model is not just a competency-based model
______ are what leaders can accomplish, whereas ______ are who leaders are. A. Traits, outcomes B. Behaviors, skills C. Skills, traits D. Outcomes, skills
Skills, traits
According to Katz's three skill model, human skills are important at all levels of management.
T
Career experience is a strong influence on a leader's competencies.
T
Environmental influences are factors in situations that lie outside the leader's competencies, characteristics, and experiences.
T
Mumford's research studied military personnel rather than business leaders.
T
Mumford's skills model of leadership was designed to determine the competencies needed for effective leader performance.
T
Skills approach provides a structure consistent with leadership education programs.
T
The skills approach suggests that many individuals have the potential for leadership.
T
Problem solving is ______. A. a competency B. a trait C. an individual attribute D. a leader outcome
a competency
Mumford's skills model contends that leadership outcomes are the direct result of ______. A. a leader's sociability B. a leader's career experiences C. a leader's willingness to lead D. a leader's competencies
a leader's competencies
Technical skills are the ______. A. ability to work with things B. ability to work cooperatively with others C. ability to work with ideas D. ability to be behaviorally flexible
ability to work with things
Which of the following is not an example of an internal environmental influence that can affect leadership outcomes? A. skill level of employees B. gender ratio of employees C. up-to-date technology D. an economic recession
an economic recession
The research Mumford et al. completed used a sample of ______. A. college business students B. corporate executives C. high school principals D. army officers
army officers
Katz describes human skills as ______. A. competency with the process or product within a company B. being aware of the perspective of others on issues C. ability to shape the strategic ideas of an organization D. the trait of high extraversion
being aware of the perspective of others on issues
The skills approach framework ______. A. can be applied at all levels of leadership B. has been applied to many formal training programs C. has been widely used in formal training programs D. can be applied to followership training programs
can be applied at all levels of leadership
In Mumford's skills model, social judgment skill is defined as ______. A. the accumulation of information and the mental structures to organize the information B. intellectual ability learned or acquired over time C. the capacity to understand people and social systems D. creative ability to solve ill-defined organizational problems
the capacity to understand people and social systems
According to the skills model, performance outcomes are affected by ______. A. followers' career paths B. the leader's experiences C. subordinate expectations D. research methods
the leader's experiences
Research data on Mumford et al.'s model was tested on military personnel. which of the following is true? A. the model can be effectively applied to leadership skills in small organizations B. the model can be effectively applied to leadership skills in large organizations C. the model cannot be effectively applied to leadership skills in startup businesses D. the model can be effectively applied to leadership skills in startup businesses
the model cannot be effectively applied to leadership skills in startup businesses
By including such a large number of components, the skills approach and its models are criticized for ______. A. being too similar to previously detailed approaches to leadership B. stressing the value of developing specific skills C. the range of skills extending beyond the boundaries of leadership D. not making leadership readily available to all
the range of skills extending beyond the boundaries of leadership
Pat Smith is human resources director for a large bank. Her major goal is to find a person who has developed their ability to effectively work with others in solving organizational problems. Pat is basing her selections on ______. A. the great person approach B. the trait approach C. the skills approach D. leader emergence theory
the skills approach
The classic article "skills of an effective administrator" by Katz was published in the ______. A. Journal of Leadership Education B. Harvard Business Review C. Journal of Education and Behavior D. Forbes Business Journal
Harvard Business Review
A leader using human skills will ______. A. develop criteria for the implementation of a new product B. use sensitivity to assess the needs and motivations of others C. use tools and techniques to get things done D. create the vision for restructuring the organization
use sensitivity to assess the needs and motivations of others
Abby is a gifted communicator in her club and has a talent for verbally articulating what the future can hold for the members. According to Mumford's nine key problem solving skills, which is Abby demonstrating? A. creative thinking B. visioning/sensemaking C. social judgment D. wisdom
visioning/sensemaking
The research Katz completed for his article describing the skills of an effective administrator ______. A. was quantitative research B. was qualitative research C. was a meta-analysis of skills research D. was research focused on traits of leaders
was qualitative research
Katz started the research focus on skills during a time when ______. A. there finally was a definitive list of leader traits described in the literature B. there was still disagreement about leader traits in the literature C. there was no research yet on the individual attributes of leaders D. there was emphasis in the literature on putting followers first
there was still disagreement about leader traits in the literature
The main goal of Mumford et al.'s research was ______. A. to identify effective human leadership skills B. to understand military structure C. to explain the elements of effective performance D. to refute Katz's work on administrative skills
to explain the elements of effective performance
Ashlyn focuses her energy at her car manufacturing company on assessing market fluctuations and shaping the goals of the organization for the future. She communicates well with her staff and enjoys the social aspect of work with the people around her. She leaves the details and daily operations primarily to other capable staff in the organization. Applying Katz's skills model, at what level of management is Ashlyn? A. top management B. middle management C. supervisory management D. low-level man
top management
Jonathan has equally high skills in managing relationships with the employees he supervises and in helping the firm shape the vision for growth. He is not as adept in the technical aspects of the company. Applying Katz's skills model, at what level of management is Jonathan? A. top management B. middle management C. supervisory management D. dictatorial management
top management
Crystallized cognitive ability refers to one's innate intellectual ability or intelligence.
F
Social judgment is considered an individual attribute in the skills model.
F
Technical skills grow in importance as one moves up the managerial hierarchy.
F