mgmt 371

____________ is the final step in the management process, which provides a critical link back to ____________.

A. Controlling; planning

Because there are some positive aspects of bureaucracy, as proposed by Max Weber, Tammy, a restaurant manager, is interested in implementing certain aspects of the bureaucratic approach to management within her restaurant. Like Weber, Tammy feels bureaucracy is a _____________.

A. rational, efficient, ideal organization based on principles of logic

Local communities are stakeholders of organizations because communities _______________.

A. rely on the tax base from companies, and their employee payrolls, to thrive

When a company combines with firms in different and dissimilar industries, it indulges in ____________.

A. unrelated diversification

In social network analysis, people with high betweeness centrality______

Able to extract value by controlling access through the network

David hates his job. The people are jerks, the work is boring and his career is at a dead end. However, he has two kids to feed and a house payment, so he stays with the organization. He decides however to start missing a lot of work, showing up late, taking really long lunches. How can we help keep David?

All options

A company intranet linking all the R&D scientists allows them to post ideas whenever and wherever the scientists want, whether they're at the office, at home, or on the road. Using the job characteristics model, this is an example of _____.

Autonomy

The ___________ approach to performance measurement was introduced as a way to evaluate organizational performance from more than just the financial perspective.

D. balanced scorecard

The district manager of a national fast-food restaurant watches the sales reports for each restaurant daily to compare actual sales with projected sales goals, and the takes corrective action if needed. This function is _____________.

D. controlling

At Ronald's fast food business for five years the French fries are its most popular product. During the past year, its profits have suffered because the farm that supplies it with potatoes has increased its prices drastically. What should Ronald's do to control its production costs?

C. Ronald's should buy out the farm and become his own supplier

Amy is a package delivery service manager. She is interested in implementing a management philosophy, which scientifically studies work methods to improve the productivity of individual workers, known as _______.

C. Scientific management

jane goes to Kroger to buy a pack of beer for a party. Jane typically buys unique smaller brands of beer but when she views the beers selection she has trouble finding the kind she likes because the top beer brands have taken up almost all of the shelf space. The lack of available shelf space for small brewers is a ________________.

C. barrier to entry

Which of the following would lead to higher profits for an industry.

C. high entry barriers

__________is/are achieved when the per-unit allocation of fixed costs go down as more units are produced resulting in a decrease of total cost per unit.

C. spokesperson

Eddie Lampert, the CEO of Sears, remodeled the organizations to push decision-making down to its lowest possible level with the goal of producing better information. Sears is a(n) ______.

Decentralized organization

_____ justice is perceived fairness of the amount and allocation of rewards among individuals.

Distributive

_______ refers to how standardized an organization's jobs are and the extent to which employee behavior is guided by rules and procedures.

Formalization

Which node is most likely to be an obstacle to communication among the nodes in this graph?

G

It is the end of the semester and it is time to move out of your apartment. Although you have many friends none of them has a pickup truck you can borrow to make the move easy. This reflects a lack of

Social capital

In considering the staffing an organization might need in the future, human resource managers should ________.

Understand the organizations vision and strategy and hire to support them

A matric structure violates which important element of organizational design?

Unity of command

Demand side economies of scale occur when_____

Users are bound to a system because everyone else uses the same system

All candidates for entry level engineering positions are given the mechanical aptitude test. Those who scored well and were hired later earned high scores on their performance evaluations. Those who scored less well and were hired earned lower scores on performance evaluations. This indicates that the test is _____.

Valid

The optimal size for a group in the workplace ____.

Varies based on the types of tasks facing the group

Willard has been assigned to a project development team in addition to his regular duties as a quality engineer. During this assignment, he will report to both the project manager and his quality department manager. This situation ________.

Violates unity of command

Which of the following is not a way to encourage innovation?

Withholding raises and promotions when innovation attempts don't work out

In the early 20th century, automobiles were made one at a time by a craftsmen who could perform every operation necessary to build the car. Henry Ford decided to limit the number of tasks each worker performed so each person could become expert in his position. With this practice, Ford introduced _________.

Work specialization

David hates his job. The people are jerks, the work is boring and his career is at a dead end. However, he has two kids to feed and a house payment, so he stays with the organization. What is he showing?

Continuance commitment

John the owner of a lawn care service, likes to meet with his employees six months after their yearly evaluation to discuss how they are progressing toward their goals. By comparing the six-month results with the past evaluation, John is in the _______ step of the managerial cycle.

Control

Social networks that are small, dense, and rich with strong ties have a number of benefits. Of the list above, which of the following are characteristics of small, dense networks.

I (increased accessibility), III (help with resource mobilization), IV (protection in times of danger)

Jane is promised a bonus if she lands a client. Last year she was promised the same thing though, and the company didn't give her the bonus despite the fact that she landed a big client. So, she isn't particularly motivated by the promise this time. What part of the motivational process would expectancy theory suggest is failing in this example?

Instrumentality. Ability to get

A sales representative is informed by his supervisor that if he exceeds his sales for the last quarter by 20% then the supervisor will transfer the reps more difficult clients to another sales rep. this is an example of____

Negative reinforcement

Which of the following typically helps achieve cost leadership strategy?

employing economies of scale

Felix pays a lot of attention to the environment outside his company, staying alert for long-run opportunities and problems and devising strategies for deal with them. Felix is a(n) ________ level manager.

upper