Mgmt 1

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A top manager for a management consulting firm would: a.establish a positive organizational culture that encourages employees to be passionateabout their clients b.make sure employees are attired according to the company dress code c.evaluate the performance of individual consultants d.monitor expense statements turned in by consultants e.coordinate activities within and between consultants working in the field and support staff in the office

A

According to Mintzberg, which of the following lists the three major roles managers fulfill while per-forming their jobs?a.interpersonal roles, informational roles, and decisional roles b.informational roles, ethical roles, and action roles c.corporate roles, coordination roles, and informational roles d.decisional roles, informational roles, and organizational roles e.interpersonal roles, intrapersonal roles, and departmental roles

A

According to the "What Really Works" box, __________ suggest that a test of general mental abilitywill be a successful predictor of a job applicant's on-the-job performance about 75 percent of the time. a.meta-analyses b.market audits c.employee-fit tests d.job analyses e.social interaction audits

A

An accountant with __________ skill has the ability to create a budget, compare the budget to the ac-tual income statement, and determine unnecessary expenses. a.technical b.human c.conceptual d.motivational e.interpersonal

A

Creating a competitive advantage through people relies heavily on the use of which skill to reward people for providing exceptional customer service? a.motivation to manage b.conceptual c.technical d.interpersonal e.decisional

A

In 2004, Hormel Foods had to recall 104,000 pounds of Stagg canned chili—labeled "hearty beef witha kick of green chilies"—after the kick turned out to come instead from the ground-up parts of a plas-tic handheld calculator. The recall was the application of which management function? a.controlling b.leading c.motivating d.planning e.organizing

A

Robert Rothschild Farm boosted the morale and showed its gratitude to its 75 employees at its retailstore, cafe, and production facility by hosting its first employee appreciation week. It used the man-agement function of _____ to boost morale. a.leading b.commanding c.organizing d.controlling e.resource allocation

A

Stan Dali was the most successful salesperson his realty company had ever hired. He quickly was pro-moted to sales manager, but was never able to reach any higher levels of management because of theway he bullied his employees. Dali is an example of a: a.derailer b.staller c.failure d.non-arriver e.laggard

A

The marketing manager of Interstate Bakeries was asked to meet with the organization's research anddevelopment department to explain why the company needed to change its 25-year-old package designfor Twinkies. The marketing manager took on an interpersonal role as: a.liaison b.disseminator c.disturbance handler d.figurehead e.resource allocator

A

The sales manager is in charge of monitoring the expense accounts of her sales force. In this decisionalrole, she acts as a(n): a.resource allocator b.entrepreneur c.disturbance handler d.monitor e.disseminator

A

Walker supervises operations on the chassis assembly line for a large vehicle manufacturer. Most of his time is spent in quality control maintenance, scheduling workers, and training new employees.Walker would be categorized as a: a.first-line manager b.middle manager c.top manager d.team leader e.group facilitator

A

Which of the following typically is NOT performed by top managers? a.setting objectives consistent with organizational goals or planning and implementing sub-unit strategies for achieving these objectives b.developing in employees the attitudes of commitment to and ownership in the company's performance c.creating a positive organizational culture through language and action d.monitoring the business environment e.creating a context for change

A

__________ are responsible for creating a positive organizational culture through language and action. a.Top managers b.Middle managers c.Team leaders d.Supervisors e.Group facilitators

A

here have been several studies of managers who fail (derailers) and managers who succeed in climb-ing the organizational hierarchy (arrivers). Which of the following statements describes one of thefacts learned from these studies? a.Derailers are insensitive. b.Arrivers fail to inform others when things will not be done on time. c.Arrivers fail to admit mistakes. d.Arrivers fail to take responsibility for mistakes. e.There are several significant differences between arrivers and derailers

A

A manager engaged in the management function of __________ is determining organizational goalsand the means for achieving them. a.planning b.organizing c.leading d.human resources management e.controlling

A. planning

Interstate Bakeries, the makers of Wonder bread, declared bankruptcy in 2003. The company's objec-tives in 2004 were to increase its revenues by at least 5 percent and reduce its net losses by at least 80 percent. Which management function was used to set these goals and will help the company meetthese goals? a.planning b.organizing c.controlling d.motivating e.leading

