MBAV 610

Using the Internet to buy or sell goods is called: Select one: A.e-commerce. B.an extranet. C.e-government. D.an intranet. E.e-business

A.e-commerce.

All of the following describe the effects of globalization except: Select one: A.increases in transaction costs. B.significant decreases in operating costs. C.reduction of labor costs through outsourcing. D.replication of business models in multiple countries. E.ability to find low-cost suppliers.

A.increases in transaction costs.

Converting raw data into a more meaningful form is called: Select one: A.processing. B.feedback. C.capturing. D.organizing. E.analysis

A.processing.

Which of the following tools would you use to evaluate and choose a collaboration tool for your organization? Select one: A. Cloud collaboration B. The time/space collaboration and social tool matrix C. IBM Notes D. The collaboration matrix E. Virtual meeting system

B. The time/space collaboration and social tool matrix

________ is a collaboration tool that supports remote (different place), synchronous (same time) collaboration. Select one: A. A wall display B. Video conferencing C. E-mail D. A virtual world E. A MUD

B. Video conferencing

The principal liaison between the information systems groups and the rest of the organization is a(n): Select one: A. information systems manager. B. systems analyst. C. CIO. D. programmer. E. CTO.

B. systems analyst.

Which of the following resulted in a Christmas Eve outage for millions of Netflix customers? Select one: A.A blackout at Netflix's primary data center B.A failure of Amazon's cloud computing service C.A hacking attack D.A failure of Netflix's recommendation engine software E.A bug in Netflix's credit card processing system

B.A failure of Amazon's cloud computing service

A ________ is a senior manager who oversees the use of IT in the firm. Select one: A.CTO B.CIO C.CFO D.CKO E.CEO

B.CIO

Which of the following would you use to forecast trends in your supplier's industry that could affect your firm over the next five years? Select one: A.DSS B.ESS C.MIS D.KMS E.TPS

B.ESS

A colleague at work takes small amounts of office supplies for her own personal use, saying that this is a tiny loss to the company. You tell her that if everyone were to take office supplies, then the loss would no longer be minimal. Your rationale expresses which of the following ethical principles? Select one: A.The slippery-slope rule B.Kant's Categorical Imperative C.The Golden Rule D.The Risk Aversion Principle E.The "No free lunch" rule

B.Kant's Categorical Imperative

The ability to offer individually tailored products or services using the same production resources as bulk production is known as: Select one: A.mass marketing. B.micromarketing. C.mass customization. D.niche customization. E.micro customization

C.mass customization.

When a cookie is created during a website visit, it is stored: Select one: A.on the website's server. B.on the ISP's servers. C.on the hard drive of the visitor's computer. D.in the browser's application settings. E.nowhere, because they are only used during a visit and are discarded once a visitor leaves the website.

C.on the hard drive of the visitor's computer

The ________ is a feature of the GDPR that allows individuals to have their personal information removed from social network and search sites. Select one: A.right to opt-in to data collection B.right to opt-out of data collection C.right to be forgotten D.right to do not track E.right to a safe harbor

C.right to be forgotten

________ is a feature of social institutions that means mechanisms are in place to determine responsibility for an action. Select one: A.The judicial system B.Liability C.Due process D.Accountability E.The courts of appeal

D.Accountability

Which of the following is the most common reason that business systems fail? Select one: A.Facilities failures B.Software bugs C.Hardware failures D.Data quality E.Software errors

D.Data quality

Which of the following terms refers to significant disparities in access to computers and the Internet among different social groups and different locations? Select one: A.CVS B.Digital divide C.RSI D.Technostress E.CTS

Digital divide

Question text Which type of system integrates supplier, manufacturer, distributor, and customer logistics processes? Select one: A. Transaction processing system B. Enterprise planning system C. Collaborative distribution system D. Reverse logistics system E. Supply chain management system

E. Supply chain management system

How much did American businesses spend on information systems hardware, software, and telecommunications equipment in 2017? Select one: A.About $100 billion B.About $100 million C.About $1 billion D.About $10 trillion E.About $1 trillion

E.About $1 trillion

Advertisers use ________ in order to display more relevant ads based on a user's search and browsing history. Select one: A.Web bugs B.NORA C.intelligent agents D.FIP principles E.behavioral targeting

E.behavioral targeting

Information systems enhance core competencies by: Select one: A.creating educational opportunities for management. B.allowing operational employees to interact with management. C.fostering synergies among departments. D.providing better reporting facilities. E.encouraging the sharing of knowledge across business units.

