MANAGMENT QUIZ 2

When a manager treats employees as lazy, unmotivated, and in need of tight supervision, the employees eventually meet the manager's expectations by acting that way. According to Douglas McGregor, this is known as

A self-fulfilling prophecy.

_____ argued that people try to satisfy their lower-level needs and then progress upward to the higher-level needs

Abraham Maslow

In 1776, _____ discussed control and the principle of specialization with regard to manufacturing workers.

Adam Smith

In the context of the classical approaches to management, the systematic management approach led to widespread production efficiency.

False

Management could not emerge as a formal discipline even after the industrial revolution ended.

False

As a key element of _______ approach, the principle of the piecerate system primarily promoted the use of standardized workplaces that were hygienic and safe.

Frederick Taylor's

____ is a classical management approach that attempted to build into operations the specific procedures and processes that would ensure coordination of effort to achieve established goals and plans.

Systematic management

Which of the following is a drawback of the bureaucratic approach to management?

This approach does not accommodate rapid decision making and flexibility.

Change continually creates both new opportunities and new demands for lowering costs and for achieving greater innovation, quality, and speed.

True

Lillian Gilbreth focused on the human side of management and was interested in how job satisfaction motivated employees.

True

One of the fourteen principles of management identified by Henri Fayol was the subordination of individual interest to the general interest.

True

Research on sociotechnical systems theory was a precursor to the total quality management (TQM) movement.

True

if one does not anticipate change and adapt to it, one's firm will not thrive in a competitive business world.

True

Bureaucracy can be defined as

a classical management approach emphasizing a structured, formal network of relationships among specialized positions in the organization.

The values, goals, skills, and attitudes of managers and workers in an organization are examples of

contingencies

The _____ approach is aimed at understanding how psychological and social processes interact with the work situation to influence performance.

human relations

The opportunities for mass production created by the ______ spawned intense and systematic thought about management problems and issues.

industrial revolution

Which is the most basic human need, as suggested by Abraham Maslow?

physical

Which of Henri Fayol's 14 principles of management refers to keeping communications within the chain of command?

scalar chain

According to Abraham Maslow, the most advanced human need is for

self-actualization.