Medical Office Assistant Module Review (Big Module test)

Which of the following demonstrates responsibility

Admitting to a mistake

What aspect of healthcare are medical assistants responsible for

Clinical aspect

A patient becomes ill because he is indifferent about following health care instructions. What attitude does this example best demonstrate

Complacent

What is using discretion when handling protected health information

Confidentiality

which of the following items is a time management tool

Daily Planner

Which of the following is an example of information that is obtained incidentally

Dr. Kemper discusses a health condition with a patient behind closed doors. A nurse outside the door hears the conversation

Which of the following demonstrates enthusiasm

Encouraging the team

According to HIPAA, a health insurance company can deny coverage to a person with pre-existing health conditions

False

Prejudice towards groups on race, ethnicity, sex, age, financial status, & disabilities should be tolerated

False

With an interpreter present, medical office assistants should speak directly to the interpreter instead of the patient

False

What does HIPAA stand for

Health Insurance Portability & Accountability Act

According to the privacy rule in HIPAA, patients must provide written authorization before health information is released to anyone else

True

Which of the following can be caused by a rushed encounter with a patient

All of the above : Lost patient information Overlooked patient information Patient who feels unimportant and distrustful

Which of the following is a method of nonverbal communication

All of the above : Touch Proximity Physical appearance Facial expressions

Which of the following is a goal of verbal communication

All of the above : Give instructions to patients Confirm understanding Relay information to other healthcare workers Establish rapport, or a connection

According to the Security Rule in HIPPA, which of the following is an example of a technical safeguard

All of the above : Passwords should be updated frequently Computers should have anti-virus software Electronically transmitted information should be encrypted

What is the connection among all areas & levels of healthcare workers called

Interdependence

Which term refers to everyday language that a patient can understand

Lay terms

Which of the following demonstrates flexibility

Learning a new method

Which of the following refers to the physical space between people

Proximity

Patients have a right to obtain a copy of their medical records. Which item is legally allowed to be kept from the patient

Psychotherapy notes

What is interdependence

The dependence that all members of a healthcare team have on one another

What is one purpose of Line of authority

To define health care workers' positions within the team

Organization is an essential trait for all medical office assistants

True

Some cultures have beliefs about health practices & treatment that conflict with what is prescribed at the healthcare facility

True