MGMT 325 Final

When Jeb does strategic planning, he views the company with a worldwide perspective and takes many factors into consideration. Jeb could be described as having

A Global Mindset

Frank owns three deli shops in town. Employees are awarded gift cards for adhering to standards set forth for sandwich preparation and shop cleanliness. In order to reinforce the standards he has set forth, Frank makes inspections of each shop at random times. This is an example of

A Variable Interval Schedule

Nick is evaluating the success of his company's profit-sharing program and asks you for your input. What advice would you give Nick that will help him gauge his program's effectiveness?

Give the program time to succeed. It takes two or three years for a program to change overall company performance.

Ineffective group decision making that results from an "agreement-at-any-cost" mentality and poor decision making is referred to as

Groupthink

Bethany told Sophia she would receive a 7% raise at the end of the year because Bethany appreciated Sophia's gentle manner when she spoke with customers on the phone. Unfortunately, Bethany didn't realize that Sophia rarely helped the customers and they usually hung up and called back to request a different representative. Which perceptual error does this demonstrate?

Halo effect

Parul experienced ____ when two of her coworkers asked her if she had a tan or her skin was always that dark.

Harassment

While many of his coworkers started compiling their resumes when they heard the company was being bought-out, James looked at it as an exciting opportunity to learn new ways to conduct business. What trait is James demonstrating?

Hardiness

When his manager told Marcus that his sales territory was being reduced to two states from four, Marcus thought he had done something wrong and was worried about his future at the company. In reality, his territory was reduced because the company didn't want to pay the taxes charged by those states. What is influencing Marcus's stress?

Perception of the situation

Charlie was surprised when Marlo's performance dropped after he promoted her to coordinating editor. He didn't realize that Marlo preferred her copy editing job because she enjoyed working with people and not being in charge of people. Charlie should remember that _____ determine motivation.

Perceptions

When Kelly walked into the grocery store, she headed straight for the produce section and ignored the workers handing out free samples. What part of the perceptual process is she using?

Perceptual Selection

Johan believes the parking lot attendant wants him to pull into the next spot because the attendant is waving at him and has a smile on his face. Which stage of the perception process is Johan using?

Perceptual organization

On her resume, Belinda states that she is outgoing, confident, creative, and dependable. These descriptors are Belinda's

Personality Traits

When Natalie heard the news reports about the large number of lay-offs taking place in the airline industry, she worried that her healthcare job would also be affected. What type of perceptual error is Natalie making?

Projection

Risk ______ refers to the tendency of an individual or team to make or avoid decisions in which the anticipated outcomes are unknown.

Propensity

Coercive power is achieved by using

Punishment

Which of the following is NOT a basic rule of brainstorming?

Quality is better than quantity

When the marketing department exceeded its allocated budget by 20 percent, management blamed it on the marketing director even though management had drastically cut the department's budget midway through the year. In this example, the marketing director is

Scapegoat

Geoff had done a poor job on the last two projects his boss assigned so he knew his boss didn't expect much when he gave him another project. Geoff does minimal work because he figures he will lose his job soon. What type of perceptual error does this represent?

Self-Fulfilling Prophecy

A team with highly interdependent members who work together effectively on a daily basis to manufacture an entire product or provide an entire service to a set of customers is a _______ team.

Self-Managed

What communication element is at play when the word "table" in America means to remove from discussion but in Britain it means to bring to discussion?

Semantics

Pierre feels confident that the 2016 report is more accurate than the 2017 report because the 2016 report contains 500 more pages of documentation. Which external factor is affecting his perception?

Size

Because he is good at acknowledging his employees' accomplishments and is sensitive to their needs, Tanveer's employees love having him for a supervisor. What dimension of emotional intelligence does Tanveer exhibit?

Social empathy

Candide is the senior vice president in charge of financial operations and she has six different department heads who report to her. These six department heads represent Candide's

Span of Control

During the management meeting, Colin assigned the task of reviewing the competitor's product to the engineering team in charge of environmental projects because he was interested in the affect of the competitors' products on landfills. What is Colin relying on to get his information?

Specialization

Bradley notices that some members of his work group have begun arguing with one another and are questioning the responsibility of individual team members. Others in the group are trying to force their agenda on the whole group. These are typical examples of a group in the ______ stage of team development.

