McGraw Hill Multiple Choice Exercises MGSC 300

Sally runs a shop on Etsy that has become quite popular after one of her Instagram posts went viral. She'd like to capitalize on her viral fame and is considering purchasing CRM software to assist with this. What are some of the ways a CRM would help Sally achieve this goal? More than when answer may be correct. 1. The CRM could target new customers that have a similar profile to her existing customers. 2. The CRM could inform her existing customers of additional, similar products available in her shop. 3. The CRM can assist in manufacturing her products as demand increases. 4. The CRM could help her craft more viral social media posts.

1. The CRM could target new customers that have a similar profile to her existing customers. 2. The CRM could inform her existing customers of additional, similar products available in her shop.

From the following list, select ways in which CRM systems are used for customer acquisition. Check All That Apply 1. acquiring customers using social media, search, affiliate, referral, and email marketing 2. tracking customer acquisition using a lead generation funnel 3. tracking prospective and current customers through all stages of the funnel 4. serving as the sole means of identifying all prospective leads

1. acquiring customers using social media, search, affiliate, referral, and email marketing 2. tracking customer acquisition using a lead generation funnel 3. tracking prospective and current customers through all stages of the funnel

Why is an organization's chief financial officer more likely to have an accurate picture of its total cash flow if the organization has ERP software that integrates its financial management system? More than one answer may be correct. Check All That Apply A single cash flow report can be generated for the entire organization. Real-time cash flow information can be generated quickly, at any time. An ERP system that integrates financial management must be cloud-based. The ERP system is probably easy to implement, comprehend, and utilize.

A single cash flow report can be generated for the entire organization. Real-time cash flow information can be generated quickly, at any time.

Of the following, select the reasons why up-to-date inventory management systems are highly efficient. More than one answer may be correct. Check All That Apply Estimates of reordering points are highly accurate. Forecasts of order quantity levels are much improved. Adherence to Equal Employment Opportunity legislation is stricter. Average CAMELS ratings have risen substantially.

Estimates of reordering points are highly accurate. Forecasts of order quantity levels are much improved.

Which of the following are manufacturers of enterprise resource planning system software? More than one answer may be selected. Check All That Apply Sage Group Microsoft Oracle Adobe

Sage Group Microsoft Oracle

Which privacy law gives the government authority to prevent unfair or deceptive trade practices? Multiple Choice 1. Fair Credit Reporting Act 2. the Gramm Leach Bliley Act 3. Section 5 of the Federal Trade Commission 4. Europe's General Data Protection Regulation

Section 5 of the Federal Trade Commission

T/F: Enterprise resource planning (ERP) software is a business application that integrates the management of almost all aspects of an organization.

T

T/F: One of the most significant ways in which management information systems technology has revolutionized business is by changing how small retailers can process card payments.

T

Which business intelligence software is owned by Salesforce? Multiple Choice Tableau BusinessObjects QuickBooks Microsoft BI Professional

Tableau

What is the overarching goal of organizations choosing to adopt an enterprise resource planning (ERP) system? Multiple Choice segment organizational processes lessen employee training time increase operational efficiency lower costs

increase operational efficiency

Users often find it difficult to implement or even comprehend a new ERP system without significant training because of ERPs' steep Multiple Choice learning curves. entry programs. reading levels. pricing structures.

learning curves

From the following list, select all the vital functions of customer relationship management (CRM) systems for businesses. Check All That Apply 1. managing critical relationships 2. helping synchronize customer interactions 3. providing insights into customer satisfaction metrics 4. creating accounting information

managing critical relationships helping synchronize customer interactions providing insights into customer satisfaction metrics

