Managing People Quiz Questions for Test 1

Karly is a real estate agent. she has an outgoing and friendly personality, and she has strong networking skills that help her gain referred clients. Karly builds a rapport with her clients and they are very satisfied because she is sensitive to their needs. This implies that Karly is high on which Big 5 personality trait?

agreeableness

A(n) ____ would be best suited for designing the long-term strategic plan for an organization.

Top-management team

____ is the creation of a new vision for a struggling company using a new approach to planning and organizing to make better use of a company's resources and allow it to survive and eventually prosper

Turnaround management

A(n) ____ is what a person is striving to achieve in life and how he or she wants to behave.

Value system

What is the Hawthorne Effect?

Workers' productivity is affected more by their manager's personal behavior than by the work setting.

An example of a company's standard operating procedure is

a compulsory practice of employees cleaning their work areas at the end of each day.

a "ratebuster" according to Elton Mayo's and F.J. Roethlisberger's bank writing room experiments, was a person performing

above the work-group performance norm.

Siena, an employee of Scarlet Stone Inc. is extremely ambitious and insists on working on projects by herself. According to McClelland, she has a high need for

achievement

a task force submits it's final report on the project that they had been working on before members are reassigned to new priorities. At which stage is the group operating?

adjourning

Sergeant miller, an army drill instructor, needs to train his new recruits on their first day in camp. He will likely be low in

agreeableness

Your company faced a challenge when a natural disaster closed two warehouses and stopped all shipments. What is considered a natural disaster?

an earthquake

Fayol recommended the use of ___ to show the position and duties of each employee and to indicate which positions an employee might move to or be promoted to in the future.

an organizational chart

Fayol recommended the use of _______ to show the position and duties of each employee and to indicate which positions an employee might move to or be promoted to in the future.

an organizational chart

which statement is true regarding group cohesiveness?

as groups become more successful, they become increasingly attractive to their members, and their cohesiveness tends to increase.

when assembling a group, what should a manager do regarding resources?

assign only the level of resource necessary to achieve goals and allow work to be effectively split across members.

___ gives managers the right to direct and control their employees behavior to accomplish organizational goals.

authority

____ is the power to hold workers accountable for their actions and to make decisions about the use of organizational resources.

authority

Millibytes, Inc. implements an organic structure, which means that at Millibytes

authority is decentralized to middle and first-line managers

Jonathan, the general manager of Dawsen and Co., has low emotional intelligence. He

cannot identify or interpret the moods of his employees

Rashid has chosen not to advocate for dual command at his command because it

causes confusion among employees

during a leadership workshop, employees are divided into groups to role play and discuss lessons learned. Based on the high energy and unique perspectives provided by Group A during the last read-out, attendees are now favoring joining group A. Group A possesses

cohesiveness

group ____ is the degree to which the members of a group are attracted to belonging in the group.

cohesiveness

when the CEO of an organization redesigns the organizational chart to define different reporting relationships among the organization's managers, she is essentially creating _____ groups.

command

In the DiSC inventory, a person's behavioral style may be described in terms of

conscientiousness

in a(n) _____ culture, managers are likely to establish clear reporting relationships with their employees and constantly monitor employees

conservative

____ is the idea that the organizational structures and control systems that are chosen by managers depend on characteristics of the external environment in which the organization operates.

contingency theory

David, a manager at City Fish Shack, monitors the performance of workers in his department to see if the quality of their work is meeting the performance standards of the company. In doing so, which managerial task is David performing?

controlling

Managers are ____ when they evaluate how well the organization is accomplishing its goals.

controlling

managers who accept the assumptions of theory Y

create a work setting that encourages commitment to organizational goals.

Consolidated products put together a group of employees from marketing, engineering, manufacturing, and quality control to develop a new product idea. This is an example of a ____ group.

cross-functional

Madelyn informs employees about changes taking place in the external and internal environments that affect the sales of the company's products. She explains how the changes will also affect them and the organization. According to Mintzberg, she is playing the role of a(n)

disseminator

Following an oil spill in the gulf of Mexico, the CEO of a petroleum company took the responsibility for correcting the environmental damages caused by his company. According to Mintzberg's typology, in doing so, he is performing the role of a

disturbance handler

____ measures the appropriateness of the goals selected by management for the organization and the degree to which the organization accomplishes these goals

effectiveness

____ is the measure of how productively an organization uses its resources to achieve a goal.

efficiency

George is an efficient and effective manager who has a hard time managing his own moods and understanding those of his employees. this shows that he is low on

emotional intelligence.

