MGMT 365 Chauvin

The normal retirement age to receive maximum Social Security benefits has been increased to ________.

67

In the context of Kirkpatrick's levels of training evaluation, which level is being assessed when trainees are asked to complete a survey that requires them to rate the style used by the training instructors and the extent to which they found the training valuable? a. Results b. Reciprocation c. Reaction d. Behaviors

C. Reaction

Child labor regulations, including establishing the minimum age for working in hazardous conditions, are primarily addressed by the _______________________________.

Fair Labor Standards Act

__________ is an arrangement whereby a business can be replicated and expanded by granting the right to use its business model and brand.

Franchising

___________________ is a key part of performance management because it helps employees improve their job performance.

Performance appraisal

Which of the following employers are required to provide their employees with health care coverage under the Affordable Care Act? a. Companies with 50 or more full-time employees who work 30 hours a week or more b. All government and nonprofit employers with at least 10 employees c. Employers who elect not to provide workers' compensation d. Companies with at least 20 part-time employees

a. Companies with 50 or more full-time employees who work 30 hours a week or more

Who among the following individuals is most likely eligible to receive workers' compensation benefits? a. Ethan, who injured his right hand while fixing a machine at his company's production plant b. Gina, who hurt her back while skiing on a family vacation and is unable to perform her work as a delivery truck driver c. Nora, who was terminated without just cause and filed a discrimination lawsuit against her employer d. Howard, who was denied full retirement benefits after he retired from his job at the age of 67

a. Ethan, who injured his right hand while fixing a machine at his company's production plant

Which of the following statements is true in the context of employee benefits and status? a. If same-sex couples get divorced, one partner may be entitled to a share of retirement benefits. b. Part-time employees are most likely to have access to health care, life insurance, and paid disability leave benefits. c. Part-time employees are least likely to receive retirement benefits and paid holidays and vacation. d. Even though gig workers are self-employed, companies that use their services offer them employee benefits.

a. If same-sex couples get divorced, one partner may be entitled to a share of retirement benefits.

Monique has been working as a full-time employee at a U.S. law firm with 180 employees for the past five years. As one of the most dedicated employees of the firm, Monique had worked for more than 2,000 hours in the previous year. She is going to have a baby next month and wonders if she will be eligible for leave. Which of the following benefits should Monique receive under the federal Family and Medical Leave Act (FMLA)? a. Monique is entitled to a maximum of 12 weeks of unpaid leave. b. Monique is only eligible for leave if her company's policies include time off for maternity or paternity leave. c. Monique is not entitled to any leave and must quit her job if she wants to take time off. d. Monique is entitled to a maximum of 6 weeks of paid leave.

a. Monique is entitled to a maximum of 12 weeks of unpaid leave.

Which of the following is a drawback of the forced distribution method of performance appraisal? a. Ongoing use of forced rankings tends to destroy employee retention and commitment. b. It tends to offer equal compensation to all employees. c. Ongoing use of forced rankings tends to increase leniency, central tendency, and strictness errors. d. It is not useful for administrative decisions such as determining pay raises.

a. Ongoing use of forced rankings tends to destroy employee retention and commitment.

Which of the following is a difference between the traditional career perspective and the contemporary career perspective? a. Unlike the traditional perspective, career success in the contemporary perspective is measured in terms of intrinsic satisfaction. b. Unlike the traditional perspective, career success in the contemporary perspective is represented by tangible things such as title, money, power, and status. c. Unlike the traditional perspective, career paths in the contemporary perspective focus on upward moves to gain status and financial rewards. d. Unlike the traditional perspective, individuals with the contemporary career perspective rely on their employers to take charge of their careers.

a. Unlike the traditional perspective, career success in the contemporary perspective is measured in terms of intrinsic satisfaction.

