Managment Test 2 (ch 6 aand 8)

Benefits account for about _______ of compensation costs.

1/3

The strategic management process has how many steps

5 and feedback loop

________ is a control mechanism for making sure the right people do the right things at the right time.

A hierarchy of authority

Because sam is old, his boss says he won't be interviewed for a promotion. what HR legislation does this apply to

ADEA

______is a useful tool developed by the Boston Consulting Group that is used to evaluate strategic business units. These units are evaluated on the basis of business growth rates and market share

BCG Matrix

Getting anything on the internet is an example of what porter force

Bargaining Power of Buyers

Seth's company won't let him get part of his health insurance after he was fired. what HR legislation does this apply to

COBRA

What are the four types of companies regarding unions

Closed shop, union shop, agency shop, open shop

Katelyn and her supervisor discuss how the market is looking and how much of an increase in sales she believes is realistic and attainable for this year. What part of the performance management system is this

Define Performance

Workers who face discrimination in their jobs in the United States are best protected by ______ legislation.

EEO

_______ enforces antidiscrimination and other employment-related laws.

Equal Employment Opportunity (EEO) Commission

Mary gets paid less than her brother. what HR legislation does this apply to

Equal Pay Act

Compensation benefits, including a maximum workweek and minimum wage, are regulated under the _____

Fair Labor Standards Act of 1938

Bill gets paid 2 dollars less than minimum wage. what HR legislation does this apply to

Fair Minimum Wage Act

Susan's dad got diagnosed with a disease and she asks her boss for 12 weeks of unpaid leave to care for him. what HR legislation does this apply to

Family and Medical Leave Act

Mr. martin is in charge of the company's european markets.what structure does he belong to

Geographic Division

______ consists of the activities that managers perform to plan for, attract, develop, and retain an effective workforce.

Human resource management

________ is the process in which a neutral third party listens to both sides in a dispute, makes suggestions, and encourages them to agree on a solution

Mediation

Tyler has a discussion with his supervisor about how sales are going and whether or not it looks like he will make this year's budgeted sales figures. What part of the performance management system is this

Monitor and evaluate performance

Caroline's office was discovered to have a carcinogenic substance in it and she couldn't get back to her office for weeks. what HR legislation does this apply to

OSHA

Doug is given specific metrics that his department has to meet. What part of the training process is this

Objectives

Minimum health and safety requirements were established under the

Occupational Health and Safety Act (OSHA) of 1970

______ help employees to integrate and transition to new jobs by making them familiar with corporate policies, procedures, cultures, and politics by clarifying work-role expectations and responsibilities.

Onboarding programs

Incentives may fail to motivate employees because

One-shot rewards may have short-lived motivational impact, entitlement, too much emphasis on monetary rewards, too long a delay between performance and rewards

Nina won't give her employees health insurance benefits. what HR legislation does this apply to

Patient Protection and Affordable Care Act

Nancy received her bonus check when she beat her sales goals by 10%. What part of the performance management system is this

Provide conseequences

While Patricia's sales are strong, they do not appear to be in line with what she and her supervisor anticipated, so they are meeting to discuss how she can boost her sales in time to meet her goals. What part of the performance management system is this

Review performance

Dave and his partner are studying the strengths and weaknesses of their construction business, Ajax Construction, as well as researching the opportunities and threats in the external environment. Dave and his partner are conducting a

SWOT analysis

What tool helps gather information about the competitive environment to establish a grand strategy

SWOT analysis

______ should provide a realistic understanding of the organization in relation to its internal and external environments so that you can better formulate strategy in pursuit of the firm's mission.

SWOT analysis

Duncan got fired because he informed the SEC of possible fraud committed by his company's execs. what HR legislation does this apply to

Sarbanes-Oxley Act

Common purpose, coordinated effort, division of labor and hierarchy of authority are all a part of

Schein's Major Organizational Elements

what are the four categories of the BCG matrix

Stars, Cash Cows, Question Marks, and Dogs

TD Ameritrade prroviding customers with access to direct stock trading is an example of what porter force

Threat of Substitute Products

Apple music through itunes is an example of what porter force

Threat of new entrants

What are Porter's Five Forces?

