MGMT 310 - Chapter 18 - Motivation

Adam, a team lead, while assessing the performance of his team members, came to know that their performance is deteriorating day -by-day. In order to motivate them, Adam adopted the four-drive theory of motivation and differentiated good performers from average and poor performers. He designed a reward system such that it would clearly tie to performance. From this scenario, it can be inferred that Adam tried to fulfill the employee's drive to

Acquire

Which of the following theories is a variant on maslow's hierarchy theory that involves three instead of five levels? - Expectancy theory -Alderfer's ERG theory -Goal setting theory -McClelland's acquired needs theory

Alder's ERG theory

Which statement best describes the theory of operant conditioning?

Both positive and negative reinforcement increase behavior while punishment and extinction decrease behavior.

Which of the following statements about the reinforcement theory is true?

Ceasing to reward the behavior that was previously rewarded causes extinction.

The study of the incentives and needs that motivate people to perform in a certain way are called ___ theories of motivation. Content Path-goal reinforcement Process

Content

Maria and Jose have worked together in the same office in the same position for some time. They have similar education and have been in he job for similar periods of time. Maria works extremely hard and often notices that Jose takes long breaks and doesn't work as hard as he is. When she learned that Josie is paid $8000 more a year she gets upset and decides to reduce her effort. Which of the following theories explains this behavior? - Expectancy theory - Equity Theory - ERG theory - Goal setting theory

Equity theory

The acronym ERG refers to

Existence, relatedness, growth

T/F? According to Maslow, the two higher-order needs include the physiological and belongingness needs.

F

T/F? According to douglas mcgregor, managers who conform to theory x tend to use a blend of extrinsic and intrinsic rewards to motivate employees.

F

T/F? In contrast to intrinsic motivation, extrinsic motivation is derived from aspects of "doing the job"

F

T/F? Individuals who are motivated by personalized power like to make an impact on and influence others.

F

T/F? Performance to outcome expectancy includes the evaluation of whether putting in effort will lead to commensurate performance.

F

The ___ theory, proposed by Abraham Maslow, states that individuals have multiple needs that must be fulfilled in a specific order to ensure the greatest level of satisfaction. Acquired needs Hierarchy of needs four-drive two-factor

Hierarchy of needs

To fulfill employee's drive to defend, manager should -provide competitive salary and benefits -Value collaboration and teamwork -Increase transparency of all processes -Design jobs that have distinct roles in the organization

Increase transparency of all processes

Which of the following is an intrinsic reward? Recognition Interesting task Employee benefits Incentives

Interesting Task

Which of the following statements about extrinsic and intrinsic rewards are true? -Intrinsic rewards are tangible -Extrinsic rewards include interesting and challenging work -Intrinsic rewards provide satisfaction -Extrinsic rewards are based on individual's conception of worth

Intrinsic rewards provide satisfaction

Which of the following is an extrinsic reward? Autonomy Challenging Task Self-direction Job Security

Job Security

Which of the following statement about Maslow's hierarchy of needs theory is true? - Job security and fringe benefits are considered belongingness needs -Most people can easily arrive at the level of self-actualization -Lower order needs must be satisfied before higher order needs -The second level in maslow's hierarchy encompasses physical needs

Lower order needs must be satisfied before higher order needs

___ refers to the desire, stimulus or incentive to pursue a particular course of action. Participation Influence Motivation Reinforcement

Motivation

Which of the following is one of the three needs of McClelland's acquired needs?

Need for power

Theories that explain why people behave in ways to satisfy their needs and how they evaluate their overall level of satisfaction after they have attempted to fulfill their needs are called ___ theories of motivation. Social identity Content Reinforcement Process

Reinforcement

Which of the following theories focuses on the process of using rewards or punishments?

Reinforcement theory

T/F? According to Herzberg, fulfilling potential dissatisfiers causes people to become less dissatisfied.

T

T/F? Equity Theory assumes that individuals know what efford and skills are required to receive a reward threshold from their employers.

T

T/F? Extinction is the idea that a behavior stops because it has ceased to be rewarded or punished.

T

T/F? Goal setting theory states that the mere setting of difficult but achievable goals is a significant motivator of performance.

T

T/F? Unlike Maslow, Alderfer believed that individuals could pursue multiple needs at once.

T

Which of the following statements about the goal setting theory is true? Tight deadlines for goal completion lead to more rapid work pace. Difficult goals often tend to direct attention toward goal-irrelevant activities Difficult goals generally lead to lesser effort. Easily achievable goals are the significant motivators of preformance.

Tight deadlines for goal completion lead to more rapid work pace.

Which of the following is a characteristic of an organization's climate with high employee engagement? Negative reinforcement training and development high power distance centralized decision making

Training and development

Edwin, a top manager in a bureaucratic organization, often engages in persuading employees while making decisions and focuses more on his team and outside the organization. Based on the needs theory, it can be inferred that Edwin is an example of...

a socialized power-oriented manager.

According to herzberg's two factor theory, hygiene factors...

are potential dissatisfiers that, when fulfilled, do not cause poeple to become satisfied

According to Douglas McGregor, managers who conform to theory X tend to...

believe their employees are principally motivated by extrinsic rewards, especially compensation.

According to douglas McGregor, managers who conform to Theory Y...

focus on participation rather than command and control styles of leadership.

Of the three variables of expectancy, valence includes...

the evaluation of whether the available outcomes are attractive to the employee.

The management in an organization wanted to reduce employee turnover by increasing their job satisfaction. Therefor, they provided employees with a safe work environment and a sense of job security. However, the turnover rate did not decrease even after implementing these changes. During exit interviews, the employees complained that they do not have any opportunities for achievement and personal recognition. From this scenario, it is understood that

the organization falls short of motivators