E.encouraging the sharing of knowledge across business units.

Which of the following best describes Immanuel Kant's categorical imperative? Select one: A.You should act towards others as you would like them to act towards you. B.One can put values in rank order and understand the consequences of various courses of action. C.If an action is not right for everyone to take, it is not right for anyone to take. D.One should take the action that produces the least harm or incurs the least cost. E.If an action cannot be taken repeatedly, then it is not right to be taken at any time.

If an action is not right for everyone to take, it is not right for anyone to take.

The parts of an organization's infrastructure, human resources, technology, and procurement that make the delivery of the firm's products or services possible are known as ________ activities. Select one: A.service B.support C.primary D.auxiliary E.secondary

B.support

Which of the following types of system would you use to manage relationships with your customers? Select one: A. CLE B. MIS C. CRM D. CLU E. KMS

C. CRM

Which of the following is not one of the current changes taking place in information systems technology? Select one: A.Increased usage of data generated by the Internet of Things B.Growing business use of big data C.Growth in the PC platform D.Emerging mobile digital platform E.Growth in cloud computing

C. Growth in the PC platform

Producing a bill of materials is a business process in which of the following functional areas? Select one: A. Research and development B. Finance and accounting C. Sales and marketing D. Manufacturing and production E. Human resources

C. Sales and marketing

Which model is used to describe the interaction of external forces that affect an organization's strategy and ability to compete? Select one: A.Agency costs model B.Demand control model C.Competitive forces model D.Competitive advantage model E.Network economics model

C.Competitive forces model

Which of the following is a primary drawback to the "do anything anywhere" work environment? Select one: A.It makes work environments less pleasant. B.It leads to employees being paid less for the total amount of work performed. C.It blurs the traditional boundaries between work and family time. D.It creates a digital divide. E.It centralizes power at corporate headquarters.

C.It blurs the traditional boundaries between work and family time.

Which of the following would you use to consolidate the relevant knowledge and experience in the firm and make it available to improve business processes and management decision making? Select one: A.An extranet B.CRM C.KMS D.TPS E.MIS

C.KMS

Which of the following deals with behavioral issues as well as technical issues surrounding the development, use, and impact of information systems used by managers and employees in the firm? Select one: A.Business processes B.Information technology infrastructure C.Management information systems D.Information systems architecture E.Information systems literacy

C.Management information systems

All of the following are IT-enabled products and services providing competitive advantage except: Select one: A.Apple's iTunes. B.Amazon's one-click shopping. C.Nike's use of celebrities to market their products. D.PayPal's online person-to-person payment system. E.Ping's golf club customization.

C.Nike's use of celebrities to market their products.

Which of the following decisions requires knowledge based on collaboration and interaction? Select one: A.How long will it take to manufacture this product? B.How can we produce this product more cheaply? C.Which product design is the most efficient for the user in terms of energy use? D.In which geographical locations are our products garnering the most sales? E.Should we work with outside vendors on new products and services?

E.Should we work with outside vendors on new products and services?

In network economics, the value of a commercial software vendor's software products: Select one: A.is unrelated to the number of people that use them. B.increases due to higher marginal gain in output. C.decreases according to the law of diminishing returns. D.decreases as more people use them. E.increases as more people use them.

E.increases as more people use them

Redesigning and automating business processes can be seen as a double-edged sword because: Select one: A.reliance on technology results in the loss of hands-on knowledge. B.increases in efficiency may be accompanied by poor data quality. C.support for middle-management decision making may be offset by poor data quality. D.it can concentrate power in the hands of senior executives. E.increases in efficiency may be accompanied by job losses.

E.increases in efficiency may be accompanied by job losses.

The Internet increases the bargaining power of customers by: Select one: A.enabling the development of new services. B.making more products available. C.creating new opportunities for building loyal customer bases. D.lowering transaction costs. E.making information available to everyone.

E.making information available to everyone.

A firm can exercise greater control over its suppliers by having: Select one: A.global suppliers. B.local suppliers. C.fewer suppliers. D.only a single supplier. E.more suppliers

E.more suppliers.

All of the following are examples of environmental actors in an information system except: Select one: A.competitors. B.regulatory agencies. C.customers. D.suppliers. E.sales force.

E.sales force.

