mgmt 365 test 2- ferguson

_____ show the types of information used within a business function and the association among the different types of information.

Data-entity relationship diagrams

According to the agency theory, who are the principals?

Owners

Which of the following facets of satisfaction is measured by the Job Descriptive Index (JDI)?

Promotions

Which of the following is a major category of workers' compensation?

Rehabilitative services

Which of the following steps in progressive discipline involves the right to go to arbitration?

Termination

Which of the following is the most important aspect of work in terms of generating satisfaction?

The degree to which work is meaningfully related to core values of the worker

_____ outcomes are used to measure the acquisition of knowledge.

cognitive

Adding challenges or new responsibilities to an employee's current job is referred to as job

enlargement.

In incentive pay systems, performance measures are of the

individual.

In merit pay programs, an individual's compa-ratio represents his or her

position in the pay range.

Correctability is the determinant that requires procedures to be

setup with built-in safeguards to allow appeals for mistakes or bad decisions.

With respect to employee termination, a(n) _____ suit typically attempts to establish that the termination either violated an implied covenant or violated public policy.

wrongful discharge

In _____, employees' behaviors or skills are evaluated not only by subordinates but also by themselves and their peers, customers, and bosses.

360-degree feedback systems

In an alternative dispute resolution program (ADR), the concerned employee and supervisor have finished the peer review stage and have not reached a settlement. Which of the following is most likely the next stage in the ADR process?

A neutral third party from outside the organization will hear the case via a nonbinding process.

_____ outcomes can be used to evaluate satisfaction with training.

Affective

Which of the following is an exercise, used in assessment centers, where employees answer questions about their work, personal experiences, and skill strengths and weaknesses?

An interview

Which of the following is true of defined contribution plans?

At retirement age, an employee is entitled to contributions plus the investment returns.

Which of the following factors relates to a knowledge of skill strengths and weaknesses?

Awareness of training needs

Which performance management technique initially involves the identification of a large number of critical incidents, followed by the classification of these incidents into performance dimensions, and finally ranking these incidents into levels of performance?

Behaviorally anchored rating scale

Which of the following is true of the learning outcomes of different training methods?

Blended learning can be an effective training method for geographically dispersed trainees.

Which HR strategy begins by identifying the major business needs and issues, considers how people fit in and what people outcomes are necessary, and builds HR systems focused on meeting those needs?

Business-driven

In which of the following retirement plans does the employer set up an individual account for each employee and the employer alone contributes a percentage of the employee's salary?

Cash balance plan

Which of the following statements is true about the functions of a coach?

Coaching involves helping employees find experts who can assist them with their concerns.

_____ are problem-solving systems, which usually include a "what if" feature that allows users to see how outcomes change when assumptions or data change.

Decision support systems

Which of the following scenarios does not qualify as an event that requires the employer to allow the extension of health insurance coverage at group rates for up to 36 months under the Consolidated Omnibus Budget Reconciliation Act (COBRA)?

Deng lost his job due to an unethical act.

Which of the following factors corresponds to the consequences to be considered while analyzing poor performance?

Do work group or team norms encourage employees not to meet performance standards?

Which of the following increased the fiduciary responsibilities of pension plan trustees and established vesting rights and portability provisions?

Employee Retirement Income Security Act

Which of the following programs is dependent on the right balance between collecting information regarding employees' health and their right to privacy?

Employee assistance programs

Which of the following is a characteristic of preferred provider organizations (PPOs)?

Employers may give incentives for employees to choose a participating physician.

_____ interviews with departing workers can be a valuable tool for uncovering systematic concerns that are driving retention problems.

Exit

_____ perception is the perceived link between effort and performance.

Expectancy

________ specifically impose higher taxes on employers with high rates of unemployment or workers? compensation claims.

Experience ratings

Which of the following provides 12 weeks of unpaid absence from work after childbirth or adoption if the organization has at least 50 employees living within a 75-mile radius?

Family and Medical Leave Act

Which of the following provides 12 weeks of unpaid absence from work to care for a seriously ill child, spouse, or parent if the organization has at least 50 employees living within a 75-mile radius?

Family and Medical Leave Act

_____ permit pretax contributions to an employee account that can be drawn on to pay for uncovered health care expenses (such as deductibles or copayments).