From the following list, select the technologies that are required for businesses to accept payment via Apple Pay and Google Wallet. Check All That Apply point-of-sale (POS) device near field communication (NFC) smart mobile phones radio frequency identification (RFID)

point-of-sale (POS) device near field communication (NFC) smart mobile phones

In what ways do Enterprise Resource Planning (ERP) systems help organizations improve operational efficiency? More than one answer may be correct. Check All That Apply provide a centralized database provide access to data offer customization demand low start-up fees

provide a centralized database provide access to data offer customization

Select two technologies that have advanced the efficiency of inventory management systems. Check All That Apply radio frequency identification (RFID) universal product codes (UPC) magnetic resonance imaging (MRI) reduced vertical separation minima (RVSM)

radio frequency identification (RFID) universal product codes (UPC)

What company-owned data and information do CRM marketers probably use to help them segment customers by their needs and wants? More than one answer may be correct. 1. the customers' past purchases from the company 2. the customers' actions on the company's website 3. the customers' personal profiles and posts on social media 4. the customers' ages, marital status, and other demographic data

the customers' past purchases from the company the customers' actions on the company's website

Which of the following is a major data analytics software platform? More than one answer may be selected. Oracle Analytics Cloud Tableau by Salesforce Atlanssian Jira Amazon Web Services

Oracle Analytics Cloud Tableau by Salesforce

Which of the following are services commonly provided by project management systems software? More than one answer may be selected. Check All That Apply Provide a visual description of the project's progress. Provide storage for shared documents. Provide automatic rescheduling of tasks. Provide an enterprise resource planning (ERP) solution.

Provide a visual description of the project's progress. Provide storage for shared documents. Provide automatic rescheduling of tasks.

Smaller firms may rely on software packages such Kronos Workforce Ready, BambooHR, Performance Pro for services related to Multiple Choice employee evaluation. appropriate training. fair compensation. smart recruiting.

a. employee evaluation

Calculating reordering points and order quantity levels are key advantages of modern: Multiple Choice inventory management systems. recruitment and hiring management systems. project management systems. compensation management systems.

a. inventory management systems

Managers have the greatest degree of control over a new business management system that is implemented as Multiple Choice a software as a service (SaaS) system. an on-premises solution. an off-the-shelf (OTS) solution. a custom, cloud-based system.

an on-premises solution.

Describe difficulties in implementing an ERP system. More than one answer may be correct. Check All That Apply high costs steep learning curves maintenance costs poor access to data

high costs steep learning curves maintenance costs

Which statement best describes the impact of Moore's Law on business management systems? Multiple Choice As the Internet and wireless technology improve, business management systems become increasingly dependent on wireless computer networks. As chip transistors become cheaper to buy, business management systems can incorporate a greater number of computers and other devices. As computer chips become more powerful, more powerful business management software is written and the overall system's capabilities improve. As artificial intelligence becomes smarter, business management systems will be able to operate with less human input or involvement.

As computer chips become more powerful, more powerful business management software is written and the overall system's capabilities improve.

Of the following software packages integrated into an enterprise resource planning system, which one is used by engineers in the design process? Multiple Choice 1. SCM software 2. CAD software 3. CRM software 4. HRM software

CAD software

What business software applications are commonly integrated with an enterprise resource planning (ERP) system as modules? Select all of the correct answer options. Check All That Apply CRM PM BI CMOS

CRM PM BI The business software applications that are commonly integrated with an ERP system include customer relationship management (CRM), project management (PM), and business intelligence (BI) modules.

Why does enterprise resource planning (ERP) systems software include all of the software used to manage different departments within a corporation? Multiple Choice Enterprise resource planning software centralizes the key business applications of a corporation. Without an ERP, IT departments would be in charge of decision making for the individual department systems. Individual department systems software cannot run if they aren't managed by an overarching system. Enterprise resource planning software works on mobile devices, while individual department software systems only work when attached to a mainframe.

Enterprise resource planning software centralizes the key business applications of a corporation.

T/F: The order fulfillment management element is the part of an SCM application that may include product development, manufacturing, and inventory processes.

F The part of an SCM application that may include the product development, manufacturing, and inventory processes is called the supplier relationship management element.

