Mgmt 371 Exam 1 Iowa State

When employees consider efficacy levels for a given task, they first consider their vicarious experiences. Correct! past accomplishments. instrumentality. extrinsic motivators. current projects.

past accomplishments.

The following are all examples of Group mechanisms EXCEPT: Team processes Leadership styles Leadership negotiation Correct! Culture

Correct! Culture

Which of the following takes the theories and principles studied in OB and explores the "nuts and bolts" applications of those principles in organizations? strategic management Correct! Human resource management Operations management financial management

Correct! Human resource management

Which of the following is an Individual outcome? Correct! Job Performance Ability Motivation Stress

Correct! Job Performance

The following are all examples of psychological withdrawal behaviors EXCEPT: Socializing Correct! Missing meetings Cyberloafing Moonlighting

Correct! Missing meetings

Which of the following is an example of a strain? Sylvia leaves her waitressing shift early many days in a row as a result of low customer turnout. Vandaya works a second job to save up money for college. Dario clocks in late to his retail sales job after a night of partying. Ahmed sits alone on his lunch hour and reads a book. Correct! Amrita develops insomnia while trying meet the deadline to sequencing a new gene.

Amrita develops insomnia while trying meet the deadline to sequencing a new gene.

The following are all examples of counterproductive behaviors EXCEPT: Theft Correct! Complaining Substance abuse Harassment

Complaining

Which of the following is NOT an Individual mechanism? Correct! Ability Learning Stress Motivation

Correct! Ability

Which of the following is NOT a group mechanism? Communication Correct! Cultural values Leadership style Diversity

Correct! Cultural values

Which of the following is NOT a group mechanism? Leadership styles Team processes Correct! Cultural values Leadership negotiation

Correct! Cultural values

A candidate is reading a job posting for an accountant's position at a local office. The advertisement mentions preparing, examining, and analyzing accounting records for accuracy and completeness as job responsibilities for the position. This job description refers to: Correct! Task performance Job analysis Job performance Citizenship behaviors

Correct! Task performance

Kwame designs and delivers public outreach programs for Hydro Sun Electric. He seems to never take a break, he always talks about work, and he often reaches the end of the day wishing he could do more and not realizing how late it has gotten. Kwame's behavior demonstrates the concept of Correct! Engagement. Vicariousness. Valence. Equity. Feedback.

Engagement

Which of the following offers the best definition of "job performance?" Degree to which employee activities accomplish organizational goals Evaluation of employee behaviors while at work Employee enactment of job activities outlined in the job description The sum total of employees' task and citizenship activities

Evaluation of employee behaviors while at work

Research shows that employees with low job satisfaction experience strong positive feelings when they think about their duties or take part in their task activities. True Correct! False

False

The two primary outcomes of interest to OB researchers, employees, and managers are job performance and job satisfaction. True Correct! False

False

As a manager, you have been alarmed by the fact that a number of employees on your team have recently left the company for other job opportunities. You offer competitive wages and benefits to your employees, and a recent company survey suggests that employees feel adequately compensated and rewarded. Yet, you cannot seem to keep people in your organization. What is likely the best opportunity for resolving this issue? Impose restriction to ensure that employees engage in fewer withdrawal behaviors. Offer rewards to employees for staying at the organization. Restructure teams within the organization to be more interdependent. Correct! Hold company-wide events that include employees' families.

Hold company-wide events that include employees' families.

_______ is a positive emotional state resulting from the appraisal of one's job or job experiences. Correct! Job satisfaction Organizational growth Organizational performance Job development

Job satisfaction

________ is the set of energetic forces that originates both within and outside an employee; initiates work-related effort; and determines its direction, intensity, and persistence. Job satisfaction Leadership Organizational commitment Correct! Motivation Job performance

Motivation

Someone with affective commitment would most likely say which of the following? "I'm likely to get a promotion here soon." You Answered "My organization gave me money to finish my college degree." "I like the authority and independence I have at this company." Correct Answer "My current job duties are very rewarding."

My current job duties are very rewarding."

The belief that others think, feel, and act the same way as you do is called ________ bias. Correct Answer projection self-serving fundamental attribution availability social identity

One false assumption people tend to make when it comes to other people is the belief that others think, feel, and act the same way they do. This assumption is known as a projection bias.