Storming

Terry wants to perfect his breaststroke; he spends time watching videos of Michael Phelps swimming so he can observe his breaststroke technique. Terry is engaged in

Symbolizing

Cameron enjoys his job because his company installs water filtration systems in developing countries and many families are benefitting from this. Which aspect of the job characteristics model does this exemplify?

Task Significance

What role does a team member have if he or she seeks information to obtain key facts, coordinates relationships among ideas and suggestions, and evaluates the team's effectiveness?

Task-Oriented Role

Brad has a knack for leading groups of people to accomplish work goals. Brad demonstrates ________ competency.

Teams

When team members fear that individuals are obtaining benefits of the group without contributing, a phenomenon may occur in which those team members withhold effort in the belief that those individuals who don't contribute are planning to withhold effort as well. This is known as

The Sucker Effect

Which type of leader is recognized as a person who anticipates future trends?

Transformational

Millie is willing to risk discontinuing the product that Jessa has advised dropping from the company's line because she knows Jessa would never recommend anything unless she had thoroughly researched and studied the situation. The fact that Millie is willing to take this risk demonstrates the notion of _____.

Trust

Anna likes to have several projects going on at once and gets frustrated when a coworker fails to complete his or her part of a project and prevents her from completing a task. Anna is best described as a ____ personality.

Type A

What is important for leaders to understand regarding the use of punishment?

When using punishment, a leader must specify an alternative behavior to the employee.

Corinne noticed that the manager of her department never includes her on important e-mails and is often dismissive of her ideas in meetings. What is Corinne experiencing at her job?

Workplace Incivility

Which term refers to many markets that are worldwide and are served by international or multinational corporations?

globalization

The collaborating style of conflict management is based on a ____ solution.

win-win

To make a decision under the condition of uncertainty means that

you don't have the necessary information to assign probabilities to the outcomes of alternative solutions.

Henri opened restaurants in six different locations across the United States. After eight months, he added "hot chicken" to his menu in Nashville to respond to the demand in that area. He didn't add this to any of his other locations. What type of organizational design is Henri using?

Geographic

Rather than speak up about her concerns and upset the team, Kelli decides to agree with their decision so the program can move forward. Many of her coworkers feel that Kelli is weak because she fails to contribute her ideas. This is an example of the ____ style.

Accommodating

Which of the following examples BEST illustrates a reward that will motivate? -If Carlos runs his production line without errors, his boss will thank him in private and put his name in a drawing for an extra day off work. -During the year, Pam's employees all work differing amounts of hours. Even so, Pam gave them all a $500 bonus at the end of the year. -At the clothing store where Dana works, employees are given free clothes as a reward for exceeding sales goals. -Jess' manager has complimented her hard work and has told her she will receive a raise if the company increases its overall revenue.

At the clothing store where Dana works, employees are given free clothes as a reward for exceeding sales goals.

Phillip thinks that Marietta makes mistakes when she inputs orders because she hasn't been trained properly. He is using the ____ to come to this conclusion.

Attribution Process

A(n) _____ leader is most likely to say "When I mess up, I will fess up."

Authentic

Fred has a tendency to judge people before he gets to know them. This demonstrates which secondary category of diversity?

Behavioral Style

Team members who withhold effort, express negative feelings and attitudes, and violate important team norms and behaviors are called

Bad Apples

What concept, developed by Herbert Simon, was considered to be pioneering research into the decision-making process within economic organizations and led to Simon's winning of the 1978 Nobel Prize in economics?

Bounded Rationality

The Internet—when used for sending e-mails, and a cell phone—when used for sending text messages are examples of

Channels

Marissa told the human resource director that she was willing to take a reduced pay increase if she was granted an additional week of paid vacation. What conflict-handling style is Marissa using?

Compromising

Quentin is the materials manager at a hospital. He is in the process of selecting a new system for tracking purchase orders. Since his staff will have to use this new system daily, he asks for their feedback on the various proposals hoping that this will increase agreement by his staff for whichever proposal is ultimately selected. Quentin is using which influence tactic?

Consultation

Cameron will only receive a bonus if he refers new customers. This is an example of

Contingent reinforcement

Ricardo is a car salesperson and he likes to show customers the luxury model of a car before showing them the lower-priced model because they tend to see the lower-priced model as a better value. Which external factor is he using to adjust the customer's perspective?

