MGMT 320 EXAM 2 TAMELA FERGUSON
pay-for-performance
Armando has a summer job hand-dyeing shirts that will be sold on the boardwalk. He is paid $5.00 per shirt. Armando is being paid on a ________ compensation plan. profit-sharing pay-for-knowledge bonus pay-for-performance gainsharing
task significance.
As a maintenance person for the air force, Clint services aircraft engines, which protects the lives and safety of military personnel and increases their ability to conduct missions. Clint's job has a high level of task significance. task identity. skill variety. autonomy. feedback.
objective
As a sales manager, Tanya is conducting performance appraisals for her team members. To do so, she tracks each person's sales calls, amount of sales, and revenues on a quarterly basis. Tanya is using a(n) ______ system of appraisal. subjective behavioral trait objective 360-degree
proactive
Ashish is always coming up with new ideas and seeking funding to explore them. He sees opportunities in the marketplace and wants to be the first person to come up with new products and services that customers want. Ashish, a person who is apt to take initiative and persevere to influence the environment, has a(n) ________ personality. proactive emotionally stable extroverted emotionally intelligent self-efficacious
project team
At Parks and Helms Designers, a group of architects are developing the first drawings for a proposed multiuse office development in an older section of a large city that is being revitalized. What type of work team is this group? virtual team production team product team project team advice team
forming
At which stage in Tuckman's Model, is trust low? forming storming norming performing adjourning
cognitive abilities.
Because leaders need to devise effective solutions in short time spans with limited information, they need to have cognitive abilities. interpersonal abilities. business skills. conceptual skills. strategic skills.
an employee is being fired for poor job performance or unacceptable behaviors
Being dismissed "for cause" means that an employee has an opportunity to get the position back in the future. an employee quit the job. the company is downsizing, and the jobs are permanently eliminated. an employee is being fired for poor job performance or unacceptable behaviors. an employee is being laid off.
servant
Beverly, the manager of a branch location of a large law firm, treated company resources as if they were her own and encouraged continued development and training of her employees. She cared about the staff deeply and even organized international volunteering activities to promote their growth. Beverly could best be described as which type of leader? situational shared laissez-faire servant transactional
He could take deep breaths and then respond nonjudgmentally.
Billy has received a mediocre evaluation for the second year in a row. He knows that he has made improvements, but his supervisor just does not seem to notice or in Billy's opinion, care. Billy likes his job and wants to keep it. He listens to what his supervisor says and then his supervisor asks Billy to prepare a written response. Before Billy leaves the room to prepare the response, how should he respond to his supervisor? He could argue each point and offer a defense. He could take deep breaths and then respond nonjudgmentally. He could just repeat back what he heard. He could detour the conversation by asking for something positive. He could accept responsibility and make a change.
self-efficacy.
Boring, tedious jobs generally reduce people's perceptions of their self-esteem. anxiety. tolerance for pain. level of extroversion. self-efficacy.
accommodating
Brad proposed the purchase of a new Toshiba copier to his boss, Chin. Chin said that he has always used and liked Xerox copiers, but when he thinks about it later, he realizes he does not really feel strongly about the brand of copy machine used in the office. Chin should probably adopt a(n) ________ conflict-handling style when trying to resolve this matter with Brad. avoiding accommodating compromising forcing collaborating
transformational
Charismatic leadership is now considered part of ________ leadership. transactional shared laissez-faire transformational servant
consultation
Christian brought his proposal to Rita before the meeting saying, "I'm sure you have some ideas on this, and we could try to get them incorporated upfront." Which influence tactic is Christian using? consultation inspirational appeals ingratiating tactics personal appeals legitimating tactics
Equity theory
Content perspectives, also known as need-based perspectives, include all except which one of the following theories? Deci and Ryan's self-determination theory Herzberg's two-factor theory McClelland's acquired needs theory Equity theory Maslow's hierarchy of needs theory
high situational control
Coral supervises a group of customer service representatives. Coral is respected and well liked by her staff, and she has worked hard to make sure each of them knows how to do their job well. She is responsible for all staffing and reward decisions in her department. Coral has ________ in the contingency model. low task structure low position power low leader-member relations high situational control high expert power
referent
Corina is outgoing, warm, and truly inspirational when she talks about where she wants to lead her division. Her employees seem eager to do anything she asks. Because of her personality and not her position, what is Corina's power? legitimate coercive reward referent expert
extrinsic reward.
Della, the sales manager, just informed her sales team that all sales in March will earn an extra 5 percent commission. The team gets right to work, being motivated by a(n) extrinsic reward. physiological need. high need for power. intrinsic reward. hygiene factor.
leader-member relations
"Do my subordinates accept me as a leader?" This question reflects which of the following dimensions of situational control? leader-member relations task structure position power charisma influence
task structure
"Do my subordinates perform unambiguous, easily understood tasks?" This question reflects the ________ dimension of situational control. leader-member relations position power task structure charisma passive leadership
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trait
A _____ appraisal assesses employees on subjective attributes like attitude or leadership. objective self- behavioral trait 360-degree
job description
A ______ summarizes what the holder of the job does and how and why he or she does it. For example, this document might state, "In this job, the worker delivers pizzas within a 10-mile radius of the pizzeria, quickly and promptly, while obeying all traffic laws and driving responsibly." job analysis realistic job preview job specification job description performance appraisal
team
A _______ is a small group of people with complementary skills who are committed to a common purpose, performance goals, and approach for which they hold themselves mutually accountable. quality circle group panel collaborative unit team
servant
A ________ leader is one who focuses on providing increased service to others. servant transformational transactional charismatic situational
an arbitrator
A binding decision may be sought from ________ if a grievance procedure is not sufficient to solve a labor-management dispute. a shop steward the AFL-CIO an arbitrator the EEOC a mediator
pay-for-performance
A sales commission is an example of a ________ compensation plan. pay-for-knowledge profit-sharing gainsharing pay-for-performance Scanlon
analysis
A specialist at FedEx who rides with couriers to learn about delivery time measurements and potential service problems is conducting a job analysis. specification. posting. description. rotation.
punishment
A supervisor told a salesperson who had not made any calls to clients and therefore did not make quota, "Well, if this continues in the next 30 days, you'll probably be let go." The supervisor provides an example of negative reinforcement. punishment. extinction. intrinsic motivation. positive reinforcement.
task significance
A technician who is responsible for keeping an airport's control tower's electronic equipment in working order has higher ________ than a person welcoming you at a hotel. task significance autonomy skill variety feedback task identity
a self-fulfilling prophecy.
