MANG-201 Mid-Term Study Guide

Control Systems

__________ detect and correct significant variations, or discrepancies, in the results of plans and activities.

question marks

Startups in the Internet industry are often considered

guidance, support, and corrective feedback for day-to-day activities.

Supervisory leadership is behavior that provides

selling

What is the appropriate leadership style for an employee who is low in skills but is anxious to learn?

master

Threadless sets an annual budget for the next year after the end of the current year's holiday season. The process includes reviewing the current budget and setting goals for the next year. Since this annual budget includes all the major activities of Threadless, it is most likely a(n) __________ budget.

cost

Threadless switched to 100% on-demand printing, allowing vendors to print one shirt at a time (instead of bulk) and to send the shirt directly to customers. Threadless never has to actually touch the product, reducing its expenses. Which common measure of performance standards does this represent?

all

To become an effective manager, one should choose __________ of the four management functions and commit one hundred percent

Benchmarking

What process is used to assess how well one company's basic functions and skills compare with those of another company or set of companies?

leading

When Fair Oaks management shares its vision with its 300-plus employees and seeks feedback, it is able to influence employees and gain buy-in from them. Which managerial function is the company performing?

Differentiation is more likely to occur.

Which of the following is a danger to having a competitive culture where employees "own" their specific piece of the business?

limited time

Which of the following is most likely a reason Ava is satisficing?

following

Which of the following is not a leadership style?

The decision maker ended up making the decision.

Which of the following is true about the effects of the time pressure the group was facing?

standards

__________ are targets that establish desired performance levels, motivate performance, and serve as benchmarks against which to assess actual performance.

group maintenance behavior

__________ has a strong positive impact on follower satisfaction and motivation and also on leader effectiveness.

compete

"My business relationship with the Midwest sales rep has really deteriorated. We used to cooperate; now we __________," said the manager of the Southwest region. "And I blame our new control system. Every month, managers across the entire enterprise get profit and loss statements for all divisions and business units. We look at one another's performance and are less likely to help one another when we know that our business unit or division may suffer a loss in profitability as a result. After all, promotions, salary increases, and bonus pools are tied to our profitability."

organic

A(n) __________ organization depends heavily on an informal structure of employee networks.

1. Staff for Retail Locations 2. Vice President of Human Resources 3. President/CEO 4. Vice President of Marketing 5. Staff for Human Resources 6. Board of Directors 7. Staff for Marketing 8. Board of Directors 9. Vice President of Retail Locations 10. Staff for Human Resources

1. Myrna supports the work of Daniel and his team 2. Cassie ensures the company meets EEOC guidelines. 3. Colleen provides strategic planning for the organization. 4. Catherine is responsible for sales, promotion, and communication. 5. Stanley specializes in training and development. 6. Susan is the manager of a restaurant that purchases baked goods from the Cupcake Kingdom. 7. Juan reports to Catherine. 8. James is a senior executive with a local company. 9. Daniel oversees accounting and provides reports to VPs and the CEO. 10. Joel is responsible for job analysis and for screening résumés and candidates and for conducting initial interviews.

1. Quantity 2. Quality 3. Cost 4. Time Used

1. Number of Door Dash food deliveries in a week. Hint: volume of output. a. Quantity b. Cost c. Time used d. or Quality 2. Number of defective Apple watches produced during an 8-hour shift. Hint: defects. a. Quantity b. Cost c. Time used d. or Quality 3. Amount of jet fuel for a flight from Minneapolis to Los Angeles. Hint: dollar expenditure. a. Cost b. Time used c. Quantity d. Quality 4. Minutes it takes to restock the dairy cases in a supermarket. Hint: availability of product for retail sale. a. Cost b. Time used c. Quantity d. Quality

profit and loss statement

A(n) __________ is an itemized financial document of the income and the expenses of a company's operations.

star

A(n) __________ is the most desired position within the BCG matrix.

taking corrective action

After comparing performance to standards, what is Leo not doing?

bureaucratic; clan

Amy and Mike seem to be advocating that control be __________ while Leo believes it should be __________.

concurrent

Amy asks Leo why he does not "have people on the line manually checking batteries as we go?" What type of control is Amy advocating for?

competence; motivation

An employee's developmental level is a function of their __________ and __________.

principle of exception

Assume Leo's manufacturing line was producing close to the company's goals, but just slightly under. If Amy and Mike still complain about Leo's control of the line, they would be violating which of the following?