Contrast

Nicole was surprised when Ethan seemed confused about his role on his first day of work since he had seemed very comfortable with what was expected of him when she interviewed him last week. This is an example of a _____ perceptual error.

Contrast Effect

Marisol misses at least one day of work each week and typically arrives 30 minutes later than everyone else in her department. She is exhibiting

Counterproductive Work Behaviors

The process of defining problems, gathering information, generating alternatives, and choosing a course of action is referred to as

Decision Making

Drew and Igor work in the corporate offices of a major grocery store chain. Drew is responsible for payroll for more than 60,000 employees and Igor oversees store operations on the West Coast. Drew and Igor have specialized roles in the company which exemplifies the concept of

Differentiation

Employees at Kendrick's company have decided to go on strike because the company announced it will be cutting health insurance benefits. The reduction of these benefits is affecting employee perceptions of which form of justice?

Distributive

In a(n) _______ culture, individual initiative, flexibility, creativity, and freedom all foster growth. Therefore, these attributes are encouraged and well rewarded.

Entrepreneurial

Nadia's supervisor told her she would receive a pay bonus at the end of the year if she could increase her sales by 15%. What type of motivation is her supervisor using?

Extrinsic

When monetary reinforcement comes regularly at the end of a specific period of time, such as at the end of each month, it is a type of _______ schedule.

Fixed Interval

There is disagreement among the staff in Bryan's department about the best way to purchase parts for the installation. As the manager, Bryan decides to step in and make the final decision and doesn't bother to listen to the concerns of the staff. Bryan is using the ____ style of conflict management.

Forcing

When it comes to ethics, organizational culture involves a complex interplay of _______ that may support either ethical or unethical behavior.

Formal and Informal Systems

A company that groups leaders and employees according to their areas of expertise and the resources required to do their jobs is using a _____ design.

Functional

Within the marketing, purchasing, and human resources departments of many organizations, teams of employees work together daily on similar tasks and coordinate their efforts. These would be considered

Functional teams

Hector is secure in dealing with others. He is relaxed and doesn't often get angry. Because of this, his boss often selects him to deal with crisis situations. Hector ranks high on which of the Big Five personality factors?

Emotional Stability

Blake can't understand why his friend Justin always plays the lottery since Blake believes a person's good fortune is a direct result of that person's hard work and not the result of fate or chance. Blake has a

High Internal Locus Of Control

Lynn didn't trust him when her coworker told her she had done a good job on the project. She was sure he had a hidden agenda to get her fired. Which self-serving bias does this exemplify?

Hostile attribution bias

Meg admires and respects her manager because he allows his staff the freedom to question what is being advocated. She also feels he uses his power, not for his personal gain, but to move the team toward a goal. Which characteristic of a transformational leader does Meg notice in her manager?

Idealized Influence

Mai-Lai carefully listens to her employee, Serena, who is concerned about losing her status in the department if she works from home two days each week. Mai-Lai assures Serena that she will help her work through the transition, and they decide to have a weekly phone conversation to share important information. Which aspect of a transformational leader is Mai-Lai demonstrating?

Individualized Consideration

When a leader defines and prescribes the roles of subordinates in order to set and accomplish goals in their areas of responsibility, he or she is

Initiating Structure

To create lower-cost products for the consumer, the marketing department at Shoe Savers created more free public relations campaigns instead of paid advertising campaigns and the product development area did a cost analysis to find lower costs on component parts. These two departments demonstrate the idea of ____ as they work to achieve a common goal.

Integration

While neither side in the negotiations between the furniture manufacturer and the lumber supplier felt the final result was equally acceptable, the final solution was advantageous to both sides. What type of negotiations strategy took place?

Integrative

Nathan encourages his staff to "think outside of the box" and be creative with ideas for the new advertising campaign. Which characteristic of a transformational leader is he using?

Intellectual Stimulation

Planned organizational change means that the change is

Intentional

Caroline wasn't sure if her coworker was serious or joking when he said their department should boycott the next management meeting if they aren't guaranteed a pay raise. Which stage of the perception process is Caroline using?

Interpretation

Kendra trusts that the other two members of her team will complete their part of the project by Wednesday so they can provide her with the data she needs to finish her part by Friday. The trust she has in her coworkers is an example of ____ trust.