Which of the following is not one of the IT innovations changing the world of business today? Select one: A.Cloud computing B.The mobile digital platform C.Business intelligence D.Big data E.IoT

A.Cloud computing

Which of the following is a support activity in a firm's value chain? Select one: A.Technology B.Operations C.Sales and marketing D.Inbound logistics E.Service

A.Technology

Approximately how much revenue was generated by e-commerce in 2017? Select one: A.About $1 trillion B.About $700 billion C.About $229 billion D.About $2 trillion E.About $180 billion

B.About $700 billion

What is the most important function of an enterprise application? Select one: A.Enabling inventory and supply chain management B.Enabling business functions and departments to share information C.Enabling a company to work collaboratively with customers and suppliers D.Enabling cost-effective e-business processes E.Increasing speed of communicating

B.Enabling business functions and departments to share information

Which of the following is a routine question that might be answered by an MIS system? Select one: A. Estimating the effect of changing costs of supplies B. Creating a new product C. Forecasting new industry trends D. Compare planned to actual sales for each quarter E. Calculating the best trucking routes for product delivery

D. Compare planned to actual sales for each quarter

Which of the following systems is designed to span functional areas, focus on executing business processes across the firm, and include all levels of management? Select one: A. MIS B. DSS C. CRM D. Enterprise applications E. SCM

D. Enterprise applications

A(n) ________ is typically a major source of data for other systems. Select one: A. MIS B. KMS C. ESS D. TPS E. DSS

D. TPS

A(n) ________ system collects data from various key business processes and stores the data in a single, comprehensive data repository, usable by other parts of the business. Select one: A. automatic reporting B. knowledge management C. management information D. enterprise E. transaction processing

D. enterprise

Which type of information system would you use to forecast the return on investment if your firm planned to switch to a new supplier that offered products at a lower cost? Select one: A.TPS B.ESS C.CRM D.MIS E.DSS

E.DSS

All of the following are examples of business intelligence systems except a system that: Select one: A. tracks the flows of materials in a factory. B. addresses nonroutine decisions. C. focuses on problems that are unique and rapidly changing. D. compares total annual sales figures for specific products to planned targets. E. summarizes and reports on a company's basic operations.

A. tracks the flows of materials in a factory.

Which of the following adjusts copyright laws to the Internet age by making it illegal to circumvent technology-based protections of copyrighted materials? Select one: A.Digital Millennium Copyright Act B.Computer Software Copyright Act C.Freedom of Information Act D.Privacy Act E.Electronic Communications Privacy Act

A.Digital Millennium Copyright Act

Which of the following types of systems typically use a digital dashboard to display an array of charts and graphs of a business's key performance indicators? Select one: A.ESS B.SCM C.MIS D.CRM E.TPS

A.ESS

Which of the following best describes the effect that new information technology has on society? Select one: A.It has a ripple effect, raising new ethical, social, and political issues. B.It has a waterfall effect in raising ever more complex ethical issues. C.It has a dampening effect on the discourse of business ethics. D.It is beneficial for society as a whole, while raising dilemmas for consumers. E.It has a magnifying effect, creating increasing numbers of ethical issues.

A.It has a ripple effect, raising new ethical, social, and political issues.

The interaction between information technology and organizations is influenced: Select one: A.by many factors, including structure, politics, culture, and environment. B.by the development of new information technologies. C.solely by the decision making of middle and senior managers. D.by two main macroeconomic forces: capital and labor. E.by the rate of growth of the organization.

A.by many factors, including structure, politics, culture, and environment.

Which of the following is an example of a cross-functional business process? Select one: A.Paying creditors B.Fulfilling a customer order C.Identifying customers D.Shipping a product E.Hiring employees

B.Fulfilling a customer order

Which of the following is not one of the six strategic business objectives of information systems? Select one: A.Improved decision making B.Improved community relations C.Competitive advantage D.New products and services E.Survival

B.Improved community relations

Which of the following is a data analysis technology that finds hidden connections between data in disparate sources? Select one: A.FIP B.NORA C.COPPA D.HIPAA E.Spyware

B.NORA

Which of the following is an example of raw data from an automobile manufacturer? Select one: A.An average sale price of $25,500 for all Subaru Outbacks sold during July 2017 in Mohegan Lake, New York B.One Subaru Outback sold July 27, 20176 in Mohegan Lake, New York for $24,000 C.1,200 Subaru Outbacks sold during the first quarter 2017 in New York D.An average of 120 Subarus sold daily in New York in 2017 E.Annual sales of Subaru Outbacks increased 5.3 percent

