Managment

What is the behavioral approach?

A view of management that emphasizes understanding the importance of human behavior, needs, and attitudes within formal organizations

Businesses must first be responsible to their , who are primarily concerned with earning a profit

owners

When extra effort is required from employees and managers have no control over rewards and punishments and close supervision is not practical

personal sources of power are essential.

If a leader wants a high degree of commitment from his or her subordinates, which sources of power are most likely to lead to that?

Expert, referent, and charismatic

You advertise heavily for a manager for your new, high-tech computer-chip factory in the Midwest, but you simply cannot find a trained person. You are encountering a modern version of what historical problem?

The productivity problem

The First Lady's primary source of power is

affiliative

What name is given to the most effective managers, who engage in both dimensions of leadership behaviors by getting employees involved in the operation of their departments or divisions in a positive and constructive manner, setting general goals, providing fairly loose supervision, and recognizing employees' contributions?

Employee-centered leaders

Which of the following refers to an identifiable problem, situation, or opportunity that requires a person or organization to choose among several actions that may be evaluated as ethical or unethical?

Ethical issue

What name is given to a description of how leaders develop "unique" working relationships with each of their employees, based on the nature of their social exchanges?

Leader-Member Exchange (LMX) Theory

Which of the following characteristics relates to reward power?

Organizational power that stems from a person's ability to bestow rewards

What name is given to the obligation a business assumes to maximize its positive impact and minimize its negative impact on society

Social responsibility

In the systems approach to management, synergy is an expression of the idea that

a whole is more than the sum of its parts.

Within a ____________orientation type of control system, when employees understand that their behaviors will be met with consequences, either good or bad, they have little opportunity for ambiguous personal interpretation of how they should act within the company.

compliance

What name is given to the capacity to be aware of, control, and express one's emotions, and to handle interpersonal relationships judiciously and empathetically?

emotional intelligence

When a performance evaluation is based on favoritism and political opportunity, rather than on merit, an ethical issue has arisen in the area of

employee relations

What term describes the process of providing employees with the ability to contribute input and take on responsibilities for organizational decisions?

empowerment

Managers tend to be more concerned about ethical issues that

have immediate consequences.

Social responsibility is the obligation a business has to

maximize its positive impact on society and minimize its negative impact

In the systems approach to management, an open system is usually thought of as having

much interaction with the external environment

Which of the following refers to a person's capacity to influence the behavior and attitudes of others?

power

While open discussion of an ethical issue may not eliminate all ethical problems in an organization, discussion will usually

promote trust and learning in an organization

The greater a person's exposure to unethical behavior, the greater is the likelihood that

the person will behave unethically.

With regard to leadership and management, most American companies today appear to be

under-led and over-managed

A __________orientation type of control system requires that employees learn and pledge to a specific type of conduct.

values