Speelgoed Inc., a toy manufacturing company, has operations in many countries in Asia and Europe. The company has adopted many of the best practices from the local work cultures of various countries and incorporated them in all their offices. In the context of international orientations, Speelgoed Inc. most likely has a(n) _____ orientation. a. geocentric b. ethnocentric c. regiocentric d. polycentric

a. geocentric

Which of the following is a common behavioral sign of substance abuse? a. High absenteeism and poor job performance b. Low self-concept and helplessness c. Fatigue and slurred speech d. Emotional instability and depression

a. high absenteeism and poor job performance

Melanie, a U.S. national who works for an American company, has been promoted and assigned to the company's branch in Thailand. As the cost of living is significantly lower in Thailand than in the United States, her compensation and benefits will remain at par with other executives in Thailand. In the given scenario, Melanie's compensation is determined using the _____. a. host-country-based approach b. home-country-based approach c. global market approach d. traditional compensation approach

a. host-country-based approach

GoodFit Inc. is a clothing company with operations in various countries in South America and Asia. The management of the company appreciates the cultural differences between various countries and has tailored company policies to suit its local offices in different countries. In the context of international orientations, GoodFit Inc. most likely has a(n) _____ orientation. a. polycentric b. ethnocentric c. geocentric d. regiocentric

a. polycentric

Evan is scheduled to attend a leadership training program next week. However, Evan believes that he cannot improve his leadership skills through this training. In this scenario, Evan has low _____. a. self-efficacy b. conscientiousness c. cross-cultural competence d. displaceability

a. self-efficacy

The farm system in major league baseball, in which young players are trained and groomed through play in the minor leagues and those with superior results are chosen for advancement to the major league, is a classic model of _____. a. succession planning b. encapsulated development c. knowledge management d. reverse mentoring

a. succession planning

In the context of performance appraisals, in which of the following appraisal methods are managers most likely to make leniency and strictness errors? a. The graphic rating scale method b. The ranking method c. The comparative evaluation method d. The forced distribution method

a. the graphic rating scale method

Health care costs across the United States: a. totaled $5.4 billion in 2016. b. account for approximately 18 percent of gross domestic product (GDP). c. more than tripled from 2000 to 2016. d. account for approximately 3.6 percent of gross domestic product (GDP).

b. account for approximately 18 percent of gross domestic product (GDP).

Which of the following pathways is likely to help managers achieve success through managing talent? a. Maintaining tight control over employees' career paths because most employees do not know what they want or how to get there b. Establishing networking tools that encourage peer-to-peer learning c. Replacing workers rather than investing time and money in reducing skill gaps d. Establishing a strong ethnocentric culture and hiring employees who support and share similar cultural values

b. establishing networking tools that encourage peer-to-peer learning

Mellow Marketing, a global American marketing firm, believes in maintaining American work culture and practices in their offices all over the world. The company has the same dress code, code of conduct, and general office policies in all its offices as in the head office in the United States. In the context of international orientations, Mellow Marketing demonstrates a(n) _____ orientation. a. regiocentric b. ethnocentric c. geocentric d. polycentric

b. ethnocentric

A manufacturing company starts an incentive plan in which all employees on a work team would receive a monthly bonus if they exceeded the monthly productivity targets. The bonus would be paid for by the revenue generated from the additional units produced. In this scenario, the manufacturing company is implementing a(n) _____. a. employee stock ownership plan b. gainsharing plan c. straight commission system d. piece-rate system

b. gainsharing plan

Brian is a very productive worker. However, the other three aspects of his job—quality of work, punctuality, and teamwork—need improvement. Despite this, during performance appraisal, Brian's supervisor gave him a high rating on all aspects of job performance because his productivity was high. This scenario illustrates the _____. a. horns effect b. halo effect c. strictness error d. contrast error

b. halo effect

Pablo, a U.S. national, is the Vice President of Sales in a multinational enterprise in the United States. He is asked to relocate to Finland on a global assignment. As the cost of living in Finland is higher than it is in the United States, the company agrees to pay him the difference in addition to his regular compensation so that he can maintain the same standard of living as he has in the United States. In the given scenario, Pablo's compensation is determined using the _____. a. traditional compensation approach b. home-country-based approach c. global market approach d. host-country-based approach

b. home-country-based approach

Azure Inc., an information technology company, uses a quartile strategy and positions itself in the third quartile to develop its compensation strategy. It targets pay ranges so that 25 percent of other firms pay above it and the rest pay below it. In the context of compensation quartile strategies, Azure Inc. is most likely using the _____. a. match-the-market strategy b. lead-the-market strategy c. lag-the-market strategy d. below-the-market strategy

b. lead-the-market strategy

After a district school's annual _____ revealed potential safety vulnerabilities associated with dark and isolated parking lots around the campus, the school administrators decided to invest $20,000 to install "panic button" emergency stations and additional lighting in these areas. a. appraisal b. security audit c. encapsulated development program d. employee assistance program

b. security audit

Malcolm Knowles's classic work on adult learning suggests five principles for designing training for adults. One of the principles is that adults ____________________________________.

