MGMT 320 CH. 1

Match each managerial role to the category in which it best fits. -Spokesperson A. Interpersonal B. Informational C. Decisional

B

Milo isn't the only sales manager for his company. He also consistently scores in the top sales tier each month because he does such a great job interacting and gaining trust with both his sales people and his customers alike. A. Technical Skills B. Human Skills C. Conceptual Skills

B

Rebecca is the national sales manager and coordinates the activities of her first-line managers. A. Top Manager B. Middle Manager C. Team Leader D. First Line Manager

B

Match each managerial role to the category in which it best fits. -Disturbance Handler A. Interpersonal B. Informational C. Decisional

C

Which managerial challenge is Samantha struggling with? A. Managing for diversity B. Managing for globalization C. Managing for information technology D. Managing for happiness and meaningfulness E. Managing for ethical standards

D

Because of her training, Cicely was able to analyze her company's cost structure and make specific suggestions to bring it in line with their competitors in a very short period of time after she was hired. A. Technical Skills B. Human Skills C. Conceptual Skills

A

Anouk always seems to be able to rally her team when it gets to be crunch time. A. Technical Skills B. Human Skills C. Conceptual Skills

B

At times, to be efficient in management means NOT using resources in the most cost-effective way. True False

B

Based on the video, Samantha seems to be a ______ while her boss Phil is a ______ manager. A. Senior manager; first-line B. First-line manager; middle C. Nonmanagerial employee; first-line D. Middle manager; top E. Top manager; senior

B

Efficiency and effectiveness mean using resources—people, money, raw materials, and the like—wisely and cost-effectively. True False

B

Employees who have the ability to work well with others to get things done are said to have _____ skills. A. coding B.human C. knowledge D. technical

B

Having experience in a specific industry is the only characteristic people must possess to succeed professionally. True False

B

In business, a group of people who work together in an attempt to achieve some specific purpose is known as a(n) _____. A.symposium B. organization C. cadre D. cohort

B

In her role as a grocery store general manager, Shara is able to make changes that affect customers, store employees, and individual department managers.This is an example of the _____ effect. A. efficiency B. multiplier C. responsibility D. value

B

Kala leads the sales force to achieve the company's sales goals for the quarter. A. Top Manager B. Middle Manager C. Team Leader D. First Line Manager

B

Manuel, a supervisor, is known by his managers to be sharp in his decisions and has a good track record of meeting his goals. Manuel is a(n) ____ manager. A. efficient B. effective C. diverse D. visionary E. mentoring

B

Marissa Mayer is a ______ manager. A. First-line B. General C. Functional D. Holistic E. Divisional

B

Match each managerial role to the category in which it best fits. -Disseminator A. Interpersonal B. Informational C. Decisional

B

Match each managerial role to the category in which it best fits. -Monitor A. Interpersonal B. Informational C. Decisional

B

Because he can see the big picture, Hudson is able to link the right people up throughout the company from top to bottom A. Technical Skills B. Human Skills C. Conceptual Skills

C

Gerard is responsible for only one activity in his organization—the management of the human resources department. He would be classified as a A. team leader. B. general manager. C. functional manager. D. board member.

C

In a manager's _______ role, he or she is expected to evaluate alternatives and make choices to solve problems or take advantage of opportunities. A.interpersonal B. informational C. decisional D. liaison

C

In this situation, the manager discusses with her employees an updated deadline for work. As a virtue of her position in the hierarchy of the organization, the manager has A. Referent power. B. Neutral power. C. Legitimate power. D. Coercive power. E. Reward power.

C

It is Micah's role at the company to plan, organize, and control the functions within the human resource department. Based on this, you can tell that Micah is in a _____ role at this company. A.consultant B.board member C.management D.front-line worker

C

Kurt is responsible for establishing organization-wide policies and strategies, and making long-term decisions that affect the organization as a whole. Kurt would be characterized as a _______ manager. A. first-line B. nonsupervisory C. top D. middle

C

Laetitia has had great success in advancing her career because she is able to see how things fit together throughout the company. A. Technical Skills B. Human Skills C. Conceptual Skills

C

Luis is the go-to person when the team needs to coordinate their work or when they have conflicts arise. A. Top Manager B. Middle Manager C. Team Leader D. First Line Manager

C

Manuel, a supervisor, is known by his managers to be sharp in his decisions and has a good track record of meeting his goals. Manuel is a(n) ____ manager. A. diverse B. mentoring C. efficient D. effective E. visionary

D

Mike and Sue McCloskey are examples of A.functional managers. B.first-line managers. C.middle managers. D.top managers. E. nonmanagerial employees.

D

Phillip is the art department head and supervises the art staff. A. Top Manager B. Middle Manager C. Team Leader D. First Line Manager

D

Spencer wants to be a professional pianist after earning his music degree but is having trouble booking gigs. He gets in touch with several successful local musicians and asks if they would have coffee with him and share wisdom on breaking into the music scene.

