MGMT 3302 Ch 11 Review

Which of the following types of tests accurately predicts job performance in almost all kinds of jobs?

a. Cognitive ability tests

Which of the following methods of training should be used when the objective of training is practicing, learning, or changing behaviors?

a. Role-playing

_____ is the process of gathering information about job applicants to decide who should be offered a job.

a. Selection

Job analyses, job descriptions, and job specifications help companies meet the legal requirement that their human resource decisions be job-related.

a. True

Before beginning to recruit job applicants, organizations must _____.

a. conduct a job analysis

A _____ is a purposeful, systematic process for collecting information on the important work-related aspects of a job.

b. job analysis

A _____ is a performance appraisal process in which feedback is obtained from the boss, subordinates, peers and co-workers, as well as the employees themselves.

c. 360-degree feedback

_____ are procedures used to verify the truthfulness and accuracy of information that applicants provide about themselves and to uncover negative, job-related information not provided by applicants.

c. Background checks

Which of the following statements about federal employment laws is true?

c. The intent of these laws is to make factors such as gender, race, or age irrelevant in employment decisions.

Due to an increase in the amount of employment turnover in a company, the company decided to be very thorough with gathering accurate information about the job applicants. They decided to uncover all job-related information not provided by the applicants in order to hire only those employees who do not have an inconsistent employment history. In this context, the company has decided to perform a _____.

c. background check

While assessing the performance of his subordinates over the past year, a manager has rated all the employees under him as average. The best and the worst performers received the same rating. In this context, a _____ error has occurred.

c. central tendency

Two of the most important results of a job analysis are _____.

c. job descriptions and job specifications

Which of the following is an internal recruiting method?

d. Job posting

A perennial problem of teacher education programs is to screen the highest quality candidates from those who should not work in schools. One suggested method is to ask applicants a series of questions about their experiences with siblings, how they treat stress, their attitude toward procrastination, ways they like to have fun, etc. This method, which can use over 100 questions, gathers _____.

d. biographical data

The primary advantage of a structured interview is its ability to:

d. compare applicants more easily.

The term _____ refers to both the financial and nonfinancial rewards organizations give employees in exchange for their work.

d. compensation

Former female employees of a national real estate brokerage firm claimed that they were subjected to lewd remarks, unwanted groping, and sexual propositions by male co-workers. According to their attorney, "The firm created a frat-house culture and then failed to do anything about it." Their suit claims the women were victims of _____.

d. hostile work environment

Jennifer applied for the job of a waitress at Sam's Coffee shop. During the recruitment, the recruiter asked her to make five different types of beverages and wait the tables for an hour. In this scenario, the recruiter performed a(n) _____ test.

d. work sample

Which of the following is an example of a subjective performance measure?

e. Behavioral observation scale

Which of the following statements about employee separation is true?

e. Functional turnover is the loss of poor-performing employees who choose to leave the organization.

Which of the following questions is deemed acceptable for employers to ask applicants during the selection process?

e. Have you ever been convicted of a crime?

_____ can be best defined as the process of finding, developing, and keeping the right people to form a qualified work force.

e. Human resource management

Grant works as a clerk in a company and earns $3,000 per year. Each time he gets promoted to a higher level, his salary increases by $1,000. Almost all the employees in the company have a similar pay structure. There is not much difference in pay at each level of the company. In this scenario, the company has a(n) _____ pay structure.

e. compressed

_____ ask raters to rate the frequency with which workers perform specific behaviors representative of the job dimensions that are critical to successful job performance.

b. Behavioral observation scales

Which of the following factors is considered while conducting an objective performance measure?

b. Output of an employee