A waitress assumes a group of poorly dressed customers to be ungenerous tippers. She doesn't pay much attention to them during their meal, forgets to bring their drinks, and doesn't ask if they want dessert. In the end, she gets the result that she expects, a very small tip. This is an example of the halo effect. selective perception error. fundamental attribution bias. self-serving bias. a self-fulfilling prophecy.
employee assistance
A(n) ________ program includes plans to help employees cope with stress, burnout, substance abuse, health problems, and family issues that influence job performance. holistic wellness employee assistance counterproductive behavior employee engagement career counseling
task
A(n) ________ role is behavior that concentrates on getting the team's work done. For example, one team member's role may be to generate daily sales information at the end of each working day. maintenance performance administrative production task
Human Resource Inventory
A(n) ___________ is a report listing an organization's employees by name, education, training, languages, and other important information. performance appraisal skills record human resource inventory job analysis employee database
importance, control, and rewards
According to Festinger, how people deal with cognitive dissonance depends on three factors. Which are the correct three factors? importance, control, and rewards control, bias, and personality personality, decision making, and judgment decision making, situation, and bias situation, self-awareness, and control
moderate; relationship
According to Fiedler's contingency model, ________ situation control favors a leader who is ________-oriented. low; relationship low; transformational moderate; task moderate; relationship high; transformational
allow employees to bring their pets to work.
According to Herzberg's theory, if employees dislike their jobs, managers should provide opportunities for achievement. publicly recognize good performance. create opportunities for personal growth and advancement. allow employees to bring their pets to work. increase employees' responsibility and opportunity for leadership.
neither satisfied nor dissatisfied.
According to Herzberg's two-factor theory, in the zone between the motivating factors and the hygiene factors, employees are dissatisfied. satisfied. unmotivated. neither satisfied nor dissatisfied. stagnant.
motivating
According to Herzberg's two-factor theory, only ________ factors can make employees satisfied with their jobs. growth affiliation motivating hygiene security
employee characteristics and environmental factors.
According to House's revised path-goal theory, a leader's style should vary depending on employee characteristics and environmental factors. position power and situational control. situational control and organizational readiness. organizational readiness and leader-member relations. leader-member relations and environmental factors.
esteem
According to Maslow, the need for status, reputation, and recognition is part of a person's ________ needs. self-actualization love esteem safety physiological
power
According to the acquired needs theory, the desire to influence others is part of the need for power. affiliation. self-actualization. relatedness. achievement.
moderate-control
According to the contingency model, a relationship-oriented leadership style works best in ________ situations. moderate-control high-control low-control uncontrolled both high- and low-control
any procedure used in the employment selection decision process
According to the law, which of the following is considered an employment test? only personality tests only interviews and personality tests small talk before and after the interview only application forms any procedure used in the employment selection decision process
hiring and firing.
Administrative oversight given to self-managed teams does NOT typically include work scheduling. customer interaction. shop-floor procedures. customer service. hiring and firing.
understands that employees have a voice in decisions that affect them.
Amazon recently announced that they were raising the minimum wage for all employees to $15 to address the low-wages of its employees. Amazon is giving employees an opportunity to appeal decisions that affect their welfare. understands that employees have a voice in decisions that affect them. knows that employees' perception of equity is what counts. is exhibiting strong leadership behavior. is paying attention to the climate for justice.
formal group.
Amber organized several teachers to discuss the school's interior painting scheduled for the summer. They looked at several brands and heard a presentation by a designer who then helped them choose a color palette to recommend to school administrators. In this instance, the teachers made up a(n) self-managed team. formal group. cross-functional team. informal group. virtual team.
organizational citizenship behavior.
Anastasia impressed her boss by making many suggestions for department improvements and by putting in many weekend hours to do extra tasks to develop the new procedures. Anastasia is exhibiting self-efficacy. onboarding traits. the halo effect. organizational citizenship behavior. counterproductive work behavior.
enrichment
Ethan's job as an accounting assistant was recently modified to include reconciling bank accounts and making deposits, two tasks previously done by the accounting manager. This increase in responsibility would best be described as job development. enlargement. satisficing. enrichment. design.
high need for power.
Even when he started his first job, Dewayne was not content to be just one of the employees. His boss noticed that he often coached his coworkers about ways to improve their work, even when it wasn't his job. Dewayne probably has a high need for achievement. high need for affiliation. high need for attention. low need for achievement. high need for power.
Once that job is filled, it will create a new vacancy that Dionne will have to fill.
Dionne wants to post a vacancy as an internal only posting. Her manager, Ty, cautions her about only posting internally, as the benefits do not always outweigh the challenges. Which of the following might be a challenge that Ty is referring to? The process is expensive and takes a long time. Once that job is filled, it will create a new vacancy that Dionne will have to fill. The risks are high because even though you know the individual, it will be a new position. It may expand the applicant pool to include too many to interview in a timely manner. It may decrease morale, because only one person can get the new job.
organizational justice.
Distributive, procedural, and interactional are components of expectancy theory. goal-setting theory. scientific management. job design. organizational justice.
gainsharing
Due to changes in production, Hanson Steel gave each employee 75 percent of the cost savings. Hanson Steel uses a ________ compensation plan. pay-for-knowledge pay-for-performance benchmarking gainsharing profit-sharing
She should have the laid off employees sign a nondisparagement agreement.
Due to recent budget shortfalls, Muna is being forced to lay off 50 employees at her firm. She plans to offer a severance package that may be small, but it is still something. Muna also wants to be sure to protect the reputation of the company so that future layoffs will not be required. How will she be able to protect the reputation of the company while laying off so many employees? She should have the laid off employees sign a nondisparagement agreement. She should complete an exit interview with each laid off employee. She should transfer employees to jobs overseas at another location. Instead of laying off the employees, she should demote them so that payroll is less. She should force retirements and then lay off until she reaches the number needed for the budget.
She is a stink bomb thrower.
During a managers meeting, Maritza rolled her eyes three times, made a cynical remark, and slammed her notebook down on the table. How would you describe Maritza? She is a stink bomb thrower. She is an entangler. She is a porcupine. She is a complainer. She is a blamer.
norming
During the ________ stage of team development, close relationships develop as unity and harmony emerge. norming storming performing forming adjourning
negative
Dysfunctional conflict is sometimes called ________ conflict. apathetic irregular destructive aggressive negative
pay for knowledge.
Levi teaches fourth grade at a local elementary school. He significantly increased his salary by earning a master's degree in education. Levi's increased salary is an example of pay for performance. profit sharing. a bonus. pay for knowledge. gainsharing.
avoiding
Grace missed another deadline and her boss, Louisa, is very upset. She will have to explain to the client again why the project is behind. Louisa thinks she may say something she'll regret if she talks to Grace about this now, so she decides to wait a while. Louisa is using the ________ conflict-handling style. forcing collaborating compromising avoiding accommodating
Values are consistent over time.