Threat of new entrants, bargaining power of buyers, bargaining power of suppliers, threat of substitute products, competitor rivalry

The National Labor Relations Board enforces procedures whereby employees may vote to have _____

a union and for collective bargaining.

_____ culture has an external focus and values flexibility; it also responds quickly to changes in the marketplace.

adhocracy

ashlyn is an employee at an advertising agency whose corporate culture encourages employees to take risks and experiment with new ways of getting things done. juan carlos is an employee at a new entrepreneurial company. this company is characterized as being creative, producing innovative products, and being adaptable in the marketplace. these two are part of what culture

adhocracy

Workers must pay equivalent of union dues, but aren't required to join the union

agency shop

________ is the process in which a neutral third party listens to both parties in a dispute and makes a decision that the parties have agreed will be binding on them.

arbitration

Glen's department productivity is being reviewed by upper management after a sharp decrease from last year's levels. What part of the training process is this

assessment

The training process itself is comprised of five steps:

assessment, objectives, selection, implementation, evaluation.

A company offering highly specialized glass materials is an example of what porter force

bargaining power of suppliers

Mike gets a large paycheck compared to his coworkers because of the dangers with his job. What part of the compensation package is this

base pay

The question "What was the best idea you ever sold to a supervisor, teacher, peer, or subordinate?" would be used in which type of interview situation?

behavioral-description interview

Paul gets to collect pension when he retires because he's worked for the company so long. What part of the compensation package is this

benefits

Have good market share, but slow growth. Income can be used for other winners or potential winners are what on the bcg matrix

cash cows

what on the BCG matrix has high market share but low market growth rate

cash cows

______ culture has an internal focus and values flexibility rather than stability and control; it encourages collaboration among employees.

clan

mark is an employee at a regional airline company whose corporate culture encourages employees to collaborate and become involved to increase their job satisfaction. Edgar is an employee at a telecommunications company whose corporate culture devotes considerable resources to hiring and developing employees. these two are part of what culture

clan

what are the four main types of organizational cultures

clan, adhocracy, market, hierarchy

Employer may only hire workers for a job who are already in the union. what type of company is this

closed shop

_______ involves gathering information about your competitors' activities so that you can anticipate their moves and react appropriately. For example, you may attend a trade show to learn what types of new products and new iPhone apps your competitors are planning to launch in the next six months.

competitive intelligence

Ad with 'cool' apple guy vs. nerdy PC guy is an example of what porter force

competitor rivalry

According to Chester I. Barnard's classic definition, an organization is a system of

consciously coordinated activities or forces of two or more people.

______ is to keep the costs, and hence prices, of a product or service below those of competitors and to target a narrow market.

cost-focus

_____ is to keep the costs, and hence prices, of a product or service below those of competitors and to target a wide market.

cost-leadership

Porter's Four Competitive Strategies

cost-leadership, differentiation, cost-focus, focused-differentiation

Mr. Mack is the head of commercial accounts. what structure does she belong to

customer division

Grand strategy involving a reduction in efforts or scope

defensive

a recent successful company expansion but not wanting to spread the company too thin and cleaning house are both types of what grand strategy

defensive

An effective performance management system is comprised of four steps:

defining performance, monitoring and evaluating performance, reviewing performance, and providing consequences

Strategic positioning attempts means performing _______ activities from rivals, or performing _______ activities ________

different, similar activities differently

_______ is to offer products or services that are of unique and superior value compared with those of competitors but to target a wide market.

differentiation

In a ______ structure, people with diverse occupational specialties are put together in formal groups by similar products or services, customers or clients, or geographic regions.

divisional

what on the BCG matrix has low market share and low market growth rate

dogs

Greg, the CEO of Organic Market, wants managers and employees to instruct each other about the organization's chosen values and beliefs. Greg has encouraged the seasoned employees to retell stories about the company legends, and he plans on bringing back the monthly rewards. Greg is endeavoring to

embed company culture

What are the five steps of the strategic management process

establish the mission and vision, establish the grand strategy, formulate the strategic plans, carry out the strategic plans, and maintain strategic control.