Flexible spending accounts

_____ involves development programs, courses, and events that are developed and organized by the company.

Formal training

_____ is the process in which employees develop short- and long-term development objectives.

Goal setting

Teknikal Inc. decides to implement a new performance management system. It consists of a list of five traits used to evaluate all the employees. The manager considers one employee at a time and, on a continuum with different points, circles the number that signifies how much of a particular trait the individual has. Which type of performance management system is Teknikal Inc. using?

Graphic rating scale

Which of the following media is least used by organizations to communicate benefit plans?

Group employee benefits communications with the benefits vendor

Which of the following is true of employee health care organizations?

Health maintenance organizations focus on preventive care

Which of the following pay strategy dimensions best fits with a business strategy of growth?

High risk sharing

Which of the following is an employee's responsibility during goal setting in a career management process?

Identifying the method to determine goal progress

Which of the following is the first step in the process of developing a succession plan?

Identifying the positions that are included in the plan

Which of the following strategic initiatives ensures that employees understand their roles and decision-making authority?

Improving customer service

Which of the following corresponds to the stage of identifying the process during reengineering?

Including employees and customers as team members

Which of the following components is a perceived link between behavior and pay?

Instrumentality

Which of the following is true of cost-benefit analysis?

It compares the expense of completing a task with and without an automated system.

Which of the following is true of transaction processing?

It involves computations used to review HR decisions and practices.

Which of the following is true of voluntary turnover?

It involves employees an organization would like to retain.

Which of the following is true of an action plan for training?

It is a written document that ensures training transfers to the job.

Which of the following is true of informal learning?

It is motivated by a personal intent to develop.

Which of the following best describes the marginal tax rate?

It is the percentage of additional earnings that goes to taxes.

Which of the following statements about training is correct?

It makes very little use of employees' work experiences.

Which of the following is true of development?

It prepares employees for different positions and jobs that do not exist yet.

_____ are the relationships, problems, demands, tasks, and other features that employees face in their jobs.

Job experiences

_____ is the degree to which people identify themselves with their jobs.

Job involvement

Which of the following supervisors will likely be most appreciated by employees?

Kendrick, who is an expert in the industry

Which of the following is likely to discourage peer monitoring?

Lack of monetary incentives

Which of the following types of benefits involves the highest of costs?

Medical and other insurance

_____ is an interpersonal relationship that is used to develop employees.

Mentoring

Which of the following is true of mentoring?

Mentoring relationships can develop as part of a planned company effort.

In which performance technique are managers given three statements of performance per dimension and asked to indicate whether an employee's performance is above (+), at (0), or below (−) the statements?

Mixed-standard scale

Which of the following is the largest single component of the elderly's overall retirement income?

Old-age insurance

Which type of analysis is usually conducted first when performing a needs assessment in a training process?

Organizational analysis

Which of the following is a unique aspect of benefits?

Organizations so typically offer them that they have become institutionalized.

Which of the following is true about outsourcing?

Outsourcing partners are specialists who leverage expertise across companies.

Which of the following programs uses the returns from the company stock as a performance measure?

Ownership

Which of the following is a good candidate for job enrichment?

Packing cans of sardines

Which of the following is true of peers as the source of performance information?

Peers have expert knowledge of job requirements and often have the most opportunity to observe an employee in day-to-day activities.

Which type of retiree benefits plan is excluded from the Financial Accounting Statement 106 rule that states benefits should not be provided on a pay-as-you-go basis?

Pension

Socks and Such Co. is about to declare bankruptcy. According to the _____, the company will still have to pay basic retirement benefits

Pension Benefit Guaranty Corporation

Socks and Such Co. is about to declare bankruptcy. According to the _____, the company will still have to pay basic retirement benefits.

Pension Benefit Guaranty Corporation

Hunter does not like how his company is investing the pension funds. The _____ requires his employer to offer him the opportunity choose other investment options.

Pension Protection Act of 2006

The _____ requires defined contribution plans holding publicly traded securities to provide employees with at least three investment options other than employer securities.

Pension Protection Act of 2006

Which of the following is the first step in the Productivity Measurement and Evaluation System (ProMES)?

People in the organization identify the set of activities or objectives the organization expects to accomplish.

