MGMT 450 FInal

Currently the National Suicide Hotline can be reached by calling 800-273-8255 (800-273-TALK) or texting "HELLO" to 741741. Starting July, 16, 2022 what short number will yoou be able to call to get those services?

988

Which intellectual property is correctly matched with the legal device or tool that protects it?

A portrait that you paint can be copyrighted.

Describe the importance of information quality.

A staggering amount of money is lost as a result of bad data.A staggering amount of money is lost as a result of bad data, According to the Data Management Body of Knowledge, the process of data quality management assures data is" fit for consumption and meet the needs of data consumers. According to the Data Management Body of Knowledge, the process of data quality management assures data is" fit for consumption and meet the needs of data consumers." To avoid costly errors, organizational decisions need to be based on high-quality information.To avoid costly errors, organizational decisions need to be based on high-quality information. There is little that can be done to create high-quality data.

Recall factors that contribute to the quality of information. More than one answer may be correct.

Accuracy, relevance, timeliness, redundancy

When investigating a solution, what information is it important for you to identify?

Any additional information you may need, how much time or money you have available to fix the problem, who you can blame for the problem, how your predecessor would have solved the problem

Having factors in your decision making that include budget, customer satisfaction, quality, profitability, etc is called the __________ method

Balanced Scorecard

What ERP does UNM use?

Banner

In analyzing transactions, Target discovered that many people who buy diapers also buy milk in the same transaction. They use this information to discount the diapers, but raise the price of milk. What is the name of the approach Target used to discover this information?

Big data

The business that we discussed in TechBytes that didn't seem to care about retaining customers was __________

Blakes

What you don't want to do with Customer Data

Breach It

In Agile _________ and __________ must work together throughout the project

Business people, Developers

A website for submission of gross receipt tax information is an example of _________ commerce

Business to Government

Name a professional resource available to you for mental health assistance

CARS, SHAC, PES, National suicide prevention hotline, Agora

The project stage/phase for product acceptance and archiving documents

Closing/ Closure

CFAA

Computer Fraud and Abuse Act

What is the Federal law that criminalizes a large variety of activities as "hacking" and has potentially severe sentences?

Computer Fraud and Abuse Act (CFAA)

Dimension of Ethical Behavior that examines how individuals or corporations can be held accountable in case of violations of rights

Control and Accountability

A state requires all visitors to online cannabis shops to be at least 21 years old. However, it is unclear who should screen the website visitors and who should be responsible for any violations. Which dimension (category) of ethical behavior does this issue fall under?

Control and accountability

What is typically the biggest barrier to a company getting an ERP?

Cost

The Porter force to make it harder to choose another vendor

Cost of Switching

The law that protects intellectual property rights in the Internet Age

DMCA (Digital Millennium Copyright Act)

"The process of discovering meaningful correlations, patterns and trends by sifting through large amounts of data stored in repositories."

Data Mining

The main advantage of Web 3.0 is being ______

Decentralized

What is something that Social Media easily provides that was very difficult with broadcast and print media

Direct Data

Throughout History, Media provided News and ___________

Entertainment

The long term revenue from a customer

Equity

Which privacy law governs the transfer of personal data outside of the geographic location the law was written in?

Europe's General Data Protection Regulation

Makoto and Rebecca want to hire a nanny for their 6-month-old baby. Before allowing someone into their home to watch their child, they are planning on running a comprehensive background check, including a credit check. Which law specifies whether Makoto and Rebecca are legally allowed to access potential candidate's credit information?

Fair Credit Reporting Act

The type of chart that shows phases and tasks in a project that could be overlapping.

Gantt Chart

The first step in the Ethical Dilemma Analysis framework

Get the Facts

The module in the ERP that tracks employees

Human Resource Management (HRM) or Workforce Management

Four Types of Data in a CRM

Identity, Quantitative, Qualitative, Descriptive Data

The three roles of a manager

Interpersonal, Decisional, and Informational

China's largest online retailer

JD.com

Per the class discussion, the major metric that Costco uses to determine how many cash registers need to be open

Number of customers in the store

What types of costs need to be considered for an ERP?

Onetime/ Implementation Cost and Ongoing/ Maintenance Cost

Which level of decision making is routine and typically based on predetermined policies and procedures?

Operational

The three levels of management decisions

Operational, Tactical, Strategic

What are the rules that set the industry standards for organizations that take credit and debit cards for payments?

