MAR3203 Exam 2 Study Plan

How do you open a blank project using Microsoft​ Project? A. ​File|New B. ​File|Open C. ​Project|New D. ​File|Blank

A. File/New

Which of the following is NOT an example of​ technology's impact on the financial services​ industry? A. RFID B. electronic funds transfer C. Internet stock trading D. debit cards

A. RFID

Which of the following activities does NOT belong to the controlling phase of project​ management? A. define the project B. monitor​ resources, costs,​ quality, and budgets C. revise plans D. shift resources

A. define the project

Which of the following approaches may use subcontracting to accommodate excess​ demand? A. following demand with incremental expansion B. leading demand with incremental expansion C. leading demand with a​ one-step expansion D. Subcontracting should never be used to accommodate excess demand.

A. following demand with incremental expansion

Which of the following is NOT true about Gantt​ charts? A. Gantt charts adequately illustrate the interrelationships between the activities and the resources. B. Gantt charts are​ low-cost means of helping managers make sure that activities are planned. C. Gantt charts also can be used for scheduling repetitive operations. D. Gantt charts are planning charts used to schedule resources and allocate time.

A. gantt charts adequately illustrate the interrelationships between the activities and the resources

The most aggressive and risky approach to capacity planning is A. leading demand with​ one-step expansion. B. attempts to have an average capacity that straddles demand with incremental expansion. C. lagging demand with incremental expansion. D. leading demand with incremental expansion.

A. leading demand with one step expansion

Which of the following is a direct responsibility of the project​ manager? A. making sure that the people assigned to the project receive the​ motivation, direction, and information needed to do their jobs B. performing all of the activities in the project C. calculating completion probabilities for all tasks in the project D. drawing the network diagram

A. making sure that the people assigned to the project receive motivation, direction, and information needed to do their jobs

Which of these statements is NOT true about project​ scheduling? A. Project scheduling helps make better use of resources by identifying the​ non-critical paths through the network. B. Project scheduling encourages the setting of realistic time and cost estimates for each activity. C. Project scheduling shows the relationship of each activity to others. D. Project scheduling identifies the precedence relationships among activities.

A. project scheduling helps make better use of resources by identifying the non-critical paths through the network

Which service strategy describes structuring services so customers must go where the service is​ offered? A. Separation B. Modules C. Structure D. Focus

A. separation

Which of the following is an advantage of PERT and​ CPM? A. Straightforward concept and not mathematically complex. B. Precedence relationships must be specified and networked together. C. Project activities have to be clearly​ defined, independent, and stable in their relationships. D. Useful in monitoring only schedules.

A. straightforward concept and not mathematically complex

Which of the following is a limitation of PERT and​ CPM? A. There is the inherent danger of placing too much emphasis on the critical path. B. They are applicable to only a narrow variety of projects and industries. C. The graphical nature of a network delays comprehension of the activity​ list's interrelationships. D. They can be used only to monitor schedules.

A. there is the inherent danger of placing too much emphasis on the critical path

In many​ applications, human quality inspectors can be replaced effectively by A. vision systems. B. automated storage and retrieval systems. C. FMS. D. RFID tags

A. vision sysyems

What is an electronically guided and controlled cart used to move​ materials? A. CNC B. AGV C. AIS D. RFID

B. AGV

Which of the following is NOT true regarding PERT and​ CPM? A. Time estimates are subject to fudging by managers. B. Managers only need to closely monitor the critical path. Your answer is correct. C. PERT and CPM are useful when controlling large projects. D. PERT and CPM are useful in monitoring costs.

B. Managers only need to closely monitor the critical path

Which of the following does NOT belong to the planning phase of project​ management? A. goal setting B. monitoring resources C. team organization D. defining the project

B. Monitoring resources

The three phases involved in the management of large projects are A. ​scheduling, designing, and operating. B. ​planning, scheduling, and controlling. C. ​planning, scheduling, and evaluating. D. ​scheduling, operating, and evaluating.

B. Planning, scheduling, and controlling

Which column in Microsoft Project defines the precedence relationships among the​ activities? A. successors B. predecessors C. order D. relations

B. Predecessors

Which of the following is an example of​ technology's impact on​ wholesale/retail trade​ industry? A. automatic toll booths B. ​bar-coded data C. interactive TV D. automatic teller machines

B. bar coded data

Which of the following is NOT a technique that allows managers to​ plan, schedule, and control​ projects? A. Gantt charts B. ​Factor-rating method C. CPM D. PERT

B. factor rating method

A fast food restaurant is an example of A. high customization and high degree of labor. B. low customization and low degree of labor. C. high customization and low degree of labor. D. low customization and high degree of labor.

B. low customization and low degree of labor

Which of the following activities are NOT part of project​ scheduling? A. Compute resources needed at each stage of production. B. Make sure all necessary activities are finished in proper sequence and on time. C. Chart separate schedules for personnel needs by type of skill and materials needs. D. Decide how long each activity will take.

B. make sure all necessary activities are finished in proper sequence and on time

Gantt charts are A. not widely used. B. planning charts used to schedule resources and allocate time. C. not easy to understand. D. widely used network techniques.

B. planning charts used to schedule resources and allocate time

What is the fundamental rethinking of business processes to bring about dramatic improvements in​ performance? A. process design B. process redesign C. process analysis D. process strategy

B. process redesign

Which of the following statements is NOT true regarding process​ redesign? A. Process redesign also focuses on those activities that cross functional lines. B. Process redesign is also called process reinvention. C. Effective process redesign works only if the basic process and its objectives are reexamined. D. Process redesign is also called process reengineering.