A. planning

Nestlé was unsuccessful in early attempts to sell its chocolate in India. It discovered its chocolate barswere not suitable for the Indian markets bc the candy had to sit in sunlight w/out air conditioning & got messy. Nestlé adopted an innovation strategy and developed a liquid chocolate, which is very popular. Nestlé used which management function? a.planning b.meeting the competition c.making things happen d.organizing people, processes, and projects e.leading

A. planning

The candy market in Asia has grown as more Asians emulate the American lifestyle, and Hershey has decided that to grow it must start selling to the Asian markets. This decision was part of which management function? a.planning b.organizing c.leading d.controlling e.evaluating

A. planning

As a result of the 2005 blackout in Los Angeles, __________ in the police department had to deter-mine which police officers were going to work overtime. a.top managers b.middle managers c.administrative managers d.first-line managers e.team leaders

B

As the shift supervisor at a car wash, Jakob is bossy, arrogant, and insensitive to the needs of his sub-ordinates. He is unable to delegate any tasks to the other employees. He will more than likely never bea middle or top manager because he: a.is a management laggard b.is a derailer c.does not understand the importance of synergy d.is not a hands-on doer e.is a non-arriver

B

Connie O'Day is a middle manager for the publishers of Free Spirit magazine, a publication targetedto women who are not worried about finding a husband or maintaining a house and garden. She spendsmuch of her day conducting interviews with groups of women to determine what they consider mostimportant in their lives. She also keeps an eye on the sales and content of other women's magazines.Which informational role does O'Day perform? a.entrepreneur b.monitor c.resource allocator d.spokesperson e.liaison

B

Eastman Kodak owns a company that manufactures dental radiation equipment. The company, whichis run as an independent unit, has experienced excessive financial losses the last three years. The _____ for the company would be expected to develop the long-term plans needed to make thecompany profitable. a.supervising manager b.top manager c.first-line manager d.middle manager e.department manager

B

First-line managers will most likely have to: a.monitor the performance of corporate investments b.encourage, monitor, and reward the performances of their employees c.determine how to deal with long-term environmental changes d.periodically monitor the company's organizational culture e. none of these

B

In 2004, Nextel put up a billboard in Cleveland advertising its wireless data service with a mannequinof a laptop user perched on top. The billboard caused fender-benders as drivers gawked, concernedthat a distraught soul had climbed up and was ready to jump. A Nextel marketing manager would use __________ skills to determine that the mannequin is creating bad publicity for Nextel. a.informational b.conceptual c.technical d.interpersonal e.decisional

B

Managers need different skills to perform their various roles successfully. A middle manager who as-sumed a negotiator role when dealing with employees would rely most heavily on his or her __________ skills. a.decisional b.human c.conceptual d.technical e.informational

B

Team leaders typically: a.conduct quality control audits b.manage external and internal relationships c.act as department liaisons d.oversee strategy implementation e.do all of these

B

The CEO of Camper brand shoes expects its designers to operate like a team when they create newshoe designs. Most of its designers do not have a background in fashion so it is important that theyshare their expertise. Each team has a leader who is responsible for: a.developing organizational codes of ethics b.managing external and internal team relationships c.developing growth strategies d.coordinating the performances of all teams e.doing all of these

B

There have been several studies of managers who fail (derailers) and managers who succeed in climb-ing the organizational hierarchy (arrivers). At the death of her husband, Miriam McAllister became theCEO of a company that is the world's leading manufacturer of kidney dialysis machines and encour-aged its expansion into other hospital services. McAllister has almost doubled her company's revenuessince she took control. As an arriver, McAllister would be: a.unable to adapt her style of management to what was needed by her subordinates b.sensitive to others c.cold, aloof, and arrogant d.overly ambitious e.abrasive and intimidating

B

Typical responsibilities for __________ include coordinating and linking groups, departments, and divisions within a company. a.top managers b.middle managers c.vice presidents d.team leaders e.first-line manager