Model Others Possessing the Targeted Competencies

Caleb knows everybody and has a large group of friends in the professional community. Parties and events are his comfort zone.

Networking

Sydney is on top of the latest social media trends. She has thousands of Instagram followers and a successful personal YouTube channel.

New Media Literacy

Managing for Information Technology—Dealing with the "New Normal"

When Olivia started with the company, everyone worked a standard 8 to 5 workday and everyone knew each other. Today, some workers rarely come to the office to do their work, but Olivia embraces the opportunities these arrangements provide.

Managing for Happiness and Meaningfulness

When it comes to managing his employees, Tyler always goes the extra mile to build teamwork and camaraderie among his employees.

According to Mintzberg, ______ of the tasks completed by managers take less than 9 minutes. A.about half B. very few C.all D. about one-quarter

A

According to Mintzberg's findings, which statement regarding a manager's communication is TRUE? A.Managers rely more on spoken communication, such as telephone calls and meetings, than on written communication. B. Communication with others accounts for only a small portion of a manager's daily routine. C. Managers rely primarily on nonverbal communication rather than on verbal communication. D. Managers communicate mainly through written communication, such a letters, memos, and reports.

A

Aziz develops the company's human resource policies. A. Top Manager B. Middle Manager C. Team Leader D. First Line Manager

A

Darla is an experienced plant manager. She has been assigned to help a struggling plant meet its target goals. On her first day she asks for the organizational chart and the last month's productivity reports. What would Darla do with those two documents? A.She might reorganize the management team and rethink the work processes. B. She might lay-off line workers to save money and add managers to the line. C. She might order more materials and hire additional staff. D. She might suggest to upper management that the plant needs to close. E.She might move managers into other areas to test their knowledge.

A

Jose was able to perform well in his new job early on because he didn't need extensive training before he could dig in and get to work. He had mastered the ins and outs of the industry at his last job. A. Technical Skills B. Human Skills C. Conceptual Skills

A

Match each managerial role to the category in which it best fits. -Figurehead A. Interpersonal B. Informational C. Decisional

A

Match each managerial role to the category in which it best fits. -Leader A. Interpersonal B. Informational C. Decisional

A

Match each managerial role to the category in which it best fits. -Liaison A. Interpersonal B. Informational C. Decisional

A

Mintzberg characterized managers' interaction with people both inside and outside of their work units as their _______ roles. A. interpersonal B. promotional C. informational D. decisional

A

Motivating, directing, and otherwise influencing people to work hard to achieve the organization's goals is the definition of which management function? A. leading B.conceptualizing C. organizing D. informing

A

Ricardo is a district manager who oversees several store managers in a national chain of department stores. Ricardo reports directly to the vice president of stores and marketing, a member of top management. Ricardo is a middle manager. True False

A

Samantha's team members are asking her to think about the project work cycle and how to improve their working conditions, but more importantly, they don't want "fluff." Rather, they want her to genuinely value their contributions. This will require her to utilize ______ skills, which include soft skills. A. human B. ethical C. conceptual D. functional E. technical

A

Sophie analyzes the national sales forecasts of advertising directories and develops projections on long-term industry growth. A. Top Manager B. Middle Manager C. Team Leader D. First Line Manager

A

The job-specific knowledge you need to perform well in a specialized field, known as _______ skills, appear to be most important for first-line managers. A.technical B.conceptual C. teaching D. people

A

What are primary skills that companies seek in top managers? (Select all that apply.) A. The ability to communicate B. The ability to motivate and engage others C. A high level of energy D. Eagerness to please others

A,B,C

Managing for Competitive Advantage—Staying Ahead of Rivals

As head of the marketing department, Anthony makes an extra effort to be sure the company's advertising campaigns highlight its most cutting-edge innovations.

The case mentions that Uber's valuation has recently dropped. If a manager at Uber is tracking the company's performance and comparing it to goals, this person would be performing the ______ managerial function. A.organizing B.controlling C.auditing D.planning E.leading

B

The setting of Fair Oaks Farms' mission, vision, and goals is an example of which managerial function? A. structuring B. planning C. controlling D. organizing E. leading

B

Tim Armstrong was tapped to lead an integrated Yahoo!/AOL subsidiary of Verizon called Oath, and will most likely need to set a new strategic direction. Which of the four principal management functions should he focus on first? A. Leading B. Planning C. Organizing D. Operating E. Controlling

B

Travis Kalanick is known as an entrepreneur. Based on what you've learned about entrepreneurs, which of the following is most likely true about Kalanick? A.He has a low level of action orientation. B. He has a high tolerance for ambiguity. C. He has high ethical standards. D. He has an external locus of control. E. He has low self-confidence.