Which of the following tests is used to determine if employees can get along with others and their tolerance for ambiguity?

Personality test

Which of the following statistical process quality control techniques help identify the redundancies in procedures that increase manufacturing or service time?

Process-flow analyses

_____ are advancements into positions with greater challenges, more responsibility, and more authority than in the previous job.

Promotions

Every Friday the employees at Lakeside Industries receive a question on their smartphones, seeking input on a key issue in the workplace. Which of the following describes this process?

Pulse survey

When high performance is not followed by a monetary reward, future high performance is less likely according to

Reinforcement theory.

Which of the following forms of compensation makes up the bulk of executive compensation?

Restricted stock

Donte has been working as a project associate at a consulting firm for eight months since graduating from college. He was recently paired with Eleanor, a project director with 20 years of experience, to help her incorporate social media into community outreach strategies. Which of the following best describes Donte's new role?

Reverse mentoring

_____ systems provide employees with an equitable return for their investment of skills and effort.

Reward

John, a project associate, was updated regarding changes to the client's requirements. He was then asked to pretend to be the manager and hold a 45-minute session with someone who acted as the client. Which of the following assessment exercises was used in this scenario?

Role-play

Which of the following is the best example of a sabbatical?

Sasha takes time off work to complete writing her book and do some traveling.

Which of the following stages involves identifying an increasing immigrant population in a basic HR strategy process?

Scanning the external environment

_____ plans permit employees to defer compensation on a pretax basis.

Section 401(k)

The _____ requires companies to report compensation levels for the five highest paid executives and the company's performance relative to that of competitors over a five-year period.

Securities and Exchange Commission

The _____ identifies employees' preferences for working in different types of environments.

Self-Directed Search

Which of the following steps in the career management process involves psychological tests such as the Myers-Briggs Type Indicator and the Strong Interest Inventory?

Self-assessment

Which type of training will increase an employee's ability to make his or her own decisions?

Skills

Each employee at Lopez Integrated Solutions has a profile on the company's intranet that includes contact details and information about recent projects. Beth is proud that people viewing her profile can see a row of trophy icons she has received from colleagues for her work over the past year. Which of the following is the likely source of Beth's profile trophies?

Social performance management

Which of the following is most likely to be the cause of a glass ceiling in a company?

Stereotypes

_____ is the extent to which a performance management system elicits job performance that is aligned with an organization's goals and culture.

Strategic congruence

_____ is the process of identifying and tracking high-potential employees.

Succession planning

Which of the following is a system factor?

Supervision in the employee's organization

Which of the following assessments is based on Carl Jung's personality type theory?

The Myers-Briggs Type Indicator

Which of the following tests can be used to determine the personality type that best suits an employee out of the 16 personality types available?

The Myers-Briggs Type Indicator

Which of the following affects the amount of income that will be available to an employee upon retirement in defined contribution plans?

The age at which investments are made

Which of the following is true about pay for time not worked?

The amount of sick leave is often based on length of service.

Which of the following approaches to performance management has high acceptability, usually low validity, and very low specificity and yields low strategic congruence results that require the manager to make the link?

The attribute approach

Which of the following is true of the Consolidated Omnibus Budget Reconciliation Act (COBRA)?

The beneficiaries of employees who still have their health insurance have access to the same services.

Which of the following approaches to performance management has high validity results but has very low specificity if ratings are done carefully?

The comparative approach

Which of the following is true of the cost to the employer for workers' compensation?

The compensation mostly covers minor injuries such as sprains and strains, rather than dramatic injuries.

Malik works at Track Corp. He is responsible for conducting cost-benefit analyses of different functions at Track. If Malik's current task is to conduct a utility analysis, which of the following factors is he likely to assess through it?

The impact of positive employee attitudes

Which of the following is true about the quality approach to performance measurement?

The quality approach adopts a systems-oriented focus.

Which of the following is a customer satisfaction measure of the training function?

The quality of introduction programs

Which of the following theories emphasizes the importance of a person's actual experience of a reward?

The reinforcement theory

Which of the following theories is based on E. L. Thorndike's Law of Effect?

The reinforcement theory

After implementing a performance bonus program for its hourly employees on the sales floor, the Arbor Goods chain recorded a substantial decrease in turnover for this employee group. This situation at the large retailer reflects which of the following?

