Managing People and work - QUIZ 11
Which of the following is true about direct supervision?
It can make subordinates less eager to work.
Which of the following is true about evolutionary change?
It is narrowly focused.
Which of the following is true about clan control?
It serves a dual function of keeping organization members goal-directed while open to new opportunities.
Which of the following is an important reason for subordinates to participate in goal setting?
It strengthens subordinates' commitment to achieving goals and meeting budgets.
Which of the following is true about the control process?
Managers can easily take corrective action when reasons for poor performance are identified.
_____ is the movement of an organization away from its present state toward some preferred future state to increase its efficiency and effectiveness.
Organizational change
______ is(are) the set of values, norms, and expectations of behavior which control the ways in which workers interact with one another within the organization.
Organizational culture
_____ tends to be the first type of control that managers at all levels use to evaluate performance
Output control
Which of the following is true about measuring actual performance?
Outputs are easier to measure because they are more tangible and objective.
Which of the following is true about the control process?
Realistic standards reduce the gap between actual performance and desired performance.
After measuring and evaluating the manufacturing performance of a new product, a manager raised the performance standard for the next period of challenge. Which of the following would justify the manager's reason for raising the standard?
The manager wants to challenge the subordinates.
What is an operating budget?
a blueprint that states how managers intend to use organizational resources to achieve organizational goals efficiently
According to the force-field theory,
a wide variety of forces arise from the way an organization operates that make organizations resistant to change.
Which type of financial ratio measures how well the managers of L&B Rentals, Inc. are converting the organization's assets into cash or sales?
activity ratios
When a company's operating profit is divided by its sales revenues, the financial measure is referred to as
an operating margin.
Which of the following controls leads to standardized behavior and standardized work outputs?
bureaucratic control
The manager of a pizza restaurant monitors the employee's behavior by counting the number of customers each employee serves and how much each customer spends. This is an example of
clan control
_____ control allows managers to get immediate feedback on how efficiently inputs are being transformed into outputs.
concurrent
Which of the following types of controls do managers use during the conversion stage to gain feedback on the conversion process?
concurrent control
Which of the following types of controls helps monitor the quality of goods or services provided during the production process?
concurrent control
One of Carlos's work responsibilities is to check the inspection stations periodically to monitor the quality of the products during the production process. This is an example of
concurrent control.
_______ systems are the formal monitoring, evaluation, and feedback systems that allow managers to determine if the organization's strategy and structure are working according to plan.
control
_______ is the process by which managers monitor and regulate the efficiency and effectiveness of the workers in an organization.
controlling
Which type of financial ratio is computed by dividing the organization's present assets by its present liabilities?
current ratio
What is the most instantaneous and powerful form of behavior control?
direct supervision
Martin becomes personally involved with his subordinates and guides them. This is an example of
direct supervision.
MBO starts when top managers
establish overall organizational objectives.
Which of the following steps of the control process involves goal setting?
establishing the standards of performance
Which of the following steps of the organizational change process includes benchmarking?
evaluating the change
Which of the following types of controls do managers use during the output stage of transforming raw materials into finished goods?
feedback control
An organization monitors the number of customer returns for each product model as a part of an attempt to recognize defective products. This is an example of
feedback control.
Starling Manufacturing Inc. has carefully set up strict specifications for raw materials that are sourced from suppliers. It follows a three-step approval process to select new suppliers and ensures that they are aware of raw material specifications. This is an example of ________ control.
feedforward
RST Consulting screens job applicants by viewing their résumés electronically and using several interviews to select highly skilled people. By doing so, the managers at RST Consulting ensure that the wrong candidates are not picked for a particular job. This is an example of
feedforward control
Which of the following types of control allows managers to anticipate problems before they arise?
feedforward control
Which of the following can hurt the performance of an organization?
focusing on only one standard instead of a hundred different standards
Which of the following describes stretch goals?
goals that are specific and difficult but not out of reach
Which of the following can be inferred from calculating a company's operating margin?
how efficiently an organization is using its resources
According to Lewin's force-field theory, what must an organization do to change?
increase the forces for change and reduce resistance to change
The final step in the control process is to
initiate corrective action.
Which of the following is true about revolutionary change?
it is dramatic
The times-covered ratio, which measures the degree to which managers use debt or equity to finance ongoing operations, is a type of
leverage ratio.
Current ratio (current assets divided by current liabilities) is a type of _____ financial measure.
liquidity ratio
Which of the following financial ratios measures the ability of the organization to pay its short-term debts?
liquidity ratios
Which of the following provides a framework to monitor progress toward achieving goals?
management by objectives
Managers for an e-commerce business use a formal system for evaluating subordinates' behavior by their ability to achieve specific goals. This is an example of
management by objectives.
Once managers have chosen the standards to evaluate performance, the next step in the control process is to
measure actual performance
Which of the following cannot be measured easily?
the creativity of a research engineer
When is an organization in a state of inertia?
when the forces are evenly balanced