Mgmt 391 Test 3

Which of the following scenarios is likely to produce LOW levels of citizenship behaviors?

Horatio is a young engineer with negative affectivity

*Which statement regarding citizenship behaviors is accurate?

People who are older demonstrate higher levels of citizenship.

Companies track employee work attitudes through

Performance evaluation interviews attitude surveys employee suggestions all of the above--- Correct

The car was traveling very slowly on the highway in front of Ned. He turned to Sally and said, "This is ridiculous, we are never going to get there on time. That must be a woman driver in front of us!" Ned is engaging in

Stereotyping

Which of the following statements is true of organizational commitment?

Those with high organizational commitment are absent less often than those who are not so committed

Anita seems to take life as it comes. When the refrigerator and washing machine broke down in the same day flooding the kitchen, she laughed it off saying, "It could always be worse." She then went and called the appliance repair service. Anita has a _________________ personality.

Type B

Olivia and her teenage daughter, Natalie, are arguing again about whether Natalie should go to a family gathering this Sunday or attend an outing with her friends. Olivia and her daughter argue about this topic every week. This time, Olivia turns to her daughter and says, "OK, if it is that important that you go out with Jenna on Sunday, then I can agree this time around." Olivia is using which conflict handling style?

accommodation

Allan is a member of a union. The supervisor at the firm where he works gave Allan a three-day suspension for not wearing his protective shoes on the manufacturing floor of his firm. Allan appealed the suspension and the company's plant manager refused to rescind the suspension. The union wants to appeal this decision to a neutral third party for a ruling. What procedure does the union want to utilize?

arbitration

Nicholas is the production manager for a manufacturing firm. He has two supervisors who are experiencing conflict with each other based upon personality differences. Nicholas should have held a meeting last week to discuss next year's budget but cancelled it because the two supervisors had a verbal confrontation on the shop floor the previous day. What conflict handling style is Nicholas demonstrating?

avoidance

The conflict handling style that is uncooperative and unassertive is

avoidance

Which conflict handling style is indicated by an individual who says, "I don't really care if we work this out"?

avoidance

Which of the following is an instrumental value?

clean

Ned and Michael are managers of two different departments at Beckett Corporation. The two have not gotten along well over the years. Yesterday the two attended a budget meeting for the new fiscal year. Both wanted more funding for their departments. When the finance vice president suggested an increase for Ned's department, Michael became quite agitated and made a number of accusations about the nature of the numbers that Ned had used to support his position. After the meeting, Michael cornered the finance vice president in his office and continued his spiel on why his department deserved the extra funding but Ned's did not. What style of conflict handling does Michael exhibit?

competition

Person-job fit is the

degree to which a person's skill, knowledge, abilities and characteristics

Challenge stressors refer to

demands and circumstances that cause stress but also promote individual growth

Hindrance stressors refer to

demands that detract from personal goals and prevent personal growth

Genuine acting is

displaying emotions in alignment with your emotions

*Gordon is not focused on his work but has a great deal of energy. He is most likely to be

distracted at work

it is finals week at State University and Agnes has five finals in three days. What phase of the stress process might she be experiencing in the scenarios below?Agnes just went through the kitchen cupboards looking for something sweet to give her energy. She found a chocolate bar loaded with caramel and ate it right away. She may be experiencing the

exhaustion phase of stress

Empathy is to agreeableness as sociability is to

extraversion

Early experiences are important influences over dominant values. If Sharon was raised by an uncaring aunt because her parents had both died when she was ten, she most likely would see what value as central to her life?

family security

Mark has been the teachers' union representative for contract negotiations for the past five contracts. Today the school district presented a counterproposal in which they requested that teachers make a minimal contribution for their healthcare premiums. The expiring contract makes the school district entirely responsible for the premiums. Mark is outraged. He throws the proposal given him on the floor and yells at the school district representative as he exits the negotiation room. "This is a pure and simple insult to my members, and I will not sit at a table with anyone who treats them so poorly." Mark is committing what negotiation mistake?

getting overly emotional

*The collaborative conflict handling style is

high in cooperativeness and high in competitiveness.

Jennifer complains to her friends every Friday night about the stresses and hassles of her job. Each week she tells them she is going to leave her company even though she has been working there for five years. Jennifer is likely to be

high in neuroticism

Omar is sitting at his computer writing his organizational behavior term paper using Internet research while he emails his friends and watches the NFL Thursday night football game. His phone just rang and now he is also talking to his girlfriend. Omar is likely experiencing

information overload

Maria is a customer service agent for a large telecommunications company. During her shift she gets a call from an irate customer who is screaming at her and calling her names. This event would be considered a(n)

interpersonal stressor

Lauren takes a personality survey and finds she strongly exhibits the trait of agreeableness. She might be described as being

nice, tolerant, sensitive, and kind

*Intergroup conflict

occurs between two departments

Maurice is described as "very curious. He has very original thoughts. He is a bright young man with a very creative flair." Maurice exhibits the personality trait of

openness

Work that flows offers

opportunities to use skills possessed by employees

Which of the following recommendations might you give to a friend regarding ways to deal with late coworkers?

reward timeliness by verbally recognizing those who arrive on time

Which of the following is an example of intrapersonal conflict?

role ambiguity

Which of the following statements about work attitudes is accurate?

role ambiguity can lead to job dissatisfaction

Role conflict, role ambiguity, organizational politics, and job insecurity are indicators of

stress at work

Jennifer strongly dislikes her next-door neighbors, yet every time she sees them, she stops to pleasantly chat with them for a few moments. Jennifer is engaging in

surface acting

High self-monitors

tend to be more successful in their careers

Research on relationships at work indicates

the development of a trust-based relationship with the manager is related to organizational commitment

Job satisfaction refers to

the feelings people have towards their job

Self-enhancement bias is

the tendency to over estimate our performance and capabilities and see ourselves in a more positive light than others see us

Which of the following factors has been shown to be a cause of HIGH levels of absenteeism in a firm?

work-life balance issues