The sorting effect

Renée, the head of operations at a large MNC, prefers outcome-oriented contracts to behavior-oriented contracts. Which of the following is likely to be a reason for this preference?

The tasks she oversees have more measurable outcomes.

Which of the following is true about outcome-oriented contracts?

They are typically a major component of executive compensation.

Which of the following is true regarding behavioral approaches to performance measurement?

They link the company's strategy to the specific behavior necessary to implement that strategy.

An employee is given a formal written warning for an offense he has committed. Despite this, he proceeds to commit another offense. Which of the following is the most likely organizational response if the organization has adopted a progressive discipline program?

Threat of temporary suspension

Which of the following stages in the training design process involves self-management strategies and peer and manager support?

Transfer of training

_____ is on-the-job use of knowledge, skills, and behaviors learned in training.

Transfer of training

Elena, a CEO, decides to develop strategies that focus on creating long-term capability and adaptability for her firm. She introduces specific tasks for better knowledge management and cultural change. Which of the following categories of HRM activities is Elena focusing on through these tasks?

Transformational

Which of the following is an example of using performance management to fulfill an administrative purpose?

Use performance appraisal to make decisions such as pay raises, promotions, retention-termination, layoffs, and recognition of individual performance.

Carmen, a manager who fails to meet her responsibilities, asks one of her subordinates, Zeke, to cover up for her. Zeke, an efficient employee, refuses to do something that is unethical. As a result, Carmen fires Zeke. Which of the following suits can Zeke file against the company due to the nature of his termination?

Violation of public policy suit

Which of the following is true about presentation methods used in training?

Webcasting involves instructions provided online through live broadcasts.

Reena works in the HR department at Hedges Inc., and she is responsible for the transactional activities of HRM. Her primary task involves resolving employee queries that are addressed to her through email or telephone. Reena is likely to be

a part of the service center.

Financial Accounting Statement 106 requires that any benefits provided after retirement be paid on a(n) _____ basis.

accrual

Pat is an expert trainer and has planned an outside assignment for his trainees. He has asked them to create a marketing strategy for a new degree program at a college. As a team, they have to decide on a budget, draw or write a catchy graphic or phrase, create a flyer, and present their plan to the board of directors. Pat has his trainees engaged in

action learning.

Dimitri is going to use performance evaluations this year to award pay raises and promote employees. He is using performance management for a(n)

administrative purpose.

When completing talent inventories for current employees, HR is interested in knowing more about their current employees, so if the time arrives they can replace the individual who not only meets the job specification, but also has the same traits as the previous employee. This is known as the ________ approach to performance management.

attribute

The _____ involves a review of customer satisfaction and key indicators related to an HRM functional area to determine HRM effectiveness.

audit approach

Knowing the company's strategic plan and understanding the company's financial capabilities is part of the _____ competence required by HR professionals.

business

A _____ consists of functional specialists in the traditional areas of HRM such as recruitment and selection.

center of expertise

A _____ rater error is one in which a rater gives middle or average ratings to all employees despite their performance.

central tendency

At the highest level of child care provision, firms provide employees with

child care at or near their worksites.

Trey is a high-performing employee. Alex, his supervisor, is biased against Trey. After repeated mistreatment, he fires Trey. As an African American, Trey can charge a wrongful discharge suit filed as a

civil rights infringement.

Safety rules and electrical principles are measured using _____ outcomes.

cognitive

A chief human resource officer (CHRO) is said to be playing the role of a _____ when he or she is counseling or coaching team members.

confidante

Javier, the HR head of a large multinational company, is responsible for reengineering the HRM process. If he is currently in the stage of understanding the process, he is likely to be involved in the task of

considering if employees can be given more autonomy.

Despite the fact that Priya performs really well in her workplace, she ends up getting only an average performance rating because her peers perform even better. This is an example of

contrast.

Presentation methods are most effective for

conveying new facts and different philosophies.

A role of the chief human resource officer (CHRO) that focuses on resolving interpersonal or political conflicts among team members is that of a

counselor.

