Mgmt 365 Final (8,10,12,13)

Which of the following statements about employee turnover is true?

A wrongful discharge suit typically attempts to establish that the discharge either violated an implied contract or covenant or violated public policy.

_____ theory suggests that monitoring would be less costly and more effective if performed by employees.

Agency

Which of the following is the last step in an alternative dispute resolution?

Arbitration

Which of the following plans combines the advantages of defined benefit plans and defined contribution plans?

Cash balance plans

Which of the following is the first step in an effective performance management process?

Define performance outcomes for company division and department

Which of the following purposes does the performance management system serve when it seeks to improve an employee's performance?

Developmental

Which of the following is an input factor to be considered while analyzing poor performance?

Does the employee recognize what he or she is supposed to do?

_____ survey research allows the company to monitor trends over time and thus prevent problems in the area of voluntary turnover before they happen.

Employee

Which of the following is an advantage of flexible benefit plans?

Employees gain a greater awareness and appreciation of what the employer provides.

Which of the following is a determinant of procedural justice?

Ethicality

Which of the following scenarios exemplifies eligibility for unemployment benefits?

Haseen was wrongfully discharged after two years of work.

If an employee is not treated with empathy and consideration when bad news is conveyed to him or her, which of the following does he or she perceive to have not received from the organization?

Interactional justice

Which of the following is true of a cash balance plan?

It earns interest according to a predetermined rate.

Which of the following is true of organizations that have adopted a growth business strategy?

Long-term time orientation

_____ is the stage of alternative dispute resolution where two people in conflict attempt to arrive at a settlement together, without the involvement of other parties.

Open door policy

Which of the following is characteristic of profit-sharing programs?

Payments do not become part of base pay in such programs.

In an alternative dispute resolution program, at what stage does a panel composed of representatives from the organization that are at the same level of those people in the dispute hear the case and attempt to help the parties arrive at a settlement?

Peer review

Which of the following is true about mobility across employers?

Penalties for mobility may require modification when more mobility is necessary.

_____ refers to the process of providing employees information regarding their performance effectiveness.

Performance feedback

_____ is a compensation plan in which payments are based on a measure of organization performance and do not become part of the employees' base salary.

Profit sharing

Which of the following is a defined contribution pension plan?

Profit sharing plan

Jones is an employee with low ability and low motivation. As his boss, Rick tried to help Jones improve his skills through training and counselling. Despite this, Jones's performance continues to be low. Which of the following is an appropriate action that Rick should consider with respect to Jones?

Rick should withhold pay increases.

Which of the following is a determinant of interactional justice?

Social sensitivity

_____ is the extent to which a performance measure tells employees what is expected of them and how they can meet these expectations.

Specificity

Which of the following rater errors occurs when a rater gives low ratings to all employees regardless of their performance?

Strictness

Which of the following is an example of an upward feedback?

Subordinates evaluating their manager's behavior or skills

Which of the following is one of the reasons for the growth of benefits as part of total compensation?

Tax treatment of benefits programs is favorable for employees.

Which of the following stages in a typical progressive discipline program should be carried out prior to terminating an employee?

Temporary suspension

Under the Consolidated Omnibus Budget Reconciliation Act (COBRA), in which of the following cases is the employer exempted from extending health insurance coverage at group rates for up to 36 months?

Termination due to gross misconduct

Which of the following approaches to performance management usually has a low reliability outcome that can be improved by specific definitions of attributes?

The attribute approach

Which of the following approaches to performance management has high specificity and high validity results, and minimizes contamination and deficiency?

The behavioral approach

Which of the following is a possible factor for the rise of agency costs?

The stockholders are unaware of the degree to which the agents are pursuing the principal's goals.

Which of the following is a major objective of the unemployment insurance program?

To help unemployed workers find new jobs

_____ is the extent to which a performance measure assesses all the relevant aspects of performance.

Validity

According to a merit increase grid, one of the factors that determines the size and frequency of pay increases is _____.

an individual's compa-ratio

Payout is done on a(n) _____ basis in merit pay programs.

annual

Payments are made as _____ in gain sharing.

bonuses

Organizations that represent large groups of employees:

can purchase insurance at a lower rate because of economies of scale.

The _____ approach to performance management requires the rater to equate an individual's performance with that of others.

comparative

In terms of sick leave, the replacement rate is the ratio of:

disability payments to normal salary.

Gainsharing plans lay strong emphasis on taking advantage of _____ to improve the production process.

employee know-how

In a Social Security retirement plan, the earnings test:

has a greater impact on the incentive to work part time.

Representativeness as a determinant of procedural justice ensures that the procedure is:

inclusive of the concerns of all stakeholders.

According to agency theory, the goal of owners is to encourage the agents to act in the best interests of the owners. This means:

less emphasis on noncontingent pay.

When a frustrated employee engages in whistle-blowing, it typically involves:

making a grievance public by taking it to the government.

Customer evaluations serve a strategic goal by integrating _____ strategies with human resource activities and policies.

marketing

During the _____ stage, a neutral third party from outside the organization hears the case and, via a nonbinding process, tries to help the disputants arrive at a settlement.

mediation

Relying exclusively on _____ may result in high levels of work motivation but unacceptable levels of individualistic and competitive behavior.

merit pay

An employee is perpetually dissatisfied despite organizational interventions. The reason for dissatisfaction is likely to be _____.

negative affectivity

Equity changes are the payment method most suitable for _____ programs.

ownership

Gainsharing involves the use of _____ performance measures.

plant-level

One of the major objectives of the unemployment insurance program is to:

preserve investments in worker skills during short-term layoffs.

Of the following pay programs, the weakest link between employees' performance and earnings is found in _____ plans.

profit-sharing

Fundamental characteristics of the _____ approach to performance management include a customer orientation, a prevention approach to errors, and continuous improvement.

quality

A manager's role in an effective performance feedback process is to:

recognize effective employee performance and not only performance problems.

As part of the Employee Retirement Income Security Act (ERISA), a summary plan description (SPD) is a(n) _____.

reporting requirement

Qualified plans must meet so-called nondiscrimination rules so that:

tax benefits of such plans should not disproportionately aid the wealthy.

Individual incentive plans are relatively rare because:

they are often inconsistent with the goals of proactive problem solving.

When a wrongful discharge suit attempts to establish that an employer acted unfairly by terminating an employee, it is trying to establish that the termination is a(n) _____.

violation of an implied covenant

John is terminated from employment by Volin Inc. when he refuses to be a part of an unethical transaction. Consequently, John can charge Volin Inc. with a wrongful discharge lawsuit on the grounds of _____.

violation of public policy