MGMT 2103 CH.9

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Values

Abstract ideals that guide one's thinking and behavior across all situations; relatively stable.

Job satisfaction

An affective or emotional response toward various facets of one's job; the extent to which an individual likes his or her job.

Withdrawal cognitions

An individual's overall thoughts and feelings about quitting.

Intentions

Attitudes affect behavior via these.

Counterproductive Work Behavior (CWB)

Behavior that harms other employees, the organization as a whole, or organizational stakeholders, such as customers and shareholders.

Attitudes

Evaluations, feelings, or opinions—ranging from positive to negative—about people, places, and objects.

Organizational Citizenship Behavior (OCB)

Individual behavior that is discretionary; it is not directly or explicitly recognized by the formal reward system. In aggregate, this promotes the effective functioning of the organization.

[Perceived] stress

Perceived [this] has negative effects on many different OB-related outcomes.

Motivation

Psychological process that arouses interest in doing something; it directs and guides behavior.

Perceived Organizational Support (POS)

Reflects the extent to which employees believe that the organization values their contributions and genuinely cares about their well-being.

Affective

The "I feel" component of an attitude.

Behavioral

The "I intend" component of an attitude.

Cognitive

The "I think" component of an attitude.

Organizational commitment

The extent to which an individual identifies with an organization and commits to its goals.

Job involvement

The extent to which an individual is personally involved with his or her work role.

Employee engagement

The harnessing of organizational members' selves to their work roles; where people employ and express themselves physically, cognitively, and emotionally during role performance.

Cognitive dissonance

The psychological discomfort experienced when simultaneously holding two or more conflicting cognitions (ideas, values, or emotions).


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