MGMT 3000 CH. 1

Match each managerial role to the category in which it best fits. -Monitor A. Interpersonal B. Informational C. Decisional

B

Match each managerial role to the category in which it best fits. -Spokesperson A. Interpersonal B. Informational C. Decisional

B

Because of her training, Cicely was able to analyze her company's cost structure and make specific suggestions to bring it in line with their competitors in a very short period of time after she was hired. A. Technical Skills B. Human Skills C. Conceptual Skills

A

Anouk always seems to be able to rally her team when it gets to be crunch time. A. Technical Skills B. Human Skills C. Conceptual Skills

B

At times, to be efficient in management means NOT using resources in the most cost-effective way. True False

B

Efficiency and effectiveness mean using resources—people, money, raw materials, and the like—wisely and cost-effectively. True False

B

Employees who have the ability to work well with others to get things done are said to have _____ skills. A. coding B.human C. knowledge D. technical

B

Kala leads the sales force to achieve the company's sales goals for the quarter. A. Top Manager B. Middle Manager C. Team Leader D. First Line Manager

B

Manuel, a supervisor, is known by his managers to be sharp in his decisions and has a good track record of meeting his goals. Manuel is a(n) ____ manager. A. efficient B. effective C. diverse D. visionary E. mentoring

B

Because he can see the big picture, Hudson is able to link the right people up throughout the company from top to bottom A. Technical Skills B. Human Skills C. Conceptual Skills

C

Gerard is responsible for only one activity in his organization—the management of the human resources department. He would be classified as a A. team leader. B. general manager. C. functional manager. D. board member.

C

In a manager's _______ role, he or she is expected to evaluate alternatives and make choices to solve problems or take advantage of opportunities. A.interpersonal B. informational C. decisional D. liaison

C

Kurt is responsible for establishing organization-wide policies and strategies, and making long-term decisions that affect the organization as a whole. Kurt would be characterized as a _______ manager. A. first-line B. nonsupervisory C. top D. middle

C

Laetitia has had great success in advancing her career because she is able to see how things fit together throughout the company. A. Technical Skills B. Human Skills C. Conceptual Skills

C

Luis is the go-to person when the team needs to coordinate their work or when they have conflicts arise. A. Top Manager B. Middle Manager C. Team Leader D. First Line Manager

C

Manuel, a supervisor, is known by his managers to be sharp in his decisions and has a good track record of meeting his goals. Manuel is a(n) ____ manager. A. diverse B. mentoring C. efficient D. effective E. visionary

D

Mike and Sue McCloskey are examples of A.functional managers. B.first-line managers. C.middle managers. D.top managers. E. nonmanagerial employees.

D

Phillip is the art department head and supervises the art staff. A. Top Manager B. Middle Manager C. Team Leader D. First Line Manager

D

Match each managerial role to the category in which it best fits. -Disseminator A. Interpersonal B. Informational C. Decisional

B

Aziz develops the company's human resource policies. A. Top Manager B. Middle Manager C. Team Leader D. First Line Manager

A

According to Mintzberg's findings, which statement regarding a manager's communication is TRUE? A.Managers rely more on spoken communication, such as telephone calls and meetings, than on written communication. B. Communication with others accounts for only a small portion of a manager's daily routine. C. Managers rely primarily on nonverbal communication rather than on verbal communication. D. Managers communicate mainly through written communication, such a letters, memos, and reports.

A

According to Mintzberg, ______ of the tasks completed by managers take less than 9 minutes. A.about half B. very few C.all D. about one-quarter

A

Jose was able to perform well in his new job early on because he didn't need extensive training before he could dig in and get to work. He had mastered the ins and outs of the industry at his last job. A. Technical Skills B. Human Skills C. Conceptual Skills

A

Match each managerial role to the category in which it best fits. -Figurehead A. Interpersonal B. Informational C. Decisional

A

Match each managerial role to the category in which it best fits. -Leader A. Interpersonal B. Informational C. Decisional

A

Match each managerial role to the category in which it best fits. -Liaison A. Interpersonal B. Informational C. Decisional

A

Mintzberg characterized managers' interaction with people both inside and outside of their work units as their _______ roles. A. interpersonal B. promotional C. informational D. decisional

A

Ricardo is a district manager who oversees several store managers in a national chain of department stores. Ricardo reports directly to the vice president of stores and marketing, a member of top management. Ricardo is a middle manager. True False

A

Sophie analyzes the national sales forecasts of advertising directories and develops projections on long-term industry growth. A. Top Manager B. Middle Manager C. Team Leader D. First Line Manager

A

The job-specific knowledge you need to perform well in a specialized field, known as _______ skills, appear to be most important for first-line managers. A.technical B.conceptual C. teaching D. people

A

What are primary skills that companies seek in top managers? (Select all that apply.) A. The ability to communicate B. The ability to motivate and engage others C. A high level of energy D. Eagerness to please others