Chuck reviews customer satisfaction data to determine if his employees are doing better in that area. What part of the training process is this

evaluation

For Megan's end-of-year performance appraisal, her supervisor solicited feedback from three of Megan's coworkers, the manager of the customer-service department, several of Megan's clients, and even a few employees in other departments with whom she worked recently. Megan's performance appraisal is an example of an employee survey. (True or false)

false

Marla, an employee for a government defense contractor, likes the strict culture that she finds with AeroDyno Industries, which supplies equipment parts to several military bases. There is very little focus on the external environment and little company flexibility due to the type of customers that AeroDyno serves. Because the product it sells needs little improvement and there is virtually no competition, AeroDyno Industries takes few risks. AeroDyno Industries is an example of an adhocracy culture. (true or false)

false, hierarchy

Strategic position emerges from three sources

few needs, many customers; broad needs, few customers; broad needs, many customers

______ strategy is to offer products or services that are of unique and superior value compared to those of competitors and to target a narrow market.

focused-differentiation

Organizations assess the reality they currently exist and compete in (this is step 2 in the strategic-management process) and use their findings to

formulate a strategy using tools like Porter's four competitive strategies, diversification and synergy, BCG matrix.

HR VP sarah is the top HR exec. what structure does she belong to

functional

In a _____ structure, people with similar occupational specialties are put together in formal groups

functional

After the assessment of the current reality, _________ explains how the organization's mission is to be accomplished.

grand strategy

Grand strategy involving increases in number of customers or clients, sales revenues, employees, etc.

growth

Product improvements and mergers are both types of what grand strategy

growth

What are the three common grand strategies

growth, stability, and defensive

_____ culture has an internal focus and values stability and control over flexibility; it has a formalized and structured work environment aimed at achieving effectiveness.

hierarchy

julia is an employee at a pharmaceutical company who's corporate culture institutes a variety of control mechanisms that measure efficiency, timeliness, and reliability in the creation and delivery of products. jessica is an employee at a computer company whos corporate culture is characterized by a formalized, structured work environment aimed at achieving effectiveness. these two are part of what culture

hierarchy

Connie is charged with deciding whether to have training classes conducted during the workday or to have training outside of work. What part of the training process is this

implementation

Doug earns a good paycheck but also gets commission based on his sales. What part of the compensation package is this

incentives

A ____________ determines, by observation and analysis, the basic elements of a job

job analysis

Once the fundamentals of a job are understood, then you can write a _________, which summarizes what the holder of the job does and how and why he or she does it.

job description

The four primary areas of U.S. legislation dealing with human resource management concern:

labor relations, compensation/benefits, health/ safety, equal employment opportunity.

Leela's Home Decorators believes that the demand for its services will expand greatly, because a real-estate developer has just purchased 100 acres in town. The developer is planning to build 1,000 condominium units on the property. The managers are ___

making a forecast

_______culture has a strong external focus and values stability and control; productivity and profits take precedence over employee development.

market

jayme is an employee at a real estate company. her company focuses on employee's ability to focus on the customer, react quickly, and deliver quality work on time. margo is an employee at an investment firm. her company focuses on productivity and profits over employee development and satisfaction. these two are part of what culture

market

what organizations have: - narrow span of control -specialized tasks -many rules and procedures -taller structure -centralized hierarchy of authority -formalized communication -few teams or task forces

mechanistic

Francis, who is starting a painting business, plans to write down the purpose of his painting business and his company's reason for being. Francis is writing his

mission statement

Describe lewin's model

motivate changes, change with new info/procedures, support/reifnorce the change

Ana is a teacher who became interested in helping adults in some of the poorer neighborhoods learn how to read. She plans to start a reading center in a low-income area to help residents with reading skills at no cost. Ana's center is an example of a(n)

nonprofit

A company dress code and award ceremonies would be part of

observable artifacts

computer-assisted instruction is usually a form of

off-the-job training

Workers may chose to join or not join a union

open shop

what organizations have: -few rules and procedures -many teams and task forces -decentralized hierarchy of authority -flatter structure -informal communication -wider span of control -shared tasks

organic

A(n) ______ is a system of consciously coordinated activities or forces of two or more people.

organization

______ is a system of shared beliefs and values that develops within an organization and guides the behavior of its members

organizational culture

_______appears as three levels: (1) observable artifacts, (2) espoused values, and (3) basic assumptions.

organizational culture

Stars are _____, according to the BCG matrix. Stars have included Apple and the diamond company DeBeers.