Marc has identified the length of the training, the outcomes, what activities will be used, and how many can attend. He is in the ________ stage.

creating a learning environment

Isaac has decided to switch companies. Because his current and future employer both have _____, he can take his benefits and transfer them when he starts with the new company.

defined contribution plans

The acquisition of knowledge, skills, and behaviors that improve an employee's ability to meet changes in job requirements and in client and customer demands is called

development.

Repurposing is

directly translating an instructor-led, face-to-face training program online.

Alternative dispute resolution is a method of resolving disputes that

does not rely on the legal system.

Celebrating cultural traditions and festivals is a part of the _____ component of an effective diversity program.

employee support

An individual is likely to file a retaliation suit against his previous organization if his supervisor

engaged in undesirable treatment short of terminating him.

A disadvantage of distance learning is the high travel costs incurred during training.

false

The first step in choosing a training method is to consider the extent to which the method facilitates learning and transfer of training.

false

The last stage in the training design process is ensuring the transfer of training.

false

Organizations that introduce _____ systems where low performers are systematically identified and, where necessary, eliminated from payrolls often experience quick improvement gains.

forced distributions rating

A(n) _____ program is based on group or plant performance that does not become part of the employee's base salary.

gainsharing

Peter has been working at Tempest Corp. for a year. His performance during the first few months at his job was very good, and he developed a very good impression with his employers. As a consequence, despite his poor performances, Peter has been receiving good performance ratings due to his overall good image. This is an example of

halo

_____ rating error occurs when a rater gives an employee high ratings on all aspects of performance because of the rater's overall positive impression of the employee.

halo

Financial Accounting Statement (FAS) 106, issued by the Financial Accounting Standards Board, states that

health care benefits provided after retirement should not be funded on a pay-as-you-go basis.

Yessenia seems to be angry at her coworkers most of the time, she appears guilty when projects are not complete, and displays a fear of failure. She is most likely experiencing

high negative affectivity.

Jarod does not like the way Daya dresses or speaks up in meetings. He therefore gives her low ratings on all areas of the performance review. Which error describes his behavior?

horns

Establishing a mentoring process is part of the _____ component of an effective managing diversity program.

identifying and developing talent

Victor, a VP of HR, is in the process of building a new HR strategy to improve employee relations. If he is currently involved in the task of examining a potential leadership vacuum and lack of diversity, he is likely to be in the stage of

identifying people issues.

Examining the need to develop new technologies is part of

identifying strategic business issues.

In the basic process of building an HR strategy, examining if the company is expanding internationally is a part of

identifying strategic business issues.

The first step toward customer orientation is

identifying the customers.

A(n) _____ is a simulation of the administrative tasks of a manager's job.

in-basket

In a(n) _____ plan, performance is usually measured as physical output and the payment is not rolled into the base pay.

individual incentive

According to a merit increase grid, one of the factors that determine the size and frequency of pay increases is the

individual's performance rating.

According to expectancy theory, motivation is hypothesized to be a function of

instrumentality.

Explanation, consideration, social sensitivity, and empathy are key determinants of

interactional justice.

Behavior modeling training is best for improving _____ skills.

interpersonal

Steven wants his employees to learn all the jobs in his unit, so that if someone were to leave the company, the knowledge base is not lost. Steven is practicing

job rotation.

As the chief human resource officer (CHRO), you are working with your team to develop, design, and deliver training, advising, and counseling. You are serving in the role of

leader.

Ming is a supervisor at Bearstream Corp. In a bid to boost the morale of her subordinates, she gives higher performance ratings to all her subordinates regardless of their performance. This performance rating error is an example of

leniency.

Diagnosing problems and evaluating results are part of the _____ competence required by HR professionals.

management of change processes

For feedback to be effective, the

manager should ask the employee to rate his or her performance before the session.

A(n) _____ is an experienced, productive senior employee who helps develop a less experienced employee.

mentor

A ________ combines an employee's performance rating with the employee's position in a pay range to determine the size and frequency of his or her pay increases.

merit increase grid

In _____ programs, annual compensation increases are usually linked to performance appraisal ratings.

merit pay

Cyndi has begun to work on a development planning system. She has planned activities that will focus on

motivating employees based on their developmental needs.

In an alternative dispute resolution method, the stage during which the two people involved in the conflict attempt to arrive at a settlement without any third parties involved is known as

open-door policy.

