Managing People and Work

is (are) known for refining Taylor's analysis of work movements

Frank and Lillian Gilbreth

Managers who accept the assumptions of Theory X

counteract workers' natural tendencies to avoid work

Managers who accept the assumptions of Theory Y

create a work setting that encourages commitment

Which of the following statements indicates that Megabytes Inc. has implemented an organic structure?

At Megabytes, authority is decentralized to middle and first-line managers.

gives managers the right to direct and control their subordinates' behavior to accomplish organizational goals.

Authority

Paula started a new bakery business. Because she must meet specific requirements from the state health department, Paula has decided to use a mechanistic structure for management. Which of the following supports Paula's choice to organize and control the business with a mechanistic structure?

Employees are closely supervised and follow well-defined rules and standard operating procedures.

Which of the following is true of scientific management?

It resulted in job dissatisfaction for many workers

Which of the following is true of an open system?

It takes in resources from its external environment and converts them into goods that are then sent back to that environment for purchase by customers

Which of the following is true of norms?

They are informal codes of conduct among employees in a particular company

Which of the following is an example of a rule?

a general mandatory guideline asking all employees to leave their work machines in good order

In the context of the human relations movement and related studies, who among the following is a "ratebuster?

a person performing above the work-group performance norm

The primary message of _____ is that there is no one best way to organize

contingency theory

Helen doesn't always agree with her manager's decisions, but she always follows her manager's orders. This obedience to a manager's authority is most consistent with Fayol's principle of

discipline

EZtronics' approach to management is consistent with Theory Y because managers at EZtronics

have created a work setting that allows workers to exercise initiative

Communication among managers in Angela's business was slowing down the pace of planning and organizing, so Angela recently merged some of the company's departments and cut back on the number of levels of managers. Which of Fayol's principles of management supports Angela's decision

line of authority

Ally works on a production line. Her manager has moved several of her coworkers around to achieve the right worker-task specialization and to link people and tasks by the speed of the production line. If successful, the manager will

lower costs

Chris has a job as a sales representative for a pharmaceutical company. The company offers both quarterly and annual bonuses based on performance. The company also has a profit-sharing plan for its employees. This organization follows Fayol's principle of

remuneration of personnel.

Tyler is an engineer at an assembly plant for an auto company. Tyler receives orders from and reports to both his department manager and his project manager. This violates Fayol's principle of

unity of command

The Marketing Manager at RST Global Inc. developed a five-year marketing plan that was in stark contrast with the objectives outlined in the organization's strategic plan. Which of the principles of Henri Fayol does this go against?

unity of direction

Which of the following revelations from different research studies came to be known as the Hawthorne effect?

workers' productivity being affected more by the attention received from researchers than by the work setting