B

Uber stores every single ride it has provided and uses this data for other purposes, including surge pricing, driver notices, and so on. To which of the seven challenges to being an exceptional manager is this activity most closely related? A. Challenge 4 B. Challenge 2 C. Challenge 3 D. Challenge 7 E. Challenge 6

B

When Fair Oaks' management shares its vision with its 300-plus employees and seeks feedback, it is able to influence employees and gain buy-in from them. Which managerial function is the company performing? A. organizing B. leading C. motivating D. controlling E. planning

B

Which of the following managers demonstrates the management function of planning (in contrast to organizing, controlling, or leading)? A.Kylie, who reviews sales figures after six months and replaces three salespeople who were underperforming B. Maribeth, who determines that her sales staff needs to contact twenty new customers each month to meet department goals C.Stephen, who creates the position of ethics officer and reassigns the human resource group to report to that person D.Harrison, who awards a $75 bonus to any employee who brings in a new customer

B

What are two potential rewards of being an exceptional manager? (Choose all that apply.) A. A guarantee of employment in one's chosen field B.The ability to earn more than most workers C. Fringe benefits, such as a large office or stock options D. The ability to make decisions without being questioned

B,C

Gabriela thinks she may want to start her own company, but she's not sure she's the entrepreneurial type. She takes a few validated assessments of entrepreneurial potential to get a better idea.

Build Self-Awareness

Although he can't fire or discipline team members, Sawyer is in charge of making sure his team meets its production goals. A. Top Manager B. Middle Manager C. Team Leader D. First Line Manager

C

Match each managerial role to the category in which it best fits. -Entrepreneur A. Interpersonal B. Informational C. Decisional

C

Match each managerial role to the category in which it best fits. -Negotiator A. Interpersonal B. Informational C. Decisional

C

Match each managerial role to the category in which it best fits. -Resource Allocator A. Interpersonal B. Informational C. Decisional

C

One of the poor decisions that has plagued Yahoo!'s financial performance was its reluctance to transition its offerings to mobile devices. This is an example of failing at which challenge to being an effective manager? A. Managing for happiness and meaningfulness B. Managing for diversity C. Managing for competitive advantage D. Managing for sustainability E. Managing for ethical standards

C

Sanjay is the top executive at a hospital. He is known for being the first person at work in the mornings and the last to leave. Some even say that he seems to live there. He is always accessible by phone, even when on vacation. Last year, he worked meetings to be standing meetings that lasted only 15 minutes. Using Mintzberg's findings, how would you characterize Sanjay? A. a manager who relies more on written communication than verbal B. a manager who relies more on verbal than written communication C. a manager whose work is characterized by fragmentation, brevity and variety Correct D. a manager who works long hours at an intense pace Incorrect E. a manager who is mindful and focused

C

The company president meets with senior managers to determine what is causing a problem with the company's best-selling computer microchip. They discuss whether the cause might be a modification that was made in the manufacturing process. Which management function is the group performing? A.organizing B. planning C. controlling D. leading

C

Uber has faced a host of ethical and financial challenges ever since it started in 2011. Which of Mintzberg's roles is most closely related to Uber's senior leadership's responsibility to fix problems the company is facing? A.spokesperson B. monitor C. disturbance handler D. resource allocator E. figurehead

C

Which of the following not mentioned in the case as a key problem facing Yahoo!? A. High turnover B. Investment in Tumblr C. Investment in Alibaba D. Investment in Livetext E. Resentment among loyal employees

C

You have just taken a job as an entry-level manager for a company that provides rug-cleaning services. The company has a large national presence, with offices in 40 U.S. states. You know you are starting at the bottom of the management ladder, but you hope to grow and rise through the ranks to become a senior manager. What is your likely salary range when you first take the job? A. $26,000-$29,000 B. $80,000-$100,000 C. $35,000-$60,000 D. $14,000-$20,000 E. $45,000-$120,000

C

Kari is an analytics whiz. She can take huge amounts of data that seem incoherent to many people and use them to make projections and diagnose problems for her organization.

Computational Thinking

A _____ is an experienced person who provides guidance to someone new to the workplace. A. manager B. practitioner C. director D. mentor

D

Gray, a supervisor, is known by her managers to be sharp in her decisions and has a good track record of meeting her goals; Gray is a(n) ____ manager. A. diverse B. efficient C. macro D. effective E. detail

D

Madison is the warehouse foreperson and ensures products are loaded effectively. A. Top Manager B. Middle Manager C. Team Leader D. First Line Manager

D

Managing for Diversity—The Future Won't Resemble the Past

Danica interviews many different types of people in her role. With today's rapidly changing workforce, she knows it's important to hire the best person for each job opening she is filling.