bring work-related experiences into the learning process

Jamal, the HR Director for a growing marketing firm, announces that the firm is planning to implement the integrated talent management approach in the future. Which of the following actions should the employees expect the firm to perform in the future? a. Treating the major phases of the employment life cycle as individual units and integrating them at the time of performance appraisals b. Merging with other organizations to acquire additional talent c. Connecting multiple processes such as performance management, training and development, and career management d. Downsizing to save costs and increase efficiency

c. Connecting multiple processes such as performance management, training and development, and career management

When Rasheed was on medical leave because of an illness, his manager shared private details of his illness with his coworkers without Rasheed's permission. In this scenario, Rasheed's manager violated the _____. a. Consolidated Omnibus Budget Reconciliation Act (COBRA) b. Fair Labor Standards Act (FLSA) c. Health Insurance Portability and Accountability Act (HIPAA) d. Family and Medical Leave Act (FMLA)

c. Health Insurance Portability and Accountability Act (HIPAA)

Kyung-soo, a manager, would like to increase the intrinsic motivation of her employees. Which of the following should she do to achieve her objective? a. Reward employees with spot bonuses b. Implement gainsharing plans c. Redesign jobs to give employees more autonomy d. Implement employee stock plans

c. Redesign jobs to give employees more autonomy

Maria is a graphic designer at an advertising firm. In the first two months of her tenure at the firm, she received thorough training in graphic designing and copywriting from a trained instructor. During the training process, she had to work on several mock projects. Besides performing her own tasks, Maria also performed the tasks of the firm's copywriters when their workload was high. In this scenario, Maria most likely received _____. a. external training b. remedial training c. cross-training d. informal training

c. cross-training

Syncadia Inc. believes in focusing on hiring the best talent rather than hoping to develop mediocre talent over time. It can be said that Syncadia's talent management strategy invests more in employee selection than in _____. a. employee compliance b. employee absenteeism c. employee training d. employee outsourcing

c. employee training

Which of the following statements is true of the changing nature of careers in the United States? a. Employees are spending more time working from office than from home. b. More employees are letting jobs define their lives. c. Employees are experiencing decreasing job security but more job opportunities. d. The average time an employee spends with one organization has increased.

c. employees are experiencing decreasing job security but more job opportunities

Free riding is a problem most likely to be associated with _____. a. piece-rate systems b. straight commission plans c. gainsharing plans d. spot bonuses

c. gainsharing plans

If Jennifer's employer offers her the grossed-up cash value of an insurance benefit that costs $300 in exchange for having the actual insurance, Jennifer should be paid _____. a. less than $300 b. nothing because employees cannot exchange indirect benefits for direct benefits c. more than $300 d. $300

c. more than $300

In addition to his salary, Roberto, the chief executive officer of a multinational company, has access to company cars for personal use. His membership at Golden Sands Country Club, one of the most exclusive country clubs in England, is paid for by his company. In the given scenario, the membership to the club and access to company cars are _____ that Roberto receives from his company. a. intrinsic rewards b. free riders c. perquisites d. remittances

c. perquisites

Georgy, an employee at a telecommunications company, is in Pay Grade 3 and earns $14.50 an hour. The pay range for Grade 3 is $7 to $13 an hour. Georgy, therefore, is paid above the pay range set for his job. In the given scenario, Georgy is a _____. a. yellow-circled employee b. white-circled employee c. red-circled employee d. green-circled employee

c. red-circled employee

When grading student papers, Professor Arthur uses a grading rubric that specifies performance standards for grammar, organization, references, and creativity. However, rather than grading student papers based on the rubric, he tends to grade a paper by comparing it to the previously read paper. Professor Arthur's grading is most likely subject to _____. a. the halo effect b. sampling error c. the contrast error d. the horns effect

c. the contrast error

Anecia is a nonexempt government employee who earns __________________ when she works overtime instead of the traditional overtime pay. Anecia likes the arrangement because it allows her to spend more time with her family.

comp hours

Organizations should _______________ prior to implementing training initiatives in order to help maximize the use of resources invested in the training program.

conduct needs assessments

__________________ is an organizational approach to effective safety management.

coordinating accident investigations

Some very large companies such as McDonald's have used _______________ to develop managers and other employees by delivering courses that are designed to address company-specific knowledge and skills and that can provide a competitive edge for firms.