How are values different from attitudes? Values are consistent over time. Values are directed toward specific objects. Values are a learned predisposition toward an object. Values directly influence our behavior. Values have three components.
through feedback
How do employees find out how well they are doing? through task identity through task significance through choices through feedback through skill variety
A respected member challenges the group to resolve power struggles.
How do groups make it through storming? They develop groupthink. Someone wins the political battle and dominates the group. They work together until the work gets done. A respected member challenges the group to resolve power struggles. The focus generally is on social loafing.
less commitment to organizational change.
MC Qu. 60 Transformational leadership is positively as... Transformational leadership is positively associated with all the following EXCEPT measures of organizational effectiveness. measures of leadership effectiveness and employee job satisfaction. more employee identification with their leaders. less commitment to organizational change. higher levels of intrinsic motivation.
Team members share accountability for the work.
MC Qu. 82 How is mutual accountability fostered? How is mutual accountability fostered? Team leaders have authority over how goals are met. Team members share accountability for the work. Individuals take ownership of information. Managers have knowledge related to the work. Supervisors have discretion over resources used.
assign Maggie to a highly structured job requiring greater compliance.
Maggie's manager notices that she exhibits an external locus of control when she speaks about her work. Her manager should assign Maggie to a highly structured job requiring greater compliance. place Maggie in a job requiring high initiative and low compliance. give Maggie a job with little social contact with coworkers and customers. direct Maggie toward a job with more autonomy. provide incentives such as merit pay or sales commissions.
It can match key words on incoming resumes with key words in the job description.
How does an applicant tracking system aid an HR manager? It can capture the work flow processes. It can create data reports showing positive and negative results of each employee. It can summarize the fundamentals of each job in the organization. It can help plan for the future by predicting retirements and turnover. It can match key words on incoming resumes with key words in the job description.
Collaboration is more spontaneous, less structured, and less hierarchical.
How is collaboration different from teamwork? Collaboration requires some formal structure. There is no difference; it is the same thing. Collaboration needs a team leader, agendas for meetings, and organization. Having the same perspective is essential for collaboration. Collaboration is more spontaneous, less structured, and less hierarchical.
Team members share accountability for the work.
How is mutual accountability fostered? Team leaders have authority over how goals are met. Team members share accountability for the work. Individuals take ownership of information. Managers have knowledge related to the work. Supervisors have discretion over resources used.
disparate treatment
If a firm gives all international assignments to people without disabilities, assuming they will therefore not require special accommodations, which type of workplace discrimination has occurred? adverse impact reverse discrimination harassment wage gap disparate treatment
reinforce the employee's positive attributes and skills.
If a manager knows one of her employees has low self-esteem and wishes to enhance it, she should provide frequent reminders about improving weaknesses. avoid delegating work to this employee. redesign the work so that it is routine and structured. reinforce the employee's positive attributes and skills. avoid giving feedback.
They need a team charter.
If you have a team that is low on conscientiousness, which of the following would you recommend? They need to engage in team reflectivity. They need a team charter. They need to follow the norms they created. They need to give each member a voice. They need to define the task and maintenance roles.
internal locus of control
If you have a(n) ________, you believe you control your own destiny. tolerance for ambiguity low level of self-efficacy external locus of control internal locus of control high level of learned helplessness
punishment
Iman's manager, using ________, required him to give up his company car because he had missed sales goals for four consecutive quarters. punishment negative reinforcement positive reinforcement intrinsic motivation feedback
situational control
In Fiedler's contingency leadership model, ________ is the amount of influence a leader has in his or her immediate work environment. coercive power situational control readiness leadership style task structure
understand the organization's vision and strategy in order to hire personnel to support them.
In considering the staffing an organization might need in the future, human resource managers should focus efforts on replacing those who retire or resign. assume that the organization will not change much. assume that there will be radical changes in the supply of labor and the nature of the organization's jobs, and therefore defer planning. hire 10% more people than were needed last year to cover possible growth. understand the organization's vision and strategy in order to hire personnel to support them.
resolve feelings of injustice and see fairness in the rewards they expect for task performance.
In equity theory, employees are motivated to resolve feelings of injustice and see fairness in the rewards they expect for task performance. work harder when they have more freedom. correct themselves when they aren't working hard enough. blame others when they miss work or fail at tasks. work just hard enough to get what they want.
inspiration
Increasing employee psychological empowerment requires four kinds of behaviors, including all of the following EXCEPT meaningfulness self-determination. competence. progress. inspiration.
personal
Monique is very aggressive at her job, and her coworkers complain that she often manipulates them and her boss in order to get ahead. She attempts to direct everything and everyone, regardless of the consequences to others or even the organization itself. Monique is expressing what type of need for power? legitimate autonomous personal organizational institutional
they are sharing information and coordinating efforts to achieve a collective outcome.
Individuals are said to be collaborating when they have reciprocal faith in others' intentions and behaviors. they have a sense of togetherness and unity. they have ceased to be competitive with one another and prefer harmony. their motivation comes from a desire to please a supervisor or the seeking of a tangible reward. they are sharing information and coordinating efforts to achieve a collective outcome.
the recency effect.
Investors who are more likely to buy a stock if they see something about it in the news or if it has a high one-day return are experiencing an ethical dilemma. ethnocentrism. the recency effect. reverse discrimination. self-serving bias.
achievement-oriented
Isaiah leads a training and development team. He expects excellence, sets challenging goals, and expresses confidence that all team members are capable of doing their part to meet and exceed the goals. Which style of leader behavior is Isaiah using? representation and networking interaction facilitation supportive work facilitation achievement-oriented
storming
Nick's team was not making much progress on defining a new production process. Tarek was being very uncooperative. He did not agree with Nick's direction, and he has not completed his tasks. This team is in what stage of group development? performing storming adjourning forming norming
a need for achievement.
Noreen likes it when her boss recognizes that she met the deadline and tried her best, even if what she gave him was not exactly what he was expecting. Noreen is motivated by a need for achievement. intrinsic rewards. a need for power. self-determination. a need for affiliation
task
Javier points out during the meeting that the group has fallen a half hour behind schedule according to the agenda and should get back to the important work at hand. He is performing a ________ role. relational production maintenance social task
emotional stability
Odell is frequently nervous, tense, and worried, both at work and at home. He likely scores low on which of the Big Five personality dimensions? self-monitoring conscientiousness extroversion openness to experience emotional stability
design
Job ________ involves division of an organization's work among its employees and applies motivational theories to jobs to increase satisfaction and performance. enlargement development simplification design enrichment
enlargement
Job ________ is the process of increasing the number of tasks in a job to increase variety and motivation. rotation design development enlargement enrichment
low
Paris is asked by the vice president of her department to lead a task force developing specifications for a new customer database to be used by several other departments in her organization. Paris is an IT supervisor, but most of the other task force members are directors of other departments. At the first meeting, several asked questions that she had trouble answering. Using the contingency model, what is Paris's situational control? high moderate low extremely high unknown
value-based
Josef is something of a cheerleader around his team. He shares his vision and expresses his confidence in his team's ability to achieve his vision. He is quick to compliment and acknowledge team members' accomplishments, and he is enthusiastic about their successes. Daniel, Josef's manager, stopped by and casually chatted with some of the team members. What type of leader did Daniel learn Josef was? achievement-oriented path-goal clarifying interaction facilitation value-based relationship-oriented
sabbatical
Joyce would like to start working on a flexible schedule. Which is an option would Joyce NOT discuss with her employer? job sharing sabbatical telecommuting part-time work compressed workweeks
avoid rewarding small successes.
