MGMT 340 Ch. 13
team
consists of groups
Group
consists of two or more individuals who interact and are interdependent
punctuated equilibrium
periods of stable functioning until dramatic change
Being an Effective Listener
- Approach conversations with curiosity. - Focus on the other person. Be mindful and fully present. - Ask open-ended questions. - Avoid the tendency to judge.
downsides of social media
- Cyber-loafing: personal use when at work - Phubbing: Phone-snubbing - Security: Guarding company against cyberthreats - False information: Is it fake news?
Tuchman's 5 Stage Model of Team Development
1. Forming 2. Storming 3. Norming 4. Performing 5. Adjourning
being an effective writer
1. Start with your purpose: why are you emailing or writing to them? 2. Write simply, concisely, and directly: short and sweet is key 3. Know your audience: resist the urge to include everyone, and think before you "reply all" 4. Don't show ignorance of the basics: proofread! 5. Show respect: use "hello" instead of "hey!"; check spelling of names and titles
being an effective speaker
1. tell them what you're going to say 2. say it 3. tell them what you said
Styles of handling conflict
Dominating Compromising Accommodating Collaborating Avoiding
work team
a group of people with complementary skills who are committed to a common mission, performance goals, and approach for which they hold themselves mutually accountable
cross-functional team
a team composed of employees from different functional areas of the organization
project team
a team created to complete specific, one-time projects or tasks within a limited time
After three months of boot camp, the group of new Marines had learned many skills and developed lifelong friendships. The final week of boot camp, called Marine Week, signaled that this group had reached the ________ stage, and would soon be moving onto their next assignments.
adjourning
formal
assigned
informal
casual, relaxed, not formal
dysfunctional conflict
conflict that hinders the organization's performance or threatens its interests
functional conflict
conflict that supports the goals of the group and improves its performance
To develop a new board game, Hasbro brings together employees from manufacturing, design, sales, marketing, and market research to form a
cross-functional
If the CEO of Beautify wanted to develop a new line of skin-care products specifically for people with sensitive skin, she might appoint a(n) ________ group to be headed by the company's top scientist.
formal
self-managed teams
groups of workers who are given administrative oversight for their task domains
In all but the worst weather, Sarah and three coworkers meet each day at 4:45 to walk the river trail behind their office building. The four coworkers are an example of a(n)
informal group
Although ________ are typically unwritten and seldom discussed openly, they have a powerful influence on group and organizational behavior.
norms
benefits of social media
recruiting productivity innovation
Kendall frequently spots issues that will affect both her team in Sacramento and their counterparts in San Bernardino. Kendall plays a ________ role by setting meetings with both teams so they can work openly and coordinate smoothly.
task
Ronin is on a ________ team that consists of members who work together over time and distance via electronic media to combine effort and achieve common goals.
virtual