Managing People & work - QUIZ 10

Which of the following is true about a functional structure in an organization?

It allows managers to monitor a changing competitive environment.

Which of the following is true of about low-cost strategy?

It gives managers greater control over the organizational activities.

_______ is increasing the degree of responsibility a worker has over his or her job.

Job enrichment

_____ refer(s) to the moral values, beliefs, and rules that establish the appropriate way for an organization and its members to deal with each other and with people outside the organization.

Organizational ethics

Which of the following statements is true about inert cultures?

Poor working relationships frequently develop between the organization and its employees.

_____ refers to the number of subordinates who report directly to a manager.

Span of control

Which of the following is more likely to be true for an organization that has a highly skilled workforce?

The organizational culture is based on values that foster employee autonomy.

The culture at Fired-Up Electronics focuses on empowering its employees and makes use of cross-functional teams. What type of culture exists at Fired-Up Electronics?

adaptive culture

Which of the following cultures develops an emphasis on entrepreneurship and respect for the employee and allows the use of organizational structures that empower employees to make decisions and motivate them to succeed?

adaptive cultures

Jose likes working at the A1A Body Shop because his manager respects him and trusts his ability to make good decisions. When assigned a job, Jose decides how to complete the body repair tasks. Jose has

autonomy.

How is flexibility ensured in the matrix structure?

by empowering product teams

__________ of the organization is the relative authority that each manager in the organization has, from the CEO down to the lowest-level employees.

chain of command

Which of the following organizing choices are managers most likely to make to obtain scarce resources under a rapidly changing external environment?

create an entrepreneurial culture

Organizational _______ is the shared set of beliefs, expectations, values, and norms that influence how members of an organization relate to one another and cooperate to achieve organizational goals.

culture

Giving lower-level managers and nonmanagerial employees the right to make important decisions about how to use organizational resources is referred to as

decentralizing authority.

Organizations can keep their hierarchy flat by

decentralizing authority.

The result of the job design process is a(n)

division of labor among employees.

Managers increase coordination among functions and divisions by

establishing liaison roles.

Alex started working as a server at a local restaurant two weeks ago. _____ from her supervisor gives her direct and clear information about how well she is performing the job.

feedback

A _____refers to an organizational structure composed of all the departments that an organization requires to produce its goods or services.

functional structure

RST Consulting has offices in different locations around the country. Each division is self-contained and caters to the needs of the specific region in which it is located. This is an example of a ______ structure.

geographic

A cross-functional team refers to a(n)

group of managers brought together from different departments to perform organizational tasks.

Josh works for a company where he is given the freedom to decide how best to carry out the tasks assigned to him. It can be said that Josh's job has

high autonomy.

The reasoning behind the concept of job enrichment is that

increasing workers' responsibility increases their involvement in their jobs.

A(n) _____ culture develops an emphasis on close supervision and hierarchical authority.

inert

________ cultures are those whose values and norms fail to motivate or inspire employees and lead to stagnation and, often, failure over time

inert

In which of the following cultures are employees content to be told what to do and have little incentive or motivation to perform beyond minimum work requirements?

inert culture

A large organization recently adopted a divisional structure, and there are a number of divisions in the organization. To increase communication and coordination between divisions, the top managers should use

integrating roles.

Jamal is a real estate agent for L&S Realtors. It is a flat, decentralized structure. Which of the following is a characteristic of the organizational culture L&S Realtors?

it encourages people to be innovative.

_______ is the process by which managers decide how to divide tasks into specific jobs.

job design

_______ is increasing the number of different tasks in a given job by changing the division of labor.

job enlargement

Kevin noticed that Derek, an automotive technician at his repair shop, was getting bored of repeatedly performing the lone task of changing oil, so Kevin assigned him the additional duty of fixing tires. This is an example of

job enlargement.

Aidan is a software developer for TechControl, Inc. His manager encouraged him to enroll in a course to develop some new skills. After Aidan completed the course, he worked with a coworker and improved on of the company's new software applications. This is an example of

job enrichment.

A _____ structure refers to an organizational structure that simultaneously groups people and resources by function and by product.

matrix

In which of the following types of organizational structures are employees referred to as two-boss employees?

matrix structure

Which of the following structures is the most flexible?

matrix structure

The principle of _____ states that top managers should always construct a hierarchy with the fewest levels of authority necessary to efficiently and effectively use organizational resources.

minimum chain of command

Andy, the CEO of Alpha Inc., structured his organization according to the goods it manufactured. Which of the following structures is the organization using?

product structure

Which of the following is a result of too much job simplification?

reduced efficiency

_____ is the extent to which a job requires that a worker perform all the necessary activities to complete a job.

task identity

The greater the level of uncertainty in an organization's environment,

the more complex its strategy and technology.

According to Hackman and Oldham's job characteristics model, which of the following employees are more likely to be satisfied and to perform at a high level?

those who are responsible for their work outcomes

What is the goal behind creating a divisional structure in an organization?

to create smaller, more manageable units within the organization

Which of the following organizing choices are managers most likely to make if the external environment is stable and resources are readily available?

use detailed rules, SOPs, and restrictive norms to govern employees' activities