B

What type of skills tends to be equally important at all levels of management?a.technical skills b.human skills c.decisional skills d.motivation to manage e.conceptual skill

B

t is the responsibility of __________ to develop intermediate plans, designed to produce results withinsix to eighteen months. a.top managers b.middle managers c.first-line managers d.group facilitators e.team leaders

B

According to the "What Really Works" box, a(n) __________ is a type of study that often shows theconditions under which management techniques may work better or worse in the real world. a.social audit b.meta-analysis c.effectiveness analysis d.SWOT analysis e.risk assessment

B meta-analysis

The candy market in Asian has grown recently as more Asians emulate the American lifestyle, andHershey has decided that to grow it must start selling to the Asian markets. Which management func-tion will help determine who decides how Hershey will get its products into the small pop-and-momretail outlets that are prevalent in China? a.planning b.organizing c.leading d.controlling e.evaluating

B. organizing

A __________ for a McDonald's fast-food restaurant would be responsible for placing orders for foodand paper supplies and for setting up weekly work schedules. a.corporate vice president b.middle manager c.first-line manager d.division supervisor e.top manager

C

According to Mintzberg, managers engaged in __________ roles are talking to people inside and out-side the organization. a.decisional b.conceptual c.interpersonal d.informational e.motivational

C

As the human resources manager for Spring Engineering and Manufacturing Corp. in Canton, Michi-gan, Kim Radeback had to find inexpensive ways to reward employees and bolster morale during asales-flattening economic downturn. Radeback had to engage in which management function? a.planning b.organizing c.leading d.controlling e.evaluating

C

During a meeting of the Ambulatory Care Nursing Association (ACNA) board of directors, a commit-ment was made to ask members for their feedback about their experiences with and perceptions of ACNA. The head of the organization said, "The essence of being a leader is to make sure the organi-zation knows itself." Then she volunteered to conduct the environmental scanning and share what shelearned with the others. What informational roles is she assuming? a.liaison and spokesperson b.resource allocator and liaison c.monitor and disseminator d.negotiator and monitor e.spokesperson and liaison

C

During the week of August 9 in 2004, Robert Rothschild Farm boosted the morale and showed its grat-itude to its 75 employees at its retail store, cafe, and production facility by hosting its first employeeappreciation week. A _____ manager more than likely planned the employee picnic, selected and or-dered the awards, and encouraged workers to attend. a.marketing b.team c.first-line d.top e.middle

C

Managers who train and supervise the performance of nonmanagerial employees, and who are directlyresponsible for producing the company's products or services, are categorized as: a.general managers b.middle managers c.first-line managers d.team leaders e.top manager

C

Middle managers will most likely have to: a.facilitate a bottom-up planning approach to supervising b.manage the performance of entry-level employees c.implement the changes generated by top managers d.develop employees' commitment to and ownership of the company's performance e.monitor long-term environmental trends

C

The chairs of the accounting, marketing, and communications departments at a typical university areassuming the roles of __________ because they supervise nonmanagerial employees. a.supervising managers b.top managers c.first-line managers d.middle managers e.department managers

C

What interpersonal role, as defined by Mintzberg, was the CEO of Whole Foods assuming when heslashed his salary from $1 million to $1 to avoid the huge salary disparities that negatively influenceemployee morale in many corporations? a.figurehead b.monitor c.leader d.negotiator e.spokesperson

C

Which skills increase in their importance to success as managers rise through the managerial ranks? a.human skills and decisional skills b.informational skills and the motivation to manage c.conceptual skills and the motivation to manage d.conceptual skills, technical skills, and human skills e.human skills and informational skills

C

he ability to perform __________ increases in its importance to success as managers rise through themanagerial ranks. a.interpersonal skills b.human skills c.conceptual skills d.informational skills e.technical skills

C

in 2007, Rupert Murdoch, the owner of a global newspaper empire, met with his top executives to de-termine survival strategies for newspapers in the face of increasing audience migration to onlinesources of news. Which skills will be most important in developing this strategy? a.interpersonal skills b.human skills c.conceptual skills d.informational skills e.technical skill

