MGMT 102 test ch 8, 9, and 10
Individuals who build up the pride of other people in the business world are usually middle managers. a. True b. False
FaLSE
Adults can often relive a childhood experience in a context very different from the one experienced as a child. a. True b. False
TRUE
Individuals who are very private about their personal lives may discover stress relief through appropriate self-disclosure. a. True b. False
True
Pride is a feeling of superiority, which almost always gives way to negative energy throughout the company. a. True b. False
b. False
A person who inhibits or overemphasizes her expression of some emotions is suffering from a. intellectual incompetence. b. a lack of emotional balance. c. emotional expressivism. d. a flawed character.
b. a lack of emotional balance.
Trust is a complex emotion that combines three components: a. control, commitment, and clarity. b. responsibility, remedy, and rumination. c. reliance, dependence, and caring. d. caring, competency, and commitment.
d. caring, competency, and commitment.
Asking good friends about how you express your emotions is one of the best ways to achieve greater emotional control. a. True b. False
false
Constructive criticism is still effective when the listener has an attitude of defensiveness.
false
The Johari Window identifies six kinds of information about you that affect your communication with others.
false
Emotional competence includes two major dimensions: personal competence and
social competence.
Some incentive plans do not achieve positive reinforcement results because a. they do not use monetary rewards. b. they result in overmotivation and overproduction to the point of having to lay workers off. c. the incentives are too customized for individual wants and needs. d. what they reward may foster unethical behavior or unproductive competition
what they reward may foster unethical behavior or unproductive competition
In order to provide superior customer service, organizations should keep in mind that a. treatment of the customers must be top priority, even ahead of treatment of employees. b. frontline employees should be given full autonomy over providing the service and receive minimal feedback. c. every person should be respected regardless of their duties or their position. d. pay incentive programs for frontline employees are critica
every person should be respected regardless of their duties or their position.
A common misconception about the use of positive reinforcement is that a. programs of this kind can be implemented with a minimum amount of effort. b. the use of positive reinforcement increases the demands for a raise. c. managers should focus on what is right and ignore what is wrong when reinforcing behavior. d. employees value such programs more than good wages.
the use of positive reinforcement increases the demands for a raise
Jin opens her meeting presentation by saying, "Hello, I'm Jin, and I will be talking with you about doing business in the country I was raised in, South Korea. I miss living in Seoul and often wish I could move back, but I enjoy sharing my culture with others here in the United States. You might be surprised to learn that Koreans like to entertain and be entertained." Jin used self-disclosure by saying
b. "I miss living in Seoul and often wish I could move back..."
Positive energy a. helps us cope with physically demanding work. b. praises employees at the levels of senior management. c. finds methods of increasing pay for workers. d. requires feedback and appreciation.
a. helps us cope with physically demanding work.
The quality of feedback you receive from others depends to a large degree on a. how much you practice self-disclosure. b. how confident you are. c. your presentation skills. d. the number of people with whom you come into contact.
a. how much you practice self-disclosure.
A reinforcer is a planned activity designed to motivate employees to achieve an organizational objective. a. True b. False
FALSE
Monica makes decisions primarily with her heart, which is a good way to achieve emotional balance. a. True b. False
FALSE
Research has demonstrated that happiness on the job can but usually does not correlate with happiness in our personal lives. a. True b. False
FALSE
An effective apology will communicate the three Rs: regret, responsibility, and rumination. a. True b. False
False
Appropriate self-disclosure avoids the expression of feelings and emotions and focuses on the factual content of the interpersonal interaction. a. True b. False
False
Emotional intelligence is simply a measure of our social competence. a. True b. False
False
In the field of positive psychology, a person in a state of flow is fully immersed in a feeling of energized focus related to absorption in a task that he or she greatly enjoys. a. True b. False
False
It is important to wait a long time to cool off before expressing feelings of anger. a. True b. False
False
It's best to ruminate before self-disclosure. a. True b. False
False
Jan tells Jill, "I want you to do well. Please take the time to research more sources in the future." This is an inappropriate way to offer criticism. a. True b. False
False
Narcissism among employees makes positive reinforcement even more effective because it reinforces the individual's self-focus. a. True b. False
False
Positive reinforcement is less effective between peers or from subordinates to managers than from managers to subordinates. a. True b. False
False
T OR F Journaling your anger and then sharing the writing with those you are angry with is an effective strategy for achieving emotional control in your life.
