MGMT 3140-H01: Chapter 11. Managing the Diverse Workforce

Diversity training programs make an effort to _______.

- develop the skills needed to manage a diversified workforce effectively - identify and reduce hidden biases

Knowing that the U.S. workforce is increasingly diverse, managers can support diversity by recognizing ______.

- dietary restrictions - accommodations for disabilities - religious holidays

Despite gains for minorities and immigrants in the workforce, disparities in employment and earnings continue to exist, including ______.

- earnings of black and Hispanic workers consistently are lower than those of white and Asian workers - higher unemployment rates for black and Hispanic workers - discrimination in hiring when non-white-sounding names apply for jobs

Even in today's changing society, women still carry the bulk of which family responsibilities?

- household responsibilities - child care - elderly parent care

Maintaining work-life balance and parenting can be particularly challenging for women. To help attract and retain women, companies are offering "family-friendly" fringe benefits such as ______.

- in-home care for elderly family members - onsite child care - flexible work schedules

Diversity and inclusion initiatives positively impact an organization's competitive advantage through ______.

- increased ability to leverage creativity and innovation in problem solving - improved perspective in differentiated markets - increased ability to attract and retain talent

Diversity and inclusion can provide organizations with a competitive advantage. This occurs because ______.

- just as women and minorities prefer to work for an employer that values diversity, they may prefer to patronize such organizations - a diverse workforce can give an edge in a global economy by facilitating understanding of other customs, cultures, and marketplace needs

Companies such as Accenture are helping women break through the proverbial glass ceiling by ______.

- making arrangements for part-time assignments - sponsoring monthly networking events for its female employees

Having expanded beyond gender or skin color, diversity also refers to which of the following differences?

- nationality - sexual orientation - disability status

The methods companies can use to attract a diverse, qualified workforce include ______.

- offering alternative work arrangements - executing effective recruiting practices

As a result of the Civil Rights Act of 1964, gender discrimination is gradually being eliminated. Women have been positively impacted, although equality has not yet been achieved. Which of the following conditions still exist for women in the workforce?

- pay disparity - underrepresentation at most senior levels of corporate life

Which behaviors can cause a hostile work environment?

- pervasive displays of pornography - demeaning jokes - lewd or suggestive remarks

The Americans with Disabilities Act (ADA) defines a disability as a physical or mental impairment that substantially limits one or more major life activities. Examples of such physical or mental impairments include ______.

- psychological illness - HIV infection - alcoholism - learning disabilities

What are the two types of sexual harassment?

- quid pro quo - hostile environment

In the workplace, managing diversity involves ______.

- recruiting, training, promoting, and utilizing individuals with different beliefs, capabilities, and cultures - recognizing common characteristics of groups while dealing with employees' differences to the firm's advantage

Diversity training usually has which of the following components?

- skill building - awareness building

Factors that have influenced the increase of women in the labor market include ______.

- social changes during the 1960s and 1970s - financial necessity

Key practices to leveraging employee differences involve ______.

- valuing - understanding - seeing

______ is defined as legally mandated efforts to recruit and hire qualified members of groups that have been discriminated against in the past. The intent was not to prefer these group members to the exclusion of others, but to correct for the long history of discriminatory practices and exclusion.

Affirmative action

______ refers to how tightly knit a group is and the degree to which group members perceive, interpret, and act on their environment in similar ways.

Cohesiveness

Which statement about women in the workforce is true?

Companies can lose valuable talent by demanding long hours from their female employees.

Which statement about attracting employees is true?

Companies need to use effective recruiting practices.

True or false: Today, jobs that were once considered male-only positions are now open to and occupied by an increasing number of women.

