MGMT 4700 - Chapter 8

According to R. T. Hogan and J. Morrison, leaders should recognize that creativity is revolutionary, not evolutionary.

False

Which of the following is a good way to generate ideas pertinent to a problem and is similar to brainstorming?

Nominal group technique (NGT)

The best listeners are passive listeners because they do not interrupt the speaker.

false

The first stage of problem solving is to analyze the causes of a problem.

false

_____ is defined as the process by which we perceive and respond to situations that challenge or threaten us.

stress

Which of the following would be best for managing stress?

using progressive muscle relaxation techniques

_____ use a graphic approach to depict systematically the root causes of a problem, the relationships between different causes, and potentially a prioritization of which causes are most important.

Cause-and-effect diagrams

Bass has defined communication effectiveness as the degree to which someone tells others something and ensures that they understand what was said.

True

Employees working for leaders they think are credible are highly likely to work long hours.

True

Which of the following most likely makes up the evaluative component of listening skills?

knowing how well one can paraphrase a sender's message

Which of the following is the correct sequence of events that take place in stress management according to the A-B-C model?

triggering event, your self-talk, feelings and behaviors

A particularly destructive form of incongruent verbal and nonverbal signals is sarcasm.

true

A technique for increasing diversity and creativity in problem-solving groups involves the use of the four preference dimensions of the Myers-Briggs Type Indicator (MBTI).

true

In a procedure called nominal group technique (NGT), group members write down their ideas on individual slips of paper, which are later transferred to a whiteboard or flipchart for the entire group to work with.

true

The A-B-C model is one of the most common approaches with the goal of changing a person's thoughts, or self-talk, about stressful events.

true

A force field analysis is an idea-generating activity conducted in a group setting to enhance the creative potential of any group trying to solve a problem.

False

Credibility is made up of three components, which are expertise, commitment, and relationships.

False

Informal, personal communication is enhanced when leaders communicate across their desks to followers.

False

Leaders in the second quadrant of the credibility matrix are most likely people who have joined the company from an entirely different industry.

False

Stress has only negative implications on an individual's health and work.

False

The Abilene paradox occurs when leaders are assertive with friends and peers.

False

Meetings should only be called if the potential benefits outweigh the costs.

True

_____ is an effort to attain objectives by attacking or hurting others.

aggression

In the context of choosing an appropriate context and medium, oral communication is ideal when

communication needs to be two-way

Which of the following statements is true about force field analysis?

it is used as a tool for identifying the key elements affecting a problem situation

Leaders are likely to encourage creativity in their organizations by delegating authority and empowering followers to take risks.

True

Leadership credos are personal and are closely linked with a leader's values—a credo should describe what the leader believes in and will or will not stand for.

True

There is a rule of thumb that says leaders should praise followers in public and punish them in private.

True

While listening, a valuable way to actively interpret what the sender is saying is to paraphrase the sender's message.

True

Which of the following terms is best described as avoiding interpersonal conflict entirely either by giving up and giving in or by expressing one's needs in an apologetic, self-effacing way?

acquiescence

Which of the following is a key developmental objective of leaders in the second quadrant of the credibility matrix?

building relationships with co-workers

The degree to which someone tells others something and ensures that they understand what was said is called

communication effectiveness

Which of the following is the most important step in conducting a meeting?

determining if the meeting is necessary

Which of the following statements is most likely true about defensiveness?

it occurs when someone feels threatened

The _____ component of assertiveness skills concerns knowing where and when not to behave assertively.

knowledge

A way to maximize the benefits of a meeting is to

pick a time and place as convenient as possible for all participants

In a systems view of communication, identify the immediate next step after "expression."

reception

Which of the following would most likely result from too much stress?

reduced job performance

Which of the following statements is true about leaders who are in the first quadrant of the credibility matrix?

they have a high level of trust and a high level of expertise

Which of the following statements is true about assertive people?

they take responsibility for what they say.