When the tasks and authority associated with various positions in the organization are clearly specified, it creates a scenario where

employees can be held strictly accountable for their actions.

Susan is a sales representative for Larco Car Master, a car dealership. Larco reinforces the organization's values and norms through bonding members of the organization at quarterly regional meetings. In a rite of ____, last year at a national conference, Susan received an award for best salesperson of the year.

enhancement

When an organization ignores the external environment and fails to acquire inputs, it's likely to experience

entropy.

An example of a terminal value that is important to managers is

equality

Every year, Johnson-Murphy holds a company picnic with competitive games and fun activities so its employees can get to know one another in a more social setting. Johnson-Murphy is focusing on Fayol's concept of

espirit de corps

Mary Parker Follett's primary criticism of Taylor's system of scientific management was that Taylor was ignoring the human side of the organization and did not allow workers to

exercise initiative and contribute to the organization.

managers who are high in ____ are likely to be successful in positions that require high levels of social interaction with other employees.

extraversion

As a manager who is high on the extraversion continuum, Farid is likely to

feel good about himself and other people

middle managers are responsible for

finding the best way to use resources to achieve organizational goals

In the context of management, rules refer to

formal written instructions that specify actions to be taken under different circumstances

in the context of management, rules refer to

formal written instructions that specify actions to be taken under different circumstances.

the members of a newly formed group are getting to know one another and attempting to reach an understanding of how each of them should act within the group. this stage of group development is

forming

___ are shared guidelines or rules of behavior that can be used to help a group perform at a high level and meet its goals.

group norms

reflect the behaviors and tasks that each member of a group is expected to perform because of his or her position in the group

group roles

In an organization that follows Weber's principles of bureaucracy, positions are arranged

hierarchically

when a group experiences high cohesiveness, it will exhibit

high emphasis on group goal achievement

Caleb, the CEO of Doberry Edibles, is very particular about establishing and maintaining good interpersonal relations with his employees. He also has high standards for personal excellence and works hard to accomplish his goals. According to McClelland, this indicates that Caleb has a

high need for affiliation and high need for achievement.

Beto, who supervises 12 people in his department, recently met with his superiors to discuss his performance as a supervisor in controlling the behavior of his direct reports. Getting this feedback will help Beto develop his ____ skills.

human

The general ability to understand, alter, lead, and control the behavior of other workers is a ____ skill.

human

which of the following best reflects Mary Parker Follett's views on management and leadership in an organization?

if workers have the relevant knowledge, then workers, not managers, should be in control of the work process itself.

first-line managers usually are

in all departments or functions of an organization

a consequence of empowerment is a(n)

increase in performance

sometimes managers form a(n) ____ group because they want to focus on achieving personal goals

informal

norms are

informal codes of conduct among employees in a particular company

A small group of employees from the marketing department of an organization get together for breakfast every Monday so they can discuss various personal and professional topics. This is an example of an

informal group

workers at NaroneCo. formed a(n) ___ so that the members can provide each other support both on and off the job.

informal groups

A manager who encourages risk taking and creativity would most likely be in a(n) ____ organizational culture.

innovative

In a(n) ___ culture, managers are likely to lead by example, encourage employees to take risks and experiment.

innovative

environmentally conscious members within a company organize weekly meetings to discuss how their company can use fewer Styrofoam cups and less paper. the members constitute an ___ group.

interest

A core competency is

the specific set of departmental skills, knowledge, and experience that allows one organization to outperform another.

Steve Jobs recognized that consumers wanted a smaller mp3 player than they could buy at the time, so Apple developed the iPod. This demonstrates Teece's

theory of dynamic capabilities

Sebastian had some ideas and developed a new process for the production line, but when he implemented the changes, the results were not what he expected, frustrating him. Instead of improving production speed, the new process slowed down the production and caused some deficiency in the quality of the product. Sebastian works in an innovative culture; therefore his manager told him

to keep working on the project and fix the problem

In what way do moods differ from emotions?

unlike moods, emotions are relatively short-lived

Managers who are low on extraversion tend to

view the world and their life with little optimism.