Justyne supervises several employees who seem to have low self-efficacy. To improve this situation, she should do all the following EXCEPT serve as a role model and mentor to them. provide guided experiences. avoid rewarding small successes. nurture their self-efficacy. give positive feedback and constructive pointers.
right-to-work
Kelsey had a starring role in a film that was shot in her hometown of Baton Rouge, Louisiana. Though the Screen Actors Guild, an actors' union, exists in Louisiana, Kelsey was not required to join it because of the state's ________ law. union security agency givebacks cost-of-living adjustment (COLA) right-to-work
followers
Leaders especially want ________ who are productive, reliable, honest, cooperative, proactive, and flexible. employers clients superiors followers peers
are more dependent on others
People with low self-esteem ________ than those with higher self-esteem. are more dependent on others choose more unconventional jobs focus more on their strengths handle failure better exhibit more aggressive behavior
virtual
Ronin is on a(n) ________ team that consists of members who work together over time and distance via electronic media to combine effort and achieve common goals. remote E- self-managed virtual quality improvement
role-playing, practice, and discussion
Samir, an HR manager, is designing a training class for those working on the new cross-functional teams within her company. This class is aimed at improving group decision making and interpersonal relations. What method of delivery should Samir choose? lectures computer-aided training workbooks videotapes role-playing, practice, and discussion
resist being defensive.
Shay is preparing to go into her meeting with her supervisor, Jill, to discuss her annual evaluation. She knows that there have been a few times this year where she could have performed better and she does not want to get angry in the meeting. Last night and on the ride in this morning, she rehearsed what she anticipated Jill would tell her and what her response would be. Shay was trying to engage in active listening. resist being defensive. practice being mindful. ask for feedback. identify her tendencies.
maintenance
Someone at a team meeting who says, "Let's hear from those who oppose this plan," is performing a ________ role. task social coordinator reorientation maintenance
Job Analysis
Sylvia had been working as an executive assistant to the president for nearly 25 years, so when she retired, no one had a good idea of all that her job entailed. Before Sylvia retired, Meaghan sat with her for two weeks to observe her duties and ask her to explain all the functions she performs as executive assistant to the president. Meaghan was performing a(n) behavioral-description interview. performance appraisal. informal appraisal. job rotation. job analysis.
personality
The Myers-Briggs Type Indicator is a(n) ______ test. personality reliability performance ability character
to emphasize the organization's important values and identity
The Nordstrom department store chain emphasizes the great lengths to which it goes in customer service. In fact, when it moves into a mall, all the other stores have to improve their own models of customer service. How is Nordstrom using norms? to clarify role expectations to emphasize the organization's important values and identity to create cohesiveness to help the group survive to help individuals avoid embarrassing situations
trait
The ________ approach to leadership attempts to identify distinctive characteristics that account for the effectiveness of leaders. attribute quality behavior trait contingency
Patient Protection and Affordable Care Act
The ________________ requires employers with more than 50 employees to provide health insurance. Patient Protection and Affordable Care Act Social Security Act Health Insurance Portability and Accountability Act (HIPAA) Occupational Safety and Health Act Consolidated Omnibus Budget Reconciliation Act (COBRA)
Create a to-do list for accomplishing your goals.
The essence of self-management is understanding who you are, what you want in life, what you want to accomplish during your life-long journey, and then making it all happen. This pursuit of your dreams or goals is what drives the self-motivation employers are looking for. How will you apply the principles of self-management on a daily basis? Identify a simple, quick goal to get you started. Take your goals and make long-term, sustainable activities. Create a to-do list for accomplishing your goals. Prioritize the tasks and keep only the high priority ones so you stay focused. Work the plan, but only reward yourself when it is finished.
storming
The group development stage in which individuals test the leader's policies and assumptions as they try to determine how they fit into the power structure is the ________ stage. forming norming performing storming adjourning
expectancy
The theory under which people make the choice that promises them the greatest reward if they think they can get it is ________ theory. goal-setting equity reinforcement expectancy two-factor
position power.
The three dimensions of situational control are leader-member relations, the task structure, and psychological empowerment. environment. position power. personality. organizational culture.
behavioral
The type of performance appraisal that judges specific, observable aspects of performance like being on time for work is a(n) ______ appraisal. MBO behavioral self- objective results
poor leader-member relations.
Trevor's peers were surprised when he received a promotion and suddenly became their supervisor. They thought he was rather unreliable and weren't sure he was up to the task. According to the contingency model, Trevor has weak position power. poor leader-member relations. poor worker facilitation. low task structure. unsuccessful leadership adaptation.
A group is a collection of people, and a team is a powerful unit of collective performance.
What is the difference between a group and a team? A team is a collection of people, and a group is a powerful unit of collective performance. A group is a collection of people, and a team is a powerful unit of collective performance. A group can also be considered an organization, whereas a team cannot. Teams share norms, but groups don't. A group does not necessarily have a shared goal, and teams always have a shared goal. A group is a collection of people performing as individuals, and a team is, as Katzenback and Smith said, ". . . a powerful unit of collective performance."
onboarding
What is the process called that helps employees integrate and transition into their new job? training orientation mentoring onboarding coaching
Why are we here?
What question does a group ask during the forming stage of group development ? What's next? Why are we here? Can we do the job properly? Why are we fighting about who does what? Can we agree on roles and work as a team?
realistic job preview
What type of job interview is effective at reducing turnover within the first 30-90 days of employment? behavioral-description interview performance appraisal unstructured interview situational interview realistic job preview
personal appeal
When JP saw Helene in the stockroom stuffing her purse with expensive printer cartridges, Helene was quick to say, "We've been friends since first grade, so I'm sure you won't say anything about this." What was Helene using on JP? coalition tactic legitimating tactic pressure tactic personal appeal exchange tactic
realistic job preview.
When Jorge became one of three final candidates for a managerial position with a large pharmaceutical company, the hiring manager scheduled a special meeting with him. The two talked about the stressful deadlines and heavy travel required of the position, as well as the compensation and benefits. Jorge appreciated that the hiring manager took the time to provide a(n) behavioral-description interview. performance appraisal. unstructured interview. situational interview. realistic job preview.