Intrateam

Carol loves working with young children and tells her boss she would work at the preschool for free if she had to. What form of motivation is Carol demonstrating?

Intrinsic

A person's verbal and nonverbal communication patterns that have become habits are known as

Language routines

Carlos has worked for four years in the logistics department and he can't understand why the marketing department thinks the company can decrease delivery times just by hiring another vendor. Which internal factor is distorting his perception?

Learning

Madeline has a college degree and has worked in the industry for 12 years. She attends training sessions whenever they are offered and puts in long hours each day. She was recently given a promotion at work. Which part of this scenario describes an outcome in the general equity model?

Madeline's Recent Promotion

Even though she makes a good salary, Maria feels like she can't make any decisions on her own and always needs to check in with her manager before proceeding with a project. According to self-determination theory, how can you characterize Maria's motivation?

Maria is not intrinsically motivated.

Which type of culture places emphasis on monthly performance goals based on profits rather than social relations among employees?

Market Culture

Kellen is frustrated because the union won't listen to the reasons the company can't increase pay and Miranda is frustrated because the company won't listen to the reasons the union workers deserve a pay increase. It is suggested that a third party try to solve the dispute through

Mediation

Milton and his boss Daniel are in the process of setting Milton's sales goal for the coming year. If Milton meets his goal, he will earn a bonus. If he fails to meet his goal, he will have to add more clients to his client base. In this example, what is the antecedent?

Milton's Sales goals

Jaxon observed that Katie was consistently shipping twice the quantity the customer had ordered. He discussed the situation with her and discovered her computer system had a default that accidently doubled the purchase orders. Jaxon was using team ____ when he noticed this situation.

Monitoring

Jason heard the phone ringing but decided not to answer it because he knew it was his boss calling to ask where the monthly sales report was. What type of internal factor is affecting Jason's perception?

Motivation

Kelly realizes that before she can start the new product development project she has to find out what the competition is doing. What aspect of the motivation process has Kelly identified?

Needs

After Maria and her group finished setting up the new database system, the team was dismantled and they were each assigned to work on different projects. What type of organizational design is in place at Maria's company?

Network

The level to which Natalie identifies with her company and the strength of her involvement in the company can be defined as her

Organizational Commitment

The CEO asked the entire management team to meet next week to discuss why the existing structure for retaining clients wasn't working. The CEO wanted to show that the opinions of the management team were central to finding the answer to the problem. Which approach to organizational change is the CEO using?

Organizational Development

In using a _______ leadership style, the leader encourages followers to share ideas and facilitates the work by being encouraging and helpful to subordinates.

Participating

A follower's ability to set high but attainable task-related goals and a willingness to accept responsibility for reaching them is termed

Readiness

John is a top-level manager at a software company. Eric is one of the company's retail store managers. Eric respects John as a leader and aspires to be just like him. Based on this scenario, what kind of power does John have?

Referent Power

The automobile manufacturer agreed to give each person who had purchased the 2016 car model a $250 check to account for the hardships they endured as they waited for airbag replacements. This is an example of a(n)

Reparation

Oliver is responsible for managing the marketing campaign for the company's largest client. The client asked for promotional materials to be created for a last-minute fund-raising event. Oliver asked his team to work on Saturday to get the job done and in return, his staff could take two days off the following week. This MOST exemplifies the use of _______ power.

Reward

A transactional leader is likely to link achievement of goals to

Rewards

Lisa is feeling stressed at work because her manager tells her to create a monthly report but then his supervisor e-mails her and requests that the report be done weekly. Lisa is experiencing

Role Conflict

The most common message delivered through the grapevine involves

Rumors

Certain conditions must come together for managers to gain the benefits of a goal-setting program. Which of the following is NOT one of those conditions?

breaking complex goals into smaller subgoals

Keith informs his employees that the company Wi-Fi is for tasks related to their jobs and not for personal use. When they are in a meeting and need information about something not related to the project they are discussing, he makes sure to demonstrate how he uses his data and not the company Wi-Fi to secure the information. Keith's actions are an example of _____ leadership.

ethical

Johan was using _____ when he told his staff he was proud of all their hard work and announced their vision of globalizing was coming true and offices in Canada, Argentina, and Denmark would be realized within the year.

inspirational motivation