organizations with high growth and high market share which are definite keepers

Salaried executive, administrative, and professional employees are exempt from ______ rules.

overtime

_____ is the set of processes and managerial behaviors that involve defining, monitoring, measuring, evaluating, and providing consequences for performance expectations.

performance management

Mr wilson oversees the television division. what structure does he belong to

product

Risky new ventures of which some will take off, others will not, are what on the bcg matrix

question marks

what on the BCG matrix has high market growth rate but low market share

question marks

Applications, résumés, interviews, and employment tests are all ______ tools.

selection

Tom receives several proposals from training content delivery companies and considers each. What part of the training process is this

selection

What's the difference between a functional and divisional structure?

similar work specialties/skills vs. similar purpose/project

assistant to the president mr thompson has few rules, and low work specialization. what structure does he belong to

simple

Philip, a shift manager in a factory, has 40 employees on his shift that he directly supervises. The 40 workers who report directly to Philip represent his

span of control

most researchers agree upon what other things other than schein's elements as major organizational features

span of control; authority responsibility and delegation; and centralization versus decentralization of authority.

An R&D dept doing well but customer service having to catch up and a company trying to avoid growing to quickly are both types of what grand strategy

stability

Grand Strategy involving little or no change from the present condition

stability

Love Forever is a jewelry store that sells only one type of item: engagement and wedding rings. The management of Love Forever does not plan to branch out into selling different types of jewelry; the company has a reputation for being the go-to store to purchase wedding rings, and it plans to maintain which type of grand strategy?

stability

A hierarchy culture has an internal focus; it values ____ over flexibility.

stability/control

what on the BCG matrix has high market share and high market growth rate

stars

_____________ focus(es) on developing a comprehensive program for long-term success.

strategic planning

Jeff, the owner of The Toy Box (a toy store), has chosen his products carefully. They are all handmade of wood; none are cheap games made of cardboard and paper. He knows he will be selling his toys to both adults and children; for example, his expensive chess and backgammon sets are quite expensive because the board and pieces are all made of wood by local artists and craftsmen. He knows that his customer base will not include parents who are looking for an inexpensive toy for their children or to give as a birthday gift; there is another store in town that offers mass-produced games. As part of his marketing outreach, Jeff offers "game nights" where he sets up game boards and invites local teens and adults to take part in light-hearted competitions, where the winners receive a 10 percent discount to a game at the Toy Box. All of Jeff's activities are aimed at giving Jeff a sustainable competitive advantage through

strategic positioning

What is attempts to achieve sustainable competitive advantage by preserving what is distinctive about a company

strategic positioning

_______ attempts to achieve sustainable competitive advantage by preserving what is distinctive about a company.

strategic positioning

_______ is putting strategic plans into effect. This means dealing with roadblocks within the organization's structure and culture and seeing if the right people and control systems are available to execute the plans.

strategy implementation

SWOT analysis is what

strengths weakness opportunities threats

When managers and employees within the same department are brought together in cross-functional teams to solve particular problems, their company is using a

team-based design.

______ refers to educating technical and operational employees in how to better do their current jobs.

training

________ is the process of upgrading the skills of technical and operational employees.

training

A corporate culture is a defined set of shared, taken-for-granted implicit assumptions that a group holds and that determines how it perceives, thinks about, and reacts to its various environments. (true or false)

true

Mutual-benefit organizations are voluntary collectives whose purpose is to advance members' interests, while nonprofit organizations are formed to offer services to some clients, not to make a profit. (true or false)

true

Lewin's model of change 3 stages

unfreezing, changing, refreezing

Workers aren't required to be union members when hired for a job but must join the union within a specified time. what type of company is this

union shop

When the two newly hired analysts compared notes, they found that their interviews had been quite different. Each was long and involved, but the content of the questions varied based on previous employment and education. They confirmed that the company that hired them used ______ interviews.

unstructured

_____ is the chain of command

vertical hierarchy

A compensation package is comprised of three parts:

wages/salaries, incentives, benefits.

An organization's vision statement states _____.

what the company wants to become, where it wants to go strategically