B.One Subaru Outback sold July 27, 20176 in Mohegan Lake, New York for $24,000

To make sure they stock clothes that their customers will purchase, a department store implements a new application that analyzes spending levels at their stores and cross-references this data to popular clothing styles. Which of the following business objectives is this information intended to support? Select one: A.Customer intimacy B.Operational excellence C.Improved decision making D.Survival E.New products and services

B.Operational excellence

Which of the following types of system enables management to make better decisions regarding their suppliers? Select one: A.MIS B.SCM C.KMS D.TPS E.ERP

B.SCM

A firm that must invest in new information systems capabilities in order to comply with federal legislation is investing to achieve which business objective? Select one: A.Customer intimacy B.Survival C.Operational excellence D.Creation of new products E.Improved decision making

B.Survival

Which of the following is a global network that uses universal standards to connect millions of different networks around the world? Select one: A.Verizon B.The Internet C.The World Wide Web D.An intranet E.An extranet

B.The Internet

Which of the following is a service provided by the Internet that uses universally accepted standards for storing, retrieving, formatting, and displaying information in a page format? Select one: A.E-mail B.The World Wide Web C.FTP D.HTML E.An extranet

B.The World Wide Web

Which of the following statements about digital firms is not true? Select one: A.In digital firms, time shifting and space shifting are the norm. B.Today, most firms are fully digital. C.Digital firms have more flexibility to survive in turbulent times. D.Digital firms sense and respond to their environments more rapidly than traditional firms. E.Digital firms offer extraordinary opportunities for flexible global organization and management.

B.Today, most firms are fully digital.

Which of the following technologies disrupted the traditional publishing industry? Select one: A.e-mail B.World Wide Web C.Instant messaging D.Digital photography E.PCs

B.World Wide Web

Walmart's continuous replenishment system is an example of a firm using information systems to: Select one: A.develop synergies. B.achieve low-cost leadership. C.strengthen ties to its customers. D.simplify the industry value chain. E.focus on market niche.

B.achieve low-cost leadership.

In ________, digital technology and the Internet are used to execute the major business processes in the enterprise. Select one: A.e-commerce B.e-business C.enterprise applications D.MIS E.SCM

B.e-business

CVS refers to: Select one: A.a business practice that attempts to evaluate the intangible values of computer systems. B.eyestrain related to computer display screen use. C.a type of antivirus protection software. D.wrist injuries brought about by incorrect hand position when using a keyboard. E.carpal vision syndrome.

B.eyestrain related to computer display screen use.

n environmental scanning, a firm may use information systems to: Select one: A.develop a unified organizational culture. B.identify external events that may affect it. C.analyze the performance of its intranet. D.keep track of the temperature within its data centers. E.transform inputs into products and services.

B.identify external events that may affect it.

Networking and telecommunications technologies, along with computer hardware, software, data management technology, and the people required to run and manage them, constitute an organization's: Select one: A.data management environment. B.information technology (IT) infrastructure. C.culture. D.information system. E.networked environment.

B.information technology (IT) infrastructure.

rder fulfillment involves all of the following business processes except: Select one: A.checking the customer's credit. B.making customers aware of the product. C.shipping the product. D.assembling the product. E.submitting the order.

B.making customers aware of the product.

According to the ________ definition of organizations, an organization is seen as a means by which capital and labor are transformed by the organization into outputs to the environment. Select one: A.psychological B.microeconomic C.behavioral D.macroeconomic E.sociotechnical

B.microeconomic

The three principal levels within a business organization hierarchy are: Select one: A.senior management, data workers, and service workers. B.senior management, operational management, and information systems. C.senior management, middle management, and operational management. D.senior management, operational management, and service workers. E.senior management, middle management, and service workers.