They become egotistical and boastful.
When confronted with pressure, which of the following is true of people with high self-esteem? They become depressed and counterproductive. They become egotistical and boastful. They become focused on their weaknesses. They become dependent on others. They become less able to handle failure.
when treating people like other resources
When do managers make mistakes? when treating people like other resources when implementing a company's vision and strategic plan when executing plans and delivering goods when being inspirational when responding to and acting for followers
use avoiding
When issues causing conflict are trivial and cooling off would be helpful, what is the best way for handling the situation? use avoiding use forcing use accommodation use collaboration use compromise
delegate administrative oversight of work scheduling and customer interaction.
When using a self-managed team, a manager should delegate administrative oversight of work scheduling and customer interaction. control the team's staffing and scheduling. offer lucrative individual bonuses. allow members to fire their team members. provide elaborate retreats for team discussions.
help workers understand and accept the goals.
When using goal-setting theory to motivate employees, managers should set targets that are beyond employees' reach. set goals that are easily achievable. set general goals that are emotionally appealing. hold employees responsible for getting feedback. help workers understand and accept the goals.
do it in conjunction with positive reinforcement.
When using punishment, a manager should ignore undesirable behaviors. save reprimands until the end of the workday, or preferably before a weekend. make sure that other employees witness the punishment. do it in conjunction with positive reinforcement. punish even minor infractions, to appear consistent.
when using the job characteristics model
When would you use a motivating potential score? when using the reinforcement theory when using McClelland's acquired needs theory when using the equity theory when using goal-setting theory when using the job characteristics model
in the public sector
Where will you find the great majority of union workers? in the private sector in transportation and warehousing in construction in the public sector in utilities
social awareness
Which emotional intelligence trait tends to be empathetic? social awareness self-awareness self-efficacy self-management relationship management
Millennials
Which generation is the largest adult generation in the United States? traditionalists Centennials Generation X baby boomers Millennials
seniority
Which of the following dimensions is NOT an example of an external or secondary dimension on the diversity wheel? religion income geographic location seniority personal habits
union affiliation
Which of the following dimensions is an example of an organizational dimension on the diversity wheel? income volunteer experience educational background union affiliation physical abilities
"Your last report contained seven errors which I think you could improve."
Which of the following is the best statement of performance feedback? "You're always doing personal stuff at work." "That's the wrong way to sort those packages." "Your last report contained seven errors which I think you could improve." "You are really unmotivated at work lately." "You've got to figure out how to improve your relationship with Susie."
Check in regularly, but resist the urge to micromanage.
Which of the following is the best way to manage virtual teams? Make sure that the majority of your team members are junior-level staffers who have no more than a year's tenure at the company. Check in regularly, but resist the urge to micromanage. Require all team members to work on the same schedule—say, Monday through Friday, from 9 a.m. until 6 p.m. Meet with each individual member of the team at least twice a week. Avoid face-to-face communication and convey information primarily through e-mail and texts.
employee referrals
Which of the following is the most effective source of new employees? private employment agencies newspaper and LinkedIn ads employee referrals college recruiters unions
Informal groups can advance or undercut the plans of formal groups.
Which of the following is true of informal groups? Informal groups have appointed leaders. A temporary committee is an example of an informal group. Members of an informal group are assigned to it by the skills they possess. Informal groups can advance or undercut the plans of formal groups. Informal groups are primarily created to solve an organizational problem.
videotapes, workbooks, and lectures
Which of the following learning and development methods is most appropriate when people just need to learn facts such as work rules or legal matters? coaching role-plays discussion case studies videotapes, workbooks, and lectures
Eighty-five percent of job applicants lie on their résumés.
Which of the following statements about background information is true? Eighty-five percent of job applicants lie on their résumés. Applicants with weak credit scores are more likely to be unqualified and dishonest employees. Most employers look at the large e-portfolios created by job seekers in an attempt to impress recruiters. People do not attempt to cover gaps in employment history. Many résumés contain only actual information and skills.
A person who feels he or she must acquiesce to a sexual proposition to keep his or her job is facing quid pro quo harassment.
Which of the following statements about sexual harassment is true? A hostile work environment is characterized by a tangible economic harm. A person who feels he or she must acquiesce to a sexual proposition to keep his or her job is facing quid pro quo harassment. The organization cannot be sued for sexual harassment as long as its managers did not know about the situation. Uninvited hugging or patting someone is not considered sexual harassment. Sexual harassment is defined as occurring between members of the opposite sex.
What do the others expect me to do?
Which question do individuals ask during the norming stage of group development? How do I fit in here? What do the others expect me to do? How can I best perform my role? What's next? What's my role here?
Deci and Ryan's self-determination theory
Which theory assumes people are driven to try and grow and attain fulfillment with their behavior and well-being? Maslow's hierarchy of needs theory McClelland's acquired needs theory Deci and Ryan's self-determination theory Herzberg's two factor theory McGregor's Theory X/Theory Y
learning goal
Which type of goal is better for jobs that require creativity and taking a problem-solving approach? learning goal performance goal SMART goal general goal stretch goal
adverse impact
Which type of workplace discrimination occurs when an organization uses an employment practice that results in unfavorable outcomes to a protected class? disparate treatment reverse discrimination unequal application harassment adverse impact
slurred speech.
While a moderate amount of stress can have some health and behavioral benefits, excess stress can reveal itself in all of the following ways EXCEPT insomnia. slurred speech. hostility. alcohol abuse. heart attack.
Because more changes are needed.
Why has leadership become required for survival? Otherwise organizations become chaotic. Because businesses dominate the economic landscape. Since the business world is less volatile. Because more changes are needed. Due to organizations being too complex.
There is a need to create a written document of guidelines for new employees.
