mang. final

Storming

1. Which of the following stages of group development is often characterized by a general lack of unity and uneven interaction patterns? a. storming b. norming c. performing d. forming e. reforming

neuroticism

10. _____ is the extent to which a person experiences anxiety or is poised, calm, resilient, and secure. a. Agreeableness b. Conscientiousness c. Neuroticism d. Extraversion e. Openness

making more resources available

11. Which of the following is a recommended method for controlling conflict? a. Changing established standards b. Making more resources available c. Hiring outsiders d. Initiating confrontation and compromise e. Increasing competition among individuals and teams

people and production

12. In the Managerial Grid, the ideal manager behavior is represented by a 9,9 "team" manager, who has high concern for both: a. structure and people. b. people and production. c. leadership and production. d. finances and operations. e. resources and products.

person-role

13. A large technology firm is opening a new office in a different country. When the management finds out that the work has been stalled, a young project manager, with high personal values, is asked to bribe a local official, in order to fix the delay. The project manager is likely to experience _____ conflict. a. person-role b. interrole c. intrasender d. intersender e. group-role

sent

14. In group role structure, the _____ role comprises the messages and cues that group members use to communicate their expectations to another member. a. enacted b. intrasender c. expected d. sent e. received

persuasion

15. Carolyn, a manager, discusses and reasons with the Board of Directors of her company until they agree to let her try her new strategic plan for a trial period. Carolyn is using _____ in the given situation. a. an obligation b. persuasion c. coercion d. inducement e. passive aggression

Content

16. Which of the following perspectives on motivation concerns "what" motivates people rather than "how" they are motivated? a. Reinforcement b. Process c. Content d. Equity e. Expectancy

physiological

17. According to Maslow, an individual is motivated first and foremost to satisfy _____ needs. a. security b. self-actualization c. physiological d. esteem e. belongingness

instrumental benefits

18. Ashish joined a country club, not because he enjoyed golf, but because it would develop his social skills, which are essential for climbing the corporate ladder. He joined for: a. interpersonal attraction. b. group activities. c. instrumental benefits. d. group goals. e. norms conformity

When she feels she is underpaid

19. Under which of the following circumstances will an employee feel a need deficiency? a. When she feels that her tasks are challenging b. When she receives recognition for a job well done c. When she feels she is underpaid d. When she is motivated to perform a job e. When she attains self-actualization

impression management

2. After oil prices hit record highs and the oil companies made record profits, some of the oil company's CEOs appeared on the Today show to explain their business to consumers. This is an example of: a. creation of an obligation. b. impression management. c. initiating structure. d. persuasion. e. inducement

compressed work schedule

20. Working a full forty-hour week in fewer than the traditional five days is called as _____. a. job sharing b. flexitime c. nine-eighty schedule d. compressed work schedule e. flexible work schedule

Openness

21. _____ refers to a person's rigidity of beliefs and range of interests. a. Self-efficacy b. Openness c. Self-monitoring d. Risk propensity e. Machiavellianism

Effort

22. Identify the contribution made by an individual to a psychological contract. a. Job security b. Recognition c. Pay d. Effort e. Benefit

intergroup conflict between marketing and production.

23. Honda Motor Company's plant outside Columbus, Ohio, manufactures cars of all sizes, from the small Civic to the large Element, and they are all built on the same assembly line. This flexible manufacturing setup allows Honda to adapt rapidly to consumers' desires. It should also decrease: a. intergroup conflict between marketing and production. b. intragroup conflict between marketing and production. c. interpersonal conflict between workers in marketing and those in production. d. conflict between the organization and its environment. e. interorganizational conflict between Honda and its suppliers.

confrontation

24. Interpersonal problem solving refers to the resolution of conflict using _____. a. avoidance b. smoothing c. compromise d. confrontation e. negotiation

placing employee groups in competitive situations

25. Managers can stimulate conflict by: a. focusing employee attention on superordinate goals. b. matching personalities and work habits of employees. c. placing employee groups in competitive situations. d. expanding the resource base of the organization. e. enhancing coordination of interdependence.

referent

3. _____ power is primarily based on identification, imitation, loyalty, or charisma. a. Referent b. Legitimate c. Coercive d. Reward e. Expert

role overload

4. When a manager gives an employee several major assignments at once, thereby increasing the person's regular workload, the employee is most likely to experience _____. a. role ambiguity b. role conformity c. role overload d. role conflict e. role generalization

fixed-interval

5. Monthly paychecks are examples of reinforcements provided at a _____ schedule. a. Random b. Fixed-interval c. Fixed-ratio d. Variable-ratio e. Variable-interval

legitimate

6. Sam, the CEO of a company, has the power to take decisions related to resource allocations. His power is mainly derived from his position in the company. Which power is best demonstrated in the given scenario? a. Coercive b. Reward c. Legitimate d. Expert e. Referent

interpersonal conflict

7. Emily thinks Alex is a narcissist who only wants to talk about himself, and therefore tries to avoid him. They have: a. intergroup conflict. b. pooled interdependencies. c. interpersonal conflict. d. person-role conflict. e. sequential interdependencies.

affiliation

8. Brianne, a graduate engineer, prefers to work in a job that provides her the opportunity to interact with people and make new friends on the job. Brianne has a need for _____. a. achievement b. affiliation c. power d. esteem e. security

a highly authoritarian personality

9. Jessica, a university student, accepts everything Prof. Hendricks has to say solely because he is the professor. It can be inferred that Jessica has _____. a. high self-esteem b. internal locus of control c. low self-efficacy d. a highly authoritarian personality e. a high risk propensity