corporate universities

In the context of pay increases, a(n) ______________________________ is a pay increment whereby every employee's pay is increased to compensate for inflation and rising prices and is usually tied to some general economic measure.

cost-of-living adjustment

During her performance appraisal, Jane received feedback from her peers, supervisors, subordinates, and customers. This type of feedback is called _____. a. upward feedback b. downward feedback c. 180-degree feedback d. 360-degree feedback

d. 360-degree feedback

Who among the following individuals received a spot bonus? a. Georgia, a financial analyst, who received $1,000 over and above her regular salary as a token of appreciation for her tenure in the company b. Marnie, who received an additional $1,000 because a person whom she referred was hired by her company c. Rumi, who received a higher paycheck than she did in the last month because of the sales commission she received on acquiring a new client d. Henry, a software engineer, who received a $500 gift certificate from his boss after he found a fix for a software bug that had been causing problems

d. Henry, a software engineer, who received a $500 gift certificate from his boss after he found a fix for a software bug that had been causing problems

An Occupational Safety and Health Administration (OSHA) inspector inspects the manufacturing unit of Telozed Inc. The inspector finds that the door handles of the toilets are faulty. Which of the following should ideally be the course of action in this situation? a. The inspector should categorize this violation as an other than serious violation. b. The inspector should categorize this violation as a de maximus violation. c. The inspector should report the incident and impose a fine of at least $2,000. d. The inspector should mention the condition to the employer but need not impose a fine.

d. The inspector should mention the condition to the employer but need not impose a fine.

Which of the following statements is true of repatriated employees? a. They enjoy a higher degree of flexibility and autonomy. b. They usually continue to receive special compensation packages even after their return from international assignments. c. They are likely to feel a net increase in their total income after returning from international assignments. d. They must readjust to closer reporting relationships with other corporate staff.

d. They must readjust to closer reporting relationships with other corporate staff.

Smith, the senior manager of a private investment firm, uses performance appraisals to make decisions related to promotions and pay increments. He further uses appraisals to terminate the employment of poor performers and to take disciplinary actions against those who violate the firm's policies. In this scenario, Smith focuses on the _____ of performance appraisals. a. mentoring uses b. strategic uses c. developmental uses d. administrative uses

d. administrative uses

The employees of Blinnk Telecom, a multinational telecommunications company, participate in a program for three days in which they perform many activities involving test instruments and exercises designed to diagnose individuals' development needs. During the process, the employees also engage in activities that include role-plays, group discussions, computer-based simulations, and tests and exercises representing situations that require the use of individual skills and behaviors. The given scenario best describes the concept of _____. a. dual-career ladders b. succession planning c. reverse mentoring d. assessment centers

d. assessment centers

Vinod works as a waiter at a restaurant in the state of Nebraska and is compensated based on a fixed hourly wage plus any tips he receives from customers. According to the Fair Labor Standards Act (FLSA), Vinod's minimum hourly wage: a. should be equivalent to the amount of money that someone working full-time should have to meet the basic costs of living in that state. b. should not be lower than the minimum wage earned by employees in any profession within that state. c. cannot be determined on the basis of federal pay laws as the minimum wage for tipped employees has not been set. d. can be less than the federal minimum wage as long as the tips he earns bring him up to the equivalent of the minimum wage.

d. can be less than the federal minimum wage as long as the tips he earns bring him up to the equivalent of the minimum wage.

Brigid is the representative of the labor union in a car manufacturing company in Norway. She is given a position on the company's board of directors. The given scenario exemplifies the concept of _____. a. repatriation b. employment at will c. distributive justice d. codetermination

d. codetermination

Carlie is a computer programmer who has developed carpal tunnel syndrome, which is a type of _____, because she has spent too many hours performing the repetitive action of typing. a. androgen insensitivity syndrome b. gastropathy c. circadian disorder d. cumulative trauma disorder

d. cumulative trauma disorder

LuChen, an employee at a textile company, is asked by her supervisor to attend a training session on the latest technology in production. She attends the session and learns new and effective methods of production that would reduce wastage. However, when she returns to work, she realizes that her company neither uses the latest technology nor has the funds to adopt it. The given scenario best illustrates _____. a. the glass ceiling b. job embeddedness c. disparate impact d. encapsulated development