A,B,C

Milo isn't the only sales manager for his company. He also consistently scores in the top sales tier each month because he does such a great job interacting and gaining trust with both his sales people and his customers alike. A. Technical Skills B. Human Skills C. Conceptual Skills

B

Rebecca is the national sales manager and coordinates the activities of her first-line managers. A. Top Manager B. Middle Manager C. Team Leader D. First Line Manager

B

The case mentions that Uber's valuation has recently dropped. If a manager at Uber is tracking the company's performance and comparing it to goals, this person would be performing the ______ managerial function. A.organizing B.controlling C.auditing D.planning E.leading

B

The setting of Fair Oaks Farms' mission, vision, and goals is an example of which managerial function? A. structuring B. planning C. controlling D. organizing E. leading

B

Travis Kalanick is known as an entrepreneur. Based on what you've learned about entrepreneurs, which of the following is most likely true about Kalanick? A.He has a low level of action orientation. B. He has a high tolerance for ambiguity. C. He has high ethical standards. D. He has an external locus of control. E. He has low self-confidence.

B

When Fair Oaks' management shares its vision with its 300-plus employees and seeks feedback, it is able to influence employees and gain buy-in from them. Which managerial function is the company performing? A. organizing B. leading C. motivating D. controlling E. planning

B

Although he can't fire or discipline team members, Sawyer is in charge of making sure his team meets its production goals. A. Top Manager B. Middle Manager C. Team Leader D. First Line Manager

C

Match each managerial role to the category in which it best fits. -Disturbance Handler A. Interpersonal B. Informational C. Decisional

C

Match each managerial role to the category in which it best fits. -Entrepreneur A. Interpersonal B. Informational C. Decisional

C

Match each managerial role to the category in which it best fits. -Negotiator A. Interpersonal B. Informational C. Decisional

C

Match each managerial role to the category in which it best fits. -Resource Allocator A. Interpersonal B. Informational C. Decisional

C

Sanjay is the top executive at a hospital. He is known for being the first person at work in the mornings and the last to leave. Some even say that he seems to live there. He is always accessible by phone, even when on vacation. Last year, he worked meetings to be standing meetings that lasted only 15 minutes. Using Mintzberg's findings, how would you characterize Sanjay? A. a manager who relies more on written communication than verbal B. a manager who relies more on verbal than written communication C. a manager whose work is characterized by fragmentation, brevity and variety Correct D. a manager who works long hours at an intense pace Incorrect E. a manager who is mindful and focused

C

The company president meets with senior managers to determine what is causing a problem with the company's best-selling computer microchip. They discuss whether the cause might be a modification that was made in the manufacturing process. Which management function is the group performing? A.organizing B. planning C. controlling D. leading

C

Uber has faced a host of ethical and financial challenges ever since it started in 2011. Which of Mintzberg's roles is most closely related to Uber's senior leadership's responsibility to fix problems the company is facing? A.spokesperson B. monitor C. disturbance handler D. resource allocator E. figurehead

C

You have just taken a job as an entry-level manager for a company that provides rug-cleaning services. The company has a large national presence, with offices in 40 U.S. states. You know you are starting at the bottom of the management ladder, but you hope to grow and rise through the ranks to become a senior manager. What is your likely salary range when you first take the job? A. $26,000-$29,000 B. $80,000-$100,000 C. $35,000-$60,000 D. $14,000-$20,000 E. $45,000-$120,000

C

Gray, a supervisor, is known by her managers to be sharp in her decisions and has a good track record of meeting her goals; Gray is a(n) ____ manager. A. diverse B. efficient C. macro D. effective E. detail

D

Madison is the warehouse foreperson and ensures products are loaded effectively. A. Top Manager B. Middle Manager C. Team Leader D. First Line Manager

D

Uber's first challenge is managing for competitive advantage. What function of management is most closely related to setting goals to remain competitive? A. controlling B. leading C. operating D. organizing E. planning

E

Darla is an experienced plant manager. She has been assigned to help a struggling plant meet its target goals. On her first day she asks for the organizational chart and the last month's productivity reports. What would Darla do with those two documents? A.She might reorganize the management team and rethink the work processes.

Having experience in a specific industry is the only characteristic people must possess to succeed professionally. False

What are two potential rewards of being an exceptional manager? (Choose all that apply.) B.The ability to earn more than most workers C. Fringe benefits, such as a large office or stock options

In business, a group of people who work together in an attempt to achieve some specific purpose is known as a(n) _____. B. organization

It is Micah's role at the company to plan, organize, and control the functions within the human resource department. Based on this, you can tell that Micah is in a _____ role at this company. C.management

In her role as a grocery store general manager, Shara is able to make changes that affect customers, store employees, and individual department managers.This is an example of the _____ effect. B. multiplier

A _____ is an experienced person who provides guidance to someone new to the workplace. D. mentor

Which of the following managers demonstrates the management function of planning (in contrast to organizing, controlling, or leading)? B. Maribeth, who determines that her sales staff needs to contact twenty new customers each month to meet department goals