Mary Parker Follett's primary criticism of Taylor's system of scientific management was that Taylor

was ignoring the human side of the organization and did not allow workers to exercise initiative and contribute to the organization.

Schneider's attraction-selection-attrition framework suggests that the founders of organizations tend to be attracted to and select employees

whose personalities are similar to theirs

what practice was advocated by Mary Parker Follett?

workers should be allowed to exercise initiative in their everyday work lives.

The ____ framework is the model developed to explain the role that the founder's personal characteristics play in determining organizational culture.

Attraction-selection-attrition

When Apple created the iPod, it shifted its focus from computers to consumer electronics, demonstrating

Teece's concept of transforming

Which manager is performing the managerial role of leading?

Babette, who energizes employees and enables them to understand the part each of them plays in achieving organizational goals.

The owners of Hae-Won's company make all of the important decisions even through there are middle managers who supervise front-line employees. When there are problems, these managers are reluctant to make decisions without speaking with one of the owners. This illustrates the problem with which of Fayol's principles of management?

Centralization

___ the concentration of authority at the top of the organizational chart instead of being distributed throughout the managerial hierarchy.

Centralization refers to

Which employee best exhibits organizational citizenship behavior?

Ciara: a hardworking employee who is willing to work overtime for her company if a project necessitates it

which employee best exhibits organizational citizenship behavior?

Ciara: a hardworking employee who is willing to work overtime for her company if a project necessitates it.

Organizational ____ is the collection of feelings and beliefs that managers have about their organization as a whole.

Commitment

Sanjay is a mechanical engineer who can examine and detect a problem, determine cause and effect, and provide a solution. This demonstrates ____ skill.

Conceptual

Northeast Woodworking is a small business run by skilled workers who produce customized and hand-manufactured furniture. This company engages in ___ production.

Crafts

managers at Comstat Technology establish a group, or a(n) _____ team, comprised of engineers from Germany, Japan, and the United States for the design and manufacture of a new vehicle.

Cross cultural team

____ are intense and relatively short-lived feelings.

Emotions

Clive's manager appointed him to lead the marketing group because Clive emerged as a natural team leader in a previous assignment. Clive is now considered a(n) leader.

Formal

Amaya is a member of a new product design team. The team leader proposed a process that would get quick results, but Amaya was concerned quality would suffer. Due to ____, Amaya did not voice her concern as she did not want to appear unsupportive of the team.

Groupthink

Josiah is a manager who claims he is highly satisfied with his job. Which of the following would he be likely to say?

I think my job offers me great autonomy

which scenario shows a manager using human skills to put organizational resources to their best use?

Ilana, a new product manager, is often tasked with forming interdepartmental teams due to her reputation for turning a group of employees from different departments into a cohesive team.

A manager who encourages risk taking and creativity would most likely be a(n) _____ organizational culture.

Innovative

A(n) ____ value is a personal belief or opinion about desired modes of conduct or ways of behaving.

Instrumental

Art Place makes and sells paintings, sculptures, and small craft items. Its products meet consumer needs, but they are often too expensive to buy. What is most likely to be true about the company?

Its product manager achieves company goals but uses resources inadequately.

Jim has been employed at Fortis Services for nearly 15 years in the same job. He has been offered promotions, but he likes what he does. Which statement would imply that Jim is low on openness to experience?

Jim is not open to a wide range of stimuli.

Which managerial task does a manager perform when he/she articulates a clear organizational vision for the organizations members to accomplish?

Leading

Marco is the product manager at Lawns R Us. He is sociable, affectionate, outgoing, and friendly with his employees and clients. How would you rate him on the Big 5 personality traits?

Marco is high on extraversion.

The most widely used personality instrument is the

Myers-Briggs Type Indicator

Dayfair Mobile's external environment is changing rapidly, and it responds by decentralizing decisions to allow lower-level managers to react faster. Which type of organizational structure allows this?

Organic

A(n) ____ is a collection of people who work together and coordinate their actions to achieve a wide variety of goals.