False
The best time to offer self-disclosure is always "now." a. True b. False
False
The field of psychology and psychologists have devoted most of their research to mental illnesses. a. True b. False
TRUE
Many firms pay extra money to those employees who work extra hours. Critics of this approach make which claim? a. Employees are most creative during the first two hours of each day. b. These employees may value more time for family, socializing, and recreation as a reward instead of money. c. Employees should be able to do all their work during the regular work hours. d. Most people agree that employees should have the incentive of getting paid extra for extra hours.
These employees may value more time for family, socializing, and recreation as a reward instead of money.
Self-description includes telling your co-workers about the types of food you enjoy and the movies you like to watch. a. True b. False
True
Strained work relationships often arise because people will not discuss real or imagined problems in the workplace. a. True b. False
True
The unknown area of the Johari Window never completely disappears because it contains information that may never be known to you or to others. a. True b. False
True
American culture has changed from our early days as farmers to a. a day when we should send "Thank You" letters by e-mail. b. an era of small businesses. c. a culture of creativity and empathy for others. d. the information age.
a culture of creativity and empathy for others.
According to the Sedona Method, you can make positive changes in your life by "letting go." a. True b. False
a. True
Johanna often feels she is a helpless victim to other people's actions. Her sister frequently decides her schedule and dictates which events she will attend. Johanna prefers to endure feelings of helplessness rather then confront her sister about how she feels. This is an example of which emotional style? a. Capitulating b. Accommodating c. Suppressive d. Overexpressing
a. Capitulating
The rules of appropriate self-disclosure include a. accurately describing your feelings and emotions. b. self-disclosing, regardless of the immediate circumstances. c. learning to trust everyone with your self-disclosures. d. delaying the discussion of disturbing situations for as long as possible to diffuse emotions.
a. accurately describing your feelings and emotions.
Which of the following is true about authenticity? a. Individuals who are authentic do not have an unknown area of the Johari Window. b. It is the unrestricted demonstration of one's true self through communication and interactions with others. c. It requires blunt honesty at all times. d. It is necessary to temper your authenticity in the workplace for the sake of professionalism
b. It is the unrestricted demonstration of one's true self through communication and interactions with others.
When a round of downsizing forced Olivia's boss, Karen, to ask Olivia to absorb the responsibilities of the laid-off grant writer, neither woman was sure what to expect. Olivia had never written a grant before, but Karen mentored her along. Over time, they discovered that Olivia had a great talent and interest for the task, and she successfully wrote proposals that were awarded hundreds of thousands of dollars. This example of mentoring resulted in which change in Olivia's self-disclosure? a. Expansion of the blind window b. Reduction of the unknown window c. Decrease of the open window d. Reduction of the hidden window
b. Reduction of the unknown window
Leadership training that emphasizes rational or logical business processes can cause a. negative emotions. b. failure to understand the importance of emotions in the workplace. c. increased emotional intelligence. d. lower employee turnover and burnout.
b. failure to understand the importance of emotions in the workplace.
It is important to manage your anger. You can do this in a number of ways, including a. expressing your anger physically so that it will dissipate the intensity of the feeling. b. giving immediate and full expression to your anger so that it doesn't build to dangerous levels. c. becoming conscious of specific triggers of your anger. d. delaying the expression of anger as long as possible.
c. becoming conscious of specific triggers of your anger.