Javier is great at making choices. He can assess options and decide which is best for his work group with speed and confidence.

Decision Marking

As soon as Kenzie implements a few small steps toward developing one KSAO, she goes back to Table 1.2 in her textbook and picks another KSAO to work on.

Depicts a person improperly using the process

Aspen has a 4.0 grade point average and has already landed several job interviews. She ignores the career readiness development materials contained in her textbook because she feels she's as ready as she's ever going to be.

Depicts a person improperly using the process

Fletch is a natural at sales and marketing but he's heard that data analysis is a hot skill on the job market. He's not interested in an analytics job but decides that since he doesn't have this skill he should spend the next two years earning a degree in data analytics.

Depicts a person improperly using the process

Wilder wants to be as career ready as possible, so he reads through the list of KSAOs in Table 1.2 of his textbook and decides to work on improving every single one of them this semester.

Depicts a person improperly using the process

Fair Oaks Farms' manure management, specifically the use of cow manure to power their facilities and fuel their milk tankers, is most closely related to which managerial challenge? A. Managing for globalization B. Managing for information technology C. Managing for animal welfare D. Managing for diversity E. Managing for sustainability

E

Mike and Sue McCloskey wanted to change the dairy farming industry itself. They did this by opening up their farms to the public to educate people on the farming industry. To which managerial challenge is this most closely related? A. Managing for information technology B. Managing for diversity C. Managing for employee needs D. Managing for globalization E. Managing for competitive advantage

E

Samantha is trying to find out what she needs to do in order to support her team's productivity and well-being. What type of role is she playing here? A. Figurehead, which is part of the interpersonal role B. Resource handler, which is part of the interpersonal role C. Spokesperson, which is part of the informational role D. Figurehead, which is part of the decisional role E. Resource allocator, which is part of the decisional role

E

Uber's first challenge is managing for competitive advantage. What function of management is most closely related to setting goals to remain competitive? A. controlling B. leading C. operating D. organizing E. planning

E

Yahoo! made $3 billion worth of acquisition decisions that provided it with no, or negative, value. Which of the following roles are most closely aligned with these poor decisions? A. Disturbance handler B. Liaison C. Negotiator D. Spokesperson E. Resource allocator

E

Managing for Ethical Standards

Even though he knows they are good people, Fred has to monitor his sales employees' activities to make sure they haven't crossed any lines in trying to win new business.

Reese started a career journal during her freshman year to document all of her personal developmental efforts during college. She noted her struggles, improvements, and growth, and can now discuss these learning experiences during job interviews.

Experiment

Chandler wants to work in HR and would like to increase her knowledge of employment law. She signs up to attend a local continuing education seminar on employment law.

Learn From Educational Activities

Emery asked his summer internship supervisor if he could switch between different jobs each month so that he could obtain as many new skills and experiences as possible.

Learn From On-the-Job Activities

Managing for Sustainability—The Business of Green

Part of Mirren's role as operations manager is to make sure the company isn't wasting energy or creating excessive pollution in their operations.

Abena is always the first to volunteer for new roles and projects at her organization. She truly loves learning.

Proactive Learning Orientation

Flynn is a model employee in many ways. He arrives early for work and is always willing to go above and beyond his formal job duties, even if it means staying late or working on Sundays.

Professionalism/ Work Ethic

Jaime is working on a degree in landscape architecture and has decided to run for the office of vice president of his university's chapter of the American Society of Landscape Architects.

Seek Experience From Student Groups and Organizations

Mae has a keen ability to form meaningful relationships with coworkers. People confide in her and feel that she really listens and understands them. Mae enjoys these one-on-one interactions at work

Social intelligence

Imani is about to enter the job market. She combs through the list of KSAOs in Table 1.2 of her textbook and chooses Self-Awareness and Oral/Written Communication to work on. She knows these are two important skills to develop before submitting resumes and going on job interviews.

Step 1: Identify the KSAOs you want to develop

Miguel wants to work on his ability to understand the business before his upcoming job interview. He recalls that his textbook includes a discussion of this, so he searches the book for ways to work on this competency.

Step 2: Determine which concepts are relevant for developing your targeted KSAOs

Sarah wants to develop her cross-cultural competency, so she finds two international student events to attend in the upcoming semester to help her learn more about these cultures.

Step 3: Experiment with implementing a few small steps aimed at developing your KSAOs

Rick wanted to develop networking skills so he attended an event for young professionals. He didn't know one person and felt too intimidated to talk to others. In considering what went wrong, he realized it may be best to attend these events with a friend or colleague who is already plugged into the network.

Step 4: Evaluate the results of your experimental small steps

Managing for Globalization—The Expanding Management Universe

Xavier has been proactive in his role as sales manager by providing his sales force with new training opportunities to help them deal with sales leads from unfamiliar cultures.