Why would a group or team NOT typically enforce norms? There is a no need to clarify role expectations. They don't want to help the group survive. There is a need to create a written document of guidelines for new employees. They do not see a reason to emphasize the group's important values. There is no need to help individuals avoid embarrassing situations.
task-oriented
Wilma leads a task force charged with restructuring the order-processing system in the organization. The task force is composed of her peers over whom she has little control, and some of whom do not seem to respect her. According to the contingency model, Wilma should adopt a(n) ________ leadership style. employee-centered participatory relationship-oriented task-oriented initiating structure
Self-management
________ is the ability to control your emotions and act with honesty and integrity in reliable and adaptable ways. Self-awareness Situational awareness Social awareness Self-management Relationship management
Compromising
________ is the conflict-handling style in which both parties give up something to gain something. Avoiding Forcing Accommodating Collaborating Compromising
Autonomy
________ is the extent to which a job allows an employee to make decisions about scheduling different tasks and deciding how to perform them. Horizontal loading Skill variety Autonomy Task significance Task identity
Organizational commitment
________ is the extent to which an employee identifies with an organization and is committed to its goals. Job involvement Job performance Job satisfaction Organizational commitment Job enrichment
Job satisfaction
________ is the extent to which employees have positive or negative feelings about various aspects of their work. Job involvement Job satisfaction Organizational commitment Job performance Job enrichment
Emotional stability
________ is the extent to which people feel secure and unworried. Self-esteem Openness to experience Self-efficacy Locus of control Emotional stability
The dialectic method
________ is the process of having two people or groups play opposing roles in a debate to better understand a proposal. The dialectic method Positive conflict Devil's advocacy Groupthink Storming
Negative reinforcement
________ is the process of strengthening a behavior by withdrawing something negative. Negative reinforcement Positive reinforcement Extinction Intrinsic motivation Punishment
Stereotyping
________ is the tendency to attribute to an individual the characteristics one believes are typical of the group to which that individual belongs. Stereotyping Selective perception Self-serving bias Attribution The halo effect
The recency effect
________ is the tendency to remember recent information better than earlier information. Stereotyping Self-serving bias Fundamental attribution bias Selective perception The recency effect
Extinction
________ is the weakening of behavior by ignoring it or making sure it is not reinforced. Positive reinforcement Intrinsic motivation Punishment Extinction Negative reinforcement
Expert
________ power results from one's specialized knowledge. Legitimate Expert Referent Reward Coercive
Self-managed
________ teams have been found to have a positive effect on productivity and attitudes of control, yet no impact on job satisfaction or organizational commitment. Project Cross-functional Work Self-managed Virtual
Equity
________ theory is a model of motivation that explains how people strive for fairness and justice in social exchanges or give-and-take relationships. Esteem Equity Hygiene Expectancy Goal-setting
Ingratiating tactics
________, which include acting friendly or making someone feel good or important before making a request, are influence tactics. Coalition tactics Inspirational appeals Consultations Personal appeals Ingratiating tactics
Forced ranking
__________ is a performance review system in which all employees within a business unit are ranked against one another. Standard curve Forced ranking Unit grading Normal distribution 360-degree assessment
Golden parachutes
___________ are generous severance packages, negotiated by executives, which they receive if the company is taken over by another company. Silver linings Fringe benefits Maquiladoras Life insurance policies Golden parachutes
Recruiting
_______________ is the process of locating and attracting qualified applicants for jobs open in the organization. Recruiting Selection Hiring Job posting Interviewing
Positive reinforcement
________is the use of desirable consequences to strengthen a particular behavior. Constructive feedback Extinction Intrinsic motivation Negative reinforcement Positive reinforcement
low job satisfaction.
Alicia really doesn't like her new boss and is not happy with the new tasks she's been assigned and the long hours she's been working. Still, she truly believes in what the company is trying to accomplish. Alicia has poor job performance. low job satisfaction. low organizational commitment. poor job enrichment. low job involvement.
self-serving bias.
Because she beat her goal this year by nearly 30 percent, Helena has been telling everyone in the sales department of her incredible skill as a salesperson. But last year when she didn't even reach her goal, she said her failure was due to the poor economy. Helena provides an example of the halo effect. a self-fulfilling prophecy. fundamental attribution bias. selective perception error. self-serving bias.
committing to the team
Becoming a team member requires you to integrate your efforts with others in the pursuit of achieving a common goal. Which of the following actions may require you to sacrifice your individual recognition in the process? bringing positive emotions to the team supporting team members leading by example spontaneous collaboration committing to the team
the Occupational Safety and Health Act (OSHA) of 1970
Beginning with __________, a body of law has grown that requires organizations to provide employees with nonhazardous working conditions. the Occupational Safety and Health Act (OSHA) of 1970 Title VII of the Civil Rights Act of 1964 the Taft-Hartley Act the establishment of the National Labor Relations Board the Fair Labor Standards Act of 1938
ignoring his feeling of resentment.
Clay met with his supervisor, Suri, to discuss that he was being given the same bonus as everyone else on his team at the end of each year, even though he had a Master's degree, took on extra and more difficult projects, and finished well ahead of given deadlines. Because Suri is not able to change the bonus, she can expect Clay to respond in all of the following ways EXCEPT ignoring his feeling of resentment. transferring. quitting. reducing his production. reducing his hours.
The process is more expensive and takes longer.
Compared to internal recruiting, which of the following is true of external recruiting? It encourages greater employee loyalty. The process is more expensive and takes longer. It creates the need for multiple recruitments. The pool of talent is more limited. The process is cheaper.
Assure him that with the data he has, an objective appraisal would give feedback on how to evaluate and support the drivers
Dakota, a manager for a large trucking company, is beginning to evaluate his truck drivers but is unsure of which type of evaluation to use. He has data on the number of miles driven, customer complaints, number of traffic tickets, absences, and number of weight violations. How would you advise Dakota? Convince him to use a behavioral appraisal to catalogue the customer complaints. Tell him to complete a 360-degree feedback appraisal with input from multiple stakeholders. Explain he should use subjective appraisal, as the data will not yield an effective evaluation. Persuade him that forced ranking appraisal would be best because it would create competition. Assure him that with the data he has, an objective appraisal would give feedback on how to evaluate and support the drivers.
casual attribution.
Darrell makes many mistakes in the accounting system because he does not understand the language and has found the manuals confusing. Gerald makes mistakes because he rushes. This is an example of age stereotype. recency effect. halo effect. casual attribution. implicit bias.
channeling his emotions
David decided to start running each night as soon as work ended before heading home. He has found that it has helped him to be more attentive to his family when he gets home, and it has made him feel better about his work day. What is he working on? engaging in emotional regulation channeling his emotions identifying his emotional triggers determining his physiological responses defining his "good attitude" behaviors
transformational
Employees at City Bank and Trust were really impressed with Liam, the new CEO. He was the first person who had fully developed a vision for the company about where it could go, and had energized everyone to try to get there. Liam is a ________ leader. servant shared transactional transformational laissez-faire
internal
Employees with a(n) ________ locus of control will probably resist close managerial supervision and should probably be placed in jobs requiring high initiative and lower compliance. high low external absent internal
task-oriented or relationship-oriented.
Fiedler's contingency leadership model determines if a leader's style is task-oriented or relationship-oriented. directive, supportive, participative, or achievement-oriented. transactional or transformational. telling, selling, participating, or delegating. charismatic or noncharismatic.
She has a high tolerance for uncertainty.
Finn likes it when her days are unpredictable and filled with problems to solve. She thrives on solving puzzles and then testing out the different solutions in search of the "right fit." How would you describe Finn's personality? She is extremely conscientious. She is very trusting and open. She is not very extraverted and willing to change. She has a low tolerance for working in teams. She has a high tolerance for uncertainty.
have needs beyond that of just earning a paycheck.