Which of the following is an Individual outcome? Organizational commitment Job analysis Learning Task performance

Organizational commitment

Ralph consistently completes the duties outlined in his job description. He arrives on time and never leaves before the end of his shift. He tends to keep to himself and prefers to "get the job done." His efforts have helped his team meet several organizational directives over the last few years. In spite of these efforts, Ralph continues to have average scores on his annual performance review. What is one thing Ralph could do that would have the best potential for improving his scores on the next performance review? Change his role within the organization. Spread rumors about his coworkers to make them look like worse performers than himself. Correct! Reach out to his coworkers and share his expertise when relevant. Demonstrate greater commitment by working past the end of his shift.

Reach out to his coworkers and share his expertise when relevant.

Which of the following is NOT a part of Maslow hierarchy of motivation but a part of the ERG theory. Self actualization Esteem Physiological Safety Correct! Relatedness

Relatedness

________ refers to a work hindrance stressor that occurs when the number of demanding roles a person holds is so high that the person simply cannot perform some or all of the roles very effectively. Correct! Role overload Time pressure Daily hassle Role conflict Role ambiguity

Role overload

Which of the following is part of Maslow hierarchy of motivation. Motivation Equality Leadership Correct! Self actualization Hygiene

Self actualization

A candidate is reading a job posting for an accountant's position at a local office. The advertisement mentions preparing, examining, and analyzing accounting records for accuracy and completeness as job responsibilities for the position. This job description refers to: Citizenship behaviors Task performance Job analysis Job performance

Task performance

Trudy is an excellent performer and enjoys working for the company. She frequently spends her breaks socializing with her closest colleague, Sally. Recently, Sally left the organization for a new job opportunity. Based on this information, what do you think is most likely to happen? Trudy will take on new job responsibilities. Trudy will strengthen her connections to other employees. Trudy will leave the organization. Trudy's performance will decline.

Trudy will leave the organization.

Property deviance refers to behaviors that harm the organization's assets and possessions. Correct! True False

True

Service jobs are high in emotional labor. Correct! True False

True

Guess which of the below factors is the strongest driver of Job Satisfaction? Coworkers Correct! Work Itself Environment Pay

Work Itself

Alberto works as a receptionist for a graphic design firm. His daily job duties include making copies, replying to e-mails, answering phones, and greeting people who enter the office. This suite of tasks, when they are not overly taxing or exceeding his capacity, are called strains. Type A activities. primary appraisals. Correct! benign job demands. stressors.

benign job demands.

Emotions can be categorized into schemas and rules. Correct! positive and negative. structured and unstructured. cognition and affect.

positive and negative.

A person with high job satisfaction will tend to have ________ life satisfaction. weak low positive Correct! high moderate

high

States of feeling that are often mild in intensity, last for an extended period of time, and are not explicitly directed at or caused by anything are known as withdrawal symptoms. emotions. Correct! moods. satisfaction.

moods

Which facet of job satisfaction brings more responsibility and increased work hours? Correct! promotion environmental factors competition compensation

promotion

Of the five facets of value-percept theory, if job satisfaction had to increase to a large extent, which facet should be given high priority for improvement? coworker satisfaction pay satisfaction promotion satisfaction Correct! satisfaction with the work itself

satisfaction with the work itself

Employee behaviors that are directly involved in the transformation of organizational resources into the goods or services that the organization produces are referred to collectively as... behaviorally anchored rating scales. citizenship behavior. civic virtue. task performance.

task performance.

Expectancy theory focuses on describing the type of rewards people get from outside forces, such as wages and vacations. How goals are the primary drivers of the intensity and persistence of effort. how employees create a "mental ledger" of the outcomes (or rewards) they get from their job duties. Correct! the cognitive process that employees go through to make choices among different voluntary responses. a form of intrinsic motivation in which merely performing the work tasks serves as its own reward.

the cognitive process that employees go through to make choices among different voluntary responses.

Which of the following theories argues that job satisfaction depends on whether an employee perceives that his or her job supplies the things that he or she values? job characteristics theory Correct! value-percept theory Maslow's theory job withdrawal theory

value-percept theory

Kelli is about to deliver an important presentation on her highly innovative efficiency technique at an internationally recognized business conference. Just minutes before she is to go on stage, Kelli gets nervous and cannot remember half of her talking points. Her boss speaks to her, reminding her that she works everyday with the information she plans to communicate, which helps shore up her confidence. Kelli then makes a presentation that earns her a standing ovation. Which of the following considerations dictated Kelli's self-efficacy? Correct! verbal persuasion vicarious experiences equity distress past accomplishments instrumentality

verbal persuasion