She quickly jumped to the solution of ordering an evacuation.

At the beginning of the video, Ava does not properly follow the third step of the formal decision-making process. What did she do wrong?

referent

Based on how attracted his followers were to his vision, what source of power did Chenault have at American Express?

dog; star

Currently, the companies Kodak and Google are examples of __________ and __________ positions, respectively.

long-term goal

Designing an affordable, energy-efficient car in the next four years is a

achievement-oriented

During the attacks of September 11, American Express lost 11 employees and suffered major damage to its headquarters. Chenault gathered his employees in Madison Square Garden and declared that the company was "sound" and "will overcome" the tragedy. Based on Path-Goal Theory, what style of leader behavior does this represent?

management has changed

Empowerment is important in organizations today because

low costs help increase your sales

Fair Oaks Farms' manure management, specifically the use of cow manure to power their facilities and fuel their milk tankers, is most closely related to which source of competitive advantage?

hierarchical

For organizations, the formal planning model is generally __________, with top-level strategies flowing down through the levels of the organization into more specific goals and plans.

wide

Freshii emphasizes a lean management structure. This means that span of control at Freshii is generally what?

Decentralized

Freshii headquarters uses a flat organization, which means decision making is more

In a mechanistic organization the source of guidance is rules, whereas in an organic organization the source of guidance is personal judgment.

Identify a difference between a mechanistic and an organic organization.

balance sheet

If you were conducting an audit of Threadless and wanted to know how much assets they have, you would most likely look at which of the following statements?

Decentralized

In __________ organizations, more decisions are made at lower levels of management.

delegation

In __________, new or additional responsibilities to a subordinate are assigned.

reduce the number of hierarchical layers.

In the context of a firm's vertical structure, a powerful trend for U.S. businesses over the past few decades has been to

flat

In the context of the vertical structure of a firm, a wide span of control builds a __________ organization with few reporting levels.

To continue their success, they should maintain a clear focus on both effectiveness and efficiency, especially while their company is experiencing such a high growth in sales.

Labyrinth is a new, very successful, brand of organic clothing recently introduced globally. The company is unique in the way it has collaborated with its suppliers and potential customers to bring the clothing to market. Labyrinth's founders have always focused on efficiency. What is the best advice you should give them, given the quick success they have had with Labyrinth?

relationship between empowerment and control

Leo believes that Amy and Mike's ideas will diminish the importance of which effective control system criteria?

participating

Michael Smith recently became the head coach of a professional curling team. While each member was highly skilled their enthusiasm for practices and games seemed to be lacking. What leadership style would be most effective in this situation?

top-level managers

Mike and Sue McCloskey are examples of

collaboration boosts performance

Mike and Sue McCloskey make sure to share their vision with their workforce, also known as the Fair Oaks family. They also welcome feedback on this vision. This allows for different sectors of the organization to be heard, and more closely work together. Which managerial challenge is this most closely related to?

seek to retain Nigel by increasing his salary by 25 percent.

Nigel said to his manager, "Tomas, I've received an unsolicited offer from a competitor. I've enjoyed my eight years here, and I'd like to stay. But the offered salary is 20 percent higher than my current salary. The other firm cited what I have learned this past year on the public works job as a particularly valuable skill." Nigel is a highly valued employee, and Tomas has been grooming him as his successor. If Tomas were to consider market rates as an important indicator of worth in responding to Nigel, Tomas would most likely

frontline

Operational planning is done by __________ managers.