For managers, the importance of Maslow's contribution is that he showed that workers are interested only in compensation that helps them fulfill physiological needs. are as complex as their organization. have needs beyond that of just earning a paycheck. expect an employer to fulfill every level in their hierarchy of needs. have needs that cannot be understood by their employer.
bullying
For years, a mathematics professor experienced abusive behavior at a community college where he taught. It began with a few deans spreading rumors and false accusations that threatened his job. The abuse was emotionally draining and took time and focus away from his job. The professor was the victim of reverse discrimination. bullying. disparate treatment. quid pro quo. adverse impact.
evaluation
Hannah, an HR manager for Accurate Steel Cutters, had a meeting with the Vice President of Safety to determine if the new safety training program appears to be effective in preventing and reducing the number of accidents on the shop floor. In which step of the learning and development process is Hannah engaged? evaluation objectives selection implementation assessment
influencing
In managerial leadership, which part is leadership? understanding exhibiting demonstrating facilitating influencing
in-group
In the leader-member exchange model, the relationship between leader and follower that is characterized by mutual trust, respect, and liking is known as a(n) ________ exchange. preferred coworker in-group servant special socialized
The group seems to be afflicted with inertia and apathy.
In which of the following conditions should constructive conflict be stimulated? Managers want to achieve work objectives. The group seems to be afflicted with inertia and apathy. The group is adapting to change. Managers are in charge of self-managed teams. There is a lot of internal competition.
internal; conscientiousness
Margarita believes that she controls her own destiny. She is a rather shy person who is extremely dependable and responsible, and her coworkers respect her greatly. Margarita has a(n) ________ locus of control and would rate high on the ________ dimension of personality. external; extroversion neutral; agreeableness internal; conscientiousness unstable; openness to experience positive; emotional stability
more effective than women.
Men typically rate themselves as less effective than women. more effective than women. equal to women. more democratic than women. more relationship-oriented than women.
He is using the task-oriented leadership style.
Nelson supervises a group of assistants serving the company's editors. He gets along well with his employees, and he has created detailed procedures for all the types of editorial documents they encounter. Nelson hires and fires; he also gives work assignments, performance appraisals, and promotions. Using the contingency model, what leadership style is Nelson using? He is using the transformational leadership style. He is using the task-oriented leadership style. He is using the transitional leadership style. He is using the relationship-oriented leadership style. He is using the consideration leadership style.
intrinsic reward.
Peyton's management professor just told her class that the final exam is optional for students like Peyton who currently have an A. Peyton decides to take the exam anyway because she likes the subject and wants to master the material. Peyton is motivated to take the exam by a(n) hygiene factor. physiological need. high need for power. extrinsic reward. intrinsic reward.
significance
Research shows that followers seek and admire leaders who create feelings of anticipation. individualism. significance. clarity. freedom.
increased productivity.
Research shows that simplified jobs lead to all the following EXCEPT job dissatisfaction. poor mental health. low sense of accomplishment. low personal growth. increased productivity.
modifying their leadership style to fit employee and task characteristics.
Revised path-goal theory indicates to managers that they must consider hiring new employees and eliminating current ones who don't fit your leadership style. modifying their leadership style to fit employee and task characteristics. stirring up the current work environment to generate competition. focusing on applying relationship-oriented behaviors for workplace success. altering their approach to that of servant leadership.
She may be suffering from the Dunning-Kruger effect.
Simone does not understand why she has been unsuccessful at finding a new job. She says, "I am the best at creating marketing campaigns and I've been extremely successful at getting and maintaining high profile clients. No one is better than me." What is the best advice to give her? She needs a good coach. She should focus on path-goal clarity. She should mention more of her achievements. She needs to display more charismatic leadership. She may be suffering from the Dunning-Kruger effect.
servant
Starbucks CEO Howard Schultz has made sure his employees have health insurance and work in a positive environment. He could best be described as which type of leader? leader-member exchange situational shared servant transactional
supportive
Stephanie supervises a call center department that receives stress-producing calls from unhappy customers. Turnover has increased by 33 percent over the last four months. Stephanie is understanding and patient with her staff, and tells them she knows what they're going through because it wasn't so long ago that she took those calls. How would Stephanie's staff describe her style? supportive interaction facilitation work facilitation achievement-oriented value-based
age stereotype.
Sylvester is 57 and his company is downsizing. He knows that his position is one that will be cut so he has started to prepare his resume to look for a new job. Hunter tells him not to bother, as he will not get another job, at least not one that is equivalent to his current job. He tells Sylvester that things have changed since Sylvester went to college and that he couldn't realistically offer too much in the workforce today. Hunter is demonstrating a(n) causal attribution. age stereotype. recency effect. implicit bias. halo effect.
behavior
The interdisciplinary field of organizational ________ tries to explain and predict workplace behavior to help managers better lead and motivate others. awareness development culture strategy behavior
group cohesiveness.
The principal by-product of the norming stage of team development is adjournment. uncertainty. empowerment. conflict. group cohesiveness.
documentation
The risk of "wrongful termination" lawsuits is reduced with careful coaching. training and development. discussion at the time of dismissal. documentation. goal setting.
norming
The stage of team development during which a group sets guidelines about issues like attendance and punctuality is the ________ stage. forming storming norming adjourning performing
affective
The statement "I really don't like that Randall got so angry in that meeting" reflects the ________ component of an attitude. behavioral factual cognitive value affective
behavioral or intentional
The statement "I won't give Austin such a tight deadline again" reflects the ________ component of an attitude. affective decisional cognitive behavioral or intentional factual
cognitive
The statement "Mackenzie is slow to return phone calls" reflects the ________ component of an attitude. behavioral decisional perceptual affective cognitive
Consolidated Omnibus Budget Reconciliation Act
Tim has recently been laid off from his job. He was the one in his family who took care of health insurance. Which law will help him to continue to provide care for his family? Equal Pay Act Civil Rights Act Consolidated Omnibus Budget Reconciliation Act Patient Protection and Affordable Act Family Medical Leave Act
recruit from outside the organization
To ________, Lance, an HR manager, used reports from the U.S. Bureau of Labor Statistics and the U.S. Census Bureau for information about his industry's labor pool in his geographic area. perform a job analysis recruit from inside the organization recruit from outside the organization develop an affirmative action program analyze human capital
relatedness
To achieve psychological growth, according to the self-determination theory, people need to satisfy the three innate needs: ________, autonomy, and competence. affiliation power relatedness pay safety
Understand what we give to others.