Makoto and Rebecca want to hire a nanny for their 6-month-old baby. Before allowing someone into their home to watch their child, they are planning on running a comprehensive background check, including a credit check. Which law specifies whether Makoto and Rebecca are legally allowed to access potential candidate's credit information? Multiple Choice 1. Fair Credit Reporting Act 2. Section 5 of the Federal Trade Commission 3. California Consumer Privacy Act 4. the Gramm Leach Bliley Act

Fair Credit Reporting Act

T/F: Systems that assist organizations in synchronizing business operating units relating to inventory management are customer relationship management systems.

False: Customer relationship management systems assist organizations with customer interaction, not inventory management.

T/F: The first step in business process management examines business activities and breaks them down into their individual components. This is called the process decomposition step.

False: The first step in business process management is called the process design step, in which business activities are examined and broken into their individual components.

From the following list, select the questions that an organization should consider before choosing a new business management system. Check All That Apply: How will the new system interact with existing systems? Is the change worth the expense and impact on employee morale? Where will the new system be housed? Should the new system include a predictive information system?

How will the new system interact with existing systems? Is the change worth the expense and impact on employee morale? Where will the new system be housed?

What is the goal of the process design step of business process management (BPM)? Multiple Choice Design a plan for reducing staff. Breaks an organization into separate business units. Design scenarios for changing input variables to processes. Identify redundancies and inefficiencies in existing processes.

Identify redundancies and inefficiencies in existing processes.

Select three popular inventory management systems from the choices below. Check All That Apply QuickBooks Enterprise Oracle NetSuite SAP Material Management (SAP MM) Cessna Cargomaster

QuickBooks Enterprise Oracle NetSuite SAP Material Management (SAP MM) Explanation: Many small business owners are comfortable with using QuickBooks software to track their company's finances. Oracle NetSuite as part of Oracle business software is also well used. SAP Material Management (SAP MM) is a popular choice for managers that already use SAP business systems.

Arguably the most powerful business intelligence (DSS) software available is Business Objects, offered by Germany-based Multiple Choice Salesforce. Microsoft. QuickBooks. SAP.

SAP

Cloud-based ERP solutions are usually offered as Multiple Choice 1. RFID. 2. APP. 3. SaaS. 4. CMOS.

SaaS

Which statement describes an advantage of using a software as a service (SaaS) solution for a business management system? More than one answer may be correct. SaaS systems are updated by a third party that ensures compliance with the latest regulations. SaaS providers have greater resources and expertise in security management than most organizations. A SaaS solution minimizes the initial startup costs of a business management system. SaaS packages are quickly and easily adaptable to meet the needs of every organization

SaaS systems are updated by a third party that ensures compliance with the latest regulations. SaaS providers have greater resources and expertise in security management than most organizations. A SaaS solution minimizes the initial startup costs of a business management system.

How do Internet-connected, point-of-sale (POS) terminals save time for retailers and other businesses? More than one answer may be correct. Check All That Apply The availability of credit or funds is electronically verified. The transaction information is automatically recorded. The customer's identity is electronically checked against past records. The receipt information is electronically mailed to the customer.

The availability of credit or funds is electronically verified. The transaction information is automatically recorded.

The business management system that collects customers' email, telephone, and social media data and adds information about their buying habits is a(n): Multiple Choice inventory management system. customer relationship management system. employee evaluation system. recruiting and hiring system.

b. customer relationship management system.

Certain software systems provide decision makers with information that helps them solve complex problems in rapidly changing environments. Which of the following software systems perform this function? More than one answer may be correct. business intelligence (BI) decision support system (DSS) merchant service aggregators (MSA) transaction processing systems (TPS)

business intelligence (BI) decision support system (DSS)

Human resource management systems are invaluable to HR managers who lack legal expertise because the systems Multiple Choice ensure that HR actions comply with governmental regulations. are designed by employment agencies with in-house legal teams. include advanced security features to protect employees' right to privacy. track employees' activities and flag those that appear to be illegal.

ensure that HR actions comply with governmental regulations.