MGMT 310 Exam 2

Most employees should recognize that alcoholism is a

disease that follows a rather predictable course

The philosophy behind the Scanlon Plan is that:

employees should make suggestions to improve performance and be rewarded for their contributions.

Cafeteria plans

enable individual employees to choose the benefits that are best suited to their particular needs

When cost-of-living pay increases are given routinely, employees may view them as _____

entitlements

Elements of the compensation package are said to have _____ when an employee's high performance leads to monetary rewards that are valued.

instrumentality

The three basic types of formats for providing feedback during a performance evaluation meeting or feedback session are:

tell-and -sell, tell-and listen, and problem-solving

Traditionalists

a group of individuals who are over the ago of 60 and are less likely to spend money on themselves

A study on bonus versus actual pay raises showed that improving one's pay through merit increases by 1 percent would increase future performance by ____ percent.

2

In most profit-sharing plans, about ___ of the net profit is shared

20-25%

. A study by Duke University researchers who examined the records of nearly 12,000 university employees found that obese employees experienced medical costs that were more than _____ times higher than those of non-obese workers

5

Beginning in 2014, firms that employ _____ or more people who work 30 or more hours per week but do not offer them health insurance will have to pay a penalty to the government.

50

Individuals can receive Social Security benefits as early as age:

62

error of central tendency

A performance rating error in which the rater is reluctant to give employees either extremely high or extremely low ratings is referred to as a(n):

Which of the following would NOT be considered a recordable case under the Occupational Safety and Health Act (OSHA)? a. an employee killed on the job b. a coal miner's black lung disease c. an employee's broken leg suffered in a fall on a slippery spot on the plant floor d. an employee's depression caused by family problems

An employee's depression caused by family problems

Regardless of the medium, which of the following is NOT a general pointer for designing benefits information? a. Avoid complex language when describing benefits. Clear, concise, and understandable language is a must. b. Explain the purpose behind a benefit and the value it offers employees. Be up front about the pros and cons of different benefit plans. c. Provide numerous examples to illustrate how a benefit choice might affect different types of employees, depending upon their personal circumstances. d. Avoid the use of graphics whenever possible to make the information understandable and prevent confusion.

Avoid the use of graphics whenever possible to make the information understandable and prevent confusion

Which of the following is NOT an internal factor affecting the pay mix a. Worth of job b. Cost of living c. Employer's ability to pay d. Employee's relative worth

Cost of living

Which of the following is NOT a component of behavior modeling? a. Learning points b. Practice and role-play c. Decisional emulation d. Feedback and reinforcement

Decisional Emulation

Contrast Error

If one rates an average employee's performance high because they compared the employee to poor performers

The U.S. Supreme Court ruled in _____ that employers may not bar women of childbearing age from certain jobs because of potential risk to their fetuses.

International Union v. Johnson Controls

Which of the following is NOT a recommendation for calming an angry employee? a. Hold all conversations in private. b. Recognize the employee's legitimate concerns or feelings. c. Keep the discussion as subjective as possible. d. Listen to the employee with an open mind and nonjudgmental behavior.

Keep the discussion as subjective as possible

The Hay profile method uses which three factors for evaluating jobs?

Knowledge, accountability, and mental ability

In light of recent court rulings, HR managers suggest that performance evaluations should meet all of the following legal guidelines EXCEPT: a. performance ratings must be job-related. b. employees must be provided with clear, written job standards in advance of their evaluations. c. performance evaluation should rarely be tied to compensation decisions. d. supervisors should be trained to use the evaluation form correctly.

Performance evaluation should rarely be tied to compensation decisions

The appraisal interview should be divided into two sessions, one each for:

Performance review and employee's growth plans

Mixed-standard scale

Rating format that uses three specific behavioral descriptions relevant to each trait and then asks supervisors to evaluate whether an employees behavior is better than, equal to, or worse than the standard for each behavior

In terms of workplace violence, which of the following should organizations AVOID? a. Holding managers responsible for preventing acts of violence b. Analyzing the workplace to uncover areas of potential violence c. Refraining from hiring persons with arrest records d. Providing violence prevention training

Refraining from hiring personas with arrest records

Instrumentality refers to:

Rewards that are valued and motivate employees

Freedom from criterion deficiency of performance appraisals refers to the extent to which: a. standards relate to the overall objectives of the organization. b. standards capture the entire range of an employee's responsibilities. c. individuals tend to maintain a certain level of performance over time. d. factors outside the employee's control can influence performance.

Standards capture the entire range of an employee's responsibilities

Performance-centered objectives might include all of the following phrases EXCEPT: a. "to repair". b. "to appreciate". c. "to assemble". d. "to calculate".

To appreciate

Which of the following is NOT an issue related to the design of a training program? a. Instructional objectives b. Trainee readiness and motivation c. Principles of learning d. Trainee ethnic characteristics

Trainee ethnic characteristics

Tips for using criticism constructively includes all of the following EXCEPT: a. considering whether it is really necessary. b. not exaggerating. c. watching one's timing. d. using the "sandwich technique."

Using the sandwich technique

Developmental purposes of performance appraisal include all of the following EXCEPT a. recognizing individual performance. b. validating selection procedures. c. improving communication. d. identifying strengths and weaknesses.

Validating selection procedures

The relationship between the relative worth of jobs and their wage rates can be represented by means of a: a. regression line. b. wage survey. c. salary progression chart. d. wage curve.

Wage curve

Flexible benefit plans

allow employees to choose benefits suited to their needs

Employees desiring domestic companion benefits typically must sign:

an affidavit of domestic partnership

Some organizations fail to make the connection between training and

an organizations goal

Voluntary protection programs (VPPs)

attempt to get employers to go beyond the basics of Occupational Safety and Health Act (OSHA) and provide workers with better protection on the job.

Noncash incentive rewards are most effective as motivators when the award is: a. a complete surprise to the recipient. b. combined with a meaningful employee recognition program. c. increased every year it is given. d. tailored to individual employees.

combined with a meaningful employee recognition program

High effort

dealing with stress, having to expend too much mental or physical energy over too long a period of time

When communicating benefits programs to employees use: a. correct legal language to avoid subsequent liability. b. one, uniform method to communicate to all employees. c. multiple media techniques. d. graphics and presentation software to conceal unpleasant news.

multiple media techniques

A typical unemployment insurance program does NOT require that: a. all eligible individuals must register for available work. b. all eligible individuals must submit an application for benefits. c. recipients must be willing to accept any job that is offered to them. d. recipients must be willing to accept any suitable job that is offered to them.

recipients must be willing to accept any job that is offered to them

If an employee's pay is based not on the actual amount of time it takes him or her to complete a job but instead on a predetermined amount of time for completing the job, he or she is working under the _____.

standards hour plan

Simulation method

the method of training used to train personnel to operate aircraft, spacecraft, and other highly technical and expensive equipment

Burnout

the most severe stage of distress

The relative worth of a job evaluated using the point manual is determined by

the total points that have been assigned to that job

13. Which of the following organizations are NOT required to follow the Occupational Safety and Health Administration's blood-borne pathogen standards? a. hospitals b. nursing homes c. funeral homes d. travel agencies

travel agencies