PCI-DSS

The type of chart that allows managers to visualize relationships between numerous interdependent activities

PERT (Program Evaluation and Review Technique)

Enterprise Resource _________

Planning

Three things you should have going into a social media engagement

Plans, Goals, and Metrics

Never let the _________ be more work than _________

Project Tool/Software, Doing the work

In what ways do Enterprise Resource Planning (ERP) systems help organizations improve operational efficiency? More than one answer may be correct.

Provide a centralized database, Provide access to data, Offer customization, Demand low start up fees

Which dimension of ethical concerns would examine the issue of how playing video games relates to or influences childhood obesity?

Quality of life

Agile values __________ over following a plan

Responding to change

The activity that an IT Department typically spends most of their time and resources.

Run

The federal law the mandates all electronic and IT technology used by the Federal Government be accessible to people with disabilities

Section 508

What good practice both helps security and provides feedback for highly authorized individuals to know when they are accessing resources that normal users could not.

Separating Privileged and Normal Access

A good practice to limit the scope of things like ransomware and make it clear when an IT staff member is doing things that normal users cannot do.

Separation of Access/ Privilege

The process of manipulating people into giving up sensitive or private information

Social Engineering

What does FCRA do?

Specify what can and cannot be done with Credit Report data

Which Bias in decision making emphasizes the resources that have already been committed to a decision over the ultimate value of the decision?

Sunk Cost Fallacy

The decision making that guides individual units is _________

Tactical

"The audience that is defined by specific demographics and behaviors and that is most likely to be interested in the product or service"

Target Audience

The effect of "not quite right" code and shortcuts over time.

Technical Debt

The document that explains what can and cannot be done in an Application as well as what the vendor will do with data in it

Terms of Service

Which principle in ethical decision making attempts to distribute rewards equitably among individuals.

The principle of distributive justice

The part of the URL that is often things like .com, .edu or .ca

Top Level Domain (TDL)

Accounting system software is designed to perform the necessary financial calculations and ledger journaling for tracking accounts receivable and payable, handling billing and payroll, processing payments, managing expenses and purchase orders, and monitoring and reporting on all of these areas.

True

The principle that states that when faced with an ethical dilemma a manager should choose the option that does the greatest good for the most people involved is called the

Utilitarian Principle

What sorts of tools help people that are familiar with data in an area draw conclusions and infer knowledge from a dataset

Visualization Tools

The traditional/legacy method of software development where one phase completes before the next begins

Waterfall

The Act that comprises a variety of crime statutes including identity theft and unlawful access to stored communications is the

Wiretap Act.

Agile values _________ over comprehensive documentation

Working Software

Number of CS Degrees this instructor has

Zero

Which project management tool is so important that nearly all PM software includes support systems for it, to ensure that all stakeholders are kept informed of a project's status?

a communications plan

What is the last step in the Five Whys?

consult with members of the organization

From the following options, select three sources of information that a CRM system uses to collect data about current customers.

customer surveys, social media, monitoring procurement methods

When managers work on strategic objectives, handle conflicts, and allocate budgetary resources to subordinates, what role are they enacting, according to Mintzberg?

decisional

On the flowchart, a decision point is depicted by a(n)

diamond

Apple has a very high customer equity (CE) value. Apple has gained this high CE value due to

extreme customer loyalty

To assist stakeholders to visualize the project processes, project managers have long used

flowcharts

What type of decision-making software can identify issues and find and implement solutions at transactional speed?

high-velocity

A new app was released providing consumers with digital coupons for products the consumer indicates they frequently purchase. The app gives different users coupons with different values and shares purchasing as well as demographic information with the product manufacturer. Under what circumstances would the information sharing with product manufacturers be ethical?

if the app's terms of service indicated who they would be sharing information with and what information would be shared

A wi-fi tracker following a shopper's path within a store is an example of what kind of data collection?

indirect tracking

A hiring manager wants to check job applicants' posts on social media before deciding whom to hire, to ensure the person will represent the company with professionalism and maturity. Which dimension of ethical behavior in the digital age does this situation represent?

information privacy rights

The essential function of resource leveling is to

keep the project moving toward completion by reassigning resources

Of the following actions, which can be executed most efficiently though use of a management filter? More than one answer may be correct.

locating an older task folder within a project management system, finding a custom field in a report consisting of multiple spreadsheets

Which of these reports are commonly provided by Management Information Systems (MIS) to assist in making structured decisions? More than one answer may be correct.

production reports, forecasting reports, network reports

The Triple Constraints

time, cost, scope

What is a CMS and what does it do?

• Content Management System • Allows for central management for publishing websites as well as controlling changes and making pages consistent.