B. process redesign i s also called process reinvention

Which of the quadrants in the service process matrix has high labor intensity and high​ customization? A. service shop B. professional service C. service factory D. mass service

B. professional service

In​ manufacturing, excess capacity can be used to A. do more​ setups, lengthen production​ runs, and drive down inventory costs. B. do fewer​ setups, shorten production​ runs, and drive down inventory costs. C. do more​ setups, shorten production​ runs, and drive down inventory costs. D. do fewer​ setups, lengthen production​ runs, and drive down inventory costs.

C. do more setups, shorten production runs, ...

What is the ability to respond with little penalty in​ time, cost, or customer​ value? A. mass customization B. repetitive process C. flexibility D. postponement

C. flexibility

What is a drawing of the movement of​ material, product or​ people? A. RFID B. AIS C. flowchart D. process chart

C. flow chart

Which of the following approaches makes new capacity a larger increase at the beginning of the​ period? A. lagging demand with incremental expansion B. leading demand with incremental expansion C. leading demand with a​ one-step expansion D. attempts to have an average capacity that straddles demand with incremental expansion

C. leading demand with a one step expansion

What does Microsoft Project call an​ activity? A. event B. job C. task D. goal

C. task

Which statement best represents the impact of technology advancements for service and manufacturing​ industries? A. Technology advancements have not improved productivity in service industries B. Technology advancements have not improved productivity in manufacturing industries C. Technology advancements have improved productivity in service and manufacturing industries D. Technology advancements have increased labor hours in service and manufacturing industries

C. technology advancements have improved productivity..

The project organization may be LESS helpful when A. the project cuts across organizational lines. B. the work contains complex interrelated tasks requiring specialized skills. C. the job is familiar to the existing organization. D. work tasks can be defined with a specific goal and deadline.

C. the job is familiar to the existing organization

Which of the following is a requirement to be able to compute expected monetary​ value? A. each decision alternative needs at least two states of nature B. each state of nature is equally likely to occur C. the probability of each state of nature is known D. the probability of each decision alternative is known

C. the probability of each state of nature is known

Which of the following statements is NOT true regarding the process analysis​ tools? A. Service blueprinting is designed to help focus on the customer interaction part of the process. B. A process chart is different than a flowchart. C. ​Time-function mapping extends​ value-stream mapping to include suppliers. D. Process mapping is another name for​ time-function mapping.

C. time function mapping extends value stream mapping to include suppliers

What is the most popular example of specialized software for managing​ projects? A. Project Apple B. Microsoft Management Tool C. ​PERT/CPM+ D. Microsoft Project

D. Microsoft Project

Among the​ following, critical path and slack time analysis MOST help A. highlight relationships among project activities. B. managers define the project activities. C. point out who is responsible for various activities. D. pinpoint activities that need to be closely watched.

D. Pinpoint activities that need to be closely watched

Which of the following statements is NOT​ true? A. Selection of a particular process strategy requires decisions about equipment and technology. B. The selection of equipment requires considering​ cost, cash​ flow, market​ stability, quality,​ capacity, and flexibility. C. Selecting the best equipment requires understanding the specific industry and available processes and technology. D. Adding flexibility to the production process can be a major competitive advantage. Building flexibility into a production process is usually​ inexpensive, but difficult.

D. adding flexibility to the production process can be a major...

Which of the following is NOT an example of an advancement of service​ technology? A. Retinal security scanners at airports B. Automatic teller machines​ (ATMs) at banks C. Electronic​ check-in/check-out at hotels D. All of the above are examples of advancements of service technology

D. all of the above

What types of processes are often neglected with regard to process​ re-design? A. Automated processes B. Expensive processes C. Reengineered processes D. ​Cross-functional processes

D. cross functional processes

What is a key characteristic of a project that is​ well-defined? A. Introduction of new technology B. Flexibility in the project scheduling C. Active collaboration and constant feedback D. Extensive initial planning and careful scheduling

D. extensive initial planning and careful scheduling

Which of the following is NOT a tool for process analysis and​ design? A. flowchart B. process mapping C. process chart D. Pareto chart

D. pareto chart

Computerized​ PERT/CPM reports and charts do NOT include A. detailed cost breakdowns for each task. B. variance reports. C. cost distribution tables. D. probability estimates for​ on-time completion.

D. probability estimates for on time completion

What is a flowchart with time added on the horizontal​ axis? A. service blueprinting B. process chart C. CNC D. process mapping

D. process mapping

Which of the following is NOT part of project​ controlling? A. close monitoring of​ resources, costs,​ quality, and budgets B. shifting resources to where they are needed most C. using a feedback loop to revise the project plan D. sequencing and allotting time to all project activities

D. sequencing and allotting time to all project activities

Which of the following is NOT a production technology that enhances production and​ productivity? A. process control B. vision systems C. automatic identification systems D. service blueprinting

D. service blueprinting

Which of the quadrants in the service process matrix has low labor intensity and low​ customization? A. mass service B. service shop C. professional service D. service factory

D. service factory

Which of the following is the THIRD level in work breakdown structure​ (WBS)? A. major tasks in the project B. activities to be completed C. project D. subtasks in major tasks

D. subtasks in major tasks

What company has used process flexibility to allow it to become the industry leader at responding to market dynamics by modifying production volume and product​ mix? A. Honda B. Toyota C. Walmart D. Harley Davidson

Honda

An agile approach to project controlling works best for which of the following project​ types? A. Projects with known constraints B. ​Ill-defined C. ​Well-defined D. Projects with established specifications

Ill-defined