To help you become more self-aware, which of the following would NOT be beneficial? Take the time to reflect. Write down your priorities. Learn your strengths and weaknesses. Avoid the Dunning-Kruger effect. Understand what we give to others.
credibility
Trust is based on _________, which in turn is based on past acts of integrity and follow-through on promises. cooperation credibility unity honesty cohesiveness
group
Two or more freely interacting individuals who share norms, share goals, and have a common identity form a cluster. self-managing work team. group. quality circle. collaborative unit.
high need for affiliation.
Ursula has excelled as an auditor for a large financial consulting firm. She loves building mutually beneficial relationships and is extremely well liked by her clients. Ursula likely has a low need for affiliation. low need for power. low need for achievement. high need for achievement. high need for affiliation.
pressure
Using threats or intimidation to persuade someone is which influence tactic? legitimating pressure ingratiating exchange personal appeals
People of color have hit the glass ceiling, with whites holding more of the managerial and professional jobs.
Which of the following diversity issues is true in the U.S. workforce? Gay and bisexual male workers earn 10 percent to 32 percent more than equally qualified heterosexual counterparts. Literacy has ceased to be an issue among American workers. The median age of the American worker is at its lowest level in history. People of color have hit the glass ceiling, with whites holding more of the managerial and professional jobs. Workers ages 55 and older are expected to make up over one-half of the labor force in 2024.
Occupational Safety and Health Act
Which of the following helps guarantee nonhazardous working conditions for employees? Civil Rights Act Fair Labor Standards Act Occupational Safety and Health Act National Labor Relations Board Sarbanes-Oxley Act
core self-evaluations
Which of the following includes self-efficacy, self-esteem, locus of control, and emotional stability? personality tests organizational behaviors core self-evaluations managerial attitudes personality dimensions
trait characteristic
Which of the following is NOT a behavioral leadership approach? trait characteristic task-oriented relationship-oriented transformational behavior passive behavior
autonomy
Which of the following is NOT a contingency factor in the job characteristics model? autonomy knowledge skills desire for personal growth context satisfactions
increased destructive internal competition
Which of the following is NOT a reason why teamwork is important? increased productivity reduced costs improved workplace cohesiveness increased destructive internal competition improved quality
causal attribution
Which of the following is NOT a step in the perceptual process? causal attribution retrieval from memory selective attention interpretation and evaluation storing in memory
self-sufficiency
Which of the following is NOT a trait of emotional intelligence? self-awareness self-sufficiency relationship management social awareness self-management
promotions
Which of the following is NOT a type of compensation? wages salaries incentives benefits promotions
reforming
Which of the following is NOT one of the five stages of team development? norming storming performing adjourning reforming
attendance
Which of the following is NOT one of the five steps in the learning and development process? attendance assessment objectives selection implementation
less group cohesion
Which of the following is NOT positively associated with transformational leadership, according to research? goals consistent with those of the leader more work engagement less group cohesion higher levels of intrinsic motivation more identification with their work groups
generalized self-efficacy
Which of the following is a career readiness competency desired by employers? emotional stability emotional intelligence high self-esteem external locus of control generalized self-efficacy
They encourage people to do exceptional things to produce significant results and change.
Which of the following is a characteristic of transformational leaders? They are better in stable situations. They try to get people to do ordinary things. They monitor progress toward their achievement. They provide rewards in exchange for employees doing the work. They encourage people to do exceptional things to produce significant results and change.
lack of mentors
Which of the following is a common reason that some women face a glass ceiling? poor goal setting inability to motivate others lack of mentors poor financial performance inability to produce high-quality work
violence and workplace aggression
Which of the following is a manifestation of excessive conflict in the workplace? apathy violence and workplace aggression missed deadlines indecision lack of creativity
personality
Which of the following is a personal driver of employee engagement? job characteristics leadership stressors organizational climate personality
inconsistent goals or reward systems
Which of the following is a source of intergroup conflict in the workplace? excessive communication inconsistent goals or reward systems too many resources lack of diversity strict job boundaries
e-learning
Which of the following is a typical off-the-job learning and development method? coaching job rotation e-learning role-playing planned work activities
using a more autocratic style
Which of the following is characteristic of men in the workplace, compared with women? being more collaborative producing higher-quality work being more effective generating more new ideas using a more autocratic style
is at a moderate level.
Workplace performance is maximized when conflict is at a moderate level. is at a very low level. is absent. is at a high level. occurs only at nonmanagerial levels.
job turnover.
Workplace stress diminishes all of the following EXCEPT positive emotions. job satisfaction. organizational commitment. job performance. job turnover.
Burnout
________ is a state of emotional, mental, and even physical exhaustion, expressed as listlessness, indifference, or frustration. Eustress Distress Burnout Role overload Role ambiguity
Trust
________ is defined as reciprocal faith in others' intentions and behaviors. Cooperation Cohesiveness Trust Unity Fairness
BARS
Zora is conducting a performance appraisal for Sam, one of her employees. The company's performance appraisal form asks her to rate Sam's performance on various items like "Submits reports on time with minimal errors" on a scale from 1 to 5. Zora is using a ________ appraisal system. BARS 360-degree MBO results trait
BARS
Zora is conducting a performance appraisal for Sam, one of her employees. The company's performance appraisal form asks her to rate Sam's performance on various items like "Submits reports on time with minimal errors" on a scale from 1 to 5. Zora is using a ________ appraisal system. BARS 360-degree MBO results trait
BARS
Zora is conducting a performance appraisal for Sam, one of her employees. The company's performance appraisal form asks her to rate Sam's performance on various items like "Submits reports on time with minimal errors" on a scale from 1 to 5. Zora is using a ________ appraisal system. BARS 360-degree MBO results trait
Reliability
_____ is the degree to which a test measures the same thing consistently. Reliability Accountability Validity Significance Dependability
Employment at will
______ means that anyone can be dismissed at any time for any reason at all, or for no reason. Fair termination Capricious dismissal Quid pro quo Nonrational dismissal Employment at will
Discrimination
______ occurs when people are hired or promoted, or denied hiring or promotion, for reasons not relevant to the job. Affirmative action A hostile working environment Quid pro quo Bullying Discrimination
Social
_______ capital is the economic or productive potential of strong, trusting, and cooperative relationships. This type of capital can help you land a job; a national survey of recruiters revealed that 74 percent had found the highest-quality applicants through employee referrals. Relational Social Personal Productivity Human
Human
________ capital is the economic or productive potential of term-306employee knowledge and actions. Human Labor Social Potential Productivity
Personality
________ conflict is defined as interpersonal opposition based on personal dislike, disagreement, or differing styles. For example, Bailey and Tai, who both work as salespeople at a local boutique, may simply not like each other. Competitive Personality Dysfunctional Communication Programmed
Internal recruiting
________ entails job posting, which means placing information about job vacancies and qualifications in places where employees can see them such as on bulletin boards or the company's intranet. Job analysis Realistic job previewing Position advertising Internal recruiting External recruiting