C. senior management, middle management, and operational management.

You manage the IT department at a small startup Internet advertiser. You need to set up an inexpensive system that allows customers to see real-time statistics such as views and click-throughs about their current banner ads. Which type of system will most efficiently provide a solution? Select one: A.CRM B.MIS C. ExtranetD.Intranet E.Enterprise system

C. ExtranetD.Intranet

Which of the following may lead to competitive advantage?1. New products, services, and business models;2. Charging less for superior products;3. Responding to customers in real time Select one: A.2 and 3 B.1 and 3 C.1, 2, and 3 D.1 and 2 E.1 only

C.1, 2, and 3

________ allows you to communicate with avatars using text messaging. Select one: A.Screen sharing B.A large audience Webinar C.A virtual world D.Collaborative writing E.Telepresence

C.A virtual world

Which of the following is not a major feature of organizations that impacts the use of information systems? Select one: A.Structure of the organization B.Environments C.Agency costs D.Leadership styles E.Business processes

C.Agency costs

Which of the following is a private corporate network extended to authorized users outside the organization? Select one: A.The World Wide Web B.An intranet C.An extranet D.The Internet E.FTP

C.An extranet

Which of the following were involved in what has been called the patent trial of the century? Select one: A.Microsoft and Facebook B.Microsoft and Symantec C.Apple and Samsung D.Apple and Hewlett-Packard E.Apple and Microsoft

C.Apple and Samsung

Which of the following is an example of a business using information systems to improve customer and supplier intimacy? Select one: A.PCL Construction's use of cloud computing B.Walmart's RetailLink system C.The Mandarin Oriental's use of computers to keep track of guest preferences D.Apple's creation of the iPad E.Verizon's use of a web-based digital dashboard to provide real-time company information for managers

C.The Mandarin Oriental's use of computers to keep track of guest preferences

Which of the following is the greatest obstacle in enabling collaboration between employees at different, distant corporate locations? Select one: A.Corporate culture B.Privacy C.Time zones D.Language E.Permissions

C.Time zones

The most successful solutions or methods for achieving a business objective are called: Select one: A.value activities. B.best processes. C.best practices. D.benchmarks. E.core competencies

C.best practices.

A(n) ________ is an activity for which a firm is a world-class leader. Select one: A.competitive advantage B.expertise area C.core competency D.growth driver E.efficiency

C.core competency

All of the following are competitive forces in Porter's model except: Select one: A.substitute products. B.customers. C.disruptive technologies. D.new market entrants. E.suppliers.

C.disruptive technologies.

Data collected at checkout counters in a grocery store is an example of: Select one: A.feedback. B.processing. C.input. D.information systems. E.output.

C.input.

Along with capital, ________ is the primary production input that the organization uses to create products and services. Select one: A.structure B.feedback C.labor D.culture E.politics

C.labor

According to ________, you should take the action that produces the least harm. Select one: A.the utilitarian principle B.the Golden Rule C.the risk aversion principle D.the "no free lunch" rule E.Kant's categorical imperative

C.the risk aversion principle

When a firm buys on the marketplace what it cannot make itself, the costs incurred are referred to as: Select one: A.switching costs. B.network costs. C.transaction costs. D.agency costs. E.procurement.

C.transaction costs.

All of the following are capabilities of enterprise social networking tools except: Select one: A. the ability to share, store, and manage content. B. tagging and social bookmarking. C. the ability to set up member profiles. D. supply chain management. E. the ability to establish groups and team workspaces

D. supply chain management.

man steals from a grocery store in order to feed his starving family. Which of the following best expresses the utilitarian principle in evaluating this situation? Select one: A.His action is acceptable, because the grocer suffers the least harm. B.His action is wrong, because the man would not want the grocer to steal from him. C.His action is wrong, because if everyone were to do this, the concept of personal property is defeated. D.His action is acceptable, because the higher social value is the survival of the family. E.His action is wrong, because the grocery store owner is harmed.

D.His action is acceptable, because the higher social value is the survival of the family.

If sales of your products declined in a specific region of the country, which of the following types of system would best help you understand why? Select one: A.TPS B.ESS C.DSS D.MIS E.CRM

D.MIS

Which of the following would be used as an input for an information system? Select one: A.Marketing costs report for each product B.Sales by region report C.Sales for stores in a region D.Product ID, and price E.Year to date sales of products

D.Product ID, and price

You have been hired by a non-profit organization to implement a system to handle donations. The system must be able to handle and record telephone, text, and Internet donations, provide up-to-the-minute reports, and create highly customizable mailing lists. In addition, event fundraisers need to be able to quickly access a donor's information and history. Which of the following systems will best meet these needs? Select one: A.TPS with ESS capabilities B.TPS C.DSS with MIS capabilities D.TPS with MIS capabilities E.TPS with DSS capabilities

D.TPS with MIS capabilities

Which of the following best describes the primary reason for implementing a new information system, from a business perspective? Select one: A.The system is in use by our primary competitors. B.The system will automate key business processes. C.The system enables the firm to create new products and services. D.The system will create new value for the firm, beyond its costs. E.The system integrates well with the Web.