d. encapsulated development

Equal employment opportunity (EEO) laws strongly urge employers to provide training regarding _____. a. teamwork b. social media and online marketing c. customer service d. harassment prevention and inclusion

d. harassment prevention and inclusion

Hilda, a German national, works for a multinational enterprise that has branches in the United States, Asia, and South America. Hilda is the HR manager and works at the headquarters of the company in Germany. In the context of the types of global employees, Hilda is a _____. a. host-country national b. third-country national c. parent-country national d. home-country national

d. home-country national

Lily is a new employee at a firm that develops content for school books. She receives training from her supervisor Farah. Whenever Farah teaches Lily something new, she gives Lily a practice exercise to assess her learning. Once Lily finishes the exercise, Farah reviews it and provides Lily with instant feedback. Additionally, Farah gives Lily a note of appreciation if her work is good. This prevents Lily from repeating mistakes and motivates her to perform her best. The instructional strategy that Farah uses in the given scenario is called _____. a. behavioral modeling b. trace conditioning c. job enlargement d. immediate confirmation

d. immediate confirmation

Lily is the HR manager of a cleaning services company. She is in the process of evaluating and updating pay rates for various jobs in the company. She is using a job evaluation method that involves determining job dimensions common to a group of jobs in the company and assigning values to each of them for each job. Some of the job dimensions include the level of education and experience required for the job. In the given scenario, Lily is using the _____. a. market price method b. job classification method c. ranking method d. point factor method

d. point factor method

After working for the Canadian branch of his company for the past five years, Alex, a French national, was promoted and reassigned to the company headquarters in France. This is an example of _____. a. employee churn b. rerecruiting c. reshoring d. repatriation

d. repatriation

A(n) _____ is a tangible indirect reward provided to employees for organizational membership. a. equity award b. merit raise c. lump-sum bonus d. retirement plan

d. retirement plan

Henry is an employee at an investment firm that offers cafeteria-style benefits to its employees. He wants to change some of his benefit choices and track his investment funds for his retirement plan. He does this by logging onto an online portal that includes links to his retirement funds and other benefit plans. In this scenario, Henry is most likely able to access all benefits-related information because of _____. a. haptic technology b. a smart card c. an access badge d. self-service

d. self-service

Which of the following factors is an objective measure of performance? a. A rating of employee attitude b. A customer's rating of an employee's approachability and responsiveness c. The score of an employee's ethical values d. The number of times an employee was absent or late to work in a given month

d. the number of times an employee was absent or late to work in a given month

Profit-sharing plans, employee stock ownership plans, and 401(k) plans are some popular _____________.

defined contribution plans

The first step in the succession planning process of an organization is ____________________.

defining key positions critical to the organization's strategy

An advantage of ________________________ is that they give employees an equity interest in their organization, which may motivate employees to be more productive and focused on organizational performance.

employee stock ownership plans

A developmental use of performance appraisals is __________________.

identifying employees' needs and potential

The perceived value of __________ can differ among employees, making the development and management of total rewards much more complex.

intangible rewards

______________ is the art of creating value by using intellectual capital.

knowledge management

In the United States, employee salaries are increasingly based on __________________ rather than internal job evaluation methods such as the point factor method.

market pricing

The Fair Labor Standards Act (FLSA) provisions focus on ___________.

minimum wage

In addition to direct costs associated with workplace accidents, such as workers' compensation premiums, employers experience immeasurable costs such as ____________________.

negative publicity and damaged reputation

In the context of individual incentives, time and motion studies are particularly important and informative when creating effective

piece-rate systems

Common problems associated with ____________________ include negative employee reactions such as feelings of threat and perceptions of unfairness.

the appraisal process

A report by Catalyst in April 2015 found that while many women occupy middle-management positions, only 23 Fortune 500 companies have female CEOs. Catalyst's research findings are most likely consistent with the notion of _______________.

the glass ceiling

One of the ways to ensure that training will be a good use of company time and resources is to establish a list of ______________; this list can be established by a gap analysis, which indicates the distance between where an organization is with its employee capabilities and where it needs to be.

training objectives

_____________ is a Level 1 workplace violence warning sign.

verbal abuse

Although employees tend not to report rude behavior and comments made by their coworkers, these forms of _______________ can escalate to more severe behaviors or can be warning signs of a potentially violent individual.

workplace incivility