Mgmt 452
In which of the following scenarios are you most likely to experience conflict?
The firm just instituted a matrix structure.
Which of the following statements regarding common mistakes in negotiations is correct?
Those with greater power are more likely to be effective when using anger in negotiations.
Because the storming stage is a very chaotic one, many groups get stuck in that phase of group development.
True
Cliff and Beth both received poor grades on their finance exam. Because of the fundamental attribution error, Cliff is more likely to blame his poor test grade on a bad instructor, but blame Beth's poor test grade on Beth's lack of effort studying for the test.
True
Escalation of commitment is also known as "sunken cost fallacy."
True
Groupthink is one of the reasons cited for the tragedy of the Challenger space shuttle.
True
Matrix-structured organizations often experience decisional conflict because each manager reports to two bosses.
True
One of the pros of group decision making is the potential for greater commitment to the decision.
True
One way to avoid escalation of commitment is to have identifiable turning back points.
True
Research evidence exists to demonstrate that teams can reduce labor costs, increase product quality, and raise revenues.
True
Research on effective teams indicates that they are characterized by low but increasing levels of process conflict.
True
Conflict refers to
a process that involves people disagreeing.
Intrapersonal conflict refers to
a type of conflict that arises when a person is uncertain about what is expected or wanted or has a sense of being inadequate to the task.
Individuals are influenced in their decision making by which of the following biases?
a. Escalation of commitment b. Anchoring c. Framing bias d. All of the above
*Selecting a new computer based on a low price without analyzing what software, warranties, and peripherals come with it is an example of
anchoring and adjustment bias.
Individuals have flawed decision making processes are because of
cognitive biases
Escalation of commitment occurs because
decision makers do not want to admit they were wrong
Making choices among alternative courses of action, including inaction, is
decision making.
To successfully facilitate a group, a leader needs to move through a series of leadership styles over time. Which of the following styles is the FIRST a successful group leader should exhibit?
director
A movie called the "Money Pit" starring Tom Hanks and Shelley Long focused on the couple buying a house and continually having to spend money repairing one part of it after another. A number of times they should have sold the house, but they kept thinking that if they did just one more thing, the house would be great. This is situation is an example of what decision-making trap?
escalation of commitment
Which of the following is a negative outcome of conflict in the organization?
excessive personal attacks climate of distrust employee feelings of being demeaned with resulting lower morale d. all of the above
Symptoms of too much cohesion include
failures are blamed on external factors.
The tendency for decision makers to be influenced by the way that a situation or problem is presented is
framing bias.
NASA endured the Challenger disaster when group members conformed with top managers' decisions that launching the space shuttle in freezing temperatures was better than missing the launch window. This is an example of what group process?
groupthink
Which of the following is a positive outcome of conflict in the organization?
increased creativity
A formal work group is
made up of managers, subordinates, or both with close associations among group members that influence the behavior of individuals in the group.
Programmed decisions are
ones which occur frequently enough that an automated response is developed for them.
Jared is a member of the engineering department in the manufacturing firm and also serves on the Strategy 2015 team, which is crafting an engineering strategy for the firm's future. He has a "Do not miss" meeting in the engineering department scheduled for Wednesday at 8 a.m. and just received an urgent email about a "Can't miss" meeting for the strategy group at 8:15 a.m. Wednesday morning. Jared is experiencing
role conflict
Which of the following is an example of intrapersonal conflict?
role conflict
Which of the following is NOT a root cause of conflict in the workplace?
task satisfaction
Research indicates which of the following findings regarding negotiations is correct?
Individuals who were unable to negotiate a deal in previous negotiation situations tended to have lower outcomes in subsequent negotiations than those who had initially negotiated deals in the past.
If a variety of knowledge, skills, and abilities is needed, if feedback from different organizational groups is needed, if tasks are largely independent, and if wide cooperation is needed to achieve mutual goals, then a team is needed.
False
Research on effective teams indicates that they are characterized by low but increasing levels of task conflict.
False
Task independence is a root cause of much conflict in the organization.
False
The key properties of a true team are collaborative action, sacrifice for the common good, and compensation based upon individual outcomes.
False
Which of the following statements is true regarding the judgments about correlation and causality bias?
A correlation between two variables is not evidence for causality.
Which group would be the most effective from a performance standpoint?
A group with high group cohesion and high task commitment.
Which of the following is considered a good piece of advice to offer individuals who want to engage in successful negotiations?
Don't worry about periods of silence; just wait.
Given research on anchoring bias, individuals are more likely to assume that more people die from car accidents as compared to stomach cancer.
False
Idea-generation tasks include coming up with plans for actions and making decisions.
False
