MGMT 320 exam 3 quizzes

The reengineering of an organization involves

-business process change. -potential major gains in service capabilities. -changing all aspects of a business. -the expenditure of cost and/or time.

Which of the following is NOT a reason why employees are resistant to change?

a high level of risk propensity

Desiree is reluctant to take a promotion because it involves moving. She knows little about the area she would be living in. According to the text, the most likely reason for such employee resistance to change is

uncertainty

Hurricane Irene pummeled the pumpkin crop for the Northeast. Wholesalers reached out to growers in the Midwest and Canada as prices more than doubled. Hurricane Irene created ____ change.

reactive

Olga is house hunting in a "hot" market. Some homes sell within hours of listing. Olga finds one that meets her minimum criteria and immediately makes an offer. This is an example of

satisficing.

Managers plan, control, organize, and lead. They need good people abilities as well as analytical abilities. A manager's job has

skill variety.

When managers let people who will be affected by an impending change know the reasons for the change, the ____ stage of the Lewin model of organization change has been reached.

unfreezing

Decentralization is NOT usually pursued

when the home office wants to maintain control.

Most large corporations use one form of departmentalization.

FALSE

One of the four most common reasons for resisting change is new opportunities.

FALSE

The administrative model of decison making describes how decisions should be made as opposed to describing how they actually are made.

FALSE

The first step in evaluating an alternative is to determine to what extent will be satisfactory.

FALSE

Google launched Google+ for social networking. Google+ is a ____ change.

planned

According to Burns & Stalker firms that use an organic design are the most successful firms in a stable environment.

FALSE

The decision that the manager makes using the behavioral model of decision making

-is made with imperfect information. - has an incomplete set of alternatives. - uses bounded rationality. - requires the manager to engage in satisficing.

Yoshiko is the manager of the accounting department. She has an assistant manager who reports to her. Six supervisors also report to her from other divisions. The supervisors have three subordinates each. Yoshiko has a span of management of

7

Herbert Simon noted that managers generally fail to make rational decisions because they are limited by their own values, skills, habits, and unconscious reflexes as well as by incomplete information. What name did Simon give this phenomenon?

Bounded rationality

Which of the following decision-making models is based on the belief that human behavior is unerringly rational?

Classical

A Delphi group is not used daily because it has disadvantages. Which of the following is NOT its disadvantage?

Expert cooperation

Harley-Davidson is known for its motorcycle division, but it also owns a company that makes Holiday Rambler motor homes, another that manufactures parcel delivery vans, and another that makes truck bodies. Each of its businesses is operated by an independent general manager, but its performance is evaluated by the financial staff at the corporate office. This is an example of which organization design?

H-form

Charlie feels each of the alternatives is basically the same. He decides based on his gut feeling. Which of the behavioral factors that influence decision making does Charlie's behavior reflect?

Intuition

Which of the following is NOT a strength of the matrix organization design?

Lower costs from low requirement for managerial personnel

Viacom owns Nickelodeon, TV Land, VH1, and Nick at Nite. Viacom's managers of these cable networks are allowed a fairly high degree of autonomy in their operations, yet they coordinate their activities as needed. Purchasing is highly centralized, but many other functions are quite decentralized. Viacom uses a ____ organization design.

M-form (divisional)

Speedo operates in a fairly stable environment, Burns and Stalker would agree that the ____ design would be best for Speedo.

Mechanistic

Will has a stack of resumes. He throws out all the ones without a masters degree. Which criterion for evaluating a decision alternative do these candidates fail to meet?

Satisfactoriness

Which of the following is NOT one of the major areas in which organization change takes place?

Social responsibility

According to the bounded rationality peoples habits and skills limits their decisions.

TRUE

One of the reasons people resist change appears to be they have different perceptions of the need for change.

TRUE

A dentist office with one dentist will likely follow

all of the above

All of the following are bases for departmentalization EXCEPT

competition

The manager who has difficulty identifying alternatives and assessing their probabilities is experiencing

decision making under uncertainty.

which of the following strategies would generally follow a bureaucratic design?

defender

One advantage of group decision making is

diversity of members' backgrounds.

William invested in an initial public offering. After a month he lost 5 percent. After a year he lost 50 percent. After two years he lost 80 percent. William's decision to keep the investment is an example of

escalation of commitment.

The Pizza Place makes only pizza and sells only pizza, drinks, and prepackaged snacks. This is an example of the ____ organization design.

functional (U-form)

Studies of the organization change process found that participation

increases productivity and cooperation.

Vera Bradley makes fashion accessories. It releases four new patterns four times a year. The new patterns are an example of a(n) ____ innovation.

incremental

Chris Johnson is a running back in the National Football League. He does not play other positions. NFL teams use

job specialization.

An appropriate basis of departmentalization for multinational companies is

location.

To be successful, Glamour magazine must respond to the latest fads and inform their readers of upcoming trends in fashion. This need for flexibility indicates that a(n) ____ design is appropriate.

organic

After the federal government stepped in to keep some businesses from failing, new attention was focused on executive compensation. Politicians, tax payers and news media called for change. This is an example of an organization change attempt focused on influencing

people