C

in 2004, Coca-Cola and PepsiCo spent a total of $75 million to launch mid calorie sodas. The new brands grabbed a combined market share of less than 1% Given that the objective of both was to increase their market share, the introductions were notably: a. synergistic b. empathetic c. inefficient d. automonous e. reciprocal

C. inefficient

A first-line manager for a large electric generator manufacturer would: a.monitor how its customers feel about electric-powered engines b.determine if the company needed to increase its production by adding another shift c.monitor and manage the performance of the company's international subsidiaries d.manage the performance of employees who actually build the generators e.do all of these

D

A manager engaged in the management function of __________ is monitoring progress toward goalachievement and taking corrective action when needed. a.planning b.organizing c.leading d.controlling e.motivating

D

After a year as a manager, new managers typically realize their job is: a.to be a troubleshooter b.to manage tasks c.just as they expected d.people development e.to be a problem-solver

D

After their first year of managerial experience, managers tend to: a.exercise more formal authority b.do less listening and more telling c.view themselves as the boss d.use more positive reinforcement e.do all of these

D

As the human resources manager for Spring Engineering and Manufacturing Corp. in Canton, Michi-gan, Kim Radeback had to find inexpensive ways to reward employees and bolster morale during asales-flattening economic downturn. Radeback is an example of a: a.supervising manager b.top manager c.first-line manager d.middle manager e.department manager

D

In 2004, the Massachusetts Institute of Technology (MIT) announced that it was going to overcomethe "digital divide" by making a $100 laptop for the poor children of the world. By relying strongly onthe _____ function of management, MIT has nearly achieved its goal. a.planning b.organizing c.leading d.controlling e.evaluating

D

Inchow Environments, Inc. was once a successful manufacturer of fishing lures. It hired a new CEOwho was a derailer. As a derailer, the new CEO: a.refused to listen to the advice given him by the previous CEO b.was too flexible c.preferred to take the role of figurehead d.could not think strategically e.is accurately described by all of these

D

Leon Dodd is a member of a self-managed team at Standard Aero Alliance, Inc. (SAAI). His team'stop priorities are understanding customer requirements and expectations. It would appear thatSAAI is: a.using employee benchmarking b.allowing its employees to assume various decisional roles c.letting its teams handle all planning functions d.using its employees to create a competitive advantage e.relying more on conceptual skills than human skills

D

Lorenzo Fluza is the owner and CEO of the company that makes Camper shoes. Mintzberg would de-scribe Lorenzo Fluza as taking a leader role within the organization. This means he spends much of histime: a.negotiating b.responding to instrumental change c.performing ceremonial duties d.motivating and encouraging its employees to meet their organizational objectives e.ignoring interpersonal roles

D

Robert Rothschild Farm boosted the morale and showed its gratitude to its 75 employees at its retailstore, cafe, and production facility by hosting its first employee appreciation week. "It was a good mixof fun and learning," said Robin Coffey, marketing manager. Coffey is an example of a: a.supervising manager b.top manager c.first-line manager d.middle manager e.department manager

D

According to the "What Really Works" box, meta-analysis is of value to and will benefit: a.investors and financial institutions b.any student of business c.all stakeholders d.management scholars and practicing managers e.none of these

D.

According to the "What Really Works" box, which of the following statements about meta-analysis is true? a.Meta-analysis is a statistical technique applicable only in a single research study. b.Meta-analysis is of value to all organizational stakeholders. c.Statistics generated through meta-analysis cannot be converted to an understandable for-mat. d.Meta-analysis shows the conditions under which management techniques may work better or worse in the real world. e.Meta-analysis only benefits inexperienced managers.