True

A(n) ______ workforce can provide a company with greater knowledge of the preferences and consuming habits of a diversified marketplace.

diverse

The major identifier of a pluralistic organization is a(n) ______ population.

diverse

The ______ is an invisible barrier that makes it difficult for women and minorities to move beyond a certain level in the corporate hierarchy.

glass ceiling

Which form of sexual harassment exists when unwelcome sexual conduct "has the purpose or effect of unreasonably interfering with job performance"?

hostile environment

When racial disparities exist in employment and earnings, it has the added problem of ______.

leaving aspiring young minorities with fewer role models and mentors

The Americans with Disabilities Act (ADA) defines a disability as a physical or mental impairment that substantially limits one or more major life activities. Examples of such physical or mental impairments does NOT include ______.

racist perspectives

Unwelcome sexual conduct that is a term or condition of employment is defined as ______ and is a violation of Title VII of the Civil Rights Act of 1964.

sexual harassment

Managers who recognize cultural and religious holidays, accept different modes of dress and accommodate dietary restrictions serves to _______.

support diversity

Which statements describe population trends impacting the U.S. workforce?

- About one in three residents in the United States is a racial or ethnic minority. - The number of Asian American, black, and Hispanic American workers is expected to grow faster than that of American white males.

Which of the following are expectations of many organizations that put some women at a disadvantage in the workplace?

- Companies expect employees to sacrifice their personal lives for the sake of the company. - Companies require long hours, especially at the managerial levels.

Monolithic organizations may be characterized by which of the following?

- Discrimination and prejudice prevail and informal integration is almost nonexistent. - They have minimal cultural integration. - Employees from "outside" the group are placed into low-status jobs.

Which of the following are ways an organization can communicate the commitment of top management to its employees?

- Link managerial compensation directly to the accomplishment of diversity goals - Participate in diversity programs and making participation mandatory for all managers - Incorporate the organization's attitudes toward diversity into its mission statement and strategic plans

Which of the following are possible explanations for the wage gap between men and women?

- Women have career interruptions to care for family. - Women are not negotiating pay as effectively as men.

______ organizations value and include minorities through formal and informal means.

Multicultural

Diverse groups tend to be ______ than homogeneous groups.

less cohesive

Charlene was told by her supervisor that she could receive a promotion if she would agree to have sexual relations with him. This is known as _________ behavior.

quid pro quo

One form of sexual harassment that is a component of an employment decision is known as _________ behavior.

quid pro quo

What is meant by "leveraging difference"?

Diversity is a resource an organization can capitalize on.

True or false: Differences in pay can be attributed to the fact that women are rated more poorly on performance evaluations than their male counterparts.

False

True or false: Men's roles in society have changed and they now carry the bulk of family responsibilities.

False

True or false: Obtaining top management's leadership and commitment is not necessarily critical for diversity programs to succeed.

False

The largest and fastest-growing minority group in the United States is ______.

Hispanics

Which statement about diversity is true?

It refers to all kinds of differences, including ethnicity, income, and religion.

______ are higher-level managers who help ensure that employee are introduced to top management and socialized into the norms and values of the organization.

Mentors

______ organizations are defined as having a more diverse employee population and taking steps to involve persons from different gender, racial, or cultural backgrounds.

Pluralistic

Which of the following statements about white, American-born male workers in the United States is true?

They constitute the largest percentage of workers.

Guillermo is looking for an entry-level management position. He has been contacted by a recruiter who is assembling a pool of qualified candidates from different backgrounds. The company the recruiter is working for historically hired only white males, and the company must now hire members of groups that were discriminated against in the past. This is known as ______.

affirmative action

Understanding and deeply valuing employee differences to build a more effective and profitable organization is known as ______.

managing diversity

Lupita is on a management track at her workplace. She meets regularly with Analise, a high-level executive who has taken Lupita under her wing. Lupita receives advice and valuable information from Analise. This is an example of ______.

mentorship

A(n) ______ organization has very little diversity or inclusiveness.

monolithic

Organizations that value cultural diversity, encourage it, and use it to their advantage are ______ organizations.

multicultural

Which group constitutes the largest percentage of workers in the United States?

white male workers