D.The system will create new value for the firm, beyond its costs.

All of the following are steps in the process for analyzing an ethical issue except: Select one: A.identifying the stakeholders. B.identifying and clearly describing the facts. C.identifying the options you can reasonably take. D.assigning responsibility. E.identifying the potential consequences of your options.

D.assigning responsibility.

Information systems can be used at the industry level to achieve strategic advantage by: Select one: A.encouraging the entry of new competitors. B.enforcing standards that reduce the differences between competitors. C.raising the bargaining power of suppliers. D.building industrywide, IT-supported consortia and symposia. E.decreasing switching costs.

D.building industrywide, IT-supported consortia and symposia.

All of the following are new technology-related trends in MIS except: A.IoT. B.cloud computing. C.the mobile digital platform. D.co-creation of business value. E.big data.

D.co-creation of business value.

The fundamental set of assumptions, values, and ways of doing things that has been accepted by most of a company's members is called its: Select one: A.mission. B.atmosphere. C.environment. D.culture. E.business process.

D.culture.

In the ________ model of informed consent, personal information cannot be collected until the consumer specifically agrees that his or her data can be collected. Select one: A.PGP B.P3P C.opt-out D.opt-in E.safe harbor

D.opt-in

Under Mintzberg's classification of organizational structure, knowledge-based organizations fall under the category of: Select one: A.machine bureaucracies. B.divisionalized bureaucracies. C.entrepreneurial structures. D.professional bureaucracies. E.adhocracies.

D.professional bureaucracies.

The GDPR created a ________ framework in order to enable U.S. businesses to legally use personal data from EU countries. Select one: A.PGP B.FIP C.P3P D.safe harbor E.COPPA

D.safe harbor

Which of the following ethical guidelines suggests that you put yourself in the place of others, and think of yourself as the object of the decision? Select one: A.Kant's categorical imperative B.the "no free lunch" rule C.the utilitarian principle D.the Golden Rule E.the risk aversion principle

D.the Golden Rule

All of the following are reasons for the increased business focus on collaboration and teamwork, except for: Select one: A.the need for creating innovative products and services. B.growth of "interaction" jobs. C.the need to reduce communication costs. D.the need for more efficient work hierarchies. E.greater global presence.

D.the need for more efficient work hierarchies.

Why does Amazon need to worry about competitors in online shopping? Select one: A.The Internet increases switching costs. B.The Internet enables the production or sales of substitute products or services. C.E-commerce is affected by the law of diminishing returns. D.Internet shopping produces cost transparency. E.Internet technologies are universal, and therefore usable by all companies.

E.Internet technologies are universal, and therefore usable by all companies.

Personnel who design new products or services for a firm belong to which level of a business hierarchy? Select one: A.Service workers B.Middle management C.Production workers D.Data workers E.Knowledge workers

E.Knowledge workers

Verizon's use of a web-based digital dashboard to provide managers with precise real-time information enabled it to improve which of the following? Select one: A.Compliance with regulations B.Intimacy with its suppliers C.Employee morale D.Efficiency in creation of new products E.Managerial decision making

E.Managerial decision making

In a business hierarchy, which of the following levels is responsible for monitoring the daily activities of the business? Select one: A.Service workers B.Knowledge workers C.Middle management D.Production management E.Operational management

E.Operational management

________ means that you accept the potential costs and obligations for the decisions you make. Select one: A.Accountability B.Due process C.Liability D.Duty E.Responsibility

E.Responsibility

Data management technology consists of which of the following? Select one: A.Two or more computers to share data or resources B.Detailed, preprogrammed instructions that control and coordinate the computer hardware components in an information system C.Physical hardware and media used by an organization for storing data D.Hardware and software used to transfer data E.Software governing the organization of data on physical storage media

E.Software governing the organization of data on physical storage media

A firm that invests in an information system because it is a necessity of doing business does so because it is seeking to achieve which of the following business objectives? Select one: A.Improved decision making B.Competitive advantage C.Customer intimacy D.Operational excellence E.Survival

E.Survival

The ________ model highlights the primary or support activities that add a margin of value to a firm's products or services where information systems can best be applied to achieve a competitive advantage. Select one: A.new entrant B.bargaining power C.competitive forces D.rivalry E.value chain

E.value chain