The degree to which an employee identifies with an organization and is willing to put forth effort on its behalf is called

organizational commitment.

The _____ method requires managers to compare every employee with every other employee in a work group, giving an employee a score of 1 every time he or she is considered the higher performer.

paired comparison

During the _____ stage of alternative dispute resolution, a panel composed of representatives from the organization that are at the same level as those people in the dispute hears the case and attempts to help the parties arrive at a settlement.

peer review

Annabelle is a law enforcement officer whose job often entails patrolling a neighborhood that is far from the sheriff's office. As a consequence, the sheriff rarely witnesses her work. Which of the following rater options would offer the sheriff a clear picture of Annabelle's performance as a police officer?

peers

_____ analysis involves identifying who needs training and determining employees' readiness for training.

person

Group incentives tend to measure performance in terms of

physical output.

An employee who engages in absenteeism is displaying job dissatisfaction through

physical withdrawal.

A typical 360-degree feedback system

places time demands on the raters to complete the evaluations.

Dave is a new manager and wants his employees to provide input for the team, discuss each individual's performance in relation to the goals, and freely approach him when they feel he is wrong. Dave believes in

procedural justice.

Up-to-date knowledge on new selection techniques, performance appraisal methods, training programs, and incentive plans is part of the _____ competence required by HR professionals.

professional-technical knowledge

Relying too heavily on _____ plans may increase cooperation and concern for the welfare of the entire plant or organization, but it may reduce individual work motivation to unacceptable levels.

profit sharing and gainsharing

A company communicates performance evaluation to its employees during the _____ step in the career management process

reality check

A company communicates performance evaluation to its employees during the _____ step in the career management process.

reality check

The _____ approach assumes that subjectivity can be eliminated from the measurement process and that outcomes are the closest indicators of one's contribution to organizational effectiveness.

results

Outcome fairness is judged based on

results relative to those of others.

Elianna wants to use behavior modeling in her training session. She has found a DVD to show, and has created questions to use as follow-up. She should also consider ________ to be sure the trainees have grasped the concept.

role-playing

Incorporating field generalists, centers for expertise, and service centers into the HRM organization structure contributes to improved service delivery through

specialization.

After working for a year as a business analyst, Javier quits his job and becomes an image consultant. He works for five years and invests his savings by owning a share in a café. Within two years of owning a share in the café and acquiring knowledge, he becomes a fulltime restaurateur. Javier's career path is an example of the _____ career pattern.

spiral

Career patterns involving movement across specializations or disciplines are called _____ career patterns.

spiral

A _____ plan gives employees the opportunity to buy the company's shares at a previously fixed price.

stock option

Katelyn has been asked by her supervisor to complete a project using the latest technology just acquired from the company. Typically, Katelyn analyzes data and works alone. This new project would be considered a

stretch assignment.

Rahm is a sales manager at Terra Corp. He is known to be a taskmaster and repeatedly gives lower ratings to all his employees regardless of their performance. This performance rating error is an example of

strictness

While determining the return on investment of a training process, a company's total savings is calculated by

subtracting training costs from benefits.

The two primary sets of people in an organization who affect an individual's job satisfaction are

supervisors and co-workers.

A measure that results in drastically different ratings over time lacks _____ reliability.

test-retest

Survey information on competitors' benefit packages and information on benefit costs are available from

the Bureau of Labor Statistics (BLS).

Performance appraisal is the process

through which an organization gets information on how well an employee is doing his or her job.

Your HR degree program prepared you for traditional activities, with moderate strategic value. You most likely learned how to be successful at

training.

The movement of an employee to a different job assignment in a different area of the company is known as a(n)

transfer.

Technology has freed HR managers from day-to-day activities to focus more on _____ activities.

transformational

The Pregnancy Discrimination Act of 1978 requires employers to

treat pregnancy as they would any other disability if they do offer disability plans.

Opportunity to perform is influenced by both the work environment and trainee motivation.

true

According to the expectancy theory, motivation is hypothesized to be a function of

valence perception.

In the 1978 Manhart ruling, the Supreme Court declared it illegal for employers to require

women to contribute more than men to a defined benefit plan.

While evaluating training programs, acquisition of knowledge is measured using

work samples