D.

to increase its goal of increased market shar, Krispy Kreme launched a program awarding students a donut for every A on their report card. Which management function was used to create this? a. controlling b. leading c. focusing d. planning e. organizing

D. planning

According to Mintzberg, which role would a manager assume if she were trying to convince unionmembers to accept a 25-cent-per-hour reduction in pay in order to keep the manufacturing plant open? a.resource allocator b.entrepreneur c.disturbance handler d.liaison e.negotiator

E

According to a speech to a forum for retail leaders made by Dr. Hans-Joachim Koerber, "Sustainedgrowth is essential. Sustaining growth is a challenge for virtually every company." Koerber is theCEO of Metro Group, Germany's largest retailer, which has more than 2,400 stores in 30 countries.What informational role did Koerber assume?a.liaison b.resource allocator c.figurehead d.negotiator e.spokesperson

E

After six months as a manager, new managers typically believe their job is: a.to provide negative reinforcement b.to exercise formal authority c.to maintain control and avoid delegation d.people development e.to solve problems for subordinates

E

As described by Mintzberg, a marketing manager who was hired by a manufacturer of plumbing fix-tures to operate information booths at more than twenty different international trade shows annuallywould have the informational role of: a.entrepreneur b.resource allocator c.figurehead d.communicator e.spokesperson

E

At the death of her husband, Miriam McAllister became the CEO of a company that is the world'sleading manufacturer of kidney dialysis machines. Even though she was not expected to, she quicklyasked company employees to develop ideas for new products that would lead to organizational growthin a changing environment. The decisional role she took on was that of a(n): a.leader b.disseminator c.resource allocator d.spokesperson e.entrepreneur

E

At the death of her husband, Miriam McAllister became the CEO of a company that is the world'sleading manufacturer of kidney dialysis machines. It was believed when she took the position that shewould only perform ceremonial duties and would not want to be actively involved in the running of thecompany. In other words, it was assumed she would be a: a.resource allocator b.monitor c.disseminator d.spokesperson e.figurehead

E

Jane is in charge of her Rotary Club's annual fund-raising auction. She will decide who will ask local businesses for prizes, who will determine the site, who will sell tickets to customers, and who willwork the night of the auction. She is engaged in the management function of: a.planning b.controlling c.leading d.resource allocation e.organizing

E

Jurgen Strube was the CEO of BASF for ten years. In 2007, he was replaced by Jurgen Hambrecht.Strube's style of management was described as "restrained formality." Hambrecht, on the other hand,is known to have an easy affability. What decisional role will the company's middle managers need toassume in order to adapt themselves to the new CEO's different personality? a.leader b.disseminator c.resource allocator d.spokesperson e.entrepreneur

E

Middle managers typically: a.plan and allocate resources b.coordinate and link groups and departments c.implement changes and strategies generated by top managers d.monitor the activities of first-line managers who report to them e.do all of these

E

Millard Fuller, who founded the world-renowned Christian housing ministry Habitat for Humanity In-ternational with his wife, ended his service as president in 2005. In 2004 Fuller had been forced intoassuming a figurehead role since the hiring of a new managing director. What did Fuller do? a.He distributed critical information to employees. b.He monitored the environment. c.He helped the organization adapt to incremental changes. d.He negotiated salaries, raises, and promotions. e.He performed ceremonial duties like greeting company visitors

E

The informational role managers play when they share information they have collected with their sub-ordinates and others in the company is called the __________ role. a.monitor b.figurehead c.resource allocator d.entrepreneur e.disseminator

E

There have been several studies of managers who fail (derailers) and managers who succeed in climb-ing the organizational hierarchy (arrivers). Which of the following statements describes one of thefacts learned from these studies? a.Arrivers differ significantly from derailers. b.Arrivers have no weaknesses. c.Arrivers and derailers both possess two or more fatal flaws regarding how they manage people. d.The number one mistake of derailers was that they were unable to think strategically. e.Arrivers are sensitive to the feelings of others

E

Typical responsibilities for __________ include setting objectives consistent with organizational goalsand then planning and implementing the subunit strategies for achieving these goals. a.top managers b.shift supervisors c.first-line managers d.team leaders e.middle managers

E

Which of the following management practices can be used by an organization that wants to create acompetitive advantage through its employees? a.self-managed teams b.employment security c.high wages contingent on organizational performance d.sharing information e.doing all of these

E

Which type of skills tends to be most important to the success of lower-level managers? a.decisional skills b.human skills c.conceptual skills d.motivation to manage e.technical skills

E

____ were most likely responsible for Hershey's decision to sell its products in the Asian markets. a.General managers b.Middle managers c.First-line managers d.Team leaders e.Top manager

E

A U.S. Marine drill instructor motivating new recruits to challenge themselves is engaged in whichmanagement function? a.planning b.organizing c. controlling d. motivating e. leading

E.