Leading - Managers don't sit in their office - Communicating values to support customer service Organizing - Trader Joe's organizational chart - collaborative working environment Controlling - Promoting from within - Setting full-time pay to community median Planning - 70% of products are private label - Focus on upscale, premium products

The Four Functions of Management at Trader Joe's - Trader Joe's organizational chart - Managers don't sit in their office - Focus on upscale, premium products - Setting full-time pay to community median - collaborative working environment - Promoting from within - 70% of products are private label - Communicating values to support customer service

capital

The __________ budget is used for the cost of fixed assets like plants and equipment.

span of control

The __________ is the number of subordinates who report directly to an executive or supervisor.

Balance Sheet

The __________ shows the financial picture of a company at a given time.

telling involves higher levels of initiating structure.

The difference between the delegating and telling leadership styles is

Strategic

__________ leadership gives purpose and meaning to organizations by anticipating and envisioning a viable future for the organization and working with others to initiate changes that create such a future.

tactical

__________ planning involves a process of translating broad strategic goals and plans into specific goals and plans relevant to a particular portion of an organization.

operational

__________ planning is the process of identifying the specific procedures and processes required at lower levels of an organization.

Organizing

is assembling and coordinating the human, financial, physical, informational, and other resources needed to achieve goals.

authority to make the decision

is not an advantage to including the mayor and police chief in the decision-making process?

reward

A leader who has __________ power influences others because he or she controls valued benefits; people comply with the leader's wishes so as to receive those benefits.

low

A top management strategic plan has a __________ level of detail.

contingency

A(n) __________ plan specifies actions when initial plans fail or events in the external environment create sudden change.

outcome; roadmap

A goal provides a(n) __________ whereas a strategy provides a(n) __________.

Freshii is an organic organization.

Based on what you've learned about Freshii, which of the following would most likely be true?

charismatic

Chenault was a celebrity at American Express. He was dominant and self-confident, and created an aura of competence and success at the organization. Based on this, Chenault was most likely a(n) __________ leader.

transformational

Chenault was able to influence employees in a way that they pursued American Express's goals over their own self-interests. What type of leadership did this portray?

Strength of the Functional Structure: Opportunities for specialized training and in-depth skill development. Weakness of the Functional Structure: Coordination and integration between functions. Strength of the Divisional Structure: Can manage a wide variety of products, customers, and geographic regions. Weakness of the Divisional Structure: Managers are generalists, not specialists. Strength of the Matrix Structure: Employees work together across departments and functions. Weakness of the Matrix Structure: Confusion from having two bosses.

Organizational Structures - Opportunities for specialized training and in-depth skill development. - Coordination and integration between functions. - Can manage a wide variety of products, customers, and geographic regions. - Managers are generalists, not specialists. - Employees work together across departments and functions. -Confusion from having two bosses. 1. Strength of the Functional Structure 2. Strength of the Matrix Structure 3. Weakness of the Matrix Structure 4. Weakness of the Divisional Structure 5. Weakness of the Functional Structure 6. Strength of the Divisional Structure

top-level, middle-level, frontline, and team leader.

The four levels of managers found in large organizations are

dog

The least desired spot in the BCG Matrix is that of a(n)

positions in the firm and the way they are arranged.

The organization chart depicts the

discounting the future

The police chief mentions that unionized emergency personnel had already been deployed, so pulling them back would not be worth it. However, there may be long-term savings in pulling them back. If the police chief is looking solely at short-term costs and benefits, what type of decision-making bias would this represent?

Planning

The setting of Fair Oaks Farms' mission, vision, and goals is an example of which managerial function?

jobs are similar, and performance measures are comparable.

The span of control should be wide when

concurrent

Threadless receives immediate customer feedback on specific promotions through online orders. What type of control does this represent?