Organization

a computer manufacturing company employs many workers in different locations to produce specific computer mechanisms that are assembled into the final product. The workers are involved in a ____ task interdependence.

Pooled

The ___ theory was introduced in the latter part of the 19th century shortly after the industrial revolution had occurred in Europe and America.

Scientific management

_____ are empowered to assume responsibility and autonomy to complete identifiable pieces of work for an organization.

Self-managed work teams

the software development and test teams work together closely to deliver new products. until the software developers have written and tested the code for each new feature, the test team cannot begin its testing. this illustrates a(n) ___ task interdependence.

Sequential

Cheng is a district manager for a health insurance company. Recent reports indicated that Cheng's district was not performing as well as other districts in his region. Cheng thinks he has been a poor leader and blames himself for the decline in performance in his district. Cheng's view of the situation is an example of

internal locus of control.

The MBTI measures a person's preference for

introversion vs. extraversion

Amanda, the general manager of Wikiworld, has high emotional intelligence, as evidenced by the fact that she

is able to interpret the moods of her employees with no difficulty.

Katz, Kahn, and Thompson viewed the organization as an open system, which means

it takes in resources from its external environment and converts them into goods that are then sent back to that environment for purchase by customers.

when a group is experiencing low cohesiveness,

its members have little desire to retain their group membership.

Adam Smith advocated _______ to produce products more quickly.

job specialization

Joan has been working in a bicycle factory for several months. The assembly process requires multiple tasks, and Joan's supervisor assigns her to apply the custom paint and add the decals. Adding the decals requires perfection, and Joan does it quickly and always performs the task well, so her supervisor decides to keep her in this position. This is an example of

job specialization

Mei is a manager who uses her energetic personality and considerable persuasive skills to coordinate people and groups so their activities and efforts are in harmony. Mei exhibits the managerial skill of

leading

_____ encouraging all employees to perform at a high level to help the organization achieve its vision and goals.

leading involves

the higher the cohesiveness of a group, the higher the _____ in the group.

level of participation

a large airline appointed an engineer to be the link between the company's research and development department and the government contractor who is sponsoring the designing and prototyping of a new fighter airplane. According to Mintzberg, the engineer appointed by the airline is in the role of a

liaison

What did Frank and Lillian Gilbreth discover in their study of fatigue in the workplace?

lighting and the color of the walls had an effect on fatigue

According to Fayol, ___ refers to the chain of command extending from the top to the bottom of an organization.

line of authority

Company Z has an organizational hierarchy with salespeople at the bottom, who report to regional sales managers, who in turn report to a director of marketing. The director of marketing reports to the CEO. This is an example of which of Fayol's principles of management?

line of authority.

What is a consequence of restructuring?

loss of jobs

the 2019 conference board's annual survey of employee satisfaction found that more than half of US workers indicated they were satisfied with their jobs. This is mostly due to

low layoff rates

Sally works on a production line. Her manager moves several of her coworkers around to achieve the right worker-task specialization and to link people and tasks by the speed of the production line. If successful, the manager will

lower costs.

Parul's job is to use planning, organizing, leading, and controlling resources to achieve the goals of her company. Parul is performing the 4 essential ____ tasks.

management

____ is a contemporary approach to management that focuses on the use of rigorous quantitative techniques to assist managers to make the best use of organizational resources to produce goods and services

management science theory

Fayol's principle of initiative suggests that

managers should encourage employees to act on their own without direction from a supervisor

some research suggests that moods and emotions

may play important roles in ethical decision making

how might team meetings proceed with an overly cohesive team?

meetings might start with excessive personal discussion and struggle to efficiently complete meeting tasks.

according to Mintzberg's typology, a manager who evaluates the performance of other managers in different tasks and takes corrective action to improve their performance is a

monitor

Chan is convinced that teamwork will provide the best solution for the problem that his group is facing. This reflects his

mood and emotions

Emily is seldom in a bad mood and is always optimistic about herself and others. It can be said that Emily is low on

negative affectivity

during which state of group development do close ties between group members develop?

norming

Sirita's manager is evaluating how well she uses available resources to satisfy customers and whether she is accomplishing organizational goals. This relates to Sirita's

organizational performance

____ refers to a system of task and authority relationships that controls how employees use resources to achieve a company's goals.