After declaring bankruptcy in 2003, Interstate Bakeries, the makers of Twinkies, Ho Hos, and DingDong snack cakes, decided to modernize its products' look by redesigning its packaging. __________ would be responsible for implementing this package change. a.middle mgmt b.First-line mgmt c.Team leaders d.Product supervisors e.Top management

a

n the __________ role, managers adapt themselves, their subordinates, and their units to change. a.resource allocator b.entrepreneur c.disturbance handler d.liaison e.disseminator

b

A manager striving to improve organizational ____ is accomplishing tasks that help fullfill organizational objectives a. efficiency b. effectiveness c. functionality d. synergy e. productivity

b. effectiveness

one of the reasons for the slow responce to help the victims of Hur Katrina was an antiquated FEMA system that was bogged down in red tape. In other words, the failure of assistance to arrive in a timely fashion was due to lack of: a. apathy b. efficiency c. instrumentality d. effectiveness e. the absence of entropy

b. efficiency

when ruth was hired to be the 2nd in command in mailing services, she was told her job was to deal w/the employees to make sure they got the task done right. she was not instructed how to run machines bc hers was a job in: a. marketing. b.managment c. strategizing d. cust service e. relationship control

b. management

A business school administrator who is determining what classes will be offered in which rooms andwho will teach each specific class is involved in which classical management function? a.making things happen b.organizing c.controlling d.motivating e.leading

b. organizing

A middle manager for a manufacturer of environmentally friendly packaging would: a.monitor how consumers feel about environmental waste b.schedule vacation time for employees c.determine how the company was going to implement a plan calling for a 10 percent de-crease in costs d.be responsible for maintaining a positive organizational culture e.do all of these

c

In March 2005, Spiegel announced to the media that it was nearing the completion of its corporate re-structuring and was one step closer to emerging from Chapter 11 status after filing its proposed joint plan of reorganization. According to Mintzberg, which managerial role would have been adopted inorder to make this announcement to the media? a.environmental b.controller c.spokesperson d.entrepreneur e. interpersonal

c

Jimmy Wales is the CEO of Wikipedia, a user-generated encyclopedia 42 times the size of Encyclope-dia Britannica . At the inception of the online project, Wales had to assume the decisional role of _____ as he dealt with critics of the project who contended that allowing anyone to enter data into theencyclopedia would lead to inconsistencies and misinformation. a.resource allocator b.entrepreneur c.disturbance handler d.liaison e.disseminator

c

Southern Living magazine was forced to pull its April 2004 issue off newsstands and mail warnings to2.5 million subscribers after it became clear that a recipe for dinner rolls described as "little pillowsfrom heaven" created a rather impressive firestorm. The management function of _____ was usedwhen the warnings were mailed to subscribers. a.planning b. organizing c. controlling d. motivating e. leading

c

In 2004, Coca-Cola and PepsiCo spent a total of $75 million to launch mid-calorie sodas, C2 and PepsiEdge, banking on the low-carb trend. Carb-conscious consumers rejected the drinks en masse sinceone of their key tenets is avoiding refined sugar in any amount. The new brands grabbed a combinedmarket share of less than 1 percent. Coke's and PepsiCo's __________ would be responsible for de-termining that the product should be deleted from each of their product lines. a.middle mgmt b.first-line mgmt c.team leaders d.product supervisors e.top mgmt

e

_____ is the accomplishment of tasks that help fullfill organizational objectives a. benchmarking b.optimizing c. satisficing d. efficiency e. effectiveness

e. effectiveness

In November 2004, designer Karl Lagerfeld partnered with Swedish retailer Hennes & Mauritz to sellan affordable line of high-fashion clothing, which Lagerfeld will design exclusively for the retailer.Hennes & Mauritz will take responsibility for manufacturing and marketing the clothes. Which man-agement function guided the alliance between the designer and the retailer? a.controlling b.leading c.motivating d.planning e.organizing

e. organizing

______is defined by getting work done through others

management