Individuals with high cultural intelligence a. frequently question themselves as to how to behave and communicate in other cultures. b. are only able to exercise their skill in foreign countries. c. can quickly analyze and appropriately react to people and situations in unfamiliar cultures. d. possess charisma that enables them to communicate and behave in ways that are acceptable to their own culture, even while in foreign cultures.
c. can quickly analyze and appropriately react to people and situations in unfamiliar cultures.
When Dan was growing up, his mother very often ordered him to "do this" and "don't do that," which angered him. Now as an adult, Dan has a female boss who occasionally checks up with him by asking him if he remembered to "do this/that." According to the Transactional Analysis theory, one would most expect Dan to a. be conscious of his emotional response and its relationship with his childhood experiences. b. react with guilt and self-doubt, regardless of his boss's gender. c. interpret his boss's questions as badgering and feel angry. d. appreciate his boss's concern
c. interpret his boss's questions as badgering and feel angry.
Behavior: a. follows naturally from activating events and is not a choice. b. is often erratic because emotions are impossible to control. c. is influenced by feelings and thinking patterns triggered by activating events. d. results automatically from activating events such as a perceived injustice.
c. is influenced by feelings and thinking patterns triggered by activating events.
Examples in Chapter 10 show that positive energy can be developed in companies by a. reinforcing their needs. b. managers who always demonstrate optimism. c. making employees feel valued by investing in them and their community. d. being more flexible with working hours and giving quick rewards.
c. making employees feel valued by investing in them and their community.
In a 360-degree feedback assessment strategy, a. team members discuss each other's strengths and weaknesses together. b. low morale is likely to result, even if the assessment is well planned. c. the feedback is generally anonymous. d. employees are required to self-disclose.
c. the feedback is generally anonymous.
In order to create a healthier, more vibrant life, a. be fit. b. give feedback. c. try to experience three positive thoughts for every negative one. d. always practice courtesy so others will be courteous too.
c. try to experience three positive thoughts for every negative one.
Workers experience higher job satisfaction and more satisfied clients if a. their home life is happy. b. managers create better incentive plans. c. a supervisor helps their self-esteem by providing salary increases. d. they engage more with their coworkers.
d. they engage more with their coworkers.
Albert frequently feels anxious when he has to participate in meetings at work, and is concerned that his nervous demeanor will mislead coworkers into perceiving him as incompetent at his job. In his personal life, he struggles with the compulsion to eat a whole pint of ice cream every time he has a quarrel or misunderstanding with his girlfriend. Which practice could help Albert overcome both of these problems?
d. Mindfulness
The unknown area of the Johari Window is a. made up of private feelings and needs you do not want to share. b. an area you need to enlarge in order to build friendships. c. the same as the blind area. d. an area that you, and others, can never know completely and that can never completely disappear.
d. an area that you, and others, can never know completely and that can never completely disappear.
One way to effectively express your anger is by a. journaling about your feelings and then showing your journal to the person with whom you are angry. b. reacting in a manner that is consistent with the full depth of your emotions. c. describing it in subtle, ambiguous terms. d. expressing your feelings in a timely, non-accusatory manner.
d. expressing your feelings in a timely, non-accusatory manner.
Kyoko tells her friend Scott that, this semester, she's taking Accounting 122, Human Resources 156, and Business Ethics 201. This is an example of a. self-awareness. b. self-disclosure. c. self-efficacy. d. self-description.
d. self-description.
It is possible to fine-tune your emotional style by a. finding others with bigger problems than your own and talking with them. b. talking to uninvolved third parties who can objectively evaluate your feelings. c. keeping yourself very busy so that you don't have time to brood or worry. d. taking responsibility for your emotions
d. taking responsibility for your emotions
Accommodating our emotions means we are attending to our thoughts or the logical process. a. True b. False
false
When it comes to rewarding individual and team performance, it is important to remember that a. employees prefer tangible to intangible rewards. b. managers can benefit from positive reinforcement from their subordinates. c. team incentives are the only ones that result in a "bottom-line" difference for a company. d. rewarding and reinforcing are supervisory responsibilities
managers can benefit from positive reinforcement from their subordinates.