organizational structure

In which managerial task are work relationships structured to facilitate the interaction and cooperative efforts of organizational members, all of whom strive to achieve organizational goals?

organizing

_____ involves contracting with another company, usually in a low-cost country abroad, to have it perform a work activity the organization previously performed itself.

outsourcing

preparing people for promotion or retirement relates to rites of

passage

Synergy is defined as

the performance gains that result when individuals and departments work together

Margene is the product manager at Fashions Ltd., a company that designs and manufactures clothes and fashion accessories. Noticing the rising popularity of rhinestone jewelry and the fact that only a handful of stores actually stocked it, she decides to take advantage of the latent demand in the market. Margene knows that she is taking a risk by committing organizational resources to pursuing this idea, but she is confident about the merit of her decision. In deciding the allocation of resources for attaining her goals, which managerial task is Margene performing?

planning

____ exists when group members make separate, independent contributions to group performance.

pooled task interdependence

According to McClelland, the need for ____ reflects the extent to which a person has a strong desire to control and to influence others.

power

for a self-managed team to be most effective, a manager must

provide training in the required fields to all the team members

Emily is a programmer for ABC company who is able to work from her home. Emily is considered a(n) ____ worker.

remote

Chris has a job as a sales representative for a pharmaceutical company. The company offers both quarterly and annual bonuses based on performance. The company also has a profit sharing plan for its employees. This demonstrates Fayol's principle of

remuneration of personnel.

An example of an instrumental value that is important to managers is

responsibility

Because of financial problems in the organization, the top management of an investment bank decides to lower costs and downsize the business by

restructuring

members of a task force were recruited to provide specific perspectives to resolving a specific problem; however, the manager empowered the group to evolve their individual activities and contributions as needed to succeed. the executive is encouraging

role-making

Job ____ is the collection of feelings and beliefs that managers have about their current jobs.

satisfaction

according to Henri Fayol, espirit de corps refers to

shared feelings of comradeship, enthusiasm, or devotion to a common cause among members of a group.

Attraction-selection-attrition (ASA) processes are most evident in

small firms

Most often, innovation in organizations takes place in

small groups or teams

Jill is a member of a research and development team. Her weekly appraisal indicates that her personal contributions since joining the team are significantly lower than what she accomplished previously as an individual contributor. Jill's behavior exemplifies

social loafing

Raul knows there are tasks the team still needs to complete, but he chooses not to get involved in more activities as he is confident others in the group will pick up the slack. Raul is exhibiting:

social loafing.

Franny's Flowers encourages new employees to learn the company's values and norms and why these direct them to act in a right way and proper way. This company's process is organizational

socialization

Organizational _____ is the process by which newcomers internalize an organization's values and norms and behave in accordance with them.

socialization

Maria's job involves maintaining an accurate inventory and financial data. Her manager provided her with specific written instructions on how to perform the job task that is also used by other employees who do the same work. This is an example of

standard operating procedures

managers often form and maintain ______ to make sure important issues continue to be addressed.

standing committees

Organizational commitment lead to

strong organizational culture

Tae Min feels that it would be unfair to his team and his company to take a sick day to sleep in. He understands Fayol's principle of

subordination of individual interests to the common interest.

The human relations movement advocates that

supervisors be behaviorally trained to manage employees

controlling is the managerial task that involves

taking any corrective actions needed to maintain or improve performance

Mario is being promoted to the position of manager of the engineering division in his company because of his knowledge and his ability to perform all the functions required in his field. In this instance, Mario is being promoted because of his ____ skills.

technical

___ skills are job-specific skills required to perform a particular type of work or occupation at a high level.

technical

Wesley runs a printing company in a small community. The editor of the local newspaper told him that the paper would like to publish an article about the company's history and recent growth. Wesley feels he would like to use this opportunity to strengthen the employees' commitment to the company. He uses a rite of enhancement by

telling the editor about several employees he credits with contributing to the company's success.

According to Henri Fayol, initiative refers to

the ability to act on one's own without direction from a superior.

a team member is more likely to engage in social loafing when

the group is excessively large

Organizations can have a strong organizational culture when

the organizational commitment is strong

organizations can